Phoenix Car Rentals

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Phoenix car rental reviews and directory

Fox
fox
Car rental reviews:
Okay (5.9, 97 reviews)
Car rental locations in Phoenix:
1 location
Fox
Locations in Phoenix
1805 E. Sky Harbor Circle So.
8558494207
  • 5.4
  • 6.3
  • 6.4
  • 5.2
  • 6.1
Recent reviews
4.0 Mediocre
Dec 15 2015
Pros: I got a car with tire issues. The tire pressure was low on my way back. Had to add air. After drop off I was told the tire was flat and may be responsible. I informed the manager that I added air on my way back and he almost claimed I drove 100miles back on a flat tire? How could that be physically possible without the rim been damaged or the person who first inspected the car, 5 minutes before I was told the tire was flat, noticed the flat tire. The lady okayed the car and only came back later to mention the issue. I don't understand how a car could be rented out without its health being adequately evaluated.
2.0 Poor
Feb 25 2016
NIGHTMARE
Pros: Car had problems
Cons: Car had many issues, rattling noise, something lose in steering, pulled too much on freeway, needed alignment, broken key, which wouldn't open doors or trunk. Over all a horrible experience and totally the WORSE CUSTOMER SERVICE, no one answers calls! I will never rent from Fox!
6.0 Okay
May 10 2016
Cheap car... tired car
Pros: Great airport staff. Taxes were more than cost of rental!
Cons: Dirty car. Found a cigarette butt in the car that had been there so long it had fallen apart. Car had wear holes in upholstery under accelerator pedal. Just not a nice car.
4.4 Okay
Oct 16 2015
Cons: Significant additional fees (around $80) that weren't included in the original Kayak quote.
9.6 Excellent
Oct 20 2015
Cons: The rental car return is not at the airport and the signs for it are somewhat vague. This is not just Fox though, all of the rental companies are at this location.
10.0 Excellent
Oct 29 2015
Pros: Ease of pickup/dropoff. Price and comfort.
Cons: The windows were tinted so dark they were dangerous. Had to open them at night to be able to see outside.
5.6 Okay
Nov 13 2015
Cons: Didn't really get a receipt with final price. Check in on return just said you'll get your deposit back. I've rented lots of cars and it's never been handled like this. I guess I wait for credit card bill to know the amount. Also, on checking in guy said car insurance doesn't cover time car is in shop should you have accident...basically trying to up selling coverage. I called my car insurance and it is covered. They should no states or car insurance that don't cover it if they want to state this verse trying to scare people into $17 dollars extra a day.
6.4 Good
Nov 29 2015
Okay for the money bad logictics
Pros: Car was in good working order and clean
Cons: The pick up process is very poor. We had to wait ten minutes to get out keys.
2.0 Poor
Dec 2 2015
Not good
Cons: They refuse the service because I don't have a credit card, even if I'm the returned customer, they send me with a different company and end up paying the triple for the same days, I'm not satisfied.
8.8 Excellent
Dec 5 2015
PHX Rental Center
Cons: Locating the rental counter in the Phoenix Rental Center after midnight was an awful experience. No staff, no signage, not easy at all! Please update what should be easy communication of the steps to proceed directly to the counter.
Advantage
advantage
Car rental reviews:
Good (6.8, 61 reviews)
Car rental locations in Phoenix:
1 location
Advantage
Locations in Phoenix
SKYHARBOR INTL AIRPORT
(800) 777-5500
  • 6.7
  • 6.7
  • 7.4
  • 6.4
  • 6.9
Recent reviews
10.0 Excellent
Apr 5 2016
Pros: Great car. Clean. The lady who checked us in was wonderful. Very patient and informative. A real asset to Advantage.
Cons: Was not satisfied the the insurance sold on Kayak. Complicates things. I would do it in the future.
8.0 Good
Nov 9 2015
Pros: Great price. Great gas mileage
Cons: Back seat was dirty
10.0 Excellent
Nov 11 2015
Pros: Fast and efficient return. Nice, new clean car and a great deal.
10.0 Excellent
Nov 27 2015
Excellent customer service rep
Pros: I forgot my laptop at the Advantage parking lot. The service rep found it and stored it in their booth. When I came back 3 hours later, I got my laptop! Thanks again!
10.0 Excellent
Dec 1 2015
Professional and cordial
Pros: The woman that helped me was really helpful and friendly. The price was so reasonable, the Accent model was small and not much power but it was fine for what I needed it for. If you have alot of travelling to do and more than one or two of you, might want to upgrade to a larger model.
5.6 Okay
Dec 8 2015
Pros: I waited in line to pick up the car for 45 minutes. Their computers are incredibly slow and inefficient. I will probably opt to pay more and rent from another car company rather than wait in such a long line again.
10.0 Excellent
Dec 19 2015
Pros: Person behind the counter very courteous and personable. Easy access and car was what we wanted. Easy pick up and drop off.
2.0 Poor
Dec 19 2015
Never again
Cons: Standing in line for 45 minutes with a reservation waiting to pick up car. Not knowing about the $200 hold on my credit card even though my auto insurance will cover damage. The car requested was not available to me. The car was not clean on outside to detect any damage during the initial inspection.
8.0 Good
Dec 21 2015
Cons: Gas cap release was not functioning properly, the latch actually broke when I was attempting to open it to top off the gas tank, prior to returning the car.
6.0 Okay
Dec 21 2015
Stinky Car
Pros: Car was reliable and good on gas. Pick up drop off was great. Reasonable price.
Cons: I don't think this car had ever been washed. It reeked of cigarette smoke so bad I could smell it on my clothes after riding in it. We bought a can of odor remover and you could still smell some smoke, not as bad. The windshield looked like it had never been cleaned. I'm all about saving money, but not at the cost of renting a filthy car. Advantage you need to pick it up on cleaning your rental cars..
E-Z Rent-A-Car
ez
Car rental reviews:
Good (7.1, 59 reviews)
Car rental locations in Phoenix:
1 location
E-Z Rent-A-Car
Locations in Phoenix
1805 E Sky Harbor Circle South
+1 602 252 4935
  • 6.9
  • 7.5
  • 7.6
  • 6.5
  • 7.1
Recent reviews
7.6 Good
Jan 7 2016
great price
Pros: Good car, great price. easy return
Cons: long wait in pick up line
4.0 Mediocre
May 6 2016
Pros: The car ran fine
Cons: Check-in line and wait was too long (45+). The car was filthy when I picked it up, which made it hard to inspect for damage. The "change oil and inspection" message kept alarming all week and was annoying.
4.0 Mediocre
May 16 2016
Pros: The pick-up and returning processes were ok.
Cons: I ordered car like Nissan Versa sedan (or similar), but E-Z Advantage offered only 3-doors car and asked additional money for 5-doors sedan. I'd like to see at the webpage final price with all taxes, incl. insurance etc. Now the final price raised almost 2 times.
9.6 Excellent
Dec 18 2015
Pros: Overall a great experience for the money, only downside was that initially EZ was difficult to find at thr rental car center: it does not have a separate counter, and there are no signs posted outside indicating it's with Advantage. Other than that, thumbs up!
10.0 Excellent
Dec 18 2015
Excellent
Pros: Very friendly , helpful & great deal.
10.0 Excellent
Dec 29 2015
Pros: Quick drop off and baggage drop off right there was awesome
2.0 Poor
Jan 1 2016
DANGEROUS
Pros: That I survived after being given a vehicle with 42,000 plus miles that had multiple mechanical issues.
Cons: -The car was not washed properly -Transmission slippage -Front driver side wheel would shake violently when applying the brakes -The truck lid had broken plastic pieces hanging from the hinges -The rear wheels bearing seemed to be worn to the point I was not sure it the car would even make the trip.
6.8 Good
Jan 3 2016
Arizoba rental
Pros: Nice car. Very comfortable.
Cons: We had to wait 2 hours in line to pick it up. You were very under-staffed for the demand.
7.6 Good
Jan 6 2016
if you can wait long enough to get the car, its a
Pros: options for cars good quality car brands great price
Cons: not clear where to actually find EZ Rent A Car in Phoenix killer wait time to actually get car, long line to rent, old/slow guy to check the car out computer system slow a few more dings and dents in car than I'm used to but no problems
7.6 Good
Jan 9 2016
Pros: The car fit me well and was easy to learn and manage. It was a Hyundai Elantra. The service personnel were cheerful and did not try to upsell anything.
Cons: When I went to the garage to actually get the car, the attendant pointed to one, I checked it over, marked the form where you note scuffs and nicks and tried to exit. The gate attendants told me I had the wrong car. Turning around and getting back to square one was difficult. My "real" car was the exact same make and model. Why didn't they just adjust the paperwork? When I returned the car, the attendant was unclear about what my total charges would be (which would include topping off the gas) and just told me the billing would be e-mailed to me. They can now charge my credit card whatever they like. Not comforting.
Alamo
alamo
Car rental reviews:
Excellent (8.6, 55 reviews)
Car rental locations in Phoenix:
1 location
Alamo
Locations in Phoenix
1805 E Sky Harbor Cir S
+1 888 826 6893
  • 8.5
  • 8.8
  • 8.9
  • 8.4
  • 8.4
Recent reviews
10.0 Excellent
Dec 9 2015
Why not drive a Challenger?
Pros: Why rent a normal, boring, dinky little thing when for just a bit more you can drive a Dodge Challenger? I couldn't think of even a bad reason so we took the Challenger and we greatly enjoyed it. A great decision.
Cons: Our weekend wedding was so busy we had little time to actually drive the Challenger as much as I wanted to. Major bummer!
10.0 Excellent
Mar 29 2016
Helpful agent
Pros: Agent tried to get us a better deal. Saved some money.
10.0 Excellent
Apr 7 2016
Great price and good service
Pros: The price was surprisingly low for drop off at another airport.
10.0 Excellent
Apr 20 2016
A very comfortable ride, and good service at both
Pros: Nice, roomy, clean car.
8.4 Excellent
May 24 2016
Good Experience
Pros: I liked the car and quick transactions. The employees were succinct and offered helpful options that ultimately made our experience positive. I'll be coming back.
Cons: I purchased third party insurance and was told at the desk that it may not be enough in case of an accident, which was annoying but realized it was a selling tactic as opposed to a hidden fee. Also, we were advised to upgrade to a mid-size sedan over our compact car, which proved beneficial. However, we were unable to keep the $7/day promotion for all compact and sedan cars the day I made the reservation.
10.0 Excellent
Oct 17 2015
Pros: Quick and easy!
9.6 Excellent
Oct 22 2015
Cons: Headlight went out on the first car but the drop-off and pick up of a new car was easy and hassle free.
6.0 Okay
Oct 25 2015
So so
Pros: Nice vehicle
Cons: Waited 45 minutes for the vehicle. Very aggravating.
10.0 Excellent
Nov 10 2015
Amazing last minute deal
Pros: It was ready for pick up within 5 min getting to the location
Cons: N/A
8.0 Good
Nov 23 2015
decent price
Pros: price was good, checkin kiosk worked greate
Enterprise
enterprise
Car rental reviews:
Good (7.8, 40 reviews)
Car rental locations in Phoenix:
28 locations
Enterprise
Locations in Phoenix
122 North 2nd Street
+1 602 253 9322
1225 S 7th St
+1 602 257 4177
1300 E Camelback Rd
+1 602 277 2740
1333 E Camelback Rd
+1 888 888 8888
140 W. Camelback Road
6022406792
16406 N 26th Ave
+1 602 789 1066
1805 E Sky Harbor Cir S
+1 602 225 0588
18530 N Scottsdale Road
+1 480 905 1132
1945 W Dunlap Suite 4
+1 602 870 8662
21650 N 18th Ave
+1 623 299 4846
2209 W Bell Rd
+1 602 942 1078
22202 North 19th Ave
+1 623 587 9535
22425 N 19th Ave
+1 623 869 7920
2323 West Bell Road
+1 602 504 3622
2425 W Camelback Rd
+1 602 336 1503
2750 W Camelback Rd
+1 602 242 7199
2802 E Old Tower Rd
+1 602 231 0903
2810 E Bell Rd
+1 602 485 7735
2834 North 44th Street
+1 602 381 7267
2929 North 75th Ave, Suite 11
+1 623 691 9664
3756 E. Bell Road
+1 602 482 2180
4121 S Central Ave
+1 602 232 6090
4139 W Bell Rd Ste 15
+1 602 547 1119
4206 E Chandler Blvd Ste 32
+1 480 706 8220
4635 N 7th St
+1 602 265 1111
555 W Bell Rd
+1 602 439 6818
7101 N 43rd Ave
+1 623 939 1123
9210 N Cave Creek Rd
+1 602 331 4021
  • 8.0
  • 8.1
  • 7.9
  • 7.4
  • 7.7
Recent reviews
2.8 Mediocre
Nov 8 2015
Enterprise will not pick you up. But they will ove
Cons: I reserved a car with Enterprise for a trip to San Diego from Pheonix. I went with Enterprise because "they pick you up." Well let me tell you.... They do not!!! At least not in Phoenix/Scottsdale. The first place I called (555 W. Bell Rd) where I had made the reservation, was allegedly "too far" to come pick me up (15 minutes down the road) and told me to call Enterprise on 44th St. and Thomas. After about ten minutes on hold, I spoke to someone, explained my situation and he says to me "I don't know why they would give you this number, I'm farther away from your location then they are." Now I'm getting aggravated. So you can't help me? "No," he says. "You need to call Enterprise on 64th and Greenway. They are the closest to you, they should be able to pick you up." This now my third phone call. So I call.... Well guess what?! He can't help me either because he's in a resort and they don't even have a pickup service. He then tells me, "call enterprise on 78th and Frank Loyd Wright Blvd. they should be able to pick you up." I have now waisted a good forty five minutes of my time, I'm furious, and no ride or rental car. PHONE CALL NUMBER FOUR. To make a long story short... The enterprise on 78th and FLW Blvd. could not pick me up either!!! Finally, I gave up and drove my car there. I had to leave it in their parking lot all weekend. The only reason I booked with Enterprise was to be picked up and leave my car home. False advertising and headaches! And if it couldn't get any worse, they over charged me double the price of the reserved price even though I brought it back a day earlier. When I called to address the charge, the man told me he had no authority to change it and his manager would call me shortly to discuss the charges. HE NEVER CALLED ME BACK! The next day, I went to the office to address this face to face and all I got was the same story. He didn't have the authority to refund the over charge, and his manager would have to do it, but he wasn't there. He assured me his manager would call me the next day. HE DID NOT. IM STILL WAITING. Normally I don't take the time to write reviews or fill out surveys but I want to share with everyone this terrible experience. SAVE YOUR MONEY AND TIME, DONT TRUST ENTERPRISE! Use Dollar or Avis or anything else besides these clowns!! WORST EXPERIENCE WITH A RENTAL CAR SERVICE EVER! BEWARE!
10.0 Excellent
Oct 27 2015
was amazing
Pros: They were nice n upgraded me to a better car and helped me Web I accidentally bought a 3rd party insurance that's not even valid with them .
Cons: The 250 deposit is alot but it's understandable
2.0 Poor
Jan 26 2016
Pros: The car was falling a part. It was like rent a wreck!
10.0 Excellent
Jan 31 2016
Enterprise was great
Pros: Service was exceptional. When I booked through Kayak I did not realize that the location for my reservation was on Bell St. not at the Phoenix airport. The Enterprise desk person worked with me and got me setup for a rental from the airport for very close to the Kayak reservation.
Cons: When making the reservation on kayak it was not obvious that the reservation I made was not for an airport location.
4.8 Okay
Oct 21 2015
Pros: the "second in charge" at the location was very friendly and i enjoyed working wtih him
Cons: It took 45 minutes to process the rental and an additional hour to get the car even though we had a reservation
10.0 Excellent
Mar 9 2016
Excellent
Pros: Original van was too small so they swapped it our for larger model at no additional cost. Everything was fast, easy and much less than at the airport. Would use them again on my next trip to Phoenix.
2.0 Poor
Apr 22 2016
Cons: The location for the car rental was not the location requested, therefore it cost me $160 more than booked. This is very disappointing
6.4 Good
May 9 2016
Pick up: poor service/ drop off: flawless
Pros: Drop off was flawless. Very nice crew. Easy check out. Car was comfortable. Price was great!
Cons: Checking in was very awkward. First: we were coming in on a flight and we did not get to Enterprise at the exact time we had checked off when we ordered the car. The Enterprise guy calls, asks us why we are there and says we are a no show. I told him we were no familiar with the area and we would be there as soon as we could. He does not give us any help in locating his location. We had an address but were not aware the location was IN a Marriott.. Second: When we got there he was very cut and dry. No real greeting just the feeling, let's get this done and get you out of here. Third: He just told us the car was in the parking deck across the street(again no real detailed directions). Fourth: As soon as we opened the door of the car there was a huge dirty food print on the passenger seat and there was only 1/4 tank of gas in the car and there was a small ding on the car that was not indicated on our agreement. I have to say this was the worst car rental check in I have ever had.
6.0 Okay
Mar 30 2016
Confusing
Pros: Location is convenient to airport gates.
Cons: Confusing drop off process - just pull the car in an area with several other companies- no check over process -one person at the drop off lot -hand her the keys and go?????? Waiting to get a bill for damage after I am not there to dispute it.
4.0 Mediocre
Apr 6 2016
Cons: Being given a card to resolve questions with a phone number that is never answered. Being sent emails that don't even describe the problem correctly. Being told that Enterprise accounting systems vary and the rep can do nothing. Being promised a phone call, and getting none.
Budget
budget
Car rental reviews:
Good (6.4, 24 reviews)
Car rental locations in Phoenix:
6 locations
Budget
Locations in Phoenix
17023 N. Black Canyon Highway
+1 602 896 2677
1805 E Sky Harbor Circle South
+1 602 261 5950
18631 N 19th Ave, Ste 128
+1 623 869 0964
245 East Bell Road
+1 602 437 1273
2640 East Indian School Road
+1 602 957 9836
3050 West Camelback Road
+1 602 242 4886
  • 5.9
  • 7.2
  • 6.8
  • 5.8
  • 6.3
Recent reviews
2.8 Mediocre
Oct 11 2015
Headlights not working
Pros: Nice that pickup was at the airport
Cons: I rented a car to drive to drive a few hours for a wedding. It was late when the wedding ended but I needed to drive back. What a time to learn the headlights didn't work. Only the brights worked. It was a pretty scary drive home bc the road I was driving on didn't have street lights so I had to balance driving in the dark vs blinding others on the road. When I returned the car I mentioned this and they said "we meant to take this car out of commission due to mileage" but had not yet done so and took five dollars off my bill. To me, an apology alone would have been better than five dollars off in exchange for the dangerous situation I was put in. From this experience, I learned to check the lights before leaving any rental place and not to rent from budget.
6.0 Okay
Oct 13 2015
Cons: Budget rep kept trying to sell products we did not want or ask for and even slipped in 300 extra in insurance before getting him back on track. Did not appreciate the pushy attitude
4.8 Okay
Oct 26 2015
Reminded me of the DMV
Pros: Clean car, good gas mileage.
Cons: Picking up my rental took over an hour. A deli style customer number system was used which on its own is fine, but when you get number 60 and they're on 31... well, it's like a nightmarish DMV story. I don't think I'll be doing Budget in Phoenix again.
6.0 Okay
Oct 27 2015
Cons: I have to wait for more than an hour to get my car
6.8 Good
Nov 17 2015
Drop off easy; pick up not a good experience
Pros: Car rides as clean and drop off easy
Cons: Reserved rate not honored. Poor pick up service. Not a full tank.
6.8 Good
Nov 24 2015
Pros: Fast sevice
Cons: Someone had smoked in the car.
8.8 Excellent
Jan 5 2016
Pros: Agent was courteous and helped upgrade us.
Cons: Multiple issues with the computer that resulted in us waiting 15-20 minutes to get paperwork finalized.
6.0 Okay
Jan 19 2016
Taken advantage of by Budget Employee
Pros: The facility was clean and nice
Cons: I had made a reservation for $53 for the car I needed and the budget employee put upgrades on my reservation for $192 that I was unaware of .
10.0 Excellent
Jan 20 2016
Pros: Everything went as smooth as possible. Thanx
7.2 Good
Feb 5 2016
Cons: Car was double booked and smelled smoky. So a 30 min. delay at pickup.
Hertz
hertz
Car rental reviews:
Mediocre (4.1, 9 reviews)
Car rental locations in Phoenix:
8 locations
Hertz
Locations in Phoenix
1133 W Bell Road
1147 E Camelback
+1 602 248 6005
1805 E Sky Harbor Circle South
4001 E Bell Road Ste 104
520 East Dunlap
6029970578
5350 E Marriott Drive
5594 W. Wild Horse Pass Blvd
949 W Camelback Rd
  • 3.8
  • 4.4
  • 4.7
  • 3.3
  • 4.2
Recent reviews
7.6 Good
Nov 13 2015
Pros: The staff was nice. especially Ebony. very helpful
2.0 Poor
Nov 23 2015
Never Again!
Cons: When booking the rental I asked if the car rental pickup was at the airport and was told yes. It was not and after standing in line for an hour found out I was at the wrong pickup. My pickup was 30 miles away.
5.6 Okay
Apr 9 2016
Horrible customer service
Cons: Costumer service at time of drop off was horrible, rude, unprofessional, need lots of training on how to treat customers, I wouldn't recommend this specific rental facility to anyone I know.
9.2 Excellent
Apr 20 2016
best despite using an alternative supplier
Pros: We enjoyed 3 months of two vehicles at a remarkable price. Truth be told. We used the Kayak's negotiated price quote to gain the same price from Enterprise. Kayak succeeded for this customer and we will do so again. It was simpler to keep the E. car rented as a test than to find Hertz dealer.
4.4 Okay
May 24 2016
Won't use Hertz again.
Pros: They were helpful initially since I rented the car from the airport instead of off airport, where I had made the reservation. I expected an increase in charge and was okay with that....however
Cons: The clerk did not inform me that there would be extra charges for a second driver. You could even say he was misleading since there was no full disclosure. I was surprised the bill was almost $60 more. Usually fees are clearly disclosed. Then the manager only gave me a small partial refund citing that I used the insurance. I had lost my cool, unfortunately and remembered later that I didn't even use their insurance. I remembered why I don't use Hertz and will not use them in the future. Not worth ruining my day today remembering that experience.
2.0 Poor
Jul 23 2016
Terrible Service and No Information Given
Cons: I didnt like the fact that I was NOT informed I would have to pass a credit check in order to rent a car through Hertz. They were not able to rent me a car so I was stuck for days in a different state until my Step dad was able to rent me a car through Enterprise, who was more than willing to work with us for the funeral I was attending. I will not ever go through this company again and also, I was NOT informed they do NOT accept debit cards. This should be clearly stated before being charged like I was. I was charged for a rental car that I could not rent and they would not give me a refund. I ended up disputing this with my bank and waiting 7 business days to get put back on my card. Not a good experience or customer service to say the least and I will be telling all my friends and family about this and to never rent through this rental car company.
2.0 Poor
May 10 2016
Cons: First of all, my reservations where to pick up at 40th street.Sign showed cleaning cars and such! but according to others no one has been at this site Hertz sign went up..... Second people answer phones are not trained properly!!! took over hour to get someone to pick me up to go to correct location. Will never use Hertz again!
2.0 Poor
May 12 2016
Bad Location of Pickup
Cons: The location you sent me was not even part of the Airport where I landed and as such didn't use it
2.0 Poor
Jul 19 2016
Had A Reservation, Didn't Get a Car
Pros: I liked the price that I was getting on my car through my reservation, that is the only positive thing about this experience.
Cons: I showed up to get my rental car and there was nobody in the facility to rent it to me. I called the number that was left on the note that was put on the door only to get another office that said I had the wrong number. 25 minutes later someone showed up. I am then told that there is no car available for me and that for the past 2-3 days they have been overbooked. He called another one of their offices in the area and they didn't have a car for me but were able to find one. I went to get this car that was much smaller than what I had rented, he told me the price would drop because of the difference in the cars. When I get there, the car is not big enough for the 4 adults and luggage that are going to be traveling. I spent 2 hours trying to get a car when I shouldn't have had a problem because I had a reservation. There was mid sized car at the second location, however that was reserved for a GOLD MEMBER. So, you can tell someone with an earlier reservation that you do not have a car for them but you can keep the one for the gold member. There was also going to be a $200 deposit required that was not mentioned anywhere when I made my reservation. Long story short, I ended up not getting a vehicle and will never use this company again. The workers at BOTH locations were rude and need to work on their customer service skills or lack thereof.
Avis
avis
Car rental reviews:
Excellent (8.4, 8 reviews)
Car rental locations in Phoenix:
6 locations
Avis
Locations in Phoenix
17023 North Black Canyon Highway Ste 4
+1 602 298 9460
1805 East Sky Harbor Circle South
+1 602 261 5900
18631 North 19th Avenue Suite 128
+1 623 869 0010
245 East Bell Road Suite 24
+1 602 866 0032
2640 East Indian School Road
+1 602 957 0531
3050 West Camelback Road
+1 602 246 3007
  • 8.3
  • 9.3
  • 8.0
  • 8.5
  • 8.0
Recent reviews
10.0 Excellent
Nov 7 2015
Easy Dropoff
Pros: Rented in Palm Springs and dropped off in Phoenix. No problems. Quick in and out with prompt bus service to the airport.
10.0 Excellent
Feb 21 2016
Great price and service
Pros: I arrived without a reservation and went to the Avis counter. The price for a one day rental wo a reservation was going to cost $150+. I went on Kayak and found the same vehicle for around $50, made the reservation and waited about 15 mins for the system to update with AVIS.
6.8 Good
Apr 3 2016
Raked over the coals for returning in a different
Pros: The mini van was perfect for our family, clean and ready to go.
Cons: When we arrived we had to wait over an hour until they could give us a car as they said they didn't have one ready. Rep claimed the people who had the car didn't return it on time. Wow is this the only car you have and there were several people ahead of us and behind us who pre-booked rental but they didnt' have enough cars. I did see 2 people go to the rental spot beside avis and were able to get a car right away so they left avis. Also very expensive to rent a car and return in a different location, I get this to a degree but really, this seems like something that would be commonly done on vacation. While avis was the cheapest on the Kayak there is of course always so many add-ons and extra fees/taxes that it really comes out so much more than you get quoted up front. Common for all car rental companies.
9.6 Excellent
Apr 29 2016
Affordable and efficient
Pros: Pickup and drop off was a breeze and the rate was very good.
8.4 Excellent
May 5 2016
Pros: Excellent service from shuttle bus driver.
Cons: Extremely far away from airport terminal
6.8 Good
Apr 2 2016
Mazda 3 Not for Five
Pros: The pickup and drop off were very easy - I like the ability to pick up at a location other than the airport (which has very high taxes) while still being able to drop off at airport for the convenience.
Cons: When I rented the car online it said the model would accommodate 5 adults and 3 suitcases - it did not...our option was then to upgrade to a larger car for a larger price. We decided to stay with the Mazda 3 as we weren't going to be using the car that much. Overall the experience left me feeling that I had been misguided on the size of the vehicle and I don't appreciate getting the "up sell" while on vacation.
6.0 Okay
Apr 3 2016
Bad Chevy
Pros: renting online
Cons: The Malibu that my brother and I RENTED WAS SAID BY AVIS AGENT WAS HIGH END ONE, WAS ANYTHING BUT HIGH END ! SCRATCHES ALL OVER CAR MANUAL SEATS CLOTH SEATS, VERY Chevy
9.6 Excellent
Oct 19 2015
Friendly People at Avis!
Pros: The Avis was easy to find. The people were friendly and helpful. I received the car of my choice and was greatly pleased with the service!
Cons: If I had come back with less than a full tank Id have had to pay nearly ten dollars a gallon. I understand the need to do this but I think it would have been helpful to have a suggested gas station given at the time of pick up as I did not have a clue where to go and found one nearest as I could on the way. It was a bit stressful considering the city we were in has a strange way of making left hand turn lanes.
National
national
Car rental reviews:
Excellent (9.4, 4 reviews)
Car rental locations in Phoenix:
1 location
National
Locations in Phoenix
1805 E Sky Harbor Cir S
+1 888 826 6890
  • 9.5
  • 9.5
  • 9.5
  • 9.5
  • 9.0
Recent reviews
10.0 Excellent
Jan 11 2016
Very Smooth and Fast
Pros: National got me in and out of their office and into the car very quickly, very happy it went so fast
10.0 Excellent
Jan 12 2016
awesome service
Pros: the cars are very dependable .. and clean
Cons: that I cannot m as rch my frost prize of 25$ one way from Bakersfield to phoenix az :(
10.0 Excellent
Mar 28 2016
Pros: Complimentary upgrade to an amazing car, fast and friendly service and it could not have been any easier.
7.6 Good
Apr 7 2016
Good customer service
Pros: Employee was friendly and knowledgeable.
Cons: Little higher price than other ones we looked at.
Firefly
firefly
Car rental reviews:
Okay (6.0, 3 reviews)
Car rental locations in Phoenix:
1 location
Firefly
Locations in Phoenix
1805 E Sky Harbor Circle
+1 602 258 1072
  • 4.7
  • 8.0
  • 8.7
  • 4.0
  • 4.7
Recent reviews
4.8 Okay
Oct 29 2015
deceptive billing experience. twice!
Pros: did not ask for further insurance- was given a form with 3 choices as if i was required to choose one- then i asked if it was required and they said no. they slipped in a gps charge when i didn't ask for one. charged ma an extra $100!
Cons: potentially misleading and decpetive billing practices. will never rent from them again unless they refund the charges for the gps. no one present to address complain to during drop -off.
8.0 Good
Oct 29 2015
Firefly uses Hertz when hey are closed
Pros: Was told that they are not open every day of the week and that Hertz covers for them when they are closed. Wound up with A Hertz rental and had a good experience with Hertz.
Cons: Would have liked to know that Firefly would not be open when we would be arriving, led to some worry of being stuck at the airport untill Hertz explained their agreement with Firefly
5.2 Okay
Dec 28 2015
Pros: They let me choose the exact car that I wanted within the category.
Cons: I told them that I didn't want the insurance coverage but they put it on anyway- over $100 for my trip but I didn't notice that they did it until the next day so they will not refund me the money. Over Christmas they only had 1 person working both the thrifty and Firefly desk- waited more than 45 minutes each way. I will never rent from them again!
Thrifty
dollar
Car rental reviews:
Good (8.0, 1 reviews)
Car rental locations in Phoenix:
1 location
Thrifty
Locations in Phoenix
1805 E Sky Harbor Circle South
Recent reviews
8.0 Good
Jul 21 2016
Pros: The car was clean and worked well, but I did have issues with the USB port and was offered little help or apology. It would have been nice to have been able to listen to the music on my phone.
Sunnycars
europcar
Car rental locations in Phoenix:
1 location
Sunnycars
Locations in Phoenix
1805 E Sky Harbor Circle South
363 travelers who rented a car in Phoenix gave the car agency they used an average rating of 7.0

Car Rental Locations in Phoenix

Phoenix
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