Pros: "The crew."
Cons: "Nothing was mediocre about the crew or delta. The other passengers around us made a 4 1/2 hour flight feel like 8 hours of hell."
Pros: "The flight from EWR to MSP was extremely quiet. No loud engine noises."
Cons: "We were vert disappointed at the Newark Airport - the Delta Club was closed and there had been no notification prior to arriving at the airport. I certainly missed that early morning coffee."
Pros: "The crew was very friendly and it was a day fast flight."
Cons: "No back of seat entertainment."
Pros: "Not one of my good experiences with Delta. Two hours delay in the flight"
Cons: "Information on the flight delay as communication was. at least very poor. Also A 220 was ok but First Class was so so"
Pros: "On a quick 40 minute flight they still managed to serve coffee, water and snacks."
Pros: "Super friendly staff, great service and delicious food. The competition has nothing compared to Delta. We’re switching"
Pros: "Quick boarding process and take off. Flight was slightly late but the staff expedited boarding and take off. Staff is friendly. Service was great. Beverage service was great. Baggage was quickly at baggage claim."
Cons: "Even though its a short flight better food options for First Class would be appreciated."
Pros: "Everything was on time and ran smoothly. The seats seem to have more room than most airlines. They were generous with drinks and snacks"
Pros: "The crew was very attentive and had great personality. They anticipated any needs we had."
Cons: "Seats are terrible - need replacing-worn out; say like Queen Latina, setting on top of one another; absolutely no leg room!"
Pros: "That there was seltzer"
Cons: "The management of preparing the flight and plane so that it was ready for the trip!!"
Pros: "It was an excellent trip, but the entertainment needs to be improved."
Cons: "More options on entertainment, needs variety."
Pros: "Crew was great. Seat not super comfortable, worn out support. Entertainment very limited for five hour flight. One movie option playing on shared screens. A kid movie."
Cons: "More comfy seats and entertainment options. Crew, however, was excellent."
Cons: "The seats are very tight, no tv, the rest of it wonderful"
Pros: "The crew was amazing."
Cons: "A better movie and the check in was grueling. They did not have enough staff and one person spent 30 minutes helping someone repack at the check-in desk while we all waited. Pretty unacceptable."
Pros: "Business class. Seat was comfy. Reclined quite a bit. Food was great. Staff was not very happy or helpful tho compared to other business class flights I’ve done. Movie selection was not good at all. Very dated. 4 new releases."
Cons: "Staff was not very happy or helpful tho compared to other business class flights I’ve done. Movie selection was not good at all. Very dated. 4 new releases."
Pros: "Crews were helpful. Seats are comfortable enough."
Cons: "Foods could have been better. But, all airlines foods are pretty bad."
Pros: "Boarding & disembarking were super efficient, captain was very communicative, plane cabin was clean"
Cons: "The flight attendants were competent, but not friendly at all on my first flight or connecting flight."
Pros: "It was an old plane, no WiFi!!! There is was an hour and half delay which no one made it clear as to why ."
Cons: "the manager at the counter at IAD insisted make the connection in Panama City! Of course after landing in Panama City I missed the connection. Had to stay at a hotel and I purchased business class ticket but they don’t have business class seats available on the next flight and book me on economy"
Pros: "Boarding process, inflight service"
Cons: "Flight was canceled, was booked on flight 812, that flight was also canceled. I didn’t get to Quito until 24 hours later. Customer service was terrible in terms of providing accurate information to passengers."
Pros: "The exact hour Of taking Off, the entertainment in the flight, the service, the attention. Everything"
Cons: "More options in the food"
Pros: "The crew was attentive"
Cons: "The aircraft needs better maintenance. My table was tilted and the seatbelt was twisted"
Cons: "I'm tall and I hace no problems because there is a lot of space between files"
Pros: "Cabin actitud, poor food, delayed 30 minutes to lost other connections."
Cons: "I don't know why was so bad service, problem with this flight."
Pros: "Seats comfort"
Cons: "Crew attention. Food. Airport assistance. Boarding times. Take off on time"
Pros: "Entertainment system, boarding"
Cons: "Bogotá Avianca baggage handling. It took 45 minutes to get the bags"
Cons: "The flight was half full and they would not allow those of us in full aisles to move to other open seats"
Cons: "Very impressed with Avianca. They have food and free movies/TV on board and a plug for my phone to charge. Boarding was a little crazy since the area was so small and hard to tell where the line was but overall great compared to American Airlines"
Cons: "Actually, I’m rating the flight as okay because there’s a glitch in your system “Kayak”that falsely notified me theflight was delayed a day. Had I not called the airline we would have missed our flight to Machu Picchu and ruined a once in a lifetime experience."
Cons: "The fight got delay. They made me loose my connection and then made me wait 9 hour at the airport just to make a change on my schedule. The people from the Avianca counter in Miami is the worst. Also, when I arrive to Lima, got my luggage an one of them was terrible broken with the things that were inside. Will never use AVIANCA in my life!"
Cons: "Could have been on time also one bag carry on mean 1 not 1 plus a backpack the WiFi also wasn’t working properly"
Pros: "The crew was super nice, they offer me to change my seat to fly with my sister."
Cons: "The pilot"
Pros: "I did not take the flight, I stopped in Miami instead."
Cons: "Don’t know because I did not take this flight."
Pros: "Crew were amazing"
Cons: "WIFI please for the god sake it’s a transatlantic flight"
Pros: "Very uncomfortable seating even though paid for preferred. Not enough space for carry on."
Cons: "Crew service"
Cons: "My tv didn’t work my WiFi didn’t work and no beverage service"
Cons: "My tray table was dirty. It had crumbs on it. The flight was on time which was awesome."
Cons: "The seats are extremely restrictive and in a aisle seat I had the gentleman sitting next to me with thighs touching and attendants brushing by me as I squished to left to avoid contact with him. Entertainment screen between center seat and window seat so I just didn't even try to look at it and mostly just leaned forward to have a little space. Also another inch or 2 was taken by person in front of me putting their seat back. With such restrictive space why is this even possible??? Flying has become ridiculous and I try not to as much as I can."
Pros: "Crew was nice. Had no problems with my carry on."
Cons: "Paying for an assigned seat is ridiculous so my friend and I didn’t sit next to each other."
Pros: "Clean plane, fast boarding process."
Cons: "No power to charge a device. This really is unacceptable in today’s world."
Cons: "Boarding was delayed due to crew unavailability. Entertainment did not work due to connectivity issued during flight. No cookies nor snacks were served vs outbound flight where they offered 3 snacks!"
Pros: "We arrived nearly on time & without issue."
Cons: "The plane was warm & no cool air was being dispersed in the cabin & because of that it was very dry. Better temperature regulation, climate control is needed to make fir a more comfortable flight."
Pros: "Got to San Antonio finally"
Cons: "Not having maintenance issues on the same flight from the prior flight to our airport then having more maintenance issues prior to leaving."
Pros: "Very organized"
Cons: "No issues, I found value for the amount I paid for my flight"
Cons: "I wish the WiFi worked better and did not break down."
Pros: "I was able to change my seat."
Cons: "Five hour delay, no entertainment, no food... A really poor experience."
Cons: "Take off could have been better. It was delayed, but pilot helped resolve the problem; so, it was fine."
Pros: "Staff found us two seats together. Food was good."
Cons: "Email telling us about pre airport arrival check in and seat selection."
Pros: "Crew was very nice"
Cons: "They could’ve offered free snacks instead of only offering items for purchase."
Cons: "It was very hot on the plane and uncomfortable for most of the flight."