Puerto Natales Car Rentals

No information. No apologies.

Cons: We arrived on dec 25 as per our reservation. The location was closed. We lapped around a few times to ensure it wasnt temporary. When i saw someone inside i gestured and they responded they were closed. I returned early the next day dec 26 to be informed that my reservation had been cancelled because i did not arrive exactly at noon on the 25. No information had been provided to me prior to my arrival other then the confirmation from kayak. The signage outside said 24 hr phone number which was also disconnected or unresponsive...whichever is irrelevant now. The attendant on the 26th mAde no attempt to make me whole in any way. Not even a suggestion in how to find an alternate arrangement. I was left missing critical time slots and prior arrangements at my own expense. I had to resort to a local shop at high risk because of this outfit’s incompetence. If there was a rating worst than “poor” i’d give it for a complete lack of communication.

Good and honest rental

Pros: Honest people, no tricks.

Cons: A bit expensive, pick up was after hour and I had to wait 30 minutes in the cold

Watch out for car damage inspection

Pros: The car was fine, BUT - see my comments in the "didn't like" section.

Cons: First of all - the folks that work there don't speak any English - or very very little. I hope not to sound "Lingo-centric" in saying this, but I'd think a car rental agency in a tourist destination to have maybe one staff member who could speak English a bit. Here's the issue though... BE VERY CAREFUL when they do the car inspection - especially on the windshield. The roads around Torres del Paine are gravel. When they signed the car out to me, they made note of two small dot-scratches on the windshield. When I returned the car the agent on duty argued that those weren't noted on the inspection forms, and that we had a problem since I'd damaged the car. We finally resolved it, but it took time and nerves and a phone call to folks off-site. Make sure they prominently note any (and every) windshield flaw before you take the car.