Enterprise will not pick you up. But they will ove
Cons: I reserved a car with Enterprise for a trip to San Diego from Pheonix. I went with Enterprise because "they pick you up." Well let me tell you.... They do not!!! At least not in Phoenix/Scottsdale. The first place I called (555 W. Bell Rd) where I had made the reservation, was allegedly "too far" to come pick me up (15 minutes down the road) and told me to call Enterprise on 44th St. and Thomas.
After about ten minutes on hold, I spoke to someone, explained my situation and he says to me "I don't know why they would give you this number, I'm farther away from your location then they are."
Now I'm getting aggravated.
So you can't help me? "No," he says. "You need to call Enterprise on 64th and Greenway. They are the closest to you, they should be able to pick you up."
This now my third phone call.
So I call.... Well guess what?! He can't help me either because he's in a resort and they don't even have a pickup service. He then tells me, "call enterprise on 78th and Frank Loyd Wright Blvd. they should be able to pick you up."
I have now waisted a good forty five minutes of my time, I'm furious, and no ride or rental car.
PHONE CALL NUMBER FOUR.
To make a long story short...
The enterprise on 78th and FLW Blvd. could not pick me up either!!! Finally, I gave up and drove my car there. I had to leave it in their parking lot all weekend. The only reason I booked with Enterprise was to be picked up and leave my car home. False advertising and headaches!
And if it couldn't get any worse, they over charged me double the price of the reserved price even though I brought it back a day earlier.
When I called to address the charge, the man told me he had no authority to change it and his manager would call me shortly to discuss the charges.
HE NEVER CALLED ME BACK!
The next day, I went to the office to address this face to face and all I got was the same story. He didn't have the authority to refund the over charge, and his manager would have to do it, but he wasn't there. He assured me his manager would call me the next day. HE DID NOT. IM STILL WAITING.
Normally I don't take the time to write reviews or fill out surveys but I want to share with everyone this terrible experience.
SAVE YOUR MONEY AND TIME, DONT TRUST ENTERPRISE!
Use Dollar or Avis or anything else besides these clowns!!
WORST EXPERIENCE WITH A RENTAL CAR SERVICE EVER!