Use of large gym facilities was good Prices of room service and restaurant where too expensive for quality of food provided
Good location, good value for money. Free parking. Small bedroom (smaller than bedrooms found in Ibis Hotels).
nice, unpretentious polace, gave appearance of being very well managed
Comfortable clean room, good breakfast and excellent service in the restaurant. Overall a good experience
Free parking, central location. Rooms run down. Sheets had some hairs in them. Some room lights didn't work.
Friendly service and awesome parking facilities, I would deffinately recommend if you would like to stay in town for the night if you have a party or evening out in town, and the check out time is Awesome, 11am from Monaday to Saturday and 2pm on Sunday awesome awesome awesome There was just one problem in the room, the shower was very poor, hence the reason i put fair for facilities, not that much pressure at all was only a trickle that could improve more, but other then that was awesome.
Good location. Excellent breakfast.
The staff were excellent. Our first offered room was small, old and tired. Not up to the standard I would expect from Mercure. The very helpful manager accepted our concerns and upgrade our room.
The cleanliness of the rooms and linen
Having an excellant restaurant on site Lack of a bell/buzzer in bar for service and the parking. Also receptionist who did not know you had a walk in shower.
The only thing that I like about the appartment was the location
right next door to a wonderful food shop, and close to the opera we went to minor point, but TV not visible from loung seats! needs to be on a swing bracket mount
There were no pots, pans etc to utilize the cooking facilities
Nice new modern trendy and friendly. Maybe airconditioning
Location to centre city, room quality and size. Very hot early morning when sun hit windows, too noisy to open doors, need air conditioning.
Location and access to reasonable and close parking. Well equipped kitchen and laundry. Modern design. Only a single seat lounge chair in sitting room facing TV. Room was booked for a couple. Only option for second person was to sit on floor or straight back dining chair. Noise levels from the street. Windows had to be be open due to lack of air conditioning
The rooms were very clean, bright and new. Appliances worked well and it had everything we needed for a longer stay. Nothing - it was great.
Location, within walking distance to shopping areas, Tepapa and some fine Restaurants. The cooking facilitates were good, Bathroom great, really liked the fact that there was a bath as well as a shower. Found it firstly confusing to access the carpark and the apartment, on our arrival. Found that the stairs were difficult to access, especially when called to evacuate the building during a fire alarm. Sometimes it was a inconvenience to use swipe card to operate lift,door to apartment and to control the power.
Friendly and accommodating staff. Great location. Was on 3rd floor facing Tory Street. Lots of early morning street noise (mainly garbage truck and street sweepers).
New apartments, very well equipped and very central. Kitt was our main point of contact on the reception desk and he was extremely helpful. If you recieve and apartment at the back you will most certainly experience noise as you are a matter of feet away from a multi storey car park.
location good size room and amenites getting bed bugs!!!!!
The location was fantastic and the quick access to Lambton Quay very convenient. Only had a little contact with the staff, but they were very helpful and courteous. As a woman, a little thing like the hair dryer can make a big difference; Trying to dry/style my hair with the Novotel's tiny fitted model that had only 1 speed/heat and had to be operated by holding the button down was very frustrating. Two of the top priorities for women in a hotel room are good lighting and mirror position for make-up and a decent hairdryer. All hotels seem to be the same in this respect and yet it's a small thing that could easily make you stand out from the others.
Good location, nice and clean, comfortable beds, great breakfast included in the price. Excellent value for money.
the staff were friendly I didn't get the room I booked and paid for - and ended up sleeping on a sofa bed
Great having lift access down to Quay The bath was small.
Proximity to everything ie tsb Arena, train station, shopping
The positive attitude of all staff made one feel most welcome. The room was comfortable, clean and very quiet. The breakfast was excellent. I found the lift down to Lambton Quay really useful.
Staff were okay. It is very central to getting around in Wellington. I have stayed here on 2 previous occasions with family and it was great. However this stay on my own there was no free breakfast as I had apparently booked on the wrong website to get this and I froze in the room despite car5rying out the insructions to change the temperature.
The location was perfect. The room was clean and the beds are very comfortable. We interacted with 2 staff members from the front desk. One was incredibly helpful and kind. The other was rude and acted as though we were just 'stupid tourists' despite the fact that I would imagine a lot of their business is from tourism. When we valet parked our car, they required that we go down to get our luggage from the vehicle and then had to walk back up the ramp against traffic - very odd considering we paid $34 for one night of parking. Then, seeing how we are not from NZ, and discussed our travels, we were not aware that we had to put our card into this slot near the door to engage any power. This was not obvious to us, and it is not customary in hotels in the US. When we called down to ask if they had an idea why our AC wasn't working, the woman (who also worked with us at the front desk) was clearly irritated with us and acted as though we were idiots. While this seems like a small collection of interactions, it left a very poor taste in my mouth in regards to my stay at Novotel Wellington.
Good value for money, in particular the restaurant has a great deal for dinner for 2 people. Very clean, comfortable rooms and the staff were very friendly.
The staff were friendly and informative about the surrounding area. The rooms were well presented and clean. There was no outside noise and the room had a decent view of the harbour. Overall it was a nice, comfortable stay and good value for money.
Helpful and courteous staff
The location made it central to almost everything, walking was easy to and from most tourist spots like Te Papa etc. Cafes and eateries were close by. Access was not clear for visitors via the car park, not open for lunch
The cost. Central location at a reasonable price. Signage. It was very difficult to find our way to the reception area. There was no booklet in the room with information regarding eateries, how to work the TV, things to do, etc. We had to go to reception to find out information.
It is new and clean Finish and facilities are very basic and quite austere. The breakfast was of a poor quality.
Well situated. Good price. Nice hotel room. In room a la carte breakfast would be better than a 'set' breakfast.
The location to the city was excellent The noise from construction works was very disturbing. Prior to our arrival I emailed twice to confirm some details and no one replied therefore I had to make a toll call from Australia to confirm this information - this was frustrating.
location and comfortable bed minor issues but you did not supply smaller toiletries on request such as toothpaste etc which is usually included in Travelodges free of charge in UK, no tv guide to what was on the channels
The peace and quiet that I experienced in my room, the nice high room situated on the 22 floor (I do like having a view so enjoyed that) and the very comfortable bed and having sky TV It would have been good to have some guest info on how to use the TV as it took me a while tyo sort it out. Maybe there was one but I didn't see it!
The hotel is located close to a few Wellington attractions which can be reached on foot. The hotel room was beautifully designed. The king size bed was very comfortable and the bathroom was nice and spacious. The parking rate was a bit steep at NZ 20 per day and there were only a handful of available spaces for hotel guests although the there were a number of car park floors in the building.
Helpfulness of the reception staff at registration, cab bookings, and any questions I had during my stay
It's very convenient for the city centre and it's not too bad, though I wouldn't rate it more than a 3* hotel. The staff were very helpful in regard to directions in the centre. The staff were not always very helpful and a lot of information given out was not very clear. It is also difficult to park and I would not use a car next time.
Staff were friendly and ready to please. All staff went the extra mile. Facilities fantastic. Overall would stay again because the staff made it. Not impressed about being charged for mini-bar goods when we didn't take any. Room ok, but could have been cleaner.
great hotel, offering all that one would require n/a
Very helpful staff, friendly and courtious. The food was very good for room service and breakfast. There was a great view of the small park next door, but other views were limited by the surrounding buildings.
Everything about it - as could perhaps be guessed from the fact that it rated 'excellent' on all features above.
The service was slick and courteous. Facilities were comfortable and classy with a very good range of equipment in the delux kitchen, The hotel staff were friendly and the location was very convenient . This hotel is a refreshing change from the big corporate spreads. A great place for entertaining our family in the separate lounge attached to the. suite Paid internet rates in rooms per day were too high., but you can get free access in lobby.
Your staff bent over backwards to help me and I appreciated that
As a repeat client it was great to be welcomed informed manner ie they recognised our home town and made friendly conversation. As we were having a business meeting in our room the request for extra chairs and ground coffee were met instantly.
Being able to order special pillows
The views were great. The room spacious and well appointed.
Great service and good location Poor breakfasts especially the coffee; very expensive car parking
Its centrality The bathroom had a bad smelling drain twice through the day, but it cleared at night. I also had to pay personally rather than through my university's account as pre-arranged, as there seemed to be a problem with the systems at reception.
The view & proximity to shops etc Smell of old cigarette smoke in the room
Friendly staff member upon check in, helpful with car parking. Excellent view of Wellington. We were put in a room next door to a generator or air con unit, there was a constant noise like having a dryer going, and a scratching/creaking against the wall where the bed was. Could not sleep so checked out at 430 am and drove home to get some sleep, was not asked if we enjoyed our stay.
the large room and cleanliness of the room it really is out of our price range
We had a waterfront view that was beautiful. The room felt luxurious. It was big with a nice size bathroom also. The location was perfect for checking out the town. Clues to Cuba Street, Te Papa Museum, the waterfront and downtown. It was far too expensive for us to eat there. Continental breakfast was $50 for two. Too much money for toast.
Convenient - proximity to Te Papa. Accessability. Ready availability and response from staff. Efficient. Good hospitable and friendly atmosphere. Bathroom starting to appear a bit tired - in terms of maintenance (peeling paper, cracked tiles, etc) rather than in terms of the actual amenities.
Staff very friendly, service good and very handy to Wellington Central.
Having friends in the same hotel!
Central to all that we wanted to do which was catch up with brother from Sydney Australia so cancel out a sober driver and do not waste money in a taxi home - so for that perfect and added an element of romance.
Central locality, nice staff, comfy bed, nice bathroom No wine in mini bar! Repair work needed on ceiling in bathroom above shower - a bit shoddy
Convenience in a safe and secure environment
This hotel is in the middle of the shopping/business district in Wellington. Apartment was roomy and comfortable. It would be excellent for a business stay. The view from the window was not attractive as it looked out on a hillside.
The large rooms and the great location in the middle of the city
Very convenient location, friendly staff, good price.
The staff were friendly and helpful. The apartment contained everything we could possibly need and the hotel is in a good central position in the city.
The two bedroom apartment was great. The beds were comfortable and rooms were large. So close to all the great shopping and walking distance to great bars and pubs. The staff seemed to have no information about Wellington and were to eat. The lounge room aka eating area was very small and expensive when you could walk for a few minutes to a great cafe
Proximity to main amenities no
Staff were very polite. Great room, very spacious, smart and well equipped. Hotel right in centre of city and great for shopping and waterfront. Would definately stay there again. Check in was very slow - about 20 minutes
Nice Rooms and very handy to everything we needed. We didnt like having a phone call two days before we were due to stay telling us of a mix up in Bookings telling us we couldnt stay at City Life and being put up in another Hotel of very budget Accommodation,(after we had booked 6mths in advance) and told it was going to be of similar quality to City Life, it wasnt until the second night we found out there was actually a room available,not that anyone was going to tell us!
The request for clothing left at hotel, to be returned was not achieved. Reason unknown.
may check swap card to sensible
My stay was quite enjoyable. I was there for a conference so not in the Hotel all that often but I found the staff ect very good
Fast check in, good room, no street noise.
Very good service.Polite and efficent.Modern.Comfortable bed and quiet for sleeping. Good facilities.
Friendly & helpful staff, very central to the city, a very clean and quiet room, no disturbances at all. A clearer indication of the alternative lift down to the city would of saved us time in the first day, and re consider the no phone books policy
modern decor,clean,location exellent.
location, cleanliness of room hotel staff very rude
Your staff ! They were very friendly, helpful and efficient. The hash-browns served at breakfast were not nice. Too greasy and tasted as though they were out of a packet. Fresh hash-browns would be a lot nicer.
Location, helpfulness of staff
Service, staff, looked after us very well-no problems Very minor comment-soap bar very small, hard to grasp
Location and the bed. Closeness to the airport and Lanbton Quay shopping The cafe downstairs was not open Saturday morning
Lots of space and great location for walking around the city.
Location is great Staff was rude, data limit is a real pain.
The hotel is located very close to Cuba St which has a lot of restaurants and shops. It is also very close to tram line to go to down town. One can walk to downtown in 15-20 minutes. The kitchenette is well stocked. The room is clean and quiet. The lift sometimes doesn't work very well.
Conveniently situated for Inter Island ferry. Did the job for one night. Would not wish to stay for a longer period. Did everything it promised.
Easy to find ,a nice drive to Wellington from the hotel .Room clean and comfortable.Plenty of parking space. A bit of taffic noise at night.
Hi, I was really impressed with the quality and cleanliness of the unit I was in and also very appreciative of the flexible check out time I was given. I was also given a room with a view after asking and not charged for the upgrade. I will go back with my children and when I need to visit Wellington again on businss :). And I would recommend this motor lodge to other people.
Good service and very helpfull.
Close proximity to industrial area for business Most things seemed run down. There is a need for repairs/maintenance.I would expect being so close to a busy road there would be double glazing
i saw my grandson. my telly was corrected quickly thank you no complaints
The friendly, helpful staff, the privacy and the stunning gourmet food in the restaurant, which was a real treat. We were looking to affordably spoil ourselves after a difficult family time and this was perfect in every way. No - it was all wonderful - perhaps a Sunday Paper would have been nice
The staff we encountered were very helpful and friendly. Person at the desk took the time to explain how to get to town, even though they were busy at the counter. The only drawback was that it was a little further away from the centre of town than anticipated, but on the good side we got plenty of exercise!
Great staff and service the meal at restaurant
Handy to the city
The food was quite good value The location...it is right at the top of a hill!
Location, close to city and easy to walk everywhere Space of rooms, clean rooms
This was our first visit to wellington. We enjoyed the location of the hotel, as we could see where it was on the skyline.A good brisk walk into town, and good value for money. I liked to have a swim in the mornings. The small lift seemed a bit dodgy, and one time when we returned back, it wasnt working. we had to walk right around to the front entrance as the ph. wasnt working. It was raining. The small lift
centrally located, 24 hr front desk beds sunk towards the middle, a little worned out.
Pleasant quiet location - within walking distance to cbd/shopping etc. No electric blankets but I was offered a hot water bottle which was ok
the attention of the staff no
TheStaff always went out of their way to help. Good central location
rooms were clean and made you feel comfortable and at home. have stayed in hotels where i just wanted to go back home!! it was nice to get double beds as travelling with friend and the size of the room was just perfect.
job interview, sight seeing a little wander about the main shopping areas like cuba street, the cable car was good tight parking area, understand its being refurbished but lift was unavailable alot of time to carpark,and the park we paid for was used during day for stoarage of building materials for refurbishment.
Found the location was great, easy to find our way around from being based there. Staff friendly and helpfull. The shower could have been cleaner when standing in there looking at the door on the left there was black mould. Room 317
Handy to Westpac stadium for Phoenix game with pubs close by Room decor was a little dated
All was fine, but was a little disappointed with the size of the room.
Location of the room and the decor was very nice and modern. Did not hear any other people in adjoining rooms. Was not happy with the soap - could have soap for shower as well as hand basin ie shower gel incl. with shampoo/conditioner. Soap was too small. Alos, no hand towels supplied - would like to see/use hand towels when drying hands.
Excellent service from the staff....we had a problem and they sorted it right away. Comfortable rooms.
Very flexible and speedy checkin Central air conditioning - but then central AC is to be expected
I liked that it was close to the TSB Arena, and the shops on Lambton Quay, I liked that it had a restaurant for evening dining and buffet breakfast, service was great, nothing was too much for the stff. I really wanted to be able to make a cup of tea in the room which I could do but had to fill up the jug in the bathroom!,also the room was a bit cramped, but I guess this was unavoidable seeing as we requested a room with two double beds!
The gorgeous foyer and art. The proximity to the pier, restaurants and shopping. The rooms didn't really match / were a step down from the first impression in the foyer.
The walk in area, the corridors and the and the quietness are all good. The room was spacious. I thought a few of the staff on the counter lacked the quality of the hotel. They asked me me payment after i had made an internet booking/payment and nd were not as friendly/smile as the cost of the hotel would suggest.
Had a very comfortable room.Good&close to other resturants &TePapa
We appreciated the friendliness of the staff and the service they provide. We also enjoy the environment and location.
The decor is spectacular... the staff are very attentive and client focussed Nothing!!
the location was excellent for the Te Papa museum, but a bit of a trek from other central facilities. the room was comfortable and well equipped. the harbour view room did have a limited view of the harbour, but mainly of the Te Papa museum, which is so vast it blocks much else out. We found the breakfast rather over-priced and pretentious - we had to ask for butter and, when it came, it was a tiny pat scarcely adequate for one, but in a tiny china container.
The atmosphere in the downstairs lobby, the convenient location the great room rate. The ground coffee I received on checking in. The cooking smells on the third floor, the shower - not strong enough.
Very relaxing - staff very helpful. Will visit again! We were interupted early for room cleaning - esp when we were not checking out.
Familiarity - I have been here before. High class with interesting decour in a vibrant city. The entrance from an "underground" car park does not do the hotel justice
Staff so friendly and helpful. Coffee recieved at the desk was quite revolting....