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The location. The balcony on the upper floors. The price was excellent for a beachfront hotel! The staff was extremely helpful! Unrenovated rooms...I stayed in a renovated room the first night but needed adjoining and had to switch and one was renovated the adjoining wasn't. The hotel is about to go through a huge reno and that will be awesome but you won't get the awesome pricing for this beachfront hotel.
Extremely friendly multinational staff. Girls at the front desk were great. Saw them handle a demanding customer deftly. 'Tiki' bar is a plus and they serve food there and poolside. Beach is very clean and sand is off white so not too hot on the feet. Skim board and boogie board rentals on walkway out to beach. Not enough lounge chairs. Only saw 3. No egg whites in restaurant. My room had no frig or microwave. Alarm click was junk. Exercise equipment marginal at best. No weights.
Just your typical mom and pop beach hotel, nothing fancy, but the staff was great and it's built for t-shirts and flip flops.
HK poor, Food poor, maint poor. However it was on the beach with a pool and much cheaper than comps.
Pool, beach front and location close to shops was great. It is a shame could be great hotel but needs renovations. Looks and smells old and mildewy
Five stars for location price and staff. (Thanks Shelby) minus 1 star for cold shower in the morning.
It was better than staying at one of the cheap motels or inns nearby Didn't seem to be as good as the ratings made it seem. Was a two star hotel at best.
I loved the location. Beach was spectacular! The hotel needs to be updated. First floor was full of barking dogs.
Pool and beach access, pet friendly and has hot breakfast available every morning for purchase. Gym not functioning, air conditioner in room not functioning, and room very damp.
Pool, poolside bar, private beach entrance, clean room with tile floor.
The pool was nice but closed to early. We enjoyed having access to the beach from the pool area. We stayed two nights and no one ever came in to clean the room while we were out. We had three young children and the cable went out and no one came to fix it until that evening. The front desk staff in the evening were very rude. When I went to the front desk for help the person working was playing on her cell phone and did not even see me approach the counter. The beds were extremely uncomfortable as were the pillows. We will not be staying there again.
Staff was great and location was great. Room was old. The balcony door was hard to close. The toilets didn't flush well.
Upon checkin I stood in lobby for greater than 20 minutes with no one in sight. Once an employee finally arrived I asked if everything was OK and she acted like I had done something wrong! She was very rude. Also toilet clogged up during stay they told me no one was available to fix it for me to come to lobby to get a plunger. Does anyone work here?
Rooms were clean, tiled floors throughout, friendly staff
Rooms were kept clean. Pool area also clean and well kept. Short walk to beach. Good small Continental breakfast. Staff was knowledgeable and very helpful.
Room was clean and bed was comfortable .They also had a nice pool . A little further to the beach needed you take the car to get there
Very friendly staff, clean rooms, had a frig and micro in room (we used frig to store food brought), nice location, restaurants walking distance (also gave us discount for), grocery nearby, beach nearby, it was perfect for us! we didn't take advantage of the breakfast (we have gluten free persons, no items for them) but we expected that
good for the price and good location TV was too dark and I couldn't adjust the brightness
Love the location. Comfort and clean. A/C wasn't working properly, too much noisy.
have always felt welcomed and well attended to when have had questions or asked for special service
Clean rooms, hardwood floors, really good price for the clean updated rooms, fantastic included breakfast (not just your average cereal and toast... We had sausage, pancakes, eggs, home fries, cheese grits, etc.) No elevators, ice machines were far away (downstairs, around the corner and behind the building), shower only
The location was great,picked originally was planning to bring a pet turned out to be a great place to stay No exercise room
It was clean, clean & most of all clean! Close to tram pickup. Housekeeper showed up at 8:30am!! We miss you seed it every day we were there. Check out is 11, why is housekeeping coming so early when we're sleeping?!
Breakfast and Pet friendly Service and price.
Plane was delayed by 7 hours. I get a phone call from the hotel offering a refund for my first night. They didn't have to call, but they did. No other service (car rental, etc) that I had reservations wouldn't give me a refund, let alone call to ask if I wanted one. Front desk folks were nice gentlemen. They respected all my requests and were cheerful to be around.
The staff were friendly . Good breakfast , good pool noisy aircondition
The pool was beautiful, clean and well maintained. The breakfast included things like chocolate chip pancakes and cheese grits. The staff at the front desk was friendly and pleasant. We really enjoyed our stay here!
The complimentary breakfast provided was very nice, even had fresh fruit! The location was a bit out of the way. We like to walk everywhere so it was a bit of a walk to get to the "old town" section of St. Augustine, maybe a two mile walk?? If you don't like walking a taxi ride is inexpensive, about $8.00 one way from the hotel to the "old town", we chose this mode of transportation at night.
Rooms were very modern and clean. Staff was very friendly. Pool area is beautiful.
Clean rooms and a good breakfast. I would definitely stay again Walls were thin so it was very loud inside the rooms. Heard neighbors and people walking outside room throughout the night
Pets allowed Loved everything will be rebooking
Great, friendly & helpful staff...liked the touch of a server for the breakfast!
extremely close to the beach and still accessible to old town. not much
Staff was friendly and accommodating. Small bathroom.
Restaurant hint (Salt Water Cowboys) by the front desk clerk was THE HIT!
The staff was very nice and helpful ,very friendly, they also know the area by giving good direction ,and direct you to places of intrest on the first Day there was some ants in the room ,i mean big red ants , well I report it and they take care of them
Everything That the pool closed at 10pm
Staff was super friendly. Christian checked us in and helped with our first issue promptly when we brought it to him. The Maintenance staff was responsive and professional when assisting with the second issue. We arrived and checked into our room, the first room we were put into smelled terrible a heavy damp mildew smell. We assumed that since it's a beach hotel maybe once we got the air going it would clear out. Two hours later (I'm not one to make complaints so it took me awhile to decide I really couldn't handle it) I ventured to the front desk and Christian offered to show me another room not too far from where we were. The next room also had an odor but it was more of a remodel smell (paint/new carpet etc). We moved because anything was better than the room we had originally. Now the issue with the second room was that the AC didn't work, it blew air but never got cool. Made for a long late May night in a hotel on the beach with no windows. The front desk sent maintenance to work on it shortly after we let them know the next morning and the unit was replaced. After those bumps the stay was fine. Breakfast is nice at this property. Staff is great but the rooms left a lot to be desired.
Great location, clean rooms, very quiet. Specifically reserved room 206, then told on arrival room wasn't available because people in it decided to stay. They should have been moved to another room. They should update the mattress, they were a bit lumpy.
This is the 3rd time I have stayed at the Casa Monica. It is a great property in an excellent location. The hotel is getting a bit on the rundown side. Our sink faucet sprayed water all over the counter which was a little messy. But the charm and ambiance will make Casa Monica a hotel choice in the future. The hotel bar is very good and well staffed. The food there is great after a long day walking. The rooms are charming and the beds are very comfortable. We were on the 4th floor and the high ceiling and western view over the pool deck was very nice. Staff is first rate and the cleanliness is too notch. I know there are some renovations underway and I think some of the older features are being brought current. Just not a 5 star this time.
Rooms were beautiful and clean.
All staff we encountered were very welcoming and helpful, especially Meredith and Holly at the Front Desk, Ron at Valet Parking and our cleaning person.
Pluming was a little bad . Slow draing tub . Low water pressure
We traveled with a one year old... the staff were extremely helpful. The room was newly remodeled and nicely I might add. The a//c great, the location for our purpose was good, the restaurant next door was also a plus...breakfast super....warning if you order the pancakes....you will need a doggie bag. Parking a little tight. Pool is adequate but small.Overall good.
The room was huge and recently remodeled. The staff was friendly and the room was clean. Great hotel!
Everything was good, nice place Poor breakfast
Wow! What a great place I found and so last minute. This place is so cute and so clean! My boyfriend and I just wanted to get out of our town for a little get-a-way and this was the perfect spot for it! We are in our mid-to-late 20's and can appreciate a nice hotel and great service. Our room was perfect, nice and upgraded. I didn't show my boyfriend the hotel when I booked it, he was a little skeptical when we arrived but when I opened the door and he saw it, he dropped his bags and looked at me with the biggest smile on his face and said "Wow, this is awesome, look at the floors and countertops" Having a man who does high end home renovations can be quiet hard to satisfy, but I did just that when I found the Jaybird. The place was clean and had everything we needed and just a 2 minute drive to the city center. And the price, you can't beat it! We will definitely be coming back to stay at the Jaybird!
I read many reviews before deciding on the Jaybird Inn. We were pleasantly surprised. The remodeled rooms were clean and comfortable, the beds were very comfortable and the staff was helpful. Not really a walk to downtown
We were truly and pleasantly surprised by this hotel. Not only was it well priced but also well situated, clean (spotless), cool (new a/c unit) and very comfortable (large rooms, shower/toilet and beds). All the little extras, at no extra cost, included: free wi-fi, a fridge, a microwave, a coffee maker (with normal and decaf coffee), a large TV, shampoo/soap/conditioner, extra towels, etc. which added value to our stay. Also included was the use of a pool, a gym, access to a desktop computer & printing facilities and a sitting/resting/waiting lounge area. The staff were very friendly, pleasant to talk to and informative. A separate eating area (another building approx. 75 feet away), included a bar, a pizza restaurant a conference room and a delightful and shady outdoor patio/garden sitting area. The food was simple, not expensive (plus 15% off for residents) and tasty. As it's a motel, we parked a few feet away from our room (free parking) and noticed a Walgreens and a CVS across the road for those last minute nibblies/munchies. Ten out of ten in our opinion. There's not much here except that there is a train that runs every hour from early to late and as it approaches the crossing (approx. 75 yards away from the motel) blows it's horn several times. For overseas visitors, there are no plug adaptors, so bring your own.
Friendly staff, especially Shirley. Priced right, good location, would definitely stay there again.
We stayed for 4 nights for a much needed restful vacation, Jaybirds Inn was perfect, very clean, beds and bedding very comfortable and the location great as well as helpful staff. Would recommend it and actually planning another trip back before the end of the year Would have liked some healthier choices for breakfast.
It was clean. Some of the staff are not as nice
We weren't sure about Jaybirds when we pulled up. I had booked the room based on reviews and was surprised to find an old school motel. Boy, were our expectations exceeded!!! Helpful desk manager, nice clean room with local art photography on the walls and one of the best diners I've ever eaten at is attached! The bartender is very knowledgeable about the area. We continues our road trip up into the Carolinas and stayed at a variety of places, but jaybirds was my family's favorite!
Everything about Jaybird's Inn was great. Great room, great staff, great restaurant, great food, and great prices. I will start there again next time I'm in St. Augustine. Loved everything.
The layout of the room is exactly like every other motel. But this is the only similarity the Jay Bird has with others. The entire motel has been renovated and it feels like it has been recent but I think they simply do a fantastic job at maintaining what they've done. The room was nicely tiled throughout with what looks like upscale tile and the decor or the wall which the beds sits at, helps make the room look very upscale. Just like something you'd find in New York or California. The bathroom is just as nicely renovated. A walk in shower the size of a tub with a "rain shower" type shower head placed nice and high for tall guests. I'm surprised they don't charge more than they do for these rooms. We would definitely stay here again and would recommend this motel to anyone! The younger staff referring to me and other guests as "Buddy", instead of "Sir". I thought this as very unprofessional and not fitting to the standard the rest of the motel.
Room and great location Poor breakfast
Very little. Breakfast, Costly Valet Parking, very small room for $430 / per night, amenities in room similar to Motel 8 hotels. Definitely not a Hilton Hotel model I would be proud of.
It was located close to everything we wanted to see. We did not need to use our car. Restaurants, shopping, siteseeing
The hotel is perfectly located in St. augustine right on the seafront. It is right in the middle of the old St. Augustine, so everything can be easily accessed by walking (5 min max). The rooms are clean and nice. WiFi fast and free. There are no views except for seaviews. St Augustine is a very beautiful city and sea view is not the best thing to see outside of a window here.
The Hilton Bayfront is an amazing hotel. The staff was awesome and our room was comfortable and clean. I would recommend it to everyone I know. It's location is absolutely perfect in the heart of the historic district. walking distance to almost everything.
very good location foe seeing the sights. The price was reasonable. Could not get to our room because of construction in the hall and rooms on both sides of our room. Power tools and lumber laying across the hall. Dust and dirt everywhere. We asked the woman at the desk when checking in to move us to a different part of the hotel. She said that she would be "happy to cancel our reservation and we could go somewhere else" I asked to speak to a manager and was told that was not possible, the head housekeeper did come out to say that the construction on the room next to us would end at 4PM that day, It did not. Reception, dinning room and bar was closed for renovations. A nearby room was turned into the breakfast room and a temporary reception area was placed in the back, and a portable bar was set up in the evening serving beer and wine. What kind of wine, we asked the server; Red and White. This type of customers service may just keep me from going to a Hilton in the future. Management just didn't care.
The $24 parking + tip was an experience. Never stayed in a handicapped room before since I'm not handicapped. The $15 free continental breakfast + tip was superb.
good service, excellent accommodations, fantastic golf courses
The hotel itself is amazing and the location is fine. You have to pay for internet and certain amneties
Hot tub was not hot at all! For the price of the room, Wifi should be included, no reason to pay $14.95 per day when wifi is free in lobby. Was told there was a sauna, NO such luck, Room was used for storage.
Bartender was very friendly, Check in was very courteous and helpful.
The staff were accommodating, and we were treated to a complimentary dessert and sparkling wine as a treat for the last day of our honeymoon. The room was nearly perfect excepting a broken.smoke detector. The fitness facility was amazing. The resort clientele appeared below the standards to which the hotel aspires. In addition, the check-in process was slow. The contemporary or "virtual" terminals were not sufficient. Finally, the resort would benefit from a few more onsite amenities such as a second restaurant or bar area and indoor pool. As a member of the Marriott family, excellent models abound.
Will stay there again assuming time permits.
Beautiful place. Clean rooms. booked the hotel but we're placed in the villas. Down the street and away from hotel conveniences such as restaurants and bar. . Booking said 12:00 check out villas had a 10:00 am check out. Pull out bed instead of two doubles.
Loved everything about this hotel. For the price, this hotel was off .the charts, No complaints whatsoever
The Palmbreeze room was clean and very comfortable. Nice decor. Friendly staff, easy check in and check out. Breakfast gave both of us a horrible stomach ache. We're normally not sensitive to any type of food nor do we have any food allergies.
The bed was extremely comfortable. The staff were attentive, and without being reminded remembered after our first morning that one of our party did not eat meat (and prepared subsequent breakfasts without meat).
Lovely place, quaint, breakfast room very nice with delicious food and 40's music, Chelsea and Katie are wonderful. We'd stay again. Also sweet cat lives there. My guy is a big guy. Shower a little tight for him. Shower soap too small. No box of tissues. Didn't get in the way of our enjoying the place.
Great breakfast with excellent serving staff. Excellent location Some guest had dogs. One of the guests dog barked a lot at night which was disturbing
The overall location and cleanliness of the hotel. Highly recommend for a trip to St Augustine Beach Took a bit of time for the room to cool but once it did, it was nice.
This hotel is should be rated higher than a 3 star. Clean comfortable rooms, new mattress, restaurant on site, Hotel and Restaurant staff very nice. The best value for this location period
perfect location for easy beach access. Beach was nice and quiet right there too. Breakfast vouchers for 8.50 each were worth it. very good eggs benedict and other options.
Yes, out of TV for 2 days. They took them 45 min to bring towels. They didn't clean the room. I found it as I left it during the morning.
This guest did not leave comments about this hotel.
The location was convenient to the beach and historic St Augustine. Rooms were comfortable and quite. Had a pleasant stay.
beach access best restaurant charming ambiance
This guest did not leave comments about this hotel.
Location The AC did not work and there were dirty bandaids next to the bath tub and the staff was NOT concerned.
The hotel is located very close to the beach. We booked the room for 2 nights. We left the hotel at 9am & came back at 7pm and our room hadn't been cleaned. We never experienced that before at any hotel. We got a new room fortunately but we had to pack everything up and move after a long day.
Aside from the location, the room was exceptionally clean. I enjoyed the atmosphere immensely, and look forward to my next stay, which will hopefully be very soon. I'm excited I have a new place to run away too! Very minimal that I did not like, and I am picky. I would have ideally chosen a different location away from the lobby elevator, as I could hear the lobby music from my room, however that was turned down later in the evening.
Very friendly and accommodating staff. Great location within walking distance of nearly everything. Rooms older. Very clean but very limited. Breakfast minimal more like a snack.
This guest did not leave comments about this hotel.
It is located in a perfect spot with walking access to shopping, the fort, and Ripley's. We loved our stay and will definitely stay here again when we return.
It was right in the beginning of the town village. Close to everything an it was cozy. Nope
quaint hotel in the heart of everything we wanted to do... parking for hotel guest was over a block away... good thing it was not raining when we were there...
This hotel's staff have been extremely friendly, beyond helpful, they offer free continental breakfast, free wi-fi, discounted parking, elevator usage, and the room has that romantic feel. Not a thing.
Very friendly and helpful staff Noise from nearby tour buses
Open air shopping area was fun. location was perfect near bars, shops, water and the fort. Staying above the chocolate shop was too tempting. Also sugar hyped children ran up and down the steps. Fortunately they crashed early.
The room overlooked the old town shopping area and had great porches and rocking chairs. The staff was very friendly and came right out to unload the car and give us the parking pass for the garage. Our bags were immediately taken to the room.
Charming staff,Great location,and just an overall enjoyable experience. no
The location to what we wanted to do. Room could have been bigger for the price paid.
Clean modern room with large comfortable bed. We did not like the. Tourist Disney quality of the town and HATED that the hotel had no parking and was scared taking out bags out on such a busy intersection. We would not stay there again.
We loved the spa tub and the king size bed! It was nice to be in a bubble bath and have open doors to see the TV and bed. Best night's sleep we've had in awhile. The only down side was the TV. It says in the pamphlet you can rent pay per view movies, which isn't true. Also, it would have been nice if there was a DVD player.
Each was across street and several blocks away but not too far to walk
The room wasn't bad, clean and comfortable. The breakfast was good, but not included. The location wasn't what I had expected. Our reservation was until Friday, but they told us it was only until Thursday onThursday. After we packed everything up and loaded the car because they said no rooms were available, they realized their mistake and put us in another room. It was a big hassle for us. Comping breakfast the next day didn't make up for it.
It was my second stay, it's not a long cab ride from downtown, it's across the street from the beach. Sunset Grille is a good place to grab a beer and a bite to eat. The hotel itself serves breakfast and has a conveience store in it which is nice. The hotel, overall is clean and I would recommend staying there. The bathroom door wouldn't close and the room smelled like someone smoked in it a while ago.
We weren't aware about the breakfast until we were leaving. No mention of it and no one told us Hilton had breakfast
Very friendly and helpful front desk staff. Clean comfortable room in a great location.
Went to St Augustine for a wedding with my wife and our 21 year old son. From the moment we arrived we were welcome with a friendly smile and later in the evening we stopped at the beautiful bar for a nightcap and met a friendly, professional and knowledgeable Bartender. The accommodations and food were fantastic. Will definitely comeback
I didn't like that I was sent to the wrong room and then given a new room and when I arrived at the second room the keys didn't work. I had to go back and forth to the counter 3 times and had multiple long lines to wait for. I also didn't liked hat because of the 45-60 minute trying to figure out my room I was delayed from our Valentine's Day dinner. Was very embarrassed on what should have been a romantic evening. Thanks.
Educational Rained out all weekend
We had our wedding reception at Old City House Inn. Juan and his crew were absolutely amazing and exceeded every expectation that we had. The Inn is a beautiful little place with an intimate and luxurious feel. The food is consistently incredible! Every item offered was delicious, perfect temperature, and fresh! Literally everybody who attended made comments that it was by far the "best" food they have had at a wedding. No complaints whatsoever! We are very thankful to Juan and the rest of the staff at Old City House for making our special day so amazing!