Phoenix Car Rentals

Promised a refund and got 20$ back.

Cons: The car had a speed cap on it and I was driving from one state to another. I couldn't speed up with large semi's were merging onto the interstate and could not go with the flow of traffic. I had to drive this way for 3.5 hours before reaching the nearest Avis in Yuma. There they told me to switch cars but then said they didn't have any cars left for rental. When they couldn't reverse the speed cap on my car they somehow found another car available and I was able to take that one the rest of my way. I was promised a refund on my rental and I got 20$ back on an over 200$ rental. Not only was it very unsafe and an inconvenience, but I missed getting to California by my deadline by over an hour. Would never recommend this to anyone.

Cons: Same stuff

Careful for surprise charges at pickup

Cons: Rental location I picked was closed when I arrived so I had to rent from the airport where they charged me a 15.5% tax and tons of extra fees, almost doubling my rental cost. They went on to tell me there was nothing they could do about it and blamed the airport and state of Arizona.

The wait to pick up car was too long.

Cons: Cancelled reservation because the line to pick up the car was more than a 1.5 hour wait.

Careful when you see shuttle from sky harbor

Cons: rented in Phoenix 50+times This was the ONLY time the car was not at the airport rent-a-car location accessed from free shutlle!!!!!!!!!!!!!WHAT?!

Interesting experience

Pros: The price was outstanding, 1/3 of the price it would have cost if we had rented at the airport.

Cons: I didn't realize that I was renting from an off-airport location, I only found out when I went to the counter to pick up the car. They wanted to charge me 3 times the amount I had reserved the car for and said it was due to 48% airport taxes. We hired a Lyft to take us on the 20 minute drive to pick up the car. It was an Avis counter at a self-storage facility. They were way under-staffed and it took a while to get the car. The car was extremely dusty to the point where I could barely see out of the windshield but they told me since it is a desert (Phoenix), cars get dirty quickly. They had me do the check on my own but re-did the paperwork when I took it in. The woman was efficient and polite but since she was by herself, didn't have the time to go out and check the car with me. It was nice to be "upgraded" to a hybrid as the gas mileage was excellent. When I went to return the car, there was no parking and the woman who checked me in, wrote her info on my paperwork so I had to take a picture of it in order to have a copy in the event the company tries to say I damaged the car 6 months later. I returned the car in the exact condition I rented it so hopefully that will not happen. I have heard many horror stories and this place seemed a little sketchy so I wanted to make sure I have proof of the condition the vehicle was in when I rented it.