Pros: I got a car with tire issues. The tire pressure was low on my way back. Had to add air. After drop off I was told the tire was flat and may be responsible. I informed the manager that I added air on my way back and he almost claimed I drove 100miles back on a flat tire? How could that be physically possible without the rim been damaged or the person who first inspected the car, 5 minutes before I was told the tire was flat, noticed the flat tire. The lady okayed the car and only came back later to mention the issue. I don't understand how a car could be rented out without its health being adequately evaluated.
Feb 25 2016
Pros: Car had problems
Cons: Car had many issues, rattling noise, something lose in steering, pulled too much on freeway, needed alignment, broken key, which wouldn't open doors or trunk. Over all a horrible experience and totally the WORSE CUSTOMER SERVICE, no one answers calls! I will never rent from Fox!
May 10 2016
Cheap car... tired car
Pros: Great airport staff. Taxes were more than cost of rental!
Cons: Dirty car. Found a cigarette butt in the car that had been there so long it had fallen apart. Car had wear holes in upholstery under accelerator pedal. Just not a nice car.
Sep 22 2016
Your personnel very rpfessional
Pros: Value, quickness checking it and out, price , great staff
Cons: To little of signs to see your company but that was a very minor thing.
Oct 16 2015
Cons: Significant additional fees (around $80) that weren't included in the original Kayak quote.
Oct 20 2015
Cons: The rental car return is not at the airport and the signs for it are somewhat vague. This is not just Fox though, all of the rental companies are at this location.
Oct 29 2015
Pros: Ease of pickup/dropoff. Price and comfort.
Cons: The windows were tinted so dark they were dangerous. Had to open them at night to be able to see outside.
Nov 13 2015
Cons: Didn't really get a receipt with final price. Check in on return just said you'll get your deposit back. I've rented lots of cars and it's never been handled like this. I guess I wait for credit card bill to know the amount.
Also, on checking in guy said car insurance doesn't cover time car is in shop should you have accident...basically trying to up selling coverage. I called my car insurance and it is covered. They should no states or car insurance that don't cover it if they want to state this verse trying to scare people into $17 dollars extra a day.
Nov 29 2015
Okay for the money bad logictics
Pros: Car was in good working order and clean
Cons: The pick up process is very poor. We had to wait ten minutes to get out keys.
Dec 2 2015
Cons: They refuse the service because I don't have a credit card, even if I'm the returned customer, they send me with a different company and end up paying the triple for the same days, I'm not satisfied.
Cons: Check-in line and wait was too long (45+). The car was filthy when I picked it up, which made it hard to inspect for damage. The "change oil and inspection" message kept alarming all week and was annoying.
May 16 2016
Pros: The pick-up and returning processes were ok.
Cons: I ordered car like Nissan Versa sedan (or similar), but E-Z Advantage offered only 3-doors car and asked additional money for 5-doors sedan.
I'd like to see at the webpage final price with all taxes, incl. insurance etc. Now the final price raised almost 2 times.
Dec 18 2015
Pros: Overall a great experience for the money, only downside was that initially EZ was difficult to find at thr rental car center: it does not have a separate counter, and there are no signs posted outside indicating it's with Advantage. Other than that, thumbs up!
Dec 18 2015
Pros: Very friendly , helpful & great deal.
Dec 29 2015
Pros: Quick drop off and baggage drop off right there was awesome
Jan 1 2016
Pros: That I survived after being given a vehicle with 42,000 plus miles that had multiple mechanical issues.
Cons: -The car was not washed properly
-Front driver side wheel would shake violently when applying the brakes
-The truck lid had broken plastic pieces hanging from the hinges
-The rear wheels bearing seemed to be worn to the point I was not sure it the car would even make the trip.
Jan 3 2016
Pros: Nice car. Very comfortable.
Cons: We had to wait 2 hours in line to pick it up. You were very under-staffed for the demand.
Jan 6 2016
if you can wait long enough to get the car, its a
Pros: options for cars
good quality car brands
Cons: not clear where to actually find EZ Rent A Car in Phoenix
killer wait time to actually get car, long line to rent, old/slow guy to check the car out
computer system slow
a few more dings and dents in car than I'm used to but no problems
Jan 9 2016
Pros: The car fit me well and was easy to learn and manage. It was a Hyundai Elantra. The service personnel were cheerful and did not try to upsell anything.
Cons: When I went to the garage to actually get the car, the attendant pointed to one, I checked it over, marked the form where you note scuffs and nicks and tried to exit. The gate attendants told me I had the wrong car. Turning around and getting back to square one was difficult. My "real" car was the exact same make and model. Why didn't they just adjust the paperwork?
When I returned the car, the attendant was unclear about what my total charges would be (which would include topping off the gas) and just told me the billing would be e-mailed to me. They can now charge my credit card whatever they like. Not comforting.
Pros: Great car. Clean. The lady who checked us in was wonderful. Very patient and informative. A real asset to Advantage.
Cons: Was not satisfied the the insurance sold on Kayak. Complicates things. I would do it in the future.
Nov 9 2015
Pros: Great price. Great gas mileage
Cons: Back seat was dirty
Nov 11 2015
Pros: Fast and efficient return. Nice, new clean car
and a great deal.
Nov 27 2015
Excellent customer service rep
Pros: I forgot my laptop at the Advantage parking lot. The service rep found it and stored it in their booth. When I came back 3 hours later, I got my laptop! Thanks again!
Dec 1 2015
Professional and cordial
Pros: The woman that helped me was really helpful and friendly. The price was so reasonable, the Accent model was small and not much power but it was fine for what I needed it for. If you have alot of travelling to do and more than one or two of you, might want to upgrade to a larger model.
Dec 8 2015
Pros: I waited in line to pick up the car for 45 minutes. Their computers are incredibly slow and inefficient. I will probably opt to pay more and rent from another car company rather than wait in such a long line again.
Dec 19 2015
Pros: Person behind the counter very courteous and personable. Easy access and car was what we wanted. Easy pick up and drop off.
Dec 19 2015
Cons: Standing in line for 45 minutes with a reservation waiting to pick up car. Not knowing about the $200 hold on my credit card even though my auto insurance will cover damage. The car requested was not available to me. The car was not clean on outside to detect any damage during the initial inspection.
Dec 21 2015
Cons: Gas cap release was not functioning properly, the latch actually broke when I was attempting to open it to top off the gas tank, prior to returning the car.
Dec 21 2015
Pros: Car was reliable and good on gas. Pick up drop off was great. Reasonable price.
Cons: I don't think this car had ever been washed. It reeked of cigarette smoke so bad I could smell it on my clothes after riding in it. We bought a can of odor remover and you could still smell some smoke, not as bad. The windshield looked like it had never been cleaned. I'm all about saving money, but not at the cost of renting a filthy car. Advantage you need to pick it up on cleaning your rental cars..
Pros: Why rent a normal, boring, dinky little thing when for just a bit more you can drive a Dodge Challenger? I couldn't think of even a bad reason so we took the Challenger and we greatly enjoyed it. A great decision.
Cons: Our weekend wedding was so busy we had little time to actually drive the Challenger as much as I wanted to. Major bummer!
Mar 29 2016
Pros: Agent tried to get us a better deal. Saved some money.
Apr 7 2016
Great price and good service
Pros: The price was surprisingly low for drop off at another airport.
Apr 20 2016
A very comfortable ride, and good service at both
Pros: Nice, roomy, clean car.
May 24 2016
Pros: I liked the car and quick transactions. The employees were succinct and offered helpful options that ultimately made our experience positive. I'll be coming back.
Cons: I purchased third party insurance and was told at the desk that it may not be enough in case of an accident, which was annoying but realized it was a selling tactic as opposed to a hidden fee. Also, we were advised to upgrade to a mid-size sedan over our compact car, which proved beneficial. However, we were unable to keep the $7/day promotion for all compact and sedan cars the day I made the reservation.
Oct 17 2015
Pros: Quick and easy!
Oct 22 2015
Cons: Headlight went out on the first car but the drop-off and pick up of a new car was easy and hassle free.
Oct 25 2015
Pros: Nice vehicle
Cons: Waited 45 minutes for the vehicle. Very aggravating.
Nov 10 2015
Amazing last minute deal
Pros: It was ready for pick up within 5 min getting to the location
Pros: pick up and drop off of the vehicle was easy.
Cons: no additional accessories for example a car seat for a toddler. I had to go out an buy one for $80.
Sep 23 2016
Not bad, can improve
Pros: The car wasn't ready, we got an upgrade that was good, but they were having a lot of difficulties with other clients, arguments, voice raise that makes me feel uncomfortable. Not with me, but still gave a bad impression of the company and employees.
Cons: Like the free upgrade.
Nov 8 2015
Enterprise will not pick you up. But they will ove
Cons: I reserved a car with Enterprise for a trip to San Diego from Pheonix. I went with Enterprise because "they pick you up." Well let me tell you.... They do not!!! At least not in Phoenix/Scottsdale. The first place I called (555 W. Bell Rd) where I had made the reservation, was allegedly "too far" to come pick me up (15 minutes down the road) and told me to call Enterprise on 44th St. and Thomas.
After about ten minutes on hold, I spoke to someone, explained my situation and he says to me "I don't know why they would give you this number, I'm farther away from your location then they are."
Now I'm getting aggravated.
So you can't help me? "No," he says. "You need to call Enterprise on 64th and Greenway. They are the closest to you, they should be able to pick you up."
This now my third phone call.
So I call.... Well guess what?! He can't help me either because he's in a resort and they don't even have a pickup service. He then tells me, "call enterprise on 78th and Frank Loyd Wright Blvd. they should be able to pick you up."
I have now waisted a good forty five minutes of my time, I'm furious, and no ride or rental car.
PHONE CALL NUMBER FOUR.
To make a long story short...
The enterprise on 78th and FLW Blvd. could not pick me up either!!! Finally, I gave up and drove my car there. I had to leave it in their parking lot all weekend. The only reason I booked with Enterprise was to be picked up and leave my car home. False advertising and headaches!
And if it couldn't get any worse, they over charged me double the price of the reserved price even though I brought it back a day earlier.
When I called to address the charge, the man told me he had no authority to change it and his manager would call me shortly to discuss the charges.
HE NEVER CALLED ME BACK!
The next day, I went to the office to address this face to face and all I got was the same story. He didn't have the authority to refund the over charge, and his manager would have to do it, but he wasn't there. He assured me his manager would call me the next day. HE DID NOT. IM STILL WAITING.
Normally I don't take the time to write reviews or fill out surveys but I want to share with everyone this terrible experience.
SAVE YOUR MONEY AND TIME, DONT TRUST ENTERPRISE!
Use Dollar or Avis or anything else besides these clowns!!
WORST EXPERIENCE WITH A RENTAL CAR SERVICE EVER!
Oct 27 2015
Pros: They were nice n upgraded me to a better car and helped me Web I accidentally bought a 3rd party insurance that's not even valid with them .
Cons: The 250 deposit is alot but it's understandable
Jan 26 2016
Pros: The car was falling a part. It was like rent a wreck!
Jan 31 2016
Enterprise was great
Pros: Service was exceptional. When I booked through Kayak I did not realize that the location for my reservation was on Bell St. not at the Phoenix airport. The Enterprise desk person worked with me and got me setup for a rental from the airport for very close to the Kayak reservation.
Cons: When making the reservation on kayak it was not obvious that the reservation I made was not for an airport location.
Sep 18 2016
nice location, fast drop off, no headaches
Pros: easy and quick drop off.
offered me a ride to get home, but i had already arranged that.
will always be returning to enterprise.
Sep 26 2016
Pros: Everyone very friendly and easy to check in and out.
Aug 13 2016
Pros: Great customer service
Sep 7 2016
Pros: The staff on both ends were great. The 10% percent discount for making three putts on their putting machine was a bonus. I wish I would have said "five in a row for 50% off?"
I have never had a bad experience with Enterprise!
Cons: I rented a car to drive to drive a few hours for a wedding. It was late when the wedding ended but I needed to drive back. What a time to learn the headlights didn't work. Only the brights worked. It was a pretty scary drive home bc the road I was driving on didn't have street lights so I had to balance driving in the dark vs blinding others on the road. When I returned the car I mentioned this and they said "we meant to take this car out of commission due to mileage" but had not yet done so and took five dollars off my bill. To me, an apology alone would have been better than five dollars off in exchange for the dangerous situation I was put in. From this experience, I learned to check the lights before leaving any rental place and not to rent from budget.
Oct 13 2015
Cons: Budget rep kept trying to sell products we did not want or ask for and even slipped in 300 extra in insurance before getting him back on track. Did not appreciate the pushy attitude
Oct 26 2015
Reminded me of the DMV
Pros: Clean car, good gas mileage.
Cons: Picking up my rental took over an hour. A deli style customer number system was used which on its own is fine, but when you get number 60 and they're on 31... well, it's like a nightmarish DMV story. I don't think I'll be doing Budget in Phoenix again.
Oct 27 2015
Cons: I have to wait for more than an hour to get my car
Nov 17 2015
Drop off easy; pick up not a good experience
Pros: Car rides as clean and drop off easy
Cons: Reserved rate not honored. Poor pick up service. Not a full tank.
Nov 24 2015
Pros: Fast sevice
Cons: Someone had smoked in the car.
Jan 5 2016
Pros: Agent was courteous and helped upgrade us.
Cons: Multiple issues with the computer that resulted in us waiting 15-20 minutes to get paperwork finalized.
Jan 19 2016
Taken advantage of by Budget Employee
Pros: The facility was clean and nice
Cons: I had made a reservation for $53 for the car I needed and the budget employee put upgrades on my reservation for $192 that I was unaware of .
Jan 20 2016
Pros: Everything went as smooth as possible. Thanx
Feb 5 2016
Cons: Car was double booked and smelled smoky. So a 30 min. delay at pickup.
Cons: I arrived at the Payless car rental counter & was told that my rental that I reserved for $121 would actually be $258. I said no I do not want to rent a car at this price, the customer service rep said my car would be voided & would not be charged. It was not voided I was charged & when I called for help I was told to call Kayak & Payless could not help me. Still waiting for a resolution.
Jul 9 2016
Pros: Great customer service upstairs
Aug 17 2016
Not enough help
Pros: Car was adequate for an economy class.
Cons: Desk took forever to get a car. Ppl kept coming up around the barricades and the staff kept taking them. The refill of the car was way too overpriced. Average rental car place has gas refill at 4.75-5.50 and this place was 9.75 and taxed on top of that.
Aug 26 2016
Pros: Cruise control and bluetooth
Cons: The front seats
Aug 31 2016
Cons: I have rented with Payless in the past. I had some charges that I wasn't aware of on a previous rental. I called and it wasn't really clear why. This time I made a reservation online for a SUV. It was the best price through Kayakk. I got to the checkout around 11:20. My rental wasn't until 12. The attendant notified me that the rental would not be an SUV because there was nothing ready. Then after he processed my info (and having rented with them and using same card, none my info was found. I was previously told that there was a frequent user program,) he said that I would be charged a whole extra day if I rented now because I was 40 minutes early. I wasn't going to pay that just for 40 minutes. So I told him I'll wait. While I was waiting he came up to me and referred me to another company. I ended up waiting it out and when I processed everything in the end he didn't give me an SUV, he gave me a small compact. I was really frustrated. I mentioned it to the woman at the desk and she said I would have to go back upstairs and talk to the man who processed my transaction. I had meetings to go to and I didn't want to argue. Then when I dropped it off. There was no attendants available. I had to wait there for like 10 minutes until someone showed up and checked me out.
Sep 1 2016
Smooth, clean car, easy
Pros: How easy it was
Sep 4 2016
Pros: Very fast check in and return
Cons: Very fast check in and return
Sep 9 2016
Pros: The agent helped me receive the correct size vehicle.
Cons: The rental said standard size SUVt but it was actually a mid size. So it was not enough room.
Sep 9 2016
Pros: The Jeep Liberty was bordering on dangerous. It only had 30,000 miles, but did not drive straight down the road and sounded like it was not running properly. In addition, the driver's side seat would not adjust as the lever was broken and the windshield washer did not work. Overall a negative experience compared to my other times at Payless.
Cons: It was quick in and out both at pick up and drop off. Your crew at the Phoenix airport car rental are very good.
Pros: The car was new and clean. The rental pickup and drop-off process was easy. The rate was comparatively affordable for the market.
Sep 22 2016
Pros: Conter sales lied to get upgrade charges
Jul 21 2016
Pros: The car was clean and worked well, but I did have issues with the USB port and was offered little help or apology. It would have been nice to have been able to listen to the music on my phone.
Aug 1 2016
Pros: I like evething. Is so clean, beautiful, i like it to much. Well Done.
Aug 23 2016
Pros: I love Dollar. They have consistently great customer service. They're cars are always new and clean. And to top it all off they have some of the best pricing out there!
Aug 27 2016
Extra Charges in AZ without Explanation
Pros: The return in Palm Springs was seamless and the staff was very helpful.
Cons: I was charged for an extra driver by the clerk in AZ who did not review the additional charge with me. It was only after I was in the car that I noticed she has given me 2 receipts, one for the amount I had agreed to online and another receipt for a higher amount that had been placed under the original. This seems to be unfair, sloppy business practice. I'm from CA where charging for an additional driver is illegal and did not realize there would be the extra charge, especially since the other driver is my spouse. The young man in AZ couldn't even tell me if AZ allowed charging for extra driver who are spouses. Had I been advised of a charge I never would have added an extra driver. Very unhappy about this.
Aug 27 2016
Pros: Everything was great!
Cons: Not applicable.
Sep 6 2016
Dollar "Wild Card" rental
Cons: The "wild Card" rental as Dollar staff called it, was effectively paying the highest price for a compact car. When making the reservation, the description was for a 5 passenger car. As I was told, the Chevy Spark they were going to rent to me has 5 seat belts in the car. Cancelled the reservation, went to the Payless counter and received a Nissan Altama for less than what Dollar was going to charge. Lesson learned...I personally will choose another company.
Sep 10 2016
Pros: Our service rep was very helpful. Went the extra mile to get us in the car and how to use the navigator.
Cons: I wasn't happy about the pre purchase of gasoline for the car. Ended up being a very good idea. So in the end even my negative experience became a positive.
Sep 13 2016
Cons: Alamo at the same location has more courteous employees and they offer you lots of bottled water. They also don't require you to have a receipt from a gas station which is quite annoying four dollar to do. The experience has nothing to do with KAYAK only dollar rental car
Pros: The staff was nice. especially Ebony. very helpful
Aug 1 2016
Good service, great deal
Pros: Good, efficient service.
What you see is what you get - no hidden or outrageous charges.
Cons: The car exterior could have been cleaner on delivery.
Fuel should be full, not at 2/8.
Aug 18 2016
A Couple of issues
Pros: I had almost arrived at my destination and the AC stopped working. Since I was in AZ and the temperature was over 100, this was a problem. I called in and arranged for an exchange.
Cons: When I drove back to exchange my rental, no one seemed to know about it. I eventually got the replacement though it smelled as if someone had smoked in it.
When I returned the car, I asked where to go and they sent me upstairs. When I went up there, they wondered why I had been sent there.
Employees were reluctant to note multiple places with cosmetic damage that I pointed out when picking up.
Nov 23 2015
Cons: When booking the rental I asked if the car rental pickup was at the airport and was told yes. It was not and after standing in line for an hour found out I was at the wrong pickup. My pickup was 30 miles away.
Apr 9 2016
Horrible customer service
Cons: Costumer service at time of drop off was horrible, rude, unprofessional, need lots of training on how to treat customers, I wouldn't recommend this specific rental facility to anyone I know.
Apr 20 2016
best despite using an alternative supplier
Pros: We enjoyed 3 months of two vehicles at a remarkable price.
Truth be told. We used the Kayak's negotiated price quote to gain the same price from Enterprise. Kayak succeeded for this customer and we will do so again. It was simpler to keep the E. car rented as a test than to find Hertz dealer.
May 24 2016
Won't use Hertz again.
Pros: They were helpful initially since I rented the car from the airport instead of off airport, where I had made the reservation. I expected an increase in charge and was okay with that....however
Cons: The clerk did not inform me that there would be extra charges for a second driver. You could even say he was misleading since there was no full disclosure. I was surprised the bill was almost $60 more. Usually fees are clearly disclosed. Then the manager only gave me a small partial refund citing that I used the insurance. I had lost my cool, unfortunately and remembered later that I didn't even use their insurance. I remembered why I don't use Hertz and will not use them in the future. Not worth ruining my day today remembering that experience.
Jul 23 2016
Terrible Service and No Information Given
Cons: I didnt like the fact that I was NOT informed I would have to pass a credit check in order to rent a car through Hertz. They were not able to rent me a car so I was stuck for days in a different state until my Step dad was able to rent me a car through Enterprise, who was more than willing to work with us for the funeral I was attending. I will not ever go through this company again and also, I was NOT informed they do NOT accept debit cards. This should be clearly stated before being charged like I was. I was charged for a rental car that I could not rent and they would not give me a refund. I ended up disputing this with my bank and waiting 7 business days to get put back on my card. Not a good experience or customer service to say the least and I will be telling all my friends and family about this and to never rent through this rental car company.
Aug 18 2016
Pros: Antiwone Cobb was really helpful and discounted our rental. We would definitely rent from hertz again, just based off of our positive interaction with Antiwone!
Cons: Antiwone had to lock the doors to the store and go get our rental after we waited well over our pickup time. It seemed very inconvenient for Antiwone considering he was the only employee at the time. I'm not sure if this is a common thing for hertz or not.
May 10 2016
Cons: First of all, my reservations where to pick up at 40th street.Sign showed cleaning cars and such! but according to others no one has
been at this site Hertz sign went up..... Second people answer phones
are not trained properly!!! took over hour to get someone to pick me up to go to correct location.
Will never use Hertz again!
Pros: Rented in Palm Springs and dropped off in Phoenix. No problems. Quick in and out with prompt bus service to the airport.
Feb 21 2016
Great price and service
Pros: I arrived without a reservation and went to the Avis counter. The price for a one day rental wo a reservation was going to cost $150+. I went on Kayak and found the same vehicle for around $50, made the reservation and waited about 15 mins for the system to update with AVIS.
Apr 3 2016
Raked over the coals for returning in a different
Pros: The mini van was perfect for our family, clean and ready to go.
Cons: When we arrived we had to wait over an hour until they could give us a car as they said they didn't have one ready. Rep claimed the people who had the car didn't return it on time. Wow is this the only car you have and there were several people ahead of us and behind us who pre-booked rental but they didnt' have enough cars. I did see 2 people go to the rental spot beside avis and were able to get a car right away so they left avis. Also very expensive to rent a car and return in a different location, I get this to a degree but really, this seems like something that would be commonly done on vacation. While avis was the cheapest on the Kayak there is of course always so many add-ons and extra fees/taxes that it really comes out so much more than you get quoted up front. Common for all car rental companies.
Apr 29 2016
Affordable and efficient
Pros: Pickup and drop off was a breeze and the rate was very good.
May 5 2016
Pros: Excellent service from shuttle bus driver.
Cons: Extremely far away from airport terminal
Sep 6 2016
Everything was fine
Pros: Easy rental
Cons: It was a Ford
Apr 2 2016
Mazda 3 Not for Five
Pros: The pickup and drop off were very easy - I like the ability to pick up at a location other than the airport (which has very high taxes) while still being able to drop off at airport for the convenience.
Cons: When I rented the car online it said the model would accommodate 5 adults and 3 suitcases - it did not...our option was then to upgrade to a larger car for a larger price. We decided to stay with the Mazda 3 as we weren't going to be using the car that much. Overall the experience left me feeling that I had been misguided on the size of the vehicle and I don't appreciate getting the "up sell" while on vacation.
Apr 3 2016
Pros: renting online
Cons: The Malibu that my brother and I RENTED WAS SAID BY AVIS AGENT WAS HIGH END ONE, WAS ANYTHING BUT HIGH END ! SCRATCHES ALL OVER CAR MANUAL SEATS CLOTH SEATS, VERY Chevy
Sep 5 2016
Pros: The car was very nice but not what I wanted.
Cons: I rented a luxury car and was given a luxury SUV. This was a nice car but not what I wanted because of the gas mileage. The guy did not seen very interested in helping. I also asked about renting for an additional day and he essentially told me it was not possible because they are closed Labor Day. I felt like I was being penalized because of their store hours. Next time I will definitely rent from the airport
Location as they have more variety and better hours.
Oct 19 2015
Friendly People at Avis!
Pros: The Avis was easy to find. The people were friendly and helpful. I received the car of my choice and was greatly pleased with the service!
Cons: If I had come back with less than a full tank Id have had to pay nearly ten dollars a gallon. I understand the need to do this but I think it would have been helpful to have a suggested gas station given at the time of pick up as I did not have a clue where to go and found one nearest as I could on the way. It was a bit stressful considering the city we were in has a strange way of making left hand turn lanes.
Pros: did not ask for further insurance- was given a form with 3 choices as if i was required to choose one- then i asked if it was required and they said no. they slipped in a gps charge when i didn't ask for one. charged ma an extra $100!
Cons: potentially misleading and decpetive billing practices. will never rent from them again unless they refund the charges for the gps. no one present to address complain to during drop -off.
Oct 29 2015
Firefly uses Hertz when hey are closed
Pros: Was told that they are not open every day of the week and that Hertz covers for them when they are closed. Wound up with A Hertz rental and had a good experience with Hertz.
Cons: Would have liked to know that Firefly would not be open when we would be arriving, led to some worry of being stuck at the airport untill Hertz explained their agreement with Firefly
Dec 28 2015
Pros: They let me choose the exact car that I wanted within the category.
Cons: I told them that I didn't want the insurance coverage but they put it on anyway- over $100 for my trip but I didn't notice that they did it until the next day so they will not refund me the money. Over Christmas they only had 1 person working both the thrifty and Firefly desk- waited more than 45 minutes each way. I will never rent from them again!
Cons: Kayak site listed a Ford Focus or similar when I booked a compact. I booked based on that info. When I arrived at location I was offered much smaller cars in that compact group... too small to fit 4 adults as intended. They stated they do not even rent Ford Focus. I was forced to spend over 100 more for the correct size car. Thrifty site does not list ford focus, but was shown this way on Kayak. Same issue with Kayak listings for Dollar rental car