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we had a two bedroom appartament ,new ,very clean /swimming pool was great but it's not included in the room fee.breakfast was ok . parking problems and the room service was not what we expected.
nothing the staff of the hotel wasn't very friendly, some of them seemed malicious.they made comment about the tourists eating like pigs at breaskfast and the staff of the receptions didn't accept paying by banking transfer because apparently the money need at least three days to arrive in their account. in some rooms the furniture was very old.
I liked the view to the mountains and the facilities (piscina, massage, jacuzzi ) The personnal was not trained at all , they can not answer to your basic questions , very slow, and the principal problem was the ugly big insect which was climbing the wall in the dinning room when we had the breakfast ;also I did not liked I have give my card details when I have booked but it was not pay, so I had to spent other time at the hotel for this ; the massage was great but nobody give you clearly details before about prices but after you can have an unpleseant surprise ; I rather recomand to ask at the reception the price list and checked when you sigh the paper or when you pay ;
The view was nice. A lot of suggestions for improvement: 1. The personnel need to be more polite (they were rood and totally untrained - refused to release invoice and receipt of payment and had to insist for two weeks telephonically to have them sent by post, they did not know the SPA programme and I had to make some investigation), 2. The room was OK, but the balcony door could not close and each time I opened it, I had to call the reception to send someone to close it. 3. No parking place at all. Next time I shall certainly try another place :)
great finishing (interior and exterior). good money too for the looks of the hotel. tasty breakfast. can hear other people in the room next to you. also very strange the table setup for breakfast (round big ones like for weddings). bad location - way to far from center.
I liked the comfort the design and the cleanliness of the rooms. Terenul viran din spatele hotelului ar trebui amenajat, in cazul in care este in proprietatea hotelului.
it's too bad that they did not build this hotel somewhere closer to town, although it is conveniently placed on DN 1
Super facilities and attitudes across all aspects of the hotel. Excellent restaurant. Most helpful staff.
because it is new everything was in perfect order; rooms big enough and very comfortbale; very pretty interior; - location is terrible, right by the major highway in an industrial area; - staff has no knowledge about Ramada participation in airlines' frequent flyer programs;
Nice and clean room, bathroom. Nice big window with a view on countryside. Gym is very small. I didn't have a chance to try the food.
Excellent Hotel. Staff friendly and welcoming. very comfortable room and excellennt shower. a little out of town, but with a free shuttle. definantly my hotel of choice in Brasov.
I liked the design of the hotel and the location. The rooms were spacious and very comfortable. I did not like the fact there was no water for over an hour on our second morning and that they refused to do our laundry.
The room was very clean, well decorated and spacious. The breakfast was also very good and the staff at the restaurant very helpful. At checking out , the hotel charged us for some articles from the minibar which we had not consumed. Initially they refused to accept our version at the checkout desk, but then after a lot of discussion, they changed our bill. This left a rather bad taste in the mouth. The hotel should also train its staff to first show the bill to the guest , and only after their approval, to charge the credit card and not the other way around.
Everything was perfect.
Location was excellent. The main square of the town is charming. I imagine in the main building there are some charming rooms. Our room was on the ground floor of the annex and next to the door. Very noisy from all the coming and going. Also the office across kept their music going and the door opened. Also there was the type of fragrance despenser in our room that went off every 30 minutes or so so just as you got to sleep it would make a loud noise.
It's a nice hotel with good services right in the central square with many things to do in the area. I had a nice room with an authentic feel and a view of the Black Church. All the amenities were fine, including the WiFi. The breakfast was great for 3*.
It's situation on the main square made it an excellent location and the manner that the old house had been modified to a hotel made the rooms pleasing. There was also an extensive, good quality breakfast.
Over 500 years old yet up-to-date In the center of everything Clean Friendly service Rooms vary Be aware of some twin bed rooms
the breakfast. eggs to order, lots of choice. fresh fruit. very friendly staff the beds. Awful. If you have an uneasy back, i would not recommend.
The hotel is located right in the Square near some good restaurants. The breakfast each morning at the hotel was good too.
I like the position: it's in the center! Poor breakfast
Very helpful staff; brilliant position on the main square; old building full of character; free use of reception's internet No lift and steep stairs to the attic rooms; no safe in the room; no hairdryer in the room; little shelving space;
Excellent position, very distinctive fornitures and architecturals. Good breakfast. The staff has been really helpful.
Very central location in a historic building . Some staff were helpfull , others weren't Some staff was not amused to keep the door open all 24 h : first night :"I have to stay up for you , yes it's the last key" probably intended to give us a bad feeling ... On another night we simply couldn't get in ( if you have a 24-hour reception that means that there is somebody at the desk even if it's 3am . After 15 minutes waiting at the front door finally somebody showed up !! ) Breakfast was OK but the last day it was impossible to find some fruit juice
We enjoyed being right on the Brasov main square! It was so close to everything in town. We had so many aspects of Brasov at our fingertips. The hotel is classy, unique and offers a boutique experience in quaint downtown Brasov. Super breakfast! Best on our trip.
goog hotel, good breakfast, short distance from old town , restaurants and shopping outlets, no complaints
The hotel is really silent and offers a great view of the old city center of Brasov, which one can reach within 5 minutes per feet. One can have breakfast on teracce and enjoy a broad buffet, quite exceptional for Romanian hotels. The standard of the Hotel is high, everything is modern and functioning (also WiFi), which is also exceptional for Romanian hotels. A great place to stay and relax!
receptionist came to guide us to hotel as we had difficulty finding its location. only downside was audiable pump-motor type sonnd in the morning.this didnt disturb to a great extent.
Rooms - simple but clean. staff - polite. conveniently located hotel for those who like to wander through the medieval streets, and the view from the window - just gorgeous. For staff - to monitor the availability of hot water and drink during breakfast. I booked "lux" - but the room in which we lived was an ordinary Suite with a very simple furniture
nice spacious rooms,very pleasant helpful staff.Very good view of Brasov from restaurant and own balcony. I found the walk up from town to the hotel quite tiring (about 20 mins).No buses and taxis were not available as they would only do longer trips.
Newly refurbished, very comfortable and clean. although I had my doubts about the restaurant, thefood was very good! the view towards the courtyard isn't the best
very clean and perfect value for money; good choice of breakfast and food in general; very close to Prejmer Cathedral
This hotel is great. Easy to find. In a very quite area. The rooms are big and clean, with a nice balcony. The shower is great. 10+++
good parking avoid 3* room. its in backyard. near to the kitchen.
I have been in hotels in 51 countries. The room was excellent. There was no A/C but since we had a Balcony the evening breeze was perfect and there was no street noise. Smiles and a desire assist was the hallmark of the entire staff. At the breakfast Buffet eggs to order and omelets were offer by the waiter. The food was excellent and a good value. Head Waiter Bogdon was very helpful with the City and sites in the country in addition to attending to every dining room detail.
Reception desk staff very helpfull Bedroom dark during the day
Please provide power sockets near to bed for phone charging, phones are used as alarm clocks also and shouldbe near the bed. Easy to get to power sockets for charging laptops etc. Breakfast area need to be improved it is very dismal in the seating area and all the equipment look tired and dated.
Small and easy to get about. Buffet breakfast had good choices and the restaurant has a nice wine list. Reception staff were helpful, on the whole. The service in the restaurant at lunch time was below par. The waiter seemed to want to put everyone in a small area whereas most tables were free. The music played very loudly - quite unsuitable for having a meal in a restaurant - and when we asked to turn the volume down, we got a rather irritated answer, so decided to leave and have lunch elsewhere.
It was close to the main square. I got one of the three star rooms at this 4 star hotel to save some $. They are out back and up some stairs. I should have specified a non-smoking room. The room seemed a bit dingy. The bedspread and curtains were something out of the 70s, but the bed was comfortable and room wasn't bad. I was going for value, since I had the room for maybe 17 hours and was in it less than 8. It served its purpose.
This hotel is perfectly situated some 3 - 5 minutes walk from the old town. The hotel is divided into two parts but are connected with a small passage. The four star part seems to be far better than the three star we used. The staff was very helpful and friendly. The breakfast contained many different items and also - actually - great coffee which is not that common. Nothing. You pay for a three star and you get a three star with excellence.
Friendly and helpful staff at reception and in restaurant; comfort in rooms; location near city centre Loudness of the (disco) music in restaurant, starting at breakfast time... Wireless access limited to meeting room, no, or difficult access in other areas like rooms; no airport transfer available
We had a very spacious room with a living room area with couch and sofas. Temperature inside was quite high. It was too warm for us.
The bed was very bad to sleep and to much hard!!!!!
No water pressure for the shower. No dvd in room as stated in the room description. Bed was very uncomfortable.
surprisingly large room with amazing view, bathtub with jacuzzi, good location
Location, location, location...5 min walk from city centre. It is located in a very quiet area on Brasov.
Unique building, beautifully furnished. Lovely view from terrace. Exceptionally helpful and pleasant staff. Interesting menu and well stocked bar. it's a bit difficult to get to if you don't know the area.
Location and view from our room were very good. Staff was really friendly and helpful.
Quiet, confortable and clean rooms and very good reception service !!! A strange smell in the bathroom
The room was large and comfortable, and so was the bed. Everything was perfectly clean. Staff spoke good English. In the room there was no wi-fi reception (it worked outside the room). We had a room on the third floor and it was a lot of stairs to climb (no elevator). Breakfast, depsite the a la carte menu, no impressive at all - a tomato, a single one, shared for two, etc... Overall, a little overpriced.
The space of the room.the light inside of the room.Windows are wonderful ! Same improvement or a rehabilitation has to be done.
Nice large rooms, excellent service.
Very friendly staff, nice view room and family atmosphere.
The quiet location close to the town centre, the large comfortable room and the friendly service.
The hotel service is good. All the rooms are beside the stairs and lift area, when guests come up go down the building , we can hear the noise,stay in there can't really have good rest due to different sechdule for different guests.
The rooms are exceptionally spacious and with good finishings. Good choice of food at the resatourant, well prepared. Great panoramic view over the city. Esy access to the central area. The last 100m of the access road should be repaired.
I would not reccomend this hotel at all. First of all the walls are paper thin and the beds are very uncomfortable. The closer you are to the ground level, the louder you can hear the stay dogs barking and howling. If you staying in the deluxe rooms, don't be fooled by it having a bathtub as it barely fits one person. Breakfast, what can I say, I asked for orange juice and they offered me fanta! They offer stale coffee and 'croiscents' that come in a box from the supermarkets. The only positive thing I would say is that even though its outside the city, its really close. And the view from the mountain it sits on is nice. I would never go back.
The staff were excellent and went out of their way to oblige and were very friendly. The food was good. The hotel was clean. The sauna was a bit impractical and the staff told me the swimming pool was out of bounds because the weather was too cold but by Scottish standards the weather was good and certainly warm enough for outdoor swimming. Lack of pool, no bath (shower only) and impracticality of sauna.
nice view over brasov our room wasn't so clean, very ugly and dirty bathroom, everything is and look very cheap, but the hotel costs like hilton etc. i definitely would not recommend or stay at this hotel.
Breathtaking view. Ideal place for relaxation.