Cons (-) Cold water showers. When we referred the issue to the reception counter, they simply stated that the water tank was empty. Not the friendliest of staff with the exception of Lupita from housekeeping. She was very nice and welcoming.
3 stars
Collection O Hotel Del Portal, Puebla
Juan de Palafox y Mendoza 205, 72000 Puebla City, Puebla, Mexico
Puebla City, Mexico
See location+52 222 404 6200Photos of Collection O Hotel Del Portal, Puebla
Overview
Colonial Puebla hotel in Puebla Historic Center with a 24-hour front desk A restaurant, a bar/lounge, and a snack bar/deli are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a business center, a meeting room, and concierge services are onsite. Collection O Hotel Del Portal, Puebla offers 90 accommodations with laptop-compatible safes and complimentary toiletries. 32-inch flat-screen televisions come with satellite channels. Bathrooms include showers. This Puebla hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.
Amenities at Collection O Hotel Del Portal, Puebla
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Business center
- Wi-Fi available in all areas
- Flat-screen TV
- TV
- Cable or satellite TV
- Free toiletries
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Linens
- Towels
- Fan
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Body soap
- Trash cans
- Conditioner
Services and conveniences
- Business center
- Wake-up service
- Safety deposit box
- Meeting/Banquet facilities
- Room service
- Key card access
- Bottle of water
- 24hr front desk
General
- Family rooms
- Seating area
- Soundproofing
- Telephone
- Carpeted
- Tile/marble floor
- Storage available
Bathroom
- Shower
- Hairdryer
- Toilet
- Toilet paper
- Private bathroom
Bedroom
- Extra-long beds (> 2 meters)
- Feather pillow
- Socket near the bed
- Clothes rack
- Wardrobe or closet
Accessibility and suitability
- Elevator
- No smoking
- Designated smoking area
- Private entrance
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- TV
Dining
- Restaurant
- Bar/Lounge
- Vending machine (drinks)
Health and safety
- Daily housekeeping
- Safe
Pool and spa
- Hot tub
Parking and transportation
- Parking
Laundry
- Laundry service
Workspace
- Desk
Reviews of Collection O Hotel Del Portal, Puebla
8.1
Very good
1261 verified ratings
Wonderful
535
Very good
237
Good
196
Okay
82
Fair
83
Mediocre
38
Poor
90
Summary of reviews
Guests say
Guests appreciated the excellent location of the hotel, which is close to bars and restaurants. Many reviews highlighted the cleanliness of the rooms and friendly staff, particularly praising Lupita from housekeeping. However, several guests reported issues with cold water in the showers and noise from the street or restaurant, which detracted from their overall experience.AI-Generated from customer reviews
Reviews(1)
Q&A(5)
Tips(10)
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8.1 out of 10
1024 reviews
6.5 out of 10
1 review
All reviews
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
How is the quality of the beds at Collection O Hotel Del Portal?
Some guests found the beds to be too rough, while others found them comfortable and clean.
Is parking available at Collection O Hotel Del Portal?
Yes, the hotel offers parking for guests.
What can I expect from the food quality at Collection O Hotel Del Portal?
Guests have mentioned both good breakfast and delicious food, but some have expressed dissatisfaction with the buffet and specific dishes.
How is the cleanliness at Collection O Hotel Del Portal?
Guests have praised the cleanliness of the hotel, but some have mentioned issues with specific rooms and facilities.
When is the best time to visit Collection O Hotel Del Portal?
The high season is in April, and the low season is in February.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Street View Room
Despite some complaints about room odors, several guests appreciated the street view rooms. Consider requesting a street view room for a potentially better experience.
Check Room Amenities
Some guests mentioned issues with the room facilities such as defective shower heads and noisy fans. It's advisable to check the room amenities upon arrival and report any issues promptly.
Explore Nearby Attractions
The hotel's proximity to attractions like Zócalo de Puebla, Catedral de Puebla, and Street of Candies makes it convenient for sightseeing. Take advantage of the central location to explore these nearby attractions.
Consider Noise Levels
Several guests noted noise-related issues, such as loud music during breakfast and street noise. Light sleepers may want to prepare for potential noise disturbances and consider earplugs if necessary.
Verify Room Type Upon Check-In
Some guests reported not receiving the room type they had booked. It's advisable to double-check the room type upon check-in to ensure it aligns with the reservation.
Be Mindful of Water Pressure
Multiple guests mentioned low water pressure in the showers. Consider adjusting expectations for the water pressure and allowing extra time for showers.
Plan for Climate Control
Guests highlighted issues with room temperature, including overheating due to sunlight exposure and the lack of air conditioning. Consider packing accordingly and preparing for potential temperature discomfort.
Explore Dining Options
While some guests were dissatisfied with the free breakfast, others enjoyed the good breakfast and ambience. Consider exploring nearby dining options for a variety of choices.
Engage with Helpful Staff
Many guests appreciated the helpful and friendly staff. Engaging with the staff for recommendations and assistance can enhance the overall experience.
Manage Expectations for Room Size
Some guests found the rooms to be small. Managing expectations for room size can help avoid disappointment upon arrival.
Location
Juan de Palafox y Mendoza 205, 72000 Puebla City, Puebla
What's nearby
- Zócalo de Puebla167 yd
- Catedral de Puebla188 yd
- Biblioteca Palafoxiana273 yd
- Street of Candies331 yd
- Amparo Museum394 yd
- Capilla del Rosario395 yd
- Templo de Santo Domingo415 yd
- Mercado el Parian435 yd
- Artist Quarter0.3 mi
- Museo de Arte Popular0.5 mi
- Downtown Puebla0.8 mi
- Museo Poblano de Arte Virreinal0.9 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Collection O Hotel Del Portal, Puebla
Low season | August |
|---|---|
High season | November |
Average price (weeknight) | $34 |
Average price (weekend night) | $47 |
When to book a room at Collection O Hotel Del Portal, Puebla
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Collection O Hotel Del Portal, Puebla
FAQs when booking at Collection O Hotel Del Portal, Puebla
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See most recommended stays in Puebla CityGood to know
Value for money | 8.1 |
|---|---|
Distance to city center | 0.3 mi |
Nearest Airport | Puebla City Huejotzingo |
Distance to airport | 13.9 mi |
Everything you need to know for your stay in Puebla City
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