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very traditional surroundings The creaky floors above our room woke us up early
Tired and old fashioned. Overdue for a re-vamp.
Room was large and bed comfortable On arrival they could not find my booking although I had my email confirmation with me and they provided a room. However no heating working on one of the coldest nights of the season. Food was plentiful and cheap, but not good. Dining room service no existent.
It was a charming piece of at time gone by The mattresses were awfull as were the beds
This was our 4th or 5th stay at the Green Dragon and was, as aways, excellent. Pleasant service, very comfortable room (squeaking floorboards a bonus). A lovely hotel, somewhat faded grandeur but full of character. Would not choose to stay anywhere else on our visits to Hereford.
Not alot. The price was good for town centre. I was very disappointed - very cold room - very cold bed a miserable night - hated it. Something wrong with milk / coffee in the room. The hotel is very dated and shabby.
Bar closed too early.
We liked the location in the centre of town. It was lovely to be able to sit next to a fire when the weather was so cold. The staff were nice and helpful.
3 rooms booked 2 of which were nice and warm. Pleasant furnishings and public areas Poor reception service. Particularly unhelpful regarding heating in 1 of our rooms. Slow service at reception and cold in public areas and bathrooms in rooms.
The beds were confortable. The hotel was well placed for places in Hereford that we wished to visit. There was secure parking available. a) the floorboards need attention! b) the food was mediocre I have alread sent my comments to the Manager of the hotel in writing
The very friendly and helpful staff both in the reeption area and in the dining room and the bar. Service with a smile and willing to chat. nothing
Very polite staff. Excellent breakfast in the "Starting Gate" Pub next door. Near to Hereford Racecourse. None
Convenience Breakfast- restaurant crowded and noisy radio
the breakfast was excellent, and the rooms were spotless. we would recommend this hotel to anyone. not being able to book in until ater 2pm, it meant we had to trawl around Hereford town for 3 hours. Have not read the website,so cannot answer the question re the website.
Its a quiet hotel, good park facilities, the room were tidy and clean.
We were very impressed by the friendless of the staff when booking in and the comfort of the room, everything you need when away from home. The breakfast was fantastic, well done.
Extreamly comfortable bed +++ The hotel room was far too hot, the window didn't open enough and their was no air con, their was a fan provided which was good but then I was unable to sleep properly as it had to stay on all night,
Clean , comfy bed Cold tap in bathroom did not work
easy access, good car parking, good food opposite restaurant were alittel slow upon arraival after makinga booking - seemeda littel over run but food was quck after ordering and good
Outstanding staff - all friendly and welcoming, and helpful in answering queries re local transport etc. Had some problems finding a telephone number to book dinner.
a stunning victorian mansion, enjoyed the room (suite) it's querky elevated bathroom, and it's period furnishings..check in was prompt...breakfast enjoyable....very personal service as only 6 bedrooms, so felt very homely...need transport as it is 2 miles out of town... a couple of niggles.....not enough hot water to enjoy a soak in the bath....just enough to wash and no more......no batteries in TV remote control...outside light not working so difficult to negotiate outside steps to car park....nothing too major, didn't detract from our enjoyment of the place just thought you might like to fix these things for the next guests....(orchid room)
totally relaxing and enjoyable. big lovely room- 4 poster bed! beautiful views... free chocolate bars that kept being replaced!! all good. tasty brekkie, strawberries, cereal and then cooked brekkie!
the high standard of cleanliness and the lovely furnishings and decor. the reassurung response to the fire alarm going off in the early hours of the morning. On arrival in the dark. it took arather long time to be given access and signage could be improved.
The room was very impressive. The breakfast was excellent The room was quite cold initially but it soon warmed up
The Hotel was in a lovely setting, the room was also very good. The breakfast was ok but nothing more than ok.
Lack of hot water until late at night No food avaialable
Great location and views, friendly informative staff, lovely large rooms, excellent price. The tea bags were terrible, but everything else was great.
Super rooms and location
Big room comfortable bed As there were only two of us staying in the hotel it would have been better to cook the breakfast fresh rather than leaving it out buffet style for over an hour until we went down. This is obviously a wedding venue at heart.
Very large, comfortable en-suite room with lovely views over Hereford and beyond.
Very welcoming. The room was clean and attractive and the bathroom facilities pristine. Breakfast delicious.
Room, cleanliness, breakfast, hosts, selection of local produce in mini bar, in fact absolutely everything
The room was extremly comfortable, very clean, quiet and large with plenty of storage space. a lovely comfortable bed, soft towels and every thing you needed such as hairdryer, iron and board, tv and dvd player. The Hosts where very friendly and welcoming. Loved the Large upc Sash Windows. Nothing to dislike
This B&B is a gem. A beautiful location, quiet and peaceful. The facilities are top notch.
Superb service, comfort and facilities.
it is not a hotel it is a B&B, but a very good one.
The style of the hotel. The perfect cleanliness. The helpful and friendly staff.The porridge! A really excellent place. No.
The excellent breakfasts. Not applicable
Very clean and very friendly staff. Room and breakfast excellent. All of it!
Very relaxed, friendly hosts, excellent breakfast.
It was convenient for visiting the area. The price was fair. The room was very hot at night and it was not possible to access the control of the radiator. We were charged full price for breakfast while only havinf cereal and toast.
Cheap easy food, good welcoming staff, especially the evening staff. Easy to find and conveniently located for our Wye Valley walk. I was very disappointed with the beer available on our visit. My wife wanted Guinness - not in stock! The only ale was Bombadier which I found not very appealing. Therefore too many lagers!
The staff were excellent and the food was terrific. The decor was a little dated and could possibly do with an update.
Our room smelt very strongly of ciggarettes despite the ban including the bedding which was off puting for a non smoker
Her glory was a little faded but the food was suprisingly good and the staff were very friendly Sunday - no meals after 6pm although a blackboard advertised food from 12-8pm. Breakfast was a rather poor DIY affair
The room was good and breakfast first class No problems
Beautifull countryside, well situated for walks, close to Hereford and Ross on Wye
friendly helpful staff good breakfast bathroom needs redecorating radiator didn't work in bedroom
The hotel needs a lot of money spent to bring it up to modern standards Very run down
An excellent hotel, would definitely recommend it to others
The team at the Burton are excellent. They are all helpful and firendly and we know then well so its a favourite place to stay There were one or two minor things about the cleaning of the rooms that needed attention. The rooms also need some TLC and refurbishment.
Swimming pool and sauna. Interesting historic and scenic location. Would just like to comment that there seemed to be a lack of staff. One Polish girl ran the bar all evening until closing time. At 7.00 AM next morning she was already mopping floors which she had to stop in order to cook breakfasts.While guests were eating breakfast she was vacuuming Reception and the bar, nipping back to the kitchen to cook toast etc. Seems likely that she cleaned the rooms later as well as no one else was in evidence.
Friendly Staff and Clientelle, We were allowed our dogs in the room at no extra charge, excellent food, thoroughly enjoyable,Would recommend Nothing
room was excellent, staff were very friendly, food was excellent
The pool and leisure facilities were good. The staff were polite. The service for food was poor and whilst the room was adequate, it was not generally clean, the mattress was in a poor condition resulting in general discomfort. The shaver socket was not working and there was no remote control for the tv which had only 3 channels available.
The leisure facilities! Our room seemed recently decorate but the hotel looked a little tired elsewhere but the pool and changing area were fabulous and the reason we booked I thought breakfast was a little steep at £7.50 each so we declined
good food , good beer , friendly staff , quiet.
visit relations food could be better
the fitness facilities/swimming/gym/sauna The early am/late night noise from upper and adjoining bedrooms made restful nights difficult. The bedroom was unbearabley hot. We were initially invoiced for breakfast for 2 days that we did not have (had breakfast 1 day), although this was quickly resolved (only discovered as we checked the bill prior to paying). Breakfast was overpriced for the portion size and overall quality.
Food was mediocre, staff were poor and seemed far too busy. Good location. Not worth the money.
I felt comfortable and welcomed. The breakfast was amazing...white linens and the food was prepared expertly and served by nice people. Dinners were excellent and well priced. The room was basic, but clean. I think the staff was wonderful. Overall I liked it very much, just as I imagined a pub/hotel in Wales might be. I would recommend this hotel to friends and family.
Loved the room nber 4. Step down into bathroom even at 5ft 2 I bumped my head.
The friendly and very helpful service. There was nothing to dislike.
i loved the location the views were great the food was fantastic the staff wre very helpfull. nothing
Being able to relax - food was excellent Spoke to a member of staff regarding a minor complaint/observation which I felt was not taken on board.
Staff were exceptionally friendly and effiicient.Food was excellent. We were travelling with a small baby and everyone went out of their way to help us and make us feel at ease. Susan and James the proprietors were just first rate.
This is one of the best Hotels I have ever stayed in .Great staff great food great accomadation great setting .Top Class owner.Well done. No everything was perfect
The peacefulness of surroundings and the planting added to the already luxurious presentation and decoration within the hotel. We did not have a kettle on arrival in our room. Kettle duly replaced with a very dirty lead and comments as to they did not know where the original kettle had gone. I am disabled and had to walk upstairs to get to our room. Positively my luggage was taken to the room.
The huge log fires were very welcoming. There is a country house feel about the hotel. The atmosphere is warm and welcoming Can't think of anything I did not like. Not a thing.
A fabulous place to stay in the countryside with beautiful grounds and a walk by the river. Lovely rooms to relax in and most helpful staff.
Stayed in Rm 2 and the view from the balcony was great. A bit of river on the left and a mountain side right in front. The wine list was good. Fire place in the bar was nice. The shower was not great. Hot and cold control was a bit difficult to control. The food was excellent but not cheap. Afternoon tea was 12£ but not great. Buffet style with no table service.
Friendly staff, great breakfast
lovely views, good food, staff very efficient and friendly rooms were tidy and neat but nothing extra special, however given the price it was good value for money
Great place to stay. Beautiful view. And excellent food
Friendly and helpful staff
Nice, good sized room, good quality furnishings. Good choice of food at a range of prices (all quite reasonable). Excellent local real ale! No
A very comfortable friendly hotel with good facilities. The food was good without being outstanding. A good range of locally produced food and drinks. Very good views across the grounds and down to the Golden River valley. I could not get the WiFi to work despite being given the password. The bed was not firm enough for my taste.
nice view room not entirely clean, outdated decor, wires hanging out of ceiling, slight unpleasant smell
Excellent friendly staff who were keen to please. Good quality food with good choice. Beautiful location. Beware poor noise insulation between the rooms, could here everything in the adjacent rooms including snoring..!!
Very welcoming staff on arrival.
Good size room. Friendly, efficient staff. Good selection of food. Considering the size of room, a larger screen size T.V. would be better.The electic shower was sited too high, making it to difficilt to reach and adjust.
nice bar with log fire bathroom was absolutely freezing and no complimetary shampoo. room was also cold on arrival - had to turn the heating on when I arrived - would normally expect this to have been done prior to my arrival
A very pleasant hotel with friendly owner and staff. A very relaxing break.
Friendly & welcoming staff, good food, excellent value for money Perhaps the shower could have been better but that is being really picky!
Attention of the owner and staff. Food and rooms very good, priced well. Breakfast chef wandering around restaurant, untidily dressed. Log fire not lit on second night.
Very nice relaxing lounge area with big comfortable chairs where you could while away a couple of hours reading The room had a queen size bed not a double. The overall cleanliness was suspect, we accidentally dropped a napkin on the floor in the dining room at the evening meal and it was still there at breakfast. There were a number of flies around the dining room and bedroom.
The food was excellent and the rooms were nicely refurbished.
Friendly owner, food was excellent with a wonderful breakfast. The room was comfortable and the location was ideal for the areas attractions. NA
Staff very nice, good value. No provision for early check in. Had to sit in cold car till noon when the Inn opened for lunch. Online reservation indicated that we had paid up front. The hotel explained that we had not and this was perennial misunderstanding with customers.
On one of the coldest weekends of the winter we were provided with extra bedding and a heater for our room so we were very comfortable, breakfast was enough to nearly last us all day! The restaurant meals were also very good. Booking in was rather difficult we arranged to book in between 4.30.and 5.00 (the hotel is closed between 2.30 and 6.00) we arrived at 4.30 to find the hotel locked and no way of making ourselves heard, we had to leave a message on the hotel phone and we eventually got in about 4.45. We were shown to our room ( room 7) only to find that the extractor pipe for kitchen was directly outside the window and was extremly noisy. We contacted the manager who moved us to another room so the problem was resolved for us but if the hotel had been fully booked this may have been a bigger problem.
We really enjoyed our stay at The Bear hotel. The room was lovely with one of the most comfortable beds we have slept in and the food was out of this world. We would definately go back to Crickhowell. Heating was not put on in our room when we had been out for the day, but we soon sorted that out
Lovely Hotel, full of character, very comfortable, great food, excellent staff. No negative comments
The staff had an excellent balance between friendliness and politeness. Loved the menu and wished we were staying longer so we could try more things. The bed was just a little too soft for us - but that's a very personal preference.
Spacious room Minor problems in bathroom: toilet seat wouldn't stay up, I don't like shower curtains over baths.
Staff offered cooked breakfast well before official start time.
Cleanliness, food & bar excellent Bed built at same time as hotel central heating system needs bleeding,sound of dripping all night
Breakfast, lovely pretty hotel Wifi in room was not working, no aircon
It was very clean and comfortable and the food was excellent in both choice and presentation nothing
Excellent shower Good food Friendly staff Bit too hot - especially at night and in breakfast room.
It was just a totall awful experience- It was dirty, my husband and I rolled to the center on a full mattrees- It was filthy. They actually had stapled the fabric on the chair together and it had pulled apart- you felt the springs in the chair and the mattress- oh my gosh this was the worst hotel we have stayed in in years- I would not ever suggest sending anyone here again! Just terrible!!!
all the leisure facilitys
Staff were very friendly, food was good. Hot water was too hot in the taps
A warm and 'full of character' hotel with friendly and helpful staff. The room was comfortable and a decent size and the food was excellent. A good choice of food for breakfast, lunch and dinner. Fantastic views as well.
Location and view
Staff were friendly and helpful.Food was locally sourced and very good.Room was comfortable with great view.
Relaxing Swimming pool ou of use at time of stay
there was nothing to dislike. The setting, the ameneties, the service...all good
The room was excellent and view superb. Only stayed 1 night would like to have stayed longer. Meal on the evening could have been a hotter but food was enjoyable.
Staff friendly and accommodating. One got the feeling they enjoyed their job. We were in room 5 at far end of hotel. It took at least 5 minutes for hot water to reach shower or wash basin and it only trickled through.
I had a very spacious room. The bed was very comfortable.
The staff were very friendly. The food was very good. The room was well appointed, particularly for an old building - and it was certainly clean. The bed was comfortable.and bedding good. We understand this pub has only recently started offering guest accommodation. They need to check supplies as they weren't really adequate (no soap, milk cartons off). Fortunately we take our own as this is not uncommon but it would help add value to get these details right.
Great value excelent food woild stay again
The size and cleanliness of bedroom and bathroom. The kitchen extracter fan was right next to bedroom window and was obviously smelly and very noisy. Room hot as unable to have window open.
very friendly staf,f good clean room, nice design.food fresh well cooked and hot.ideal location for exploring the wye valley and the welsh mountains.would stay here again.
Dinner was excellent and the staff were friendly There was no time given for Breakfast and no means of finding when it would be. As a result we were actually planning to leave when someone appeared. This is not a hotel, but a reasonable b & b attached to a good pub.
Room & location. We were house hunting - not in your list above Not able to enter hotel during normal business hours, manager collecting her child from college
Very welcoming staff. Close to town centre.
It was practical No
friendly staff, good food, comfortable stay longer walking distance from town centre than expected
weather was cold, and the alerta was lovely and warm, really clean room. none
Room was very comfortable, bathroom looked brand new. Very good breakfast.Excellent value. Nothing
It was nice and warm and we could see their family fireworks display through the window, and we liked the family atmosphere We stayed in the ground-floor room No 7 and doors were banging a lot from about 6 am.
the room we had was very large, and all needed facilities were in the room. no
It was close to the town. The room was immaculate, spotless. Breakfast was good too. The room was lovely & warm too. Nothing really. We had a noisy lady in the next room but that wasn't the owners fault. Also, we had no water Sunday but our room was at the end of the terrace and it had been about minus 8 so we didn't mind.
Cleanliness of room/hotel. Breakfast was excellent. Staff helpful.