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location and service
The room was elegant, excellent Restaurant services in evenings could be improved to the same level as the rest of the hotel.
Excellent location- 2 minute walk to the Tower of Pisa and easy reach to shops. Staff are extremely helpful. Highly recommended.
The location is unbeatable. From the rooftop you have an outstanding view of the Tower. The hotel is on the older side. Many of the rooms just need to updated and renovated.
the hotel was perfectly located for the square, it is a lovely hotel, yes it maybe old fashioned but thats what gives it its character, we were very happy with it.
Its location and the proximity to major sights in Pisa. The hotel offered reasonable facilities for the price charged Poor information on how to access the hotel by car. For a first time visitor to Pisa the need for authorization to access the city center is no obvious and the hotel could have given advanced assistance by providing suitable information. The breakfast room staff seemed to consider serving was a favour provided to guests rather than a paid for service!
I especially liked the location and got a great view of The Leaning Tower of Pisa from our room which is within a three minute walk.
Fantastic location if you want to be close to the main monuments in Pisa. Bed's were very hard.
Location very close to the leaning tower of Pisa,the barman was an absolute star,like a favourite grandad,you want to take him home!!! We were given a fairly poor room off a corridor behind the bar.....We didnt really pay very much so cant complain,I think there was a conference going on so maybe they got the best rooms....Anyway it was quiet(for Italy)!!!Shower was extremely poor and small(more water on the floor than anywhere else)..
The hotel is in perfect location very close to the leaning tower of Pisa. Lorenzo the front desk receptionist was very helpful & has excellent rapport. The rooftop restaurant has a excellent view of the dome & leaning tower & sunset but was not impressed with the waiters & has a limited selection of dishes.
The staff were very helpful and the location is excellent as its around the corner from the Tower and Duomo etc. The lack of a working air conditioner! This was a major inconveience in the torrid heat of a July night. We arrived late (around 1a.m.) and by the time it was apparent that the all the airconditioner could do was make lots of noise it was too late to get the matter resolved. As we were only staying for one night I cannot say if they fixed it in time for the next occupants.
Very high standard of accommodation in a most convenient location. Staff were friendly and helpful, and breakfast was excellent.
View was wonderful. Tower just across the road. Breakfast was basic, could do better.
Across road from Leaning Tower & Cathedral. Cd not be more convenient for them
the view from the room noisey with being on a main road. not a very good breakfast.
Nice hotel, nice staff, good location. Nothing
good location, very close to the center
This is the hotell that i never will visit anymore. The noise from the trafikk was terrible.
Near the leaning tower and busstation to airport, espresso at the breakfast. Price is high, a lot of traffic-noise, breakfast was very simple.
Excellent value for money. The manager was very pleasant and helpful. The location was truly excellent as it was just across the road from the cathedral and tower and very close to restaurants and the old town. The breakfast was also very good with meat and cheese, yoghurt and fruit. The heating could not be controlled so was on very hot and we had to open the windows to keep the room at a comfortable temperature.
The hotel was fine for a overnight stay. Not very happy with the front desk support. Though good value for money & exellant location.
atmosphere poor breakfast, some ham and cheese would be good to have
The hotel is located in the old part of town, just 5 minutes' walk to the Tower and cathedral. It has a very good restaurant. The staff were extremely helpful.
nothing was to much trouble for any of the staff they made you feel very welcome
The staff were very helpful and the room was lovely. The conservatory area of the dining room was very cold at breakfast (it was a very cold day!) and I did not like paying six euros for a coffee and seven euros for one standard glass of red wine.
The location of the Hotel was fantastic. Extremely close to the Tower but in a quiet street. The room was quite small, but they do warn you of this!
The friendliness, helpfulness and professionalism of the staff. The sheer beauty of the hotel. The breakfast. The eccentric light switches
Outside breakfast area was very pleasant. The staff were very helpful. The room was tiny which is why I only put 'fair' for 'value for money'.
excellent location to city center, pleasant staff,good serviceand a very rich breakfast.very nice terrace to have breakfast. small rooms needs plasma screen for TV.
Dining in the garden The food was poor
Tranquil and accessible. Bedroom rather small
near the centre of Pisa sites We did not feel that it justified its 5* status. At dinner they had a tasting menu that we were interested in but they said we would have to pay the full price without any discount although we were on 1/2 board. Also the dishes we did select did not arrive with their accompaniments on both dishes, mine supposed to have a carrot flan not there. we did mentin this to the staff and they said they would remember for next time! The deluxe room we were given was smaller than a lot of 4* that i have stayed in
Close to the tower of Pisa in a quiet and old part of town. Having to wait ages to get the bill.
Proximity to the Leaning Tower, the roof terrace, and their recommendation of a good, inexpensive eatery nearby We would have liked proper fresh coffee at breakfast rather than self-serve from a machine
A wonderfully friendly and helpful gentleman on reception who made us very welcome on our brief stay. The room was clean and adequate, if a little stuffy (it was mid summer). Easy walk to the Leaning Tower etc. The breakfast was not flash but we were all fed.
We asked for three single beds and that's what we got. The breakfast was plentiful and amazing coffee machine, my kids really enjoyed it - reception had plenty of maps and advice also the night porter was really, really helpful knew where to get the best pizza, quickest taxis etc everyone spoke english when we got stuck and the room was cleaned properly everyday even the towels were all changed and they did fix the toilet noises. the furnishings were very basic and the beds not very comfortable, toilet made an awful noise for the first couple of nights but this was fixed. All the photos on the site were of the better half of the hotel so not what we were expecting but it wasn't bad.
The hotel was clean, everything was working. The room was a bit small but nicely furnished and the bed was good. The staff was very friendly and helpful. Breakfast was good but not outstanding.
Very helpful chap at the front desk. Excellent location near the tower and numerous restaurants but in a nice quiet street and overall no real complaints. The lift was a bit tempremental and the breakfast somewhat limited but this didn't detract from our stay whatsoever.
In a good location to tour the city of Pisa. Good staff, breakfast was good. No
Friendly staff, central locations and free wifi the juice and coffee at breakfast aren't so good.
I ran the Pisa Marathon - and the hotel was in a great spot that was close to the finish and close to the bus pick-up on the morning of the race. The staff there were very friendly and helpful.
smart & welcoming - informal "family run" atmosphere
The location is beautiful, The staff is very friendly and helpful. The breakfast is good. The noise form the street.
The hotel is in a central area, at a walking distance to the tower, the stores and train station (in case you plan to visit other cities). I was very well treated in the hotel. Although I had to go to airport very early in the morning, I could have coffee and some biscuits in the reception, which it was very good for me and not so common to see in other hotels. The area of the hotel is noisy, particulary in the weekend. I had difficulty to sleep in the first days.
Buffect Breakfast was excellent - lots of choice, staff really friendly, Hotel very clean and just something different, unlike the modern run of the mill hotels - would definitely stay there again.
Spacious old interiors and furniture, historically interesting, with no unnecessary modern trappings Noise from nearby student quarters
We liked the ambience of the hotel and the friendly staff
The staff at the Royal Victoria Hotel were very helpful, room had very nice antique furniture and the breakfast was excellent
- Friendly staff - Nice Building - Quiet and within walking distance from the station / attractions - Had to pay to use Wi-Fi - Bathroom really needed updating (smallest shower I have ever been in, literally just enough room to stand up)
I extremely enjoyed the historic interior - real 19th? century furniture, pictures, maps. Sound isolation is not very good. Though it is not a great problem.
The building is amazing and the staff are very friendly. I can only talk from the point of view of the rooms I saw but they appear shabby. Room 214 can best be described as a bathroom with a bed in it. If you took the wardrobe and tv out it would essntially be a prison cell. The second room I had was 310. Marginally better in that it was en suite. The fixtures in the bathroom are horrible. My shower door wouldn't slide open and close properly, the shower head doesn't look like it's been descaled in years and the water barely dribbles out at a tepid temperture. The rest of the bathroom just comes across as a bit unclean. The whole place could do with a lick of paint.
Nice old hotel.Good breakfast. It's sad to see an old hotel fall into disrepair. This would have been a grad hotel 100 years ago. The shell, dining area and feel are stil there, but the rest is in great need to modernization. Fixing th roof would be a good idea for a start. It would have meant I woldn't have been rained out of my room.
Pleasant decor Street noise and noise from building site next door and they tried to charge us for breakfast which was included in the booking
beautiful immaculate hotel in an excellent location for all the main sights,very friendly staff,lovely garden,highly recommended 10 out of 10
Great location to check out the sites, lovely garden, clean rooms... Staff very helpful... Def recommend it!
It is beatifully remodeled and with a nice garden, the rooms are nicely appointed, the shutters do a great job of blocking the street noise, the air conditioning works well, the location is on a borderline street but only 2 blocks from the best sites. The staff are very accomodating but speak only a little English.
Great location in Pisa, very elegant furnishings, staff were very friendly and helpful. There is also a stunning garden for tired travellers! Parking on the street only.
situated convenient for sightseeing very close to leaning tower. Staff very pleasent.
There is very little to commend this hotel other than the fact it is in a good location It was like staying in an overpriced youth hostel. There is a curfew at 1am and, unbeleivably, they do not have 24 hour staff - we needed to book an early taxi and were unable to do so because nobody mans the hotel between 1am and 7am. For a supposed 4 star hotel asking 120 euros a night this is a joke. Also they are totally unfriendly and cannot speak english despite the fact it is an unashamed touist hotel 400 metres from the leaning tower. It was appalling all in all and we deeply regret staying there - they rely solely on their location which is not enough and I will be sure to communicate this on hotel review websites.
This is a beautiful family run boutique hotel located perfectly for the leaning tower. The rooms are modern and comfortable with beautifully painted ceilings and room names painted above the doors. The garden is perfect for relaxing at the end of the day and it definitely does not feel like you're in the city centre!
Evertything is brand new
For an overnight stay, its location to the tower is excellent. carpet in room was dirty and old, needs to be replaced.
Location; bus stop right at door; friendly staff at reception; first floor extremely loud, no door between hall way (bar) and guest rooms, thus difficult to sleep before last guests left bar
the price was so expensive
It is in a perfect location 700 meters from the leaning tower.
The Hotel was clean but on the second stay was charged £10 for parking, be warned Really could do with a good DIY person to fix all the ill fitting doors and window panes. (Noisey)
Half way between rail station and the tower, about 10 minute walk max from each. Easy to find, staff ok. Very basic old furniture, a 3 star hotel should have better decor inside. Bed comfortable and room size is ok, but the hotel is for sleeping only, no leasure or holiday purpose.
Dingy, dull and at 40euro without breakfast was expensive. Could do with a updating. Nothing to recommend it aside from near a bus stop with direct service to the airport.
Renevations ongoing, internally looks really smart Very noisy, but part of being in middle of a city and having marble-esque staircases
The staff were very helpful on how to get to places and gave us a wicked tip on where to eat dinner or have some drinks! We also had a lovely breakfast that they included in our bill. I would recommend this to anyone on a visit to Pisa it's central to all things. I loved it all! Except my friend who was snoring like a freight train :)
Staff were very helpfull, room was large clean and had air con. n/a
The view from our room - number 42 (i think) was amazing. Room was large and clean with comfy bed. Staff were not that friendly and breakfast is basic
very friendly staff, and cannot be beaten on the location! ony one person serving breakfast, so was a bit busy, but hey, this is the part of the experience!
Staff was very nice. Room was comfortable. Bathrooms modern. Location was amazing. Didn't have breakfast becasue we had to leave early, so I can't comment on that. FYI - You need to remember to turn in your key whenever you leave the room. There wasn't anything I didn't like.
The location is excellent and the staff were very friendly and helpfull. Being located at such an rather crowdy place, the atmosphere was very quite.
The view of the Pisa Tower from the window, even if only the upper part Wireless was only in the breakfast room and was 6 Euro fro three ours. Room was small and so was the bathroom
We stayed for one night and the location was amazing. You walk out of hotel and within a 2 min walk you were at the tower. Th breakfast was basic but enough. Rooms are a bit old but work
The hotel is really close to the leaning tower and the breakfast was good! The room was big enough for group of people or family. i didn't like the mosquitos that it didn't allow me to sleep.
Beautiful town in the mountains. Beautiful location for the hotel. no english tv
Helpful staff members, extremely close to tourist attractions and retaurants Lack of dedicated parking places, hotels inabillity to offer breakfast and extremely cramped en-suite facilities.
Staff is nice and helpful. Hotel is in the center. The price is quite highe.
The staff was very friendly and helpful. In addition, the location is fantastic to see the sites.
The staff was great and it was easy to find. The rooms were clean and ours had a terrace. The shower stall was tiny, I could barely turn around in it.
Superior rooms located over Plazza excellent rooms extremely noisy early in the morning from 6am with road sweepers and 5.30am on thurs with set up of market in the square
It's location in Pisa is perfect, on lovely street and very near all tourist outings.. It had sky tv but only a few channels in english, a few more channels needed as tourists need a rest and relaxing time now and again from all the walking.
Clean but very basic
Excellent location - not far from the Central Station (by foot about 20 min.) and the Leaning Tower round the corner. No breakfast, helpful people at the reception desk, free shuttle to the airport!!!!!!!!! Value for money.
great location close to sights, very good breakfast, nice patio
Good report quality/price, excellent location for visiting Pisa. Breakfast could be improved from variety point of view. Unfortunately just near the hotel terrace there is a Mc Donalds and the bad smell of fast food makes the terrace almost usefulness.
I liked my room and where it was located with regards to the Tower. Decent breakfast and close to lots of things including a supermarket just down the road. Oh and there is a McDonald's "literally" underneath the hotel rooms. That worked out for me as a good thing in a pinch. Well the location does have it's drawbacks. I was in room 9 and found myself wide awake at 5:30 due to the street sweeper making sure the place looked great for the upcoming day. I'm not sure if this is a daily thing or just every few. If it is a daily occurrence, then I'd have a hard time sleeping in. The internet access is on a basis of created login and password. It has a lifespan of only 3 hours. I would assume this is because of the McDonald's being directly under the hotel and people stealing WiFi bandwidth. The only problem with this is that if you use if for an hour or so and then leave your computer, go to check it again in a few hours, you have to go downstairs and get a renewed un and pw. Not a huge deal though.
very close to Campanile di Pisa!!
The location was superb! Just 100 meters from the tower in Pisa. The breakfast was not the best, at the time for our breakfast they were out of youghurt and fresh bread.
200m from Pisa tower Living in attick without window
the best location to visit pizza.
situation rooms a little bit old
The proximity to The Leaning Tower of Piza. The staff were friendly but not intrusive. Breakfast could be better
Hotel staff very helpful. Easy walk to Leaning Tower, but quiet. Good breakfast. Easy to use public transport nearby. Sense of style. Unobtrusive modern art. Confortable bed. Nice terrace. Good local restaurants and pharmacy.
close to tower i was told they could not accept anything but cash even though i only had a credit card. receptionist told me to take cash out on credit card which cost me money. the booking was made with my credit card and it stated that cards were accepted. one member of staff was particularly unfriendly and unhelpful. toilet clean but in bad state of disrepair. no bar or restaurant even though they are publicised. no tea coffe making facilities. lots of stairs but no one to help with luggage
Good localization and nice staff. The room would be much pleasant if it had more natural light.
front desk staff-very friendly and helpful. Excellent breakfast. Excellent location. Would recommend to family and friends. no
The hotel is very centrally located, only about a ten-minute walk from the Leaning Tower. The breakfast was decent, too. The room was pretty tiny and the furnishings old and worn out, and there was a quite unpleasant, musty odor when I entered. I had to open the windows even though the weather was cold. Unfortunately this odor usually returned whenever I came back to the room during the course of my stay.
Central location. Difficult to find by car.
relaxed atmosphere and quiet location
Its location in the old centre of Pisa The breakfast
location and parking facility. english channel on TV.
shower was not powerful enough
It is on the way to Pisa tower, close to fruit market, near famous brands shops, near good restaurants and trattorias Room too small, breakfast not very rich, check out too soon.
Friendly staff decor