Basics
Services and conveniences
Dining
Bathroom
General
Accessibility and suitability
Family friendly
Parking and transportation
Media and entertainment
Laundry
Workspace
Things to do
Health and safety
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What can I expect from the hotel's breakfast?
The hotel offers an extensive breakfast buffet with a nice selection and a great view. The breakfast is very good and well staffed, providing a wonderful start to the day.
Is the hotel suitable for families with children?
Yes, the hotel is family-friendly, offering babysitting or child care services, kids meals, and complimentary breakfast, making it a great choice for families with children.
What are the views like from the hotel rooms?
The hotel offers spectacular views of the lake and the sea, providing a beautiful and relaxing backdrop for your stay.
How is the hotel's customer service?
The staff at the hotel are described as fantastic, very helpful, and accommodating. They are friendly and provide excellent service, ensuring a pleasant and comfortable stay.
What amenities are available for guests with accessibility needs?
The hotel provides increased accessibility and has an elevator, making it convenient and accessible for guests with mobility requirements.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Book a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Be Cautious with Hotel-Booked Excursions
Some guests advised against booking excursions through the hotel, citing issues with refund and communication. It may be wise to explore alternative booking options for tours and activities.
Consider Noise Levels
A few guests noted that the rooms facing the coastal road could be noisy, affecting their sleep quality. If sensitive to noise, consider requesting a room away from the road.
Check Room Amenities
Some guests were disappointed by the lack of a fridge in the room. If this is important to you, it's advisable to confirm the availability of specific amenities before booking.
Explore Nearby Dining Options
While the hotel received praise for its breakfast, some guests found the lunch and dinner options limited. Consider exploring nearby restaurants for a variety of dining experiences.
Be Mindful of Room Temperature
Several guests mentioned issues with room temperature, with some finding the rooms too warm. It may be helpful to inquire about temperature control options or room locations when booking.
Verify Water Dispensing Stations
Some guests encountered issues with the water dispensing stations on each floor, leading to inconvenience. It's advisable to check the functionality of these stations upon arrival, especially if relying on them for drinking water.
Consider Security Measures
A guest reported a burglary incident where a room was accessed easily. It's important to be mindful of security measures and consider using additional precautions to safeguard personal belongings during the stay.
Plan for Transportation
Guests highlighted the challenge of getting a taxi from the bus terminal, which is a 2km walk from the hotel. It's recommended to plan for transportation in advance to and from the hotel, especially with luggage.
Check Wi-Fi Connectivity
Some guests experienced issues with Wi-Fi connectivity in their rooms. If reliable internet access is essential, it's advisable to inquire about the Wi-Fi coverage and consider room locations with better connectivity.
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Low season | June |
|---|---|
High season | December |
Average price (weeknight) | $188 |
Average price (weekend night) | $189 |
Value for money | 8.2 |
|---|---|
Distance to city center | 1.2 mi |
Nearest Airport | Puerto Natales Teniente J. Gallardo |
Distance to airport | 4.0 mi |