Phoenix Car Rentals

Pros: Drop off was easy, price was decent

Cons: Pickup was a pain. Agent seemed bored to be there, kept getting on his phone. The process of initialing the rental agreement was beyond tedious. Car had tape on the window in several places. Exterior wasn't clean.

Pros: The drop off was very easy and quick. The location in the main terminal was fine.

Cons: The car was vey old and drove hard. The staff at the check-in counter were slow.

Cons: Took over an hour iǹ line to pickup car.

Pros: easy to return

Cons: rented a fullsize car. I waited in line for almost an hour before reaching the counter, and when i did get to the counter I was done in 5 mins. When i got to the counter, the representative asked if i wanted to upgrade to a mini van, which i declined. Then he proceeded to tell me that there would be a wait for a fullsize car. I asked how long and he had no idea. He made a phone call and was able to get me a small SUV. The staff needs to work a little faster. FOX was the only company that had a super long line, and they had 3 people working the counter.

Pros: There is nothing good to say. All boxes should be checked "poor" in all categories. This company should be closed for safety and fraud. The car panel lit up with alerts about the brakes 40 miles out of town. Fox said it would only replace if took a 1/2 day to tow back at my expense 50 miles.

Cons: I waited 30 minutes to be helped, each person ahead had disputes with the company. I heard stories about the cars they rent; I should have left. The fellow waited on me was barely civil while he was texting the entire transaction. The car was a wreck and dirty; the brakes failed, Fox would not fix

Pros: The price is cheaper than the other rental companies.

Cons: I rented a van for a week. The van when I picked up needed an oil change as it came up in the cluster as soon as I put the keys in. The fuel economy was horrible for the whole week. I opted out of their fuel up option and decided to fuel it myself. I was charged over $200 more than I should have.