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Amenities
| General | 24 hour front desk, ATM on-site, Air-conditioned, Bar/Lounge, Coffee shop, Express check out, Gift shop, Hot tub, Laundry facilities, No smoking, Non-smoking rooms available, Parking (free), Pool (children), Pool (outdoor), Restaurant, Room service, Safe, Sauna, Storage available, Wheelchair accessible | ||
| Activities | Bicycle rental, Fitness center, Golf, Tennis | ||
| Services | A/V equipment rental, Babysitting or child care, Beauty salon, Business center, Car rental, Childrens programs, Concierge service, Laundry service, Meeting/Banquet facilities, Spa | ||
| Internet | Internet, WiFi | ||
| Policy | Pets not allowed | Landmarks |
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Guest Ratings
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Read all reviews from Booking.com |
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Read all reviews from Travelocity |
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Read all reviews from Priceline |
Star Ratings
| Expedia | |
| booking.com | |
| priceline.com | |
| Orbitz | |
| Travelocity |
| Pool |
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| Service |
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88% found the |
| Beds |
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74% said the |
| Wellness |
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Very nice wellness & sports facilities. |
| Excursions |
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83% |
| Hotel |
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Hotel is great. |
| Room |
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Rooms are ok. |
| Price |
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Price is too high. |
| Bathroom Size |
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57% |
| Air Conditioning |
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Mediocre 3.0
Mar 30 2014
The carpet was loose and stained. The poolside chairs looked dingy. The wave pool was blah. They inspected my purse to make sure I didn't sneak in any food. Insulting! The prices for food were ridiculous! Only 2 groups of furniture for outdoor seating! Sometimes there was only one person working at the front desk and you had to stand in line and wait. The staff were friendly, though, and the service was good. They were prompt in responding to a request. The lobby looked nice so I felt tricked when I saw the dilapidated appearance of our room and pool area. Way overpriced!The carpet was loose and stained. The poolside chairs looked dingy. The wave pool was blah. They inspected my purse to make sure I didn't sneak in any food. Insulting! The prices for food were ridiculous! Only 2 groups of furniture for outdoor seating! Sometimes there was only one person working at the front desk and you had to stand in line and wait. The staff were friendly, though, and the service was good. They were prompt in responding to a request. The lobby looked nice so I felt tricked when I saw the dilapidated appearance of our room and pool area. Way overpriced! |
Excellent 10.0
Mar 17 2014
Location and swim park Yes, they tried to charge me for the room, even though we paid thru Priceline in advance. Large facility, great for families with young kids.Location and swim park Yes, they tried to charge me for the room, even though we paid thru Priceline in advance. Large facility, great for families with young kids. |
Excellent 9.0
Mar 12 2014
The pools near the rooms were great. The fitness center was awesome. The pools near the rooms were great. The fitness center was awesome. |
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Good 8.0
Nov 10 2013
Posted by Doug43
The resort is nice, room was spacious, but did have paint pealing off the wall. Very limited restaurant choices. Except for the golf course, it shouldn't be called a resort. We were there in November and without the water park you got no value for the resort fee. Would not recommend or return.
The resort is nice, room was spacious, but did have paint pealing off the wall. Very limited restaurant choices. Except for the golf course, it shouldn't be called a resort. We were there in November and without the water park you got no value for the resort fee. Would not recommend or return.
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Excellent 10.0
Nov 5 2013
Had to ask when we arrived for a room change. First room bed had lumps all over it. And there were hand prints all over the TV, patio door,& mirror. Over all stay was wonderfulHad to ask when we arrived for a room change. First room bed had lumps all over it. And there were hand prints all over the TV, patio door,& mirror. Over all stay was wonderful |
Mediocre 4.0
Sep 11 2013
Stop surprising me with resort fees!! If I bid again and get stuck with unknown fees, I WILL STOP USING PRICELINE. Stop surprising me with resort fees!! If I bid again and get stuck with unknown fees, I WILL STOP USING PRICELINE. |
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Excellent 10.0
Sep 6 2013
Posted by adragos
We spent one night there, would have stayed longer but they were sold out, We had an amazing time from check in to check out, All staff were very friendly and accommodating, no complaints what so ever, we will stay again soon.
We spent one night there, would have stayed longer but they were sold out, We had an amazing time from check in to check out, All staff were very friendly and accommodating, no complaints what so ever, we will stay again soon.
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Mediocre 3.0
Sep 5 2013
my initial impression was that things were nice. Staff was great, room was o.k., location of room to waterpark was great. I didn't know we were being lied to. arrived on Mon 9/2 for my daughters 10th birthday to enjoy the waterpark only. The ONLY reason I booked this hotel. When we checked in, EVERY staff I talked to said we could enjoy the waterpark on Tues also. Well, Tues we find it was closed. Nobody care as stated above, no one cared on Tues that ALL of the employees, even the waterpark employee checking us in there, said we could go to the park Tues. That was our plan, since this was a birthday gift/trip. No one apologized, or said a word. The check out clerk didn't even acknowledge I was speaking when I said we had been lied to & that I WOULD NOT have come had I known it was going to be closed. I WILL NOT EVER STAY THERE AGAIN & I WILL TELL EVERYONE I MEET. (We do know alot of people who go to Phoenix for weekend/ 2 day trips- we're in cen...my initial impression was that things were nice. Staff was great, room was o.k., location of room to waterpark was great. I didn't know we were being lied to. arrived on Mon 9/2 for my daughters 10th birthday to enjoy the waterpark only. The ONLY reason I booked this hotel. When we checked in, EVERY staff I talked to said we could enjoy the waterpark on Tues also. Well, Tues we find it was closed. Nobody care as stated above, no one cared on Tues that ALL of the employees, even the waterpark employee checking us in there, said we could go to the park Tues. That was our plan, since this was a birthday gift/trip. No one apologized, or said a word. The check out clerk didn't even acknowledge I was speaking when I said we had been lied to & that I WOULD NOT have come had I known it was going to be closed. I WILL NOT EVER STAY THERE AGAIN & I WILL TELL EVERYONE I MEET. (We do know alot of people who go to Phoenix for weekend/ 2 day trips- we're in cen... |
Good 8.0
Sep 4 2013
The water park The key worked 1 out of 5 times. The remote didn't work and it took them a while to replace it. They gave me a huge hassle about late check-out. The water park The key worked 1 out of 5 times. The remote didn't work and it took them a while to replace it. They gave me a huge hassle about late check-out. |
"A southwestern playground for the whole family with a waterpark, seven restaurants, a golf course and a spa With a guests-only water park (complete with lazy river, wave pool and slides) and six restaurants serving everything from BBQ to Mexican, the Arizona Grand Resort is designed for family fun at every turn. Tasteful Southwestern hacienda style is on display throughout 740 spacious and comfortable desert-hued suites. All have large flatscreen TVs, private patios or balconies and separate bedroom and living rooms. Add a sophisticated..."
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