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Guest reviews
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All Reviews
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Couples
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Families
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Business
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Solo
Overall Rating
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8.5 "Location is great."9.2 "92%
liked the proximity to shopping ." 9.0 "Easily accessible by car , said 90%." 10.0 "Good access to the airport , said 100%." 9.6 "96%enjoyed the restaurants & bars nearby ." 9.0 "90%liked the proximity to sightseeing ." -
8.0 "Amenities are good."8.3 "83% found the
grounds to be nice ." 7.5 "75% thought thebuilding was wonderful ." 7.3 "73%enjoyed the lobby entrance ." 8.6 "86% thought thearchitecture was beautiful ." -
8.0 "Great service."9.1 "91% found the
staff to be very friendly ." 7.9 "79% thought theservice was very professional ." 9.4 "94% said therecreation staff was great ." -
7.9 "Wellness & sports facilities were pleasant enough."9.4 "
top-notch fitness area , thought 94%." -
6.9 "Breakfast is mediocre."5.0 "
Breakfast prices were ok , according to 50%." -
6.6 "Average comfort."5.8 "
Beds were acceptable for 58%." -
6.4 "Internet is average."5.8 "58% thought the
wifi quality was ok ." -
6.1 "Average cleanliness."6.0 "Only 60% said
rooms were clean enough ." -
5.9 "Rooms are ok."6.0 "Only 60% said
rooms were clean enough ." 5.8 "Beds were acceptable for 58%." -
2.7 "Terrible value."0.8 "The
price was too high for 92%." 0.0 "100% saidbeverages were too expensive ."
Overall Rating
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8.5 "Location is great."
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8.3 "Amenities are good."8.5 "85% found the
grounds to be nice ." 7.6 "76%enjoyed the lobby entrance ." -
7.8 "Good service."8.8 "88% found the
staff to be very friendly ." -
7.5 "Good pool."
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6.3 "Average comfort."
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6.0 "Average cleanliness."6.5 "Only 65% said
rooms were clean enough ." -
5.8 "Vibe was decent."
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5.6 "Rooms are ok."6.5 "Only 65% said
rooms were clean enough ." -
5.1 "Food is average."
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2.9 "Terrible value."
Overall Rating
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8.2 "Location is great."9.0 "90%
liked the proximity to shopping ." -
7.5 "Good amenities."8.1 "81% found the
grounds to be nice ." 7.1 "71% thought thebuilding was wonderful ." -
7.5 "Good service."9.1 "91% found the
staff to be very friendly ." 7.7 "77% thought theservice was very professional ." -
7.0 "Good breakfast."
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7.0 "High comfort."6.0 "
Beds were acceptable for 60%." -
6.2 "Internet is average."
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5.8 "Average cleanliness."5.7 "Only 57% said
rooms were clean enough ." -
4.5 "Vibe wasn't good."1.0 "90%
criticized the unstylish hotel ." -
4.1 "Disappointing food."0.9 "The
price was too high for 91%." -
2.7 "Terrible value."0.9 "The
price was too high for 91%."
Overall Rating
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8.2 "Location is great."
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7.3 "Good amenities."
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5.9 "Rooms are ok."
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2.4 "Terrible value."
Overall Rating
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7.6 "Good service."
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5.7 "Rooms are ok."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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6.0review from
As always the Weather during Spring Break is wonderful. The general layout of the resort is wonderful. This is my 3rd trip here since 2009 and we want to make it a annual thing for myself and my kids, This trip we experienced a lot of horrible service, missed room services, not being attended to while at one of their restaurants. the exception was the last night we were there. I spent $5000 over a course of 6 nights we stayed..I would expect way better service when ones pays this much. Im considering not coming back due to the service not matching the price I paid. I also feel the resort could use a bit of updating and repair. Eep in the room when we had burnout light bulbs and once again they were never replaced on our stay.
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10.0review from
Bar closed at midnight
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5.1review from
The waterpark was supposed to open on February 18th per the website and a phone call to the hotel - so we booked from February 20th to 24th. What they failed to inform us was that the Waterpark was only open the weekend before and the weekend afterwards. When we arrived on the Monday the person who greeted us and showed us to our room talked about the Waterpark being great and only later did we find out it was closed. We got 2 nights of the facility fee refunded, however the other 2 nights were not refunded and we chose this hotel especially because of the waterpark. Very disappointing.
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9.4review from
Staff.Staff and Staff is the resorts strength... Luz was great; fast and friendly. She got us checked in and on our way quickly with limited swim time available......that was important. Dan escorted us to our room and set us up quick and easy. Room service was awesome Resort fee seems over the top considering daily rate being charged
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10.0review from
We went for the water park & got more than we expected for the holiday with extended hours & activities for the children. For an additional amount we could check out later & enjoy the park more. Staff were very courteous. No microwave
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8.8review from
This isn't a very romantic resort. Too many places for families and not enough places for romance DO NOT LIKE THE EXTRA CHARGE AT THE DESK OF $49 FOR WHATEVER. I WAS CHARGED AN ADDITIONAL $110 WHICH $55 IS REIMBRUSED AFTER SO MUCH TIME. CHARGE WHAT YOU WILL AND LEAVE IT AT THAT. WE COME FOR THE SLIDES & LAZY RIVER LIKE EVERYONE ELSE. BUSINESS MAYBE DIFFERENT.
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10.0review from
rooms and Oasis waterpark menu choices for romm service a little limited
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9.7review from
We loved our comfortable room. We loved the waterpark. We loved being able to check in a little early. We didn't love not being able to bring a few snacks into the waterpark. They make sure you have to buy them there.
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10.0review from
We really enjoyed the Oasis Water Park they had different events going on which made it super fun for the kids. The room was clean, great location close to shops restaurants and more. Plenty of things to do at resort.
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8.5review from
Comfortable suites with good beds; lush vegetation; wonderful little swimming pool right across from our suite; restaurant patio dining; a great water park for kids; good gift shop. Furniture somewhat dated; very small bathroom; stained carpet in living room (except for that, the suite was very clean).
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10.0review from
Enjoyed the peaceful atmosphere... we celebrated our first year anniversary here and the staff was very courteous that we had an upgrade on our room and a bottle of wine given to us for free at your arrival! Excellent location! Restaurant had good quality food just a little overpriced.
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9.4review from
The water park is so fun ! There are so many fun things to do there the water slides are awesome! The beds are super comfy too!! There's a resort fee that should just be included in the price but it's for a good reason and the room service is a bit high .
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5.7review from
Grounds Family water park Requested newspaper three times - never received - front desk and "grand service" said that paper would be delivered as it was part of " resort fee" which I was required to pay Asked for creamers for coffee in room never delivered TV says you can check out via tv but cannot - line was half hour long Facility is nice but dated and worn Service in bar was understaffed, "free" appetizer (with two drink minimum) never arrived Mandatory $45.00 plus tax resort fee seems excessive considering poor service
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10.0review from
Bar closed at midnight
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9.4review from
Staff.Staff and Staff is the resorts strength... Luz was great; fast and friendly. She got us checked in and on our way quickly with limited swim time available......that was important. Dan escorted us to our room and set us up quick and easy. Room service was awesome Resort fee seems over the top considering daily rate being charged
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10.0review from
We went for the water park & got more than we expected for the holiday with extended hours & activities for the children. For an additional amount we could check out later & enjoy the park more. Staff were very courteous. No microwave
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8.8review from
This isn't a very romantic resort. Too many places for families and not enough places for romance DO NOT LIKE THE EXTRA CHARGE AT THE DESK OF $49 FOR WHATEVER. I WAS CHARGED AN ADDITIONAL $110 WHICH $55 IS REIMBRUSED AFTER SO MUCH TIME. CHARGE WHAT YOU WILL AND LEAVE IT AT THAT. WE COME FOR THE SLIDES & LAZY RIVER LIKE EVERYONE ELSE. BUSINESS MAYBE DIFFERENT.
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10.0review from
rooms and Oasis waterpark menu choices for romm service a little limited
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9.7review from
We loved our comfortable room. We loved the waterpark. We loved being able to check in a little early. We didn't love not being able to bring a few snacks into the waterpark. They make sure you have to buy them there.
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10.0review from
We really enjoyed the Oasis Water Park they had different events going on which made it super fun for the kids. The room was clean, great location close to shops restaurants and more. Plenty of things to do at resort.
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8.5review from
Comfortable suites with good beds; lush vegetation; wonderful little swimming pool right across from our suite; restaurant patio dining; a great water park for kids; good gift shop. Furniture somewhat dated; very small bathroom; stained carpet in living room (except for that, the suite was very clean).
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10.0review from
Enjoyed the peaceful atmosphere... we celebrated our first year anniversary here and the staff was very courteous that we had an upgrade on our room and a bottle of wine given to us for free at your arrival! Excellent location! Restaurant had good quality food just a little overpriced.
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9.4review from
The water park is so fun ! There are so many fun things to do there the water slides are awesome! The beds are super comfy too!! There's a resort fee that should just be included in the price but it's for a good reason and the room service is a bit high .
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6.0review from
As always the Weather during Spring Break is wonderful. The general layout of the resort is wonderful. This is my 3rd trip here since 2009 and we want to make it a annual thing for myself and my kids, This trip we experienced a lot of horrible service, missed room services, not being attended to while at one of their restaurants. the exception was the last night we were there. I spent $5000 over a course of 6 nights we stayed..I would expect way better service when ones pays this much. Im considering not coming back due to the service not matching the price I paid. I also feel the resort could use a bit of updating and repair. Eep in the room when we had burnout light bulbs and once again they were never replaced on our stay.
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5.1review from
The waterpark was supposed to open on February 18th per the website and a phone call to the hotel - so we booked from February 20th to 24th. What they failed to inform us was that the Waterpark was only open the weekend before and the weekend afterwards. When we arrived on the Monday the person who greeted us and showed us to our room talked about the Waterpark being great and only later did we find out it was closed. We got 2 nights of the facility fee refunded, however the other 2 nights were not refunded and we chose this hotel especially because of the waterpark. Very disappointing.
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5.7review from
Grounds Family water park Requested newspaper three times - never received - front desk and "grand service" said that paper would be delivered as it was part of " resort fee" which I was required to pay Asked for creamers for coffee in room never delivered TV says you can check out via tv but cannot - line was half hour long Facility is nice but dated and worn Service in bar was understaffed, "free" appetizer (with two drink minimum) never arrived Mandatory $45.00 plus tax resort fee seems excessive considering poor service
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