Phoenix Car Rentals

No car for our reservations

Pros: The people at the desk told us where we could go to get a car at avis

Cons: They didn’t honor our reservations

If you have a schedule or valuables... AVOID.

Pros: Everything except the pickup was fine.

Cons: Pickup was a disorganized, frustrating mess. The line at the rental terminal was almost an hour long, and reached well into the main hall. The EZ and Advantage lines were separated by a theatre-style rope and pole setup at the opening to the shared office, but the lines that extended out into the terminal were unlabeled and left to mingle. At least one party chose the wrong line and had to go back to the beginning of the “correct” line when they reached the section where the signs were located. Additionally, there was a sign in the EZ line forbidding luggage in the line, but the Advantage patrons had no such restriction. EZ customers were expected to leave their belongings unguarded, on the floor near a wall at the opening of the large hall terminal. This policy was not enforced by employees, so some folks who hadn’t noticed the sign, or chose not to abandon their stuff were confronted by other customers, sometimes aggressively. As the line moved, customers’ positions moved into the alcove of the office, and their luggage was out of their sight for an uncomfortable length of time (if they had chosen to comply with the “no-luggage” rule.) The EZ desk was woefully understaffed, and the line moved almost as fast as the moon moves across the sky. I was in line for almost a full hour, and I missed a meeting.

Need bigger, better signage

Pros: Price

Cons: Hard to find lot. Only 1 person to get keys from. Hard to find the return lot.

Cheap, no frills; your expectations should match

Pros: Reasonable price

Cons: Car has damage, scratches and loose parts. Rear window was so dirty it was difficult to see out of. Took a long time to get the car, line moved slowly. No one seemed to really care about what they were doing.

Looooong Wait

Cons: The line at pickup was over 90 minutes long. Total waste of time. All the agencies were quick/efficient.