Flights Arrive in | Pisa Gal Galilei |
Flights Depart from | United States |
Flight Price | $480 |
Airlines | TAP AIR PORTUGAL, Turkish Airlines, British Airways, Aer Lingus, American Airlines, KLM, Alitalia, Lufthansa, Aeroflot |
I was very comfortable with empty seats in my row.
No entertainment facilities.
Nothing
I paid for the upgrade to business class and is like wasting money, the seat on business class was not working good
Flight was three hours late.
Nice and clean aircraft, snack on the way to Lisbon
Cramped seats (very),
We had comfort seats and I liked that because of the space you have, 2 simple meals and they served water in between the meals I will fly TAP again
Entertainment is okay, poor sound, and the quality of the screen was so so,
didn’t like anything
Very uncomfortable craft with not enough space, the man sitting in front of me was lying on my knees for the whole trip even during service. I couldn’t watch TV ‘coz it was just in front of my nose.
Good service once on the plain,on the way back they were feeding us with pasta,no meat-horrible.. How ever poor communication before the flight with my service dog.
I contacted Turkish Airlines 4x times before my flight to learn how to deal with excess medical baggage, mobility assistance, and meal assistance. The Customer Call Center claimed to have made all of my necessary reservation updates for all of my special meal, medical, and mobility assistance needs. They did not! When I arrived at Check-In, there were no notes about any of my requests, nor services prepared to facilitate them. I spent over 30-45 minutes escalating the situation to the Shift Manager who had to contact the central call center and her own manager, just to find out what to do about medical baggage, what's permitted, etc. I was embarrassed for their employees, who not only didn't know their own company policy on the matter, nor were they aware of the industry standard. After much arguing, yelling and threats, the Check-In desk agents finally allowed my excess medical baggage and equipment without extra charge. I still received no mobility assistance to begin my travel after Check-In to my departure gate, nor were they prepared to offer this to me in Istanbul. Again, after a long wait, much yelling, screaming, and arguing, I was finally provided mobility assistance just in time for my flight. I almost missed my flight due to Turkish Airlines not putting my request in the system, nor caring enough about the traveler to do so at Check-In. When I arrived in Belgrade, 3x pieces of my luggage were destroyed and unusable again, medical equipment was damaged, and I filed a claim with Turkish Airlines. They tried every way possible not to pay, but finally offered a meager claim, nothing close to what it cost for the damage caused or to repair or replacement the destroyed luggage or medical equipment. Turkish Airlines is the Grey Hound of travel, sure they might be large, offer many itineraries and frequent travel, but their quality, customer service and professionalism leave them amongst the bottom feeders, still 3rd world in mentality, form and function. No honor, no integrity, no class. No reason to ever fly with Turkish again, and I'm happy to tell everyone I know not to fly with them!
Staff is excellent very courteous 5star +
Seats comparing for business class is dated. internet very complicated,
I really liked the selection of food, beverages, and movies
Economy is SO cramped for such a long flight.
Everything was for sale
Texting about lost bag, fast information
There not enough time for right connections if always delayed, bags are not at the destinatiion, no drinking water without ovepriced purchase on the plane from London to Prague,
Lots of video entertainment options and economy plus was very comfortable.
A380 takes a long time to load everyone onto plane and get everyone off the plane as well.
Crew professionalism and on-schedule.
Luggage drop off took a while to complete.
Excellent food and service.
the plane was late
Boarding was very quick
Non-alcoholic drinks should be free on the flight.
Food was good, individual entertainment system was good.
Cramped spaces
In flight entertainment
They don’t even give you water unless you pay. Three hour flight. Ridiculous
Staff were nice
The seats were exceptionally narrow. Seats were firm and uncomfortable, my entire body was aching and it was impossible to sleep bc the cabin lights were on the entire flight . I’ve flown to Europe via British airways before and I can’t even compare the two. THe thought of having to fly back in the same aircraft is giving me cold sweats and i wish I didn’t have to
Flight out to BCN was one of the worst in my life! Never had an agent (BA Denver) talk to you and then mid conversation say they closed 3 minutes ago (7 minutes in to trying to find a flight alternative for their cancelled flight...and I wasn’t being upset!)
Delayed for about 45 mins
They boarded quickly, left early, arrived 40 minutes ahead of schedule. The staff were very friendly and efficient.
I got to japan
I paid for Japan airlines because they are a clean airline and service is superior. Watch the fine print. My seat was dirty crumbs and leftovers left in the pouch and folding tray.
Having to pay for wifi
The staff was extremely pleasant. Food was good!
Have no complaints
The flight crew was nice. Plane departed/arrived on time.
I paid €60 extra to sit in the emergency door seat to get more leg room but once.i was in the plane learned for more leg room I accepted a smaller seat next to a bathroom and no entertainment. I could not store my belongings near me. No power outlet to charge my devices for my own entertainment on a 7 hour flight. Dealing with constant traffic for the bathroom. I sat in the middle seat between two hours other men. It was a constant struggle arm space. After 7hours in the air I could not wait to get off the plane. If I didn't actually pay an extra €60 for the seat I may not feel bad but I feel like I might have been better off without paying for the "upgrade"
Boarding was delayed a little due to weather as was takeoff. Cant blame them for weather but the connection was very tight.
Very friendly service!
Missing wheel chairs swrvice lounge far away no food option just lame klm tipique
legroom and quick
We arrived at the airport at 9:00 to check in for our flight that was scheduled for departure at 12:15 and we were told that we could not check in until 2 hours before the flight (10:15). All of the passengers for flight AZ1466 lined up in front of a check-in counter that displayed Alitalia for our flight. At 10:45 they announced the check in for AZ1466 at a different check-in counter knowing full-well that everyone was lined up for flight AZ1466 on our line. So then everyone that was lined up at the first counter had to line up at the new counter. My wife and I were initially 3rd in line and then after we had to move we were in the very back of the line. On top of that, they only had 1 person checking everyone into economy (which was most of the people on the plane) and they also had to weigh everyone’s carry-on baggage. We were initially told they had weather issues with the snow in Rome and they did not know if we would take off on time or would be cancelled. However, I was getting e-mail messages from Kayak stating our flight was on-time. So how is it that a 3rd party travel company knew what was going on, but the crew at Alitalia did not? Afterward I had to go through security, wait on the tax refund line, and go straight to board the plane. After that we waiting on the plane for 50 minutes and did not take-off until 1:05 PM. These were the problems in short: 1.No one informed us that we could not check in at this particular airport until 2 hours prior to flight departure. 2.They did not begin the check in process until 90 minutes prior to departure. 3.We had to switch check-in lines and they only had 1 check-in person. 4.We had no time to shop or eat lunch at the airport. 5.We boarded the plane and waited until 13:05 to takeoff when we were scheduled to take off at 12:15 (50 minute delay). 6.We received no communications about delays from Alitalia (via e-mail or app). However, we received e-mails from Kayak stating everything was on time. We had no communication from Alitalia about the delay or that we could not check in early (which you could do at every other airport I have been to). We also had a connecting flight in Rome that we were concerned we would miss. We arrived at Rome airport on a delayed flight out of Marco Polo airport (AZ1466). Our 13:40 flight to JFK (AZ610) was delayed until 14:45. After we arrived at Rome airport we ran through the airport to our gate and boarded the plane. After we boarded the plane we waited until 16:10 to take-off (85 minute delay). We did not receive any communication from Alitalia via e-mail, the Alitalia app, or crew members that our flight was being delayed any longer than it already was. We planned on stopping to use the bathrooms in the airport, eat a decent lunch, and shop (which I promised my wife we could do at the airport). However, we could not do any of those things because we did not receive any information about delays from Alitalia. After we arrived home in New York the airline l
Easy boarding on time nice crew
Everything was great except that our srtoller was nos given back in our stop in Rome and we needed it badly.
Everything was great except that our srtoller was nos given back in our stop in Rome and we needed it badly.
They had drinks
Thanks for continuing to offer complimentary, hot meals on your international flights! Crew very friendly. Despite being in economy cabin, crew attempted to make it a good experience.
Long flight, bathrooms start to look ugly. Incoming plane landed way out on the tarmac, obligating passengers to be all packed into shuttle bus which took a long time to get to terminal.
Crew was outstanding
Crew
Crew
We liked it all. Great flight!
The big layover but even that worked out well
on time Family Check in that the flight was not booked out
Everything Lot of leg room-in economy
Nothing- Everything was OK !!!
Attitude of the personnel
Food was great , including ice cream and selection of courses
Flew with a bunch of Jewish people who don’t know how to act in public, with at least 10 crying kids of different ages with no manners. People would stand in the isle during take off and touch down, absolutely no regards to the flight crew. Disgusting
I liked nothing.My Whats Up was not working since I did not have Russian Sim card...so not only I failed to call my family but to read news ...
Poor organized Moscow airoport with such long lines where you have to go different floors and different sides and you have just 60 min....plus the bus that delivered us fron the plane smells horrible.
Вторая еда была очень странной. Непонятные равиоли со шпинатом
The process to get into the plane at Istambul was horrendous. It took forever to process the passengers.
didn’t like anything
Very uncomfortable craft with not enough space, the man sitting in front of me was lying on my knees for the whole trip even during service. I couldn’t watch TV ‘coz it was just in front of my nose.
Staff is excellent very courteous 5star +
Seats comparing for business class is dated. internet very complicated,
I contacted Turkish Airlines 4x times before my flight to learn how to deal with excess medical baggage, mobility assistance, and meal assistance. The Customer Call Center claimed to have made all of my necessary reservation updates for all of my special meal, medical, and mobility assistance needs. They did not! When I arrived at Check-In, there were no notes about any of my requests, nor services prepared to facilitate them. I spent over 30-45 minutes escalating the situation to the Shift Manager who had to contact the central call center and her own manager, just to find out what to do about medical baggage, what's permitted, etc. I was embarrassed for their employees, who not only didn't know their own company policy on the matter, nor were they aware of the industry standard. After much arguing, yelling and threats, the Check-In desk agents finally allowed my excess medical baggage and equipment without extra charge. I still received no mobility assistance to begin my travel after Check-In to my departure gate, nor were they prepared to offer this to me in Istanbul. Again, after a long wait, much yelling, screaming, and arguing, I was finally provided mobility assistance just in time for my flight. I almost missed my flight due to Turkish Airlines not putting my request in the system, nor caring enough about the traveler to do so at Check-In. When I arrived in Belgrade, 3x pieces of my luggage were destroyed and unusable again, medical equipment was damaged, and I filed a claim with Turkish Airlines. They tried every way possible not to pay, but finally offered a meager claim, nothing close to what it cost for the damage caused or to repair or replacement the destroyed luggage or medical equipment. Turkish Airlines is the Grey Hound of travel, sure they might be large, offer many itineraries and frequent travel, but their quality, customer service and professionalism leave them amongst the bottom feeders, still 3rd world in mentality, form and function. No honor, no integrity, no class. No reason to ever fly with Turkish again, and I'm happy to tell everyone I know not to fly with them!
I had a very good experience with Turkish Airllines! crew was very friendly and excellent.
None
They boarded quickly, left early, arrived 40 minutes ahead of schedule. The staff were very friendly and efficient.
Having to pay for wifi
On time. No delays. Smooth landing
N/a
Flight out to BCN was one of the worst in my life! Never had an agent (BA Denver) talk to you and then mid conversation say they closed 3 minutes ago (7 minutes in to trying to find a flight alternative for their cancelled flight...and I wasn’t being upset!)
very nice crew
small jetcraft
Since I'm in a wheelchair the folks were ready at the gate to assist me with the aisle chair. Once on board, the crew informed me of an aisle chair in the plane so during the flight I can use the bathroom. This was my first time using the plane washroom. Food was great.
I can't get same helpful crew for Intl flights.
Excellent food and service.
Texting about lost bag, fast information
There not enough time for right connections if always delayed, bags are not at the destinatiion, no drinking water without ovepriced purchase on the plane from London to Prague,
staff very considerate, decent food with several snacks in-between, would fly them again readily
all of the same reasons as noted above
The in flight staff was very friendly
Our 2nd flight was changed by the airline, causing us to have a 6 hour layover in Philadelphia instead of a 2 hour layover. Then when we ask about changing to a different flight they told us that the original flight we were supposed to be on (that we booked over 8 months ago) was completely full so that’s why we were moved, and there were no other flights available to switch to. So we accepted that. But when we printed our boarding passes, we saw that our seats were now separate from each other, and they were both middle seats! I don’t understand how booking my tickets so far in advance still resulted in these issues. We were finally able to get an aisle and window seat (not near each other) but both flights had poor to little entertainment, which I wouldn’t have expected on such long flights with American Airlines. Really was letdown. :(
Flight out to BCN was one of the worst in my life! Never had an agent (BA Denver) talk to you and then mid conversation say they closed 3 minutes ago (7 minutes in to trying to find a flight alternative for their cancelled flight...and I wasn’t being upset!)
very nice crew
small jetcraft
On time. No delays. Smooth landing
N/a
This plane had more legroom than our international flight which was strange but at least it was better.
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