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Beautiful surroundings and ecellent food. Room was beyond expectations!
The staff was very nice as they upgraded my room to an ocean front view. I had a great view with a very large room. The hotel needs to be remodeled. The bathroom was very old and peeling paint from the vanity. The room had a very awkward smell every time entered.
Hôtel très bruyant
Die Freundlichkeit aller Mitarbeiter ist wirklich erstklassig, Pool/Strand-Area sehr schön angelegt und gepflegt. Wir waren jeden Morgen am gleichen Frühstücksbuffet, es wurde jedoch jedes Mal anders berechnet (von 40-53 $ für 2 Pers.), haben wir nicht verstanden.
i love everithing,you guys,did for me and my family.thanks,a lot
Comfort , cleaning , food etc Valet parking very slow
great value for money Not in a very hip and happening area
The hotel is beautiful with two pools, great spa, everything you would expect from a Trump Resort. Thought the price could have been a bit better during these tough economic times and considering the hotel was half empty.
The view tv did not work. had repairman in the room at 1 am!
Dominique was very rude front desk! The hotel d ouble charged me! I'm still waiting on a refund for double charged resort fees! I was told free Wifi and they still charged me for wifi! I asked for a bay view.. And they gave me a shopping plaza view .. I would've paid extra for a better view but the guy Domnique lied and said I already had a bay view .. :(
The beds are comfortable and the rooms are sound proof. There was broken glass by the mini fridge when we first arrived. There was left over food particles in the cabinets. The bathroom was equipped for 2 people even though 4 were on the reservation. The outside vinyl wicker lounge chairs were broken. The person at the towel stand didn't know if there was a vending machine on site. When you check in, they swipe your credit card for incidentals, once I returned home, there was a charge on the credit card. When I called to inquire, I was told we used items from the mini bar. I told them this was not true because we had gone across the street to Publix and the liquor store to buy alcohol and even left more than what was provided. They reluctantly reversed the charges.
Excellent amenities and beach Locatio All good
The location is the best.
close to the beach
Great location; spacious rooms; kitchen facilities; decent work out facilities. The hotel is showing some wear. Front desk and bell station are not particularly attentive. At check in, the bathroom in the original room was not clean.
The room was very small comparing to other hotels of same category
You will need a car or fairly long and expensive cab rides to go anywhere fun
The beach access was wonderful. The bar and restaurant had by far the best service of almost any where I've ever been. No doubt will return.
Kind staff. Excellent handling of an unusual situation. The room was a bit small. Also the closet is tiny and can only be opened by blocking the TV. No room to store luggage.
great beach did not receive my wake-up call, which was critical in making 6 AM flight.....very unhappy with the hotel
The staff were very helpful, the suite was exceptional
I loved the pool even though it was not for doing laps. The view from my room was awesome. The food was great and everything was very clean.
Close proximity to the beach. We stayed at the change management period to Marenas Resort. The services were not good at all.
The location. I ordered the room that was not a suite. When we got there it was smaller than my child's bedroom and we immediately has to upgrade to a suite. The room was so small that we felt clostrophic.
Hotel is clean and staff very helpful The hotel is fine for $130 per night, but given what they charge ($230 with resort fee included) it is by far the worst value for money deal that I've done in my whole life. Would prefer to pay $20 more and go to the Trump Resort which is 20 times better and only 2000 ft away...
Proximity to beach Size of room
Nothing The hotel on the internet stated resturant on site for a great dining experience. There were not restaurant on site. No room service. You had to order from near by restaurants and wait for a hour or more for delivery. It also stated it had a bar and you could enjoy your drinks on your balcony. Which was also a lie. They had a poolside bar which was close on rainy days which were 2 out of the 3 days we were there.
Fair for the price in miami area....no room service which is inconvenient... No room service at all...
The beds are extremely comfortable! I didn't find the staff to be very friendly, very business like.
The view from the balcony is mesmerizing! Beach is great!
Some of the staff were very good/accommodating, but others were rude. Facilities were decent for price. Excellent location with many nearby must haves (Starbucks, grocery store, Walgreens) within a block. Hotel was minimalistic. Gym was decent. Some staff were rude. You get a free breakfast muffin, which is a mini-muffin, but I guess you get what you pay for. I'd rather have a cheaper price than a substandard breakfast. They charge for any checkouts past 11 am, and you can't check in until 3.
desig additional charges
Buenas habitaciones, aunque pequeñas, modernas y bien cuidadas Pésima atención de la gente del fron desk. Te cobran por todo! Y en exceso. Cobrar por recibir paquetes? Cobran $20 de resorte fee, pero los chicos de la playa levantan las reposeras y sombrillas muy temprano, y si vas a las 5 pm ya no te dan reposeras
The location was central. Staff was friendly. Hotel was secure. The bar and on site restaurant was nice and the staff very friendly. My room was extremely small. Balcony was about the size of a table. If you crane your neck you could see the water. Poor Desigb in shower no way to turn on without getting wet.
Great place, friendly staff, good location. Valet parking fees.
Clean, quiet, free shuttle, extra helpful staff!!!
Super comfortable beds The airport shuttle experience. I was told it would be 15-20 minutes, I waited about an hour before just taking an Uber from the airport to the hotel. And when taking the shuttle back to the airport, the driver was unfriendly.
Was not hit with all the secret fees that Miami hotels are famous for. Honest, clean and consistent with what was promised.
Location is excellent with great access to public transport, shops, food / restaurants. The room and hotel is old but was clean and comfortable. If you are looking for a high end hotel this isn't for you. If you want value a great Base with clean accommodation you will love it. It can be busy at weekends with a lively local following
good location. walls very thin; construction noise next door. wifi was spotty
Leaving. The lobby was fairly presentable. The maintenance man seemed nice. From the beginning, nothing matched our expectations. The place looks NOTHING like the picture above. The area is beautiful, the property's sign only has Days Inn visible so that we drove past it at first. When we finally made it into the "valet" stand" the person slouching there in uniform ignored us for five minutes even tho he was 3 feet away. When I finally lost patience and asked him for help he looked at me as if I had two heads. His colleague then showed up and together they explained that I needed to go to the front desk and check in first. I went inside and the clerk was on the phone berating a customer. When she eventually acknowledged my existence beyond rolling her eyes at the person she was speaking to. I went up to the room with my wife in the tiny elevator and the ancient stained carpet, dirty stained walls, sagging beds and moldy refrigerator were so repellent that we immediately asked for a refund. We got none. To add insult to injury, the valet refused to get our car, instead he just gave the key to my wife and then tried to prevent us from leaving. Our experience was horrible; the disgusting pigsty room, the vile, foul mannered, hostile staff, and the property's has the general ambience of a crime scene from a TV police show. Ick
The waterfront location is great and can't beat the price. The hotel itself is old and not lux at all, mostly families staying there. There's nice tiki huts you can rent on the sand and a restaurant with decent pizza and burgers and a small bar ($11 for 2 beers). It's ok as far as cleanliness but don't expect too much from the staff, it was hard to get extra towels. I was charged an extra $70 on top of my reservation for $12/day self parking, and a $13/day resort fee, and a $23 room upgrade for a kitchenette. I wouldn't have minded if it wasn't that we practically had to beg for extra towels and the pool was always so dirty I didn't want to let my 7 year old go in it.
They were booked out. We could not stay there. Very unfriendly.
Nothing Beds were very uncomfortable and we never had warm water water pressure was horrible and I found cockroaches in my room
Construction next door
Location The hard bed, tiny handheld showerhead, no main showerhead, the front desk would not let me check out late - I ran a marathon and would have loved to come back to the hotel and shower before my flight instead of having to wait until getting home. Rude staff - they knocked on my door early in the morning 1 day before my check out day and asked if I was checking out. Never will return!
The combination of staff anf facility was outstanding. I want to stay there next time. it is a new property, so swimming pool was not available.
I paid for my hotel room in advance, and I paid in full. My flight was delayed and I didn't get to the airport until 3 am. Hyatt gave my room away because I hadn't checked in, and then sent me to a comfort suites. I paid for the room, so even if I don't check in, why give it away?
Quick access to and from airport Very modern and clean Restaurant in hotel has good food choices beyond the norm Late check out only until 2PM--hard for those with a late flight out.
Very friendly staff. Complaints are fixed promptly. Two cons: there is no ventilation in the restroom and the windows cannot stay open – had to prop a container to hold the window up.
Not worth 200 for one night
Everything The cleaning lady would come very late in the afternoon
Right on the beach, nice hotel, great view. Most of the staff are very friendly. There is no parking and you have to valet your car. The valet's aren't very nice especially when you have to get your car back.
Water front intent as it was built Our first room pest problem noisy Ac rattling water pipe leaking toilet and more Totaly out dated second room pest multable ant roach leaking shower second day we could not turn on to shower arrogant house keeping noisy Ac furniture and doors falling a part pool staff arrogant and don't know how to handle some guest have zero understanding others disrespect female we have to call security to handle just do your self a favor stay a way
Not much The facility was extremely dirty. The one upside was the location that it had a pool on the beach and even that closed at sundown. The door had a mag card key slot that didn't actually work, we had to use a hard copy key to go in and out. We also had to manually lock the door each time we came in and out. there was a room next to us that was empty and really creepy with a big pad lock on the door. Everything was very outdated, the grout in the room and bathroom was dirty and almost black. The valet was $20/night on top of $15/day resort fee on top of nightly rate and the valet took 20-30 minutes each time to get the car. The staff were pleasant I had no complaints about that but overall the facility was just outdated and did not live up to the photos online.
Price Hotel and rooms very dated the whole place needs to be torn down and rebuild
The location is excelent The Check-In hour at 4:00pm its too late!!! and Check-Out at 11:00am... that's a rob!!! Most hotels have their check-in around 1:00 to 3:00pm, and the check-out at 12:00pm...please fix that!!! ...and above that, a bald man in the front desk was very despot and conceited. Nobody wants to return with that man.
Beach front hotel with easy access to the water. Valet only parking for $20 a day, charged for breakfast with tip included ($32 for 2 of us). Incredibly dirty and outdated, furniture was broken. Very loud, lobby bar overpriced and served obviously drunk patrons.
The only thing is good for this hotel is location. Hotel is old, moldy bathrooms, windows that are not secured, on a windy day feels like windows will fall off, and you can hear the wind at night, which is loud. You pay for your stay, yet if you want to use lounge at the beach, they charge you additional $30.00 fee daily per person which is not included in hotel fees, I feel this hotel is a rip-off.
There is absolutely nothing positive about this hotel shy of possibly where it is located. It is delapidated, outdated, dirty and staff are rude with the exception of the bellman. In all my years I have never stayed at a worse hotel.
The beach access was perfect. The pool was clean. how is this a resort? They charged $15 for a resort fee, for it being a regular hotel. The were only 3 elevators and it was packed everytime. Room service is unheard of there. The room had a tv stand that fit one of those tv with the big back. Like really? Bathroom was cramped. Oh, and you have to pay the $20 for the resort valet. Smh. Not good.
The customer service was top of the line. The staff was very professional and well pleasing. Great job overall. Make the windows facing the highway sound proof.
We drove 4 hours from key west and arrived there after 11pm on Thursday,the guys we met at the front desk,the door guard are both very friendly and very patient,Also when we leave Saturday morning,we had a good time at first floor with all the great service and smiles.thx a lot.
Very good hotel for the money
The place is clean people are friendly and there is a limited breakfast in the morning so it's easy to get in and get out Right next to major highway so opening windows brings in lots of noise
Good for money I spent, but staff was unhelpful and the location was ok but the view was terrible
I liked the remodeling of the hotel and the rooms. It has a more modern look and was very clean.
Clean, nearby everything, breakfast, pool is great! Second time here and I will be back! Breakfast was cut off too early
Clean hotel, excellent remodel, attentive staff ELEVATORS! Get those things inspected, one only worked half the time and the other sounded like it was dying, way too loud and rickety.
I enjoyed everything. The Staff was awesom. Rooms were clean, and were kept clean. The free breakfast was awesome, with many things to choose from. I will definitely stay there again when I go back to visit my daughter.
The sense of continuity -- this is an old-school timeshare condo, in contrast to the giant glitzy high rises around it. Relaxing and unpretentious rather than glamorous. Surface parking instead of valet. Access to the gorgeous beach and a nice swimming pool. Grounds are nicely landscaped. A lot of businesses within easy walking distance, including restaurants, bakeries, drugstores, etc. Nicely equipped kitchen so you can actually buy groceries and eat there instead of going out all the time. Layout of the unit was a bit odd -- mainly, the bathroom was difficult to navigate since the door had less than an inch of clearance in front of the toilet, and there wasn't really enough room to hang up towels. Our coffeemaker blew up when we tried to use it, though the maintenance staff was very prompt in replacing it. The exterior trim of the buildings -- doors, windowframes, railings -- looks a little battered.
Buena ubicacion, cerca del aeropuerto, desayuno basico incluido, shuttle gratis al aeropuerto, bus pasan frente al hotel hacia el downtown, buen precio. Mala atencion del personal, sobrecamas y paños manchados, muy mala conexion wi fi.
Staff Area Value for money The Carpet smells
The people working were loud and inconsiderate. I wasn't able to sleep. Also, there was a roach in the bathroom.
The location to the airport the "contnental breakfast" - what whas "continental"?
It was value for money, quiet and comfortable with pleasnat and helpful staff. The bed was most comfortable. A complimentary shuttle service to the malls will greately improve the hotel's occupancy rate The distance from shopping malls and the state of the outside surroundings.
It was close to the airport, I really like the fact they had an airport shuttle. Close to some restaurants if you don't drive (pizza, McDonald's) Limited cable channels but for the price it's not bad
Close the airport The smell of the place
Breakfast is free, shuttle to airport is free. Dirty, walls are very thin. Noisy, there was used shampoo in the bathroom.
It was close to Airport and there are public transport to it. The bathroom is too small and the water drainage system in bathroom is not good.
It was close. The guy at the reception was nice. The driver charged me to drop me off at the airport.
Staff was helpful and friendly. Free airport pick up, close to the Miami International Airport, decent breakfast, nearby to several ethnic retaurants ... all for a very reasonable rate. Bed was super comfortable with excellent linens. The room could have been cleaner but the bed and bedding as well as the bathroom were very clean. Just the floors seemed a little scruffy especially in the hallways.
ese hotel definitivamente no sirve muy malo ,demasiado dinero por un hotel tan viejo,las habitaciones sucias, no lo recomiendo para nada
This location was fine for a quick overnight stay between flights. The location and the hotel were quite adequate and the bed was comfortable. Pizza ads were under our door upon our arrival. After a long day traveling, we ordered in, but they didn't show for over an hour and a half with a simple order, after we walked to IHOP for food. We'd suggest this hotel stop this establishment from leaving these ads. Multiple reviews online we later found showed this was a continued issue with lackluster food.
Shuttle Driver from the airport was extremely nice, told me places to go and visit. Very professional. Breakfast in the morning also a nice point. Nothing...
The confort n price
Comfortable No shops nearby
I only stayed for a night during a layover and everything was pretty good. I liked that there was a shuttle, so it made it easier for me to get to and from the hotel in a less than 10 minute drive. The front desk people were all very nice and helpful. It would be helpful if somewhere on the confirmation email it emphasized that the shuttle had to say HOLIDAY INN and SLEEP INN in order to get in. Another lady and I were upset as we had to keep asking different shuttles which one would take us to our destination. It was a late night when the shuttle driver picked me up so I understand he was probably tired, but he did not have to be so rude. Instead of getting out of the car or rolling down his window to talk to me, he used confusing body language that I did not understand so that seemed to upset him. He did not greet me or say anything when I was in the car. I put my bags away and took them out of the car without his help. Besides that little incidence, my stay was great. I would definitely return again during a layover.
Breakfast The airconditioner don't stay on and takes too long too turn on soo cann't sleep good
I like that the shuttle van picked us up from the airport and gave us info on how to get to the port of Miami for our cruise. The staff was very nice and informative. The breakfast should include eggs though, other than that, everything was great!
Everything. From the time we checked in to the time we checked out . and the breakfast was served and replace quickly. That there were not ice machines on each floor.
Close to airport. Shuttle service very good Sub par rooms. Unfriendly staff
Clean and nicely designed General Manager was a bit snippy
Hotel staff is very friendly and competent. Good location near to convenience stores, restaurants, supermarkets and beaches. First floor hall carpets are a little bit dirty. Food cooking smell is terrible in this area.
Courtesy and friendliness of employees. No problems
The staff was very professional and friendly. The room was comfortable and clean. Housekeeping was the best.
We enjoyed the very helpful and friendly staff. The location is about 6 miles north of downtown and south beach. The next beach is 2 miles away. Perfect for visitors, who want to escape the spring break crouded south beach hotels and who want better quality and service for a less money compared to South beach hotels. Two Busses go frequently to center of Miami for 2$ a ride or 5$ for a dayticket, that you can get at the airport. As other hotels we stayed in while traveling in the US the furnitures are a little old, but I would not describe the hotel as run down. The WiFi signal was weak or very weak in our room and unstable. There is no save in the room.
Staff were very freindly and accommodating. Room was clean and bed was great. Close proximity to shopping and beaches. Best part is the free onsite self parking. On the beach you are relegated to valet park with fees. Good value for the money Nothing
Excellent staff, friejdly, competent, professional. The ownership, managment and staff all appeared to be good examples of people. From all aroind the world who were respectful of the Land of Oppprtinity and striving - by hard work - to make a good life for themselves. Plus the Facility was tops. Great value.
I liked the fact that the price was good and that it was within walking distance to stores like Walgreens and Ross Dress for Less. It also was near a few restaurants. The staff at the hotel was great. The restaurant at the hotel wasn't working at all or wasn't working for most of the day. The fact is that I never could get a meal as room service and I actually did not see any guests eating there.
It was not too far from the centre...but a part from this it was really a poor hotel The musty smell
Location and staff Price was very high for Best Western and the amenities at this particular hotel.
Very nice staff Washer dryer good $6.00 to wash and dry $12:00 if you need to split colors and whites. Asked for balcony and king size bed. Thought would have nice view from balcony, yet looked at back carpark and back of shops, lock on sliding door is broken so they have rod to stop door. Just ok, yet I will say the staff are excellent, very friendly and very kind 10/10 for the staff. Comfortable yet do not expect too much.
Nada, it was HORRIBLE The rooms are dirty, loud air conditioner, Very Rude Staff! For the amount for one room 141.00 three star!!!! Please!!! Then had the audacity to not offer free breakfast. To insult me even more I was given 5% of ticket for my meal!!! Wow!!!
The property was very nice...green and lush...great golf. The hotel staff was very friendly and nice. The restaurant/stake house - I think it is a Michael Mina restaurant - the service was horrible...worst I have had for the price point ...and I have dined at a lot of places around the world. I will definitely go back to the resort but I will not eat at the restaurant.
Great location! Beautiful view of the golf course, especially from the balcony. As the hotel is a little dated, the rooms are gigantic. I would consider coming back in the future. Hotel is a bit dated, but well kept. Valet services takes long, so make sure to ask for your car 10/15 min before you need it. Be aware that there is a $12 fee for room service. Very few hotels charge this type of fee, since we are already paying a premium for the food.
Almost everything. We love this place, everybody is so kind and the landscap is beaultifull. The breakfeast is superb. The rooms are spacious and very confortable. The matress was old and deformed. Need to be replaced urgently. Doesn't macht with the hotel category.
The beach at Sole hotel
Excelent location. Close to all major shopping areas. Confortable beds. Good breakfast. Shower could be better
The stay was pleasant, quiet and uneventful. Thank you! NO!
The breakfast was very good and the staff and the frontdesk Shuttles from the hotel to aventura Mall and beaches and some more information what the amenities are when you're staying at the Hampton