Arrived in Portland late at night. The hotel was very close to the airport. The front desk clerk was very pleasant and helpful. The room was dated but clean and spacious and the beds comfortable and the towels soft and large.
3 stars
Sojourn Suites Portland Airport
11707 Northeast Airport Way, Portland, OR 97220, United States
Portland, OR
See location+1 503 252 7500Photos of Sojourn Suites Portland Airport
Overview
Shilo Inn Portland Airport offers 3-star accommodation in Portland. It also provides an indoor pool and a sauna.
The hotel has 200 rooms and has been recently refurbished. Airport transfers, a dry cleaning service and a laundry service are available upon request.
The modern rooms at Shilo Inn Portland Airport have a refrigerator, movies-on-demand and wireless internet access. They are also equipped with a hair dryer and a microwave.
The on-site restaurant serves breakfast, lunch and dinner each day, offering an easy dining experience near the rooms and everything the hotel has on offer. Guests wanting to relax with a drink can do so in the in-house bar. A wide choice of cafés and restaurants can also be found in the surrounding area.
Shilo Inn Portland Airport provides an ideal base to explore Heathman Hotel, Memorial Coliseum and Oregon Zoo, as well as everything the local area has to offer. Cascades Train Station is within a half-an-hour walk.
Latest deals for Sojourn Suites Portland Airport
Amenities at Sojourn Suites Portland Airport
- Fitness center
- Restaurant
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Free parking
- Business center
- Wi-Fi available in all areas
- Flat-screen TV
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Towels
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Body soap
- Air-conditioned
- Towels/sheets (extra fee)
- Trash cans
- Conditioner
Kitchen
- Microwave
- Tea/coffee maker
- Refrigerator
- Coffee machine
- Dining area
- Kitchenette
Accessibility and suitability
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Elevator
- No smoking
- Non-feather pillow
- Upper floors accessible by elevator
Bathroom
- Shower
- Bathtub
- Hairdryer
- Toilet
- Toilet paper
- Private bathroom
Services and conveniences
- Business center
- Wake-up service
- Meeting/Banquet facilities
- Room service
- Key card access
- 24hr front desk
Dining
- Dining room
- Restaurant
- Vending machine (drinks)
- Vending machine (snacks)
- Dining table
General
- Seating area
- Sofa
- Telephone
- Carpeted
- City view
Bedroom
- Socket near the bed
- Alarm clock
- Sofa bed
- Wardrobe or closet
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- TV
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
Pool and spa
- Hot tub
- Sauna
Parking and transportation
- Airport shuttle
- Free parking
Workspace
- Desk
Health and safety
- Safe
Fitness
- Fitness center
Reviews of Sojourn Suites Portland Airport
7.5
Good
1363 verified ratings
Wonderful
577
Very good
218
Good
196
Okay
85
Fair
89
Mediocre
49
Poor
149
Summary of reviews
Guests say
Guests appreciated the great location and spacious rooms, but many expressed concerns about cleanliness and service quality. Issues with staff responsiveness, room readiness, and overall maintenance were frequently mentioned, alongside some positive remarks about the shuttle service and restaurant staff.AI-Generated from customer reviews
Reviews(10)
Q&A(5)
Tips(10)
Sort by:Most recent
Score by provider
7.5 out of 10
1067 reviews
7.2 out of 10
133 reviews
7.9 out of 10
41 reviews
7.7 out of 10
10 reviews
All reviews
The staff was very friendly and helpful. The only problem was the laundry it needs to be updated.
Cons (-) Very racist staff being I am an African American women. The shower was broken and the staff hardly wore a mask. Had to request to be moved to the room I agreed on when booking. I will not refer my family and friends to stay here. Elnora Riley
Pros (+) My wife has stayed at this hotel several times in the past, she likes the location near the airport.
Cons (-) My wife was traveling alone. After checking in, she was given key to room that was already occupied. She did not realize this until she went to take a shower and noticed a man's suitcase next to the desk. I was not happy when I heard this as this is both a safety and privacy issue. Contacted Shilo customer service, was told that I would get feedback shortly, but after 2 weeks had to re-contact the...
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Pros (+) If you just need a good nights sleep this is a great place for the money. Comfortable and has everything you need. Staff is very friendly and free shuttle to the airport is great.
Cons (-) This hotel is dated in appearance. Could use some updating but everything worked well and it was clean.
Pros (+) Free breakfast and free drink at the bar. Staff in the restaurant was excellent.
Cons (-) Old and out dated. Bedding needed to be replaced.
Pros (+) Pool area was nice and hot tub a treat. Restaurant was really good. Service was exceptional and staff kind.
Cons (-) Room was old and tired. Big box tvs and strange little box tv in the bathroom. Lots of peeling wallpaper and carpet was totally worn out. They really should not be putting clients in some of these rooms.
Pros (+) We enjoyed the spacious rooms and the pool and hot tub
Cons (-) We did not appreciate the condescending attitude received from both the front desk staff and the restaurant staff. Frustrated that "free breakfast" was advertised, but were only given enough coupons for 2 of the 3 days we stayed. Had to pay for the 3rd day. We were consistently treated as though we were inconveniencing the staff. Our kids were relatively well behaved, and we treated all staff with...
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Pros (+) Excellent room, nice restaurant, good overall feel.
Cons (-) We appreciated the complementary breakfast and evening drinks, but offering a free generic Coors doesn't cut it even though it's complementary! Please offer a choice of regional microbrews.
Pros (+) Large room with comfortable bed. High quality linens and towels. Friendly staff. Free breakfast in the restaurant was excellent. Great coffe
Cons (-) Older hotel with very long hallways. Carpet was dated but clean. No mini bar
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the hotel's dining options?
The on-site restaurant serves breakfast, lunch, and dinner each day, offering an easy dining experience near the rooms and everything the hotel has on offer. Guests wanting to relax with a drink can do so in the in-house bar. A wide choice of cafés and restaurants can also be found in the surrounding area.
Are there any nearby attractions worth visiting?
The hotel provides an ideal base to explore various attractions, including The Grotto, Portland Saturday Market, Lan Su Chinese Garden, Oregon Maritime Museum, Chinatown, Oregon Museum of Science and Industry, Powell's City of Books, Crystal Springs Rhododendron Garden, Portland Art Museum, International Rose Test Garden, Portland Japanese Garden, and Pittock Mansion.
What amenities does the hotel offer?
The hotel offers a range of amenities, including an indoor pool, sauna, free airport shuttle, free parking, long-term parking (surcharge), shuttle service, fitness center, laundry facilities, and a restaurant with a bar. Additionally, the hotel provides daily housekeeping, contactless check-in/check-out, and various health and safety measures.
What can guests expect from the rooms?
The modern rooms at Shilo Inn Portland Airport are equipped with a refrigerator, movies-on-demand, wireless internet access, a hair dryer, and a microwave. Guests can also enjoy a seating area, sofa, flat-screen TV, and a dining area, providing a comfortable and convenient stay.
When is the best time to visit the hotel?
The hotel is an ideal base to explore the local area and nearby attractions. Low season is in April, and high season is in September, providing guests with the opportunity to plan their visit based on their preferences and the activities they wish to enjoy.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Book a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Consider Low Season Travel
April is mentioned as the low season, which could be a good time to visit to avoid crowds and potentially get better rates.
Check Nearby Attractions
The hotel provides an ideal base to explore various attractions such as The Grotto, Portland Saturday Market, Lan Su Chinese Garden, and more, making it convenient for sightseeing.
Inquire About Breakfast
Some guests were disappointed that the promoted breakfast was not available. It's advisable to confirm the current status of the breakfast service before booking.
Room Selection Tip
If you prefer a quiet room, consider requesting one away from the elevator and vending machines, as noise from these areas was mentioned in a review.
Verify Pool Availability
Before booking, it's recommended to check the status of the pool and hot tub, as some guests were disappointed to find these facilities closed during their stay.
Consider Parking Options
If you need long-term parking, the hotel offers this service for a surcharge, which could be convenient for travelers needing extended parking.
Ask About Vegan Options
If you have dietary preferences, it's advisable to inquire about vegan meal options at the on-site restaurant, as a guest mentioned the lack of such choices.
Confirm Shuttle Service Hours
If you plan to use the airport shuttle, be aware that it stops running at 11 PM, so it's important to communicate your arrival time if it's late.
Check for Recent Updates
Some guests mentioned that the property is dated and in need of maintenance. It might be helpful to inquire about any recent renovations or upgrades before booking.
Location
11707 Northeast Airport Way, Portland, OR 97220
What's nearby
- Oregon Convention Center6.4 mi
- Rose Quarter6.5 mi
- Moda Center6.5 mi
- Veterans Memorial Coliseum6.6 mi
- Steel Bridge6.7 mi
- Portland Saturday Market6.9 mi
- NW Natural6.9 mi
- Oregon Rail Heritage Center7.1 mi
- Oregon Museum of Science and Industry7.2 mi
- North Bank Depot Buildings7.3 mi
- Weather Machine7.4 mi
- Pioneer Courthouse Square7.4 mi
Policies
Check-in/Check-out | Check in anytime after 4:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Sojourn Suites Portland Airport
Low season | April |
|---|---|
High season | August |
Average price (weeknight) | $87 |
Average price (weekend night) | $97 |
When to book a room at Sojourn Suites Portland Airport
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Sojourn Suites Portland Airport
FAQs when booking at Sojourn Suites Portland Airport
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Value for money | 8.4 |
|---|---|
Distance to city center | 7.1 mi |
Nearest Airport | Portland |
Distance to airport | 2.9 mi |
Everything you need to know for your stay in Portland
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