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The two-bedroom condo was homey and comforting. We loved having a screened in porch that overlooked the marina. Perfect getaway! Beach was not easily accessible. We had trouble finding parking and where to access. Needed coffee filters for coffee pot.
The location and the beach are beautiful. Everything is in place for a fantastic resort. The staff was slow and unresponsive across the board. Took way too long for service at every single venue, no one worse than the other, as if this is the way they are instructed. The food products served were bland, expensive, and unattractive, yet priced as if they were prepared in a 5 star kitchen. The staff uniforms looked more like they worked in an Applebees than at a $300+ dollar a night resort. The signs and directions around the resort are difficult to follow if it is your first time there.
Surprisingly large condo for the price. I will definitely be back with more family next time. This trip was a long weekend with just three of us. We had a great time with nearby activities and wandering through Charleston. The beach is beautiful. Charleston and Isle of Palms is sweet, southern charm meets the sand.
We traveled up for Spring Break, which I found out is a week earlier than South Carolina's spring break, me and me 9 and 10 year old daughters to visit my parents. The condo was amazing, way bigger and better than I could have imagined! Especially for the price! Next time I will bring more family! We stayed in the Raquet Club Villas, I absolutely loved the decor, and the attention to detail to make the stay comfortable. Providing the necessities with trash bags, pots and pans, laundry detergent etc. Especially that they tell you what all is provided before so you don't have to pack it and show up and see that you really could have packed those other cute shoes you wanted to bring, bug has to sacrifice the suitcase space for dawn dish soap ha! #girlproblems Everyone was super friendly, staff and even the people staying there too! I also really appreciate the extra security features at the gate, made me feel much more secure knowing the people at the gate were actually checking to make sure you actually were supposed to be there. Since I am a single mom with two young kids, it really meant a lot to me! So many times you see people at gates that just wave at you as you go through, I saw one review that didn't like that because maybe they didn't have the proper pass when they first got there. But before you arrive you get an email outlining all of that and there is an attachment that you have to print out that is your entrance to the gate, so I had no problem at all! Overall I was very impressed with the whole experience! Will definitely be back again! The only thing that I would maybe do differently next time is schedule a time when it's more of the prime season. We went on our spring break here in Oklahoma which is actually a week earlier than the schools there, so there was quite a bit of construction going on on the pavilion to the private beach area, couple pools were closed, etc. Which I totally understand it makes sense to do the maintenance repairs when it's an off season, that's good business sense. So really it was not doing my homework before hand. Or even if there was a schedule stating that these are our winter dates and hours etc. Or even if there was an indoor pool would have been fantastic. Another thing is the bike rentals are pretty steep on price, for me and my daughters to rent bikes for a day it was $80, I don't regret it though we had a blast! Also the island adventures place where you can get information on little excursions and carriage rides was closed on Tues and Weds, which I wish I would have known before hand because we would have stopped in on Monday, but with not knowing that we went and had dinner etc and then decided to go on wed only to find out they were closed and since we were flying out early Friday morning it only have us one day to set stuff up to do. To sum it up I think if there was a posting of hours and peak season times would help tremendously! But now I know for next time, and there will definetely be a next time!
I stayed at the Boardwalk Inn, just me and my 8 yr old son. The room was plenty spacious, clean, and convenient to the beach. Plenty of options for eating if you don't want to leave the resort, but of course the food on-site is pricey, you are paying for convenience not necessarily excellent quality food. We had a great time and would stay there again. Parking is convenient and free which is nice. I used the valet service and found the valets to be very friendly and helpful. Everyone I encountered was very nice, friendly and helpful. We were there during the weekdays, so it wasn't overly crowded, but I had no problems checking in or out. I ordered room service for breakfast and it was always delivered in the timeframe requested. I used the resorts beach rental service for chair/umbrella to be set up on the beach and it was so nice and convenient not to have to lug my own stuff all over. Oh and fyi, you do not have to pack your own beach towels like I did, which take up space in the bags as they provide 1 per person and you can change it out anytime you want at several convenient locations. No complaints here! Had a great time and would stay there again.
Great location to the beach. Very secluded, so your eating options are very limited, primarily to restraruants at the resort only, which are all very overpriced. Everything there costs something. The 'free' valet and bell hop service are not actually free. Also costs money to play tennis, play golf, rent a bicycle, and even rent a beach chair.
Excellent staff! Sent us a gift when they found out it was hubby's birthday.
everything was very clean and comfortable. the beach is nice and plenty to do in withh easy access no complaints
Extremely well maintained favility withbright, trained staff. Luxiry resort in premium location. Pooll ules need to be enforced by staff. Adults and k7ds playing football at beach pools,with hard leather footballs veey rude no concern for safety of other guests. Two or three towel staffers sitting at kiosks are not greatest use of personnel when they could,easily check pools and enforce states rules. Addingan adult only got fun near quiet pool would be great.
The view was awesome. The room was beautiful. Everything you wanted while you were not at home was in this room. His and her sinks, large tub, washer and dryer. Did I mention a beautiful view! My husband and I were harassed by a gentleman at the gate who did not want to let us in and was rude. Prior we went in another gated entrance (wrong one) and the woman reacted negatively but was okay once we asked to just turn around. In addition the check in time is way too late! Eating options are limited and gratuity @ 20% along with delivery fees. In addition I believe I was bitten by a bedbug.
The beds were comfortable, the TV was nice (got a lot of channels too, but I never turned it on other than to see how many channels it got), the free breakfast was good, and the room had a mini fridge (with a little freezer compartment) and coffee maker and microwave. I only stayed two nights, but the second night I was awoken by a cockroach in my bed at 4:45ish AM. As I was turning from my right side to left and my left hand was sliding under my pillow, I felt a tingling sensation that made me half way wake up. When I opened my eyes there was a cockroach inches from my face running away from me towards the edge of the bed. I jumped up and freaked out. I tried to find it but couldn't. I tried to calm down and go back to sleep but couldn't. The room was only so big and there were only so many places it could go. Just when I was almost relaxed enough to fall back to sleep I thought, "What if it just ends up right back in the bed again?" So I got up and went out. When I came back hours later there was a seemingly dead cockroach on the floor in front of my bed, so I took pictures. I told the girls at the desk at checkout, and showed them the pictures, but they just said that sometimes that happens when it rains and that they would check the weather stripping on the door. But the weather stripping on the bottom of all the doors (other than the beach front rooms that have sliding glass doors) is some kind of brush looking thing that isn't very thick, so it seems to me like it wouldn't be very difficult for something to get through again. I'm a reasonable person, and I gave them the benefit of the doubt and assumed it was a freak accident, but they still could have been more apologetic. They didn't offer to comp the room or even wave the $5 a night parking fee. You shouldn't have to be a jerk to be offered restitution when you tell someone something like that has happened.
The desk clerk from 3:00 PM to 11:00 PM was definitely the most accommodating and pleasant hotel employee I have ever met in my years and years of travel... before retiring, I traveled weekly, and she by far was the BEST I have ever had the pleasure to know... the owner of the hotel needs to hold on to this lady! Lack of comfortable room furniture with the exception of a comfortable bed...
We had no maid service for our entire stay!
location. Bathrooms are way outdated.
Location was great. Access to the beach was very nice. Construction materials were scattered around everywhere and the room had a very odd smell. Everything appeared clean but very worn. Saw more than one roach in room and at the building. Only stayed 2 nights and that was enough.
Easy access to beach, friendly staff. Bathroom was not properly cleaned. Had hairs on the shower. The boardwalk could use so maintenance, grass was overgrown. It was also very loud at night, couldn't get a good nights sleep. Overall was OK but I would not recommend, nor would I personally go back, not for the price of 250+ a night.
Beach access. Could not see the beach from the room. No place to park. They advertise breakfast until 10 am but are out of food by 8. Room was noisy, dated, cramped, paint peeling, moldy. This is a room that would go for $25 if not on a beach. Next time, I will stay a coupleiles inland and just drive to the public beach parking lot, WHICH IS WHERE YOU HAVE TO PARK ANYWAY.
TOO EXPENSIVE IN SEASON FOR THE QUALITY OF THE ROOMS. GOOD VALUE IN THE OFF SEASON, HOWEVER.
Close to the ocean Room was a little amall
Awesome view from the balcony! The front desk staff were rude and seemed put out to ask for small things like fresh towels, check out, and trash removal. Seaside inn is just as nice and the staff are really friendly
The location was great. We had an ocean-view room on the 3rd floor so it was an ideal spot. The hotel is a little run-down and could use sprucing up. We had to go under the hotel to get to the beach access ramp and walking through it was uninviting - there was litter everywhere and the hotel never bothered to clean it. Also, there were no showers or faucets to rinse off the sand.
The location is beyond excellent. The hotel has tremendous potential to be a cash cow, simply due to the location!! It is in bad need of repair. It's dirty. Although the front desk staff was excellent, the housekeeping staff was poor, at best, and non-existent, at worst. It is roach infested. At the price, it would be an excellent spot for young families on a tight budget. However, it's too dirty to bring small children into.
Location, right in the heart of Isle of Palms, on the beach. Management staff was very friendly and eager to help. Door did not shut all the way unless you slammed it. Maid left ours not completly closed. Noticed other doors the same way. Maids need more training and motivation -- did not dust, little things.