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5.6
Pick-up complicated, failure of the car the second
Pros: Reactivity when we had the failure on the second day. Even if we were remote, the agency sent a car within 4 hours
Cons: Due to a problem with our previous travel by bus, we had to delay the pick-up outside the opening hours of the office. After negotiation by phone, it was agreed that they would bring us the car at the hotel in the evening, but when we arrived the communication was far different,. Eventually we managed to pick up the car the following day, but I spent the night with big doubts.... The car was strange at the beginning, and I concluded that they had sub-inflated the tyres because we had to travel on tracks inside the Torres del paine park. But the second day, we had the rear axle BROKEN !! The cleanliness of the replacement car was not very good
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7.2
Cons: Pick up was a bit slow & complicated in Punta Arenas. Drop off was difficult. I arranged for a drop off in Puerto Natales. When I arrived at the office, the office was closed for the week for the holiday. There was no message of what to do with the return. I called the airport in Punta Arenas, they gave me the cell number for the manager of the Puerto Natales. Once I reached him, the return was easy, but I was unsure of how to return the car
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