Pros: I got a car with tire issues. The tire pressure was low on my way back. Had to add air. After drop off I was told the tire was flat and may be responsible. I informed the manager that I added air on my way back and he almost claimed I drove 100miles back on a flat tire? How could that be physically possible without the rim been damaged or the person who first inspected the car, 5 minutes before I was told the tire was flat, noticed the flat tire. The lady okayed the car and only came back later to mention the issue. I don't understand how a car could be rented out without its health being adequately evaluated.
Feb 25 2016
Pros: Car had problems
Cons: Car had many issues, rattling noise, something lose in steering, pulled too much on freeway, needed alignment, broken key, which wouldn't open doors or trunk. Over all a horrible experience and totally the WORSE CUSTOMER SERVICE, no one answers calls! I will never rent from Fox!
May 10 2016
Cheap car... tired car
Pros: Great airport staff. Taxes were more than cost of rental!
Cons: Dirty car. Found a cigarette butt in the car that had been there so long it had fallen apart. Car had wear holes in upholstery under accelerator pedal. Just not a nice car.
Sep 22 2016
Your personnel very rpfessional
Pros: Value, quickness checking it and out, price , great staff
Cons: To little of signs to see your company but that was a very minor thing.
Oct 17 2016
Cons: Extreme pressure by counter staff to purchase additional insurance, was told they would charge me a 100$ a day rent for any repair that had to be make. Was told my insurance wasnt gonna be good in the state, several lies and threats.. very unprofessional , my guess is they pay their people nearly nothing so they must make up lies at every turn in order to get additional commissions by forcing unneeded ins on customers.. paid 147$ a day for a compact since none of the reputable companies had anything avaialble..
Jan 19 2017
Cons: Security Deposit was never disclosed before signing. The car rental return for Fox was hard to read - too small
Mar 2 2017
Pros: We received a brand new car, very nice.
Mar 23 2017
Pros: It was the first time I've rented a hybrid and I was pleasantly surprised at the pickup and the economy of the car.
May 4 2017
Cons: long lines
Oct 16 2015
Cons: Significant additional fees (around $80) that weren't included in the original Kayak quote.
tire pressure low, had to stop and spend 1.50 to fill them up
Pros: gas mileage
convient to house
Cons: took picture of large scratches, did not do walk around of care
tire pressure not checked
Feb 22 2017
Cons: You assigned pickup 35 min away from airport.
Feb 27 2017
Reserved at a location different than the airport
Pros: Ease of reserving on line
Cons: The rental was at a location in the center of the city in Phoenix. This was not made clear on the reservation and when I arrived at the airport the cost was double was quoted through kayak.
Feb 27 2017
Cons: Horrible customer service from a representative who was not at all sympathetic about a booking error . Lots of hidden fees including $16 charge for satellite radio. Was misled about the local gas prices so I would by the fuel option. I would not book a rental through Hertz again
Mar 1 2017
Horrible Customer Service
Cons: I called when I got to town to find out the location or if they pick you up and they said they couldn't find any reservation for me, what's worse is they said they had no cars available, I was like, yes you do because I have a reservation. We had to trek back to the airport 30 minutes away, wait in line for another rental place to get a car for the weekend and ending up spending more money than we budgeted.
Mar 21 2017
Pros: Hertz Car Rental staff was friendly and helpful. The car was outstanding (Infiniti Q50) and check in/out was easy and efficient.
May 12 2017
Cons: Search for airport rentals. I selected one from the list and rented it. When I went to pick it up at the airport, the pick-up spot was 15 miles away.
Jul 8 2017
Ugh. Be warned about reservations
Cons: I had an issue with the pickup location. Although my search was for the airport, my deal was booked at a neighborhood location. I then had to have the reservation transferred by hertz, but was charged nearly double the amount (as if I was making a rental same day) and my deal through here was refunded! Ugh!
Sep 18 2017
Cons: I arrived at the Phoenix airport and took the car rental shuttle thinking the rental was in the vicinity of the rental structure and there was away to get there. Hertz informed me it was miles away. I had to take a taxi to the rental place which cost 65.00. Hertz was nice and gave me some perks which helped with the added expense and inconvenience . I couldn't understand why they wouldn't just switch the reservation to the airport location. David Garrett
Oct 4 2017
Pros: check in and drop off process was quick and easy
Cons: Asked to add a second driver but they NEVER said there would be an additional charge for that. The car we got had dirty windows, tape residue on the doors (apparently they had been taped shut during transit) and the hub caps (two of them) were broken and overall the car in poor shape.
Pros: pick up and drop off of the vehicle was easy.
Cons: no additional accessories for example a car seat for a toddler. I had to go out an buy one for $80.
Sep 23 2016
Not bad, can improve
Pros: The car wasn't ready, we got an upgrade that was good, but they were having a lot of difficulties with other clients, arguments, voice raise that makes me feel uncomfortable. Not with me, but still gave a bad impression of the company and employees.
Cons: Like the free upgrade.
Oct 9 2016
Great alternative to expensive airport rentals
Pros: We took a short Uber ride from the airport and still saved a ton from the rental prices there. We had about a 30-40 minute wait and were charged $2 more than what my kayak total said but id definitely rent from them again. They were very friendly, offered us a huge upgrade from an economy car to a truck and the vehicle was in great shape.
Oct 10 2016
Good experience, but extra fees
Pros: Courteous, prompt service. Good vehicle. Easy transaction
Cons: Extra insurance charges without asking. Ended up paying an extra $100.
Oct 12 2016
Pros: The price was good
Cons: The wait, unstaffed, long li
Oct 13 2016
Enterprise rental lots may be different franchises
Pros: Rented at the Enterprise on South 7th in Phoenix. Great Price and service. I would use them again. But this location is not at the airport.
Cons: The Enterprise business site at the Phoenix airport is not the same as the franchise on South 7th. its rentals are much more expensive. Moreover, it provides no assistance unless you rent one of its cars. Indeed, other franchises cannot pick you up at the airport. A shuttle driver told us where to find a cab, a cab that took us to the wrong Enterprise car lot. Although the cabby got it wrong, the staff and facility on South 7th earned a 10 out of 10 on my scale.
Oct 26 2016
Pros: Very nice people and easy and helpful
Cons: Online says to go to the shuttle at the airport whites not true. You need to take a taxi to this location.
Oct 27 2016
Pros: On Kayak we reserved a car through Enterprise and upon our arrival at Skye Harbor airport we took the shuttle to the car rental pick-up location. We got through the initial questions and the amount was $300 more than was quoted online. The associate called a manager over and it was determined I had reserved the car through a remote location, not the airport location. The manager very nicely honored the price.
Nov 7 2016
Cons: Had to wait an hour to pick up the car because they ran out of vehicles.
Cons: I arrived at the Payless car rental counter & was told that my rental that I reserved for $121 would actually be $258. I said no I do not want to rent a car at this price, the customer service rep said my car would be voided & would not be charged. It was not voided I was charged & when I called for help I was told to call Kayak & Payless could not help me. Still waiting for a resolution.
Nov 3 2016
Cons: Car sounded like it had a wheel bearing issue at highway speeds. Didn't want to take the time to return for exchange
Nov 16 2016
Pros: Definitely looked like the dinkiest stall in the airport. However my service was pretty fast, the car was clean and nice, and I had no issues. Oh, and I saved a ton of money vs. the big guys. No complaints here.
Dec 2 2016
Pros: otherwise the car was good Good gas mileage.
Cons: WE had a 2 door Hyundai and they didn't tell us there was an outside handle for a third door for the back seat.
Jan 12 2017
They canceled our reservation
Pros: I flew in with my wife after taking an hour to get our luggage and waiting in line we arrived to Payless after midnight only to determine that they canceled our appointment. Read the fine print not all rent-a-car places are equal. We found another company with availability to price match us. Print a copy and keep it with you.
Mar 10 2017
Long wait to pick-up the car, but easy after that
Pros: Good price. Fine car, clean and ready to go. Easy drop off.
Cons: Long wait to get the car - long line at the counter, and when we got there, we were told they had cars but were waiting for them to be cleaned and readied. Whole process took most of an hour, when it should have been much quicker.
Sep 22 2017
Pickup/Dropoff was weak
Pros: Car was fine, price was an absolute steal.
Cons: Pickup took forever. 15 people in line, many without reservations (HELLO TAKE CARE OF THE RESERVATION PEOPLE SEPARATELY!!?!). The reservation-less people actually caused panic by blabbing that they were out of cars.
Dropoff was unorganized. Nobody there, signs were not visible, nor were the signs anywhere near the dropoff desk where the 2 guys were supposed to be working.
Jul 9 2016
Pros: Great customer service upstairs
Aug 17 2016
Not enough help
Pros: Car was adequate for an economy class.
Cons: Desk took forever to get a car. Ppl kept coming up around the barricades and the staff kept taking them. The refill of the car was way too overpriced. Average rental car place has gas refill at 4.75-5.50 and this place was 9.75 and taxed on top of that.
Pros: Why rent a normal, boring, dinky little thing when for just a bit more you can drive a Dodge Challenger? I couldn't think of even a bad reason so we took the Challenger and we greatly enjoyed it. A great decision.
Cons: Our weekend wedding was so busy we had little time to actually drive the Challenger as much as I wanted to. Major bummer!
Mar 29 2016
Pros: Agent tried to get us a better deal. Saved some money.
Apr 7 2016
Great price and good service
Pros: The price was surprisingly low for drop off at another airport.
Apr 20 2016
A very comfortable ride, and good service at both
Pros: Nice, roomy, clean car.
May 24 2016
Pros: I liked the car and quick transactions. The employees were succinct and offered helpful options that ultimately made our experience positive. I'll be coming back.
Cons: I purchased third party insurance and was told at the desk that it may not be enough in case of an accident, which was annoying but realized it was a selling tactic as opposed to a hidden fee. Also, we were advised to upgrade to a mid-size sedan over our compact car, which proved beneficial. However, we were unable to keep the $7/day promotion for all compact and sedan cars the day I made the reservation.
Mar 10 2017
Pros: Easy pick up and easier drop off. Very quick and staff was polite.
Jun 7 2017
Pros: Real good car and very easy pick up and droop off.
Jun 16 2017
Pros: Easy checkin when returning the car.
Cons: What was described on the web site is not what i was given upon check in. To get what i thought i had reserved cost me a $50 upgrade. Honesty???
The car had no get up snd go whstsoever. Car was ok but performance was terrible.
Oct 17 2015
Pros: Quick and easy!
Oct 22 2015
Cons: Headlight went out on the first car but the drop-off and pick up of a new car was easy and hassle free.
Cons: Check-in line and wait was too long (45+). The car was filthy when I picked it up, which made it hard to inspect for damage. The "change oil and inspection" message kept alarming all week and was annoying.
May 16 2016
Pros: The pick-up and returning processes were ok.
Cons: I ordered car like Nissan Versa sedan (or similar), but E-Z Advantage offered only 3-doors car and asked additional money for 5-doors sedan.
I'd like to see at the webpage final price with all taxes, incl. insurance etc. Now the final price raised almost 2 times.
Dec 8 2016
Rental company charges are much higher than the ag
Cons: Very poor service to start with. They offered me an upgrade for a price and then the charges are much higher on my credit card. Also their system says I was late in returning their car by 2 hours which is not true and I was charged an extra day for that as well. I am still in the process of resolving this issue with the customer care.
I used this company since they offered cheaper pricing thru kayak. I will not rent a car from this company again.
Feb 28 2017
Pros: Upgraded from van to Yukon. Large with lots of space for the price.
Cons: Picking up at the airport is much more costly than if you can get farther away.
Mar 2 2017
Pros: Airport rep took extra time to explain routes to where we were going, also pointed out advantages to upgrade size - which we were very glad we did
Cons: no snow scraper in car - caught in a snow storm
Mar 23 2017
Good value for the money
Pros: Very good value for the money. All of the employees I dealt with were friendly and helpful.
Cons: I had to wait a long time to pick up the car since it seems like each rental pickup requires an unusual amount of processing - though this tends to be true of every rental car company.
Jun 7 2017
Pros: The gentleman that checked us in was very nice, check out was smooth and quick
Cons: The line was extremely long, 2 member behind the counter for at least 20 people waiting. There was another employee there not helping customers check in. I'm not exactly sure what she was doing. Once a 3rd member came to the counter things moved much faster.
Dec 18 2015
Pros: Overall a great experience for the money, only downside was that initially EZ was difficult to find at thr rental car center: it does not have a separate counter, and there are no signs posted outside indicating it's with Advantage. Other than that, thumbs up!
Pros: Great car. Clean. The lady who checked us in was wonderful. Very patient and informative. A real asset to Advantage.
Cons: Was not satisfied the the insurance sold on Kayak. Complicates things. I would do it in the future.
Nov 11 2016
Phoenix Sky Harbor Met Expectations
Pros: Check in easy and efficient. Car was ready. Have not always had this experience at Sky Harbor.
Cons: Car had near 30,000 miles.
Apr 18 2017
Check out the car before you buy the extra insurance.
Pros: The car was a Prius and ran well. They gave me my license back quickly when I returned the car. Drop off was easy and quick.
Cons: 1) The line was not very long, but it was so slow (and only 2 people working) that it took nearly an hour to pick up the car. (2) Another couple was trying to drop off their car and complained that they were being charged for a small ding on the windshield which may have been there when they rented. (3) They threatened to charge "thousands of dollars" if anything happened and I didn't buy extra insurance to cover loss of car value if the car was hit. I bought it. (4) The car was filthy dirty. Just driving a few hours made my hand grey where it touched the steering wheel. (5) The car had been in multiple accidents and would not have lost any value had something happened. (5) The windshield had dings that could not be seen until driving into the brilliant Phoenix sunshine. (6) They did not give my my license back and I didn't notice until the next day. They did give me my credit card and rental agreement. By the time I paid for the extra insurance ($304 for 4 days), it would have been cheaper to rent from a better company.
Apr 28 2017
Cons: Picking up the rental took a really long time.
Nov 9 2015
Pros: Great price. Great gas mileage
Cons: Back seat was dirty
Nov 11 2015
Pros: Fast and efficient return. Nice, new clean car
and a great deal.
Nov 27 2015
Excellent customer service rep
Pros: I forgot my laptop at the Advantage parking lot. The service rep found it and stored it in their booth. When I came back 3 hours later, I got my laptop! Thanks again!
Dec 1 2015
Professional and cordial
Pros: The woman that helped me was really helpful and friendly. The price was so reasonable, the Accent model was small and not much power but it was fine for what I needed it for. If you have alot of travelling to do and more than one or two of you, might want to upgrade to a larger model.
Dec 8 2015
Pros: I waited in line to pick up the car for 45 minutes. Their computers are incredibly slow and inefficient. I will probably opt to pay more and rent from another car company rather than wait in such a long line again.
Dec 19 2015
Pros: Person behind the counter very courteous and personable. Easy access and car was what we wanted. Easy pick up and drop off.
Pros: The car was new and clean. The rental pickup and drop-off process was easy. The rate was comparatively affordable for the market.
Sep 22 2016
Pros: Conter sales lied to get upgrade charges
Oct 1 2016
Cons: Prepaid for gas. Charged me based on an average car and then gave me a Prius. Ended up paying for more than a full Prius tank.
Ad for car stated it would have cruise control and it did not.
Nov 3 2016
Pros: The car was just fine. It had some bumper stickers on the back of the car that had been halfheartedly peeled off, but other than that it was satisfactory.
Cons: I did not have a very good experience when picking up my car at the Phoenix airport. The associate assisting me tried to get me to sign off on a charge that was *significantly* more than what Kayak had estimated without any explanation. When I questioned why there was a difference, I was given an unsatisfactory answer.
Additionally, the associate tried to convince me that I was required to purchase extra insurance, and our exchange was full of annoying upsales that made the car rental experience unpleasant.
I will probably avoid renting from Dollar in the future because of my disappointing experience with customer service and my distrust for their pricing structure.
Apr 28 2017
Wish I could of had car upon arrival
Pros: My rental with dollar did not follow me from San Antonio Texas to Phoenix! When I made it through the 45 minute line with 2 suitcases and wearing a back brace and walking shoe I was told my reservations was not completed when I dropped my car off at San Antonio location! I was stuck in airport 5 hours until I could secure ride to sun city, then had to come in next day to get a car! That was a nightmare! The car and staff were great, other than the Phoenix counter staff upon my arrival, all was pleasant and I believe I will be a return customer.
Jul 21 2016
Pros: The car was clean and worked well, but I did have issues with the USB port and was offered little help or apology. It would have been nice to have been able to listen to the music on my phone.
Aug 1 2016
Pros: I like evething. Is so clean, beautiful, i like it to much. Well Done.
Aug 23 2016
Pros: I love Dollar. They have consistently great customer service. They're cars are always new and clean. And to top it all off they have some of the best pricing out there!
Aug 27 2016
Extra Charges in AZ without Explanation
Pros: The return in Palm Springs was seamless and the staff was very helpful.
Cons: I was charged for an extra driver by the clerk in AZ who did not review the additional charge with me. It was only after I was in the car that I noticed she has given me 2 receipts, one for the amount I had agreed to online and another receipt for a higher amount that had been placed under the original. This seems to be unfair, sloppy business practice. I'm from CA where charging for an additional driver is illegal and did not realize there would be the extra charge, especially since the other driver is my spouse. The young man in AZ couldn't even tell me if AZ allowed charging for extra driver who are spouses. Had I been advised of a charge I never would have added an extra driver. Very unhappy about this.
The people at budget were overwhelmed with pickups
Pros: The car they finally assigned was a ford fusion hybrid that was wonderful.
Cons: Twice we were assigned the same car as another couple leading to arguments on the lot.
Jan 28 2017
Same old Budget
Pros: Quick service, price OK
Cons: After turning down upgrade options I ended up with older model Elantra with many miles on it. I guess you get what you pay for.
Oct 11 2015
Headlights not working
Pros: Nice that pickup was at the airport
Cons: I rented a car to drive to drive a few hours for a wedding. It was late when the wedding ended but I needed to drive back. What a time to learn the headlights didn't work. Only the brights worked. It was a pretty scary drive home bc the road I was driving on didn't have street lights so I had to balance driving in the dark vs blinding others on the road. When I returned the car I mentioned this and they said "we meant to take this car out of commission due to mileage" but had not yet done so and took five dollars off my bill. To me, an apology alone would have been better than five dollars off in exchange for the dangerous situation I was put in. From this experience, I learned to check the lights before leaving any rental place and not to rent from budget.
Oct 13 2015
Cons: Budget rep kept trying to sell products we did not want or ask for and even slipped in 300 extra in insurance before getting him back on track. Did not appreciate the pushy attitude
Oct 26 2015
Reminded me of the DMV
Pros: Clean car, good gas mileage.
Cons: Picking up my rental took over an hour. A deli style customer number system was used which on its own is fine, but when you get number 60 and they're on 31... well, it's like a nightmarish DMV story. I don't think I'll be doing Budget in Phoenix again.
Oct 27 2015
Cons: I have to wait for more than an hour to get my car
Nov 17 2015
Drop off easy; pick up not a good experience
Pros: Car rides as clean and drop off easy
Cons: Reserved rate not honored. Poor pick up service. Not a full tank.
Nov 24 2015
Pros: Fast sevice
Cons: Someone had smoked in the car.
Jan 5 2016
Pros: Agent was courteous and helped upgrade us.
Cons: Multiple issues with the computer that resulted in us waiting 15-20 minutes to get paperwork finalized.
Jan 19 2016
Taken advantage of by Budget Employee
Pros: The facility was clean and nice
Cons: I had made a reservation for $53 for the car I needed and the budget employee put upgrades on my reservation for $192 that I was unaware of .
Pros: Rented in Palm Springs and dropped off in Phoenix. No problems. Quick in and out with prompt bus service to the airport.
Feb 21 2016
Great price and service
Pros: I arrived without a reservation and went to the Avis counter. The price for a one day rental wo a reservation was going to cost $150+. I went on Kayak and found the same vehicle for around $50, made the reservation and waited about 15 mins for the system to update with AVIS.
Apr 3 2016
Raked over the coals for returning in a different
Pros: The mini van was perfect for our family, clean and ready to go.
Cons: When we arrived we had to wait over an hour until they could give us a car as they said they didn't have one ready. Rep claimed the people who had the car didn't return it on time. Wow is this the only car you have and there were several people ahead of us and behind us who pre-booked rental but they didnt' have enough cars. I did see 2 people go to the rental spot beside avis and were able to get a car right away so they left avis. Also very expensive to rent a car and return in a different location, I get this to a degree but really, this seems like something that would be commonly done on vacation. While avis was the cheapest on the Kayak there is of course always so many add-ons and extra fees/taxes that it really comes out so much more than you get quoted up front. Common for all car rental companies.
Apr 29 2016
Affordable and efficient
Pros: Pickup and drop off was a breeze and the rate was very good.
May 5 2016
Pros: Excellent service from shuttle bus driver.
Cons: Extremely far away from airport terminal
Sep 6 2016
Everything was fine
Pros: Easy rental
Cons: It was a Ford
Dec 2 2016
Just clean the windshield please!
Pros: Nice Ford Expedition with all the bells and whistles.
Cons: Vehicle did not feel clean. Windshield was filthy.
Apr 30 2017
Wait time terrible
Cons: Waked 2 hours and 11 minutes to get car. 1 hour and 40 minutes in line plus half hour on paperwork. Rental was over 30 days required multiple LEASE agreements that agent did not know how to do
Pros: Car was clean and the upgrade was appropriate for my needs.
Nov 26 2015
Cons: Kayak site listed a Ford Focus or similar when I booked a compact. I booked based on that info. When I arrived at location I was offered much smaller cars in that compact group... too small to fit 4 adults as intended. They stated they do not even rent Ford Focus. I was forced to spend over 100 more for the correct size car. Thrifty site does not list ford focus, but was shown this way on Kayak. Same issue with Kayak listings for Dollar rental car
Nov 13 2016
Terrible service. Never again
Cons: the rental did not happen because thrifty does not have chip readers and my bank refused to accept there system
Never with thrifty or kayak
Nov 27 2016
Not a full size
Pros: I received a car that works with GPS although the GPS wasn't that great
Cons: They were inflexible with changes: I signed up for a full sized car because I had 5 adults. What I received was a car classified by the maker as a midsized car. We tried it out but knew it was going to be uncomfortable to drive for three hours straight. We came back to the dealership and they were going to let us upgrade to a van only the van was going to cost an additional $500 for the remaining 5 days. They are just trying to get you in a tight spot and then take advantage of you.
Feb 22 2017
Pros: The gentleman that helped us with getting the car was very friendly and helpful. We got in and out quickly
Cons: The car drove nicely but was really uncomfortable (seats).
Mar 10 2017
Pros: I liked that Thrifty's wait time (short line of people! M
Cons: Three things! The first thing, is that we booked a special rate thru Kayak and the vehicle pictured for this rate was a Nissan Rouge! The rate that was quoted by Kayak was somewhere in the neighborhood of $250! Thrifty said that there was no way that they could give me a small SUV at that rate!! They said that that I would need to take up my issue with Kayak! They charged us over 350 dollars for a small Volkswagen SUV!! That to me is false advertising by Kayak!!
Mar 18 2017
Pros: Car was clean and worked well.
Mar 25 2017
will use Thrifty again! phoenix airport
Pros: we rented through Costco, easy to reserve, got into Phoenix at midnight. got through the airport, the shuttle to the car rental facility. car reserved for us was fine, using costco membership we were able to get an upgrade car model. sky terminal carousel we really pain-free - all the car rental shops in one location - returning car back was no problem either, just drive into the facility, talk a few minutes with the check in representative, give her the keys and we were off to the shuttle to the airport.
Cons: color of the car - grey - boring!! just kidding...
Mar 27 2017
Bait and Switch
Cons: Bait and Switch - gave some fictitious photo about a "specialty" vehicle and gave a highly inflated regular price which you are paying so much less with this deal. When you book it and show up, they give you a compact - Thirty staff useless. Biggest rip off
Windshield filthy - first and last time with Thrifty
Mar 28 2017
bait and switch
Cons: They tried to give us a much smaller car then we thought we rented. Then tried to upgrade us fro another $200 for the car we wanted. Did not rent from them. Went to another rental car agency and rented a full size car for less then Thrifty's original price.