Cons (-) Smelled like "the dog wing" where our room was.. Primarily in the entry hallway. If they replaced the carpeting the rest was fine.
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Amenities at Heartland Hotel Queenstown
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Free parking
- Business center
- Wi-Fi available in all areas
- Flat-screen TV
Reviews of Heartland Hotel Queenstown
8.1
Very good
3338 verified ratings
Wonderful
1202
Very good
720
Good
644
Okay
319
Fair
217
Mediocre
128
Poor
117
Summary of reviews
Guests say
Most guests praised the hotel for its outstanding location, making it easy to access the town, lake, and attractions. The staff received frequent compliments for their friendliness and helpfulness. Cleanliness and room comfort were also highlighted positively by many reviewers. However, some guests reported issues with noise, limited parking, and lack of elevators, which affected accessibility and convenience for a few visitors.AI-Generated from customer reviews
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8.1 out of 10
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AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
What are the best times to visit Heartland Hotel Queenstown?
Heartland Hotel Queenstown is conveniently located for those wishing to visit local attractions and is situated just a short walk from Skycity Queenstown. The hotel is a great choice for a short stay in Queenstown with multiple people, and it offers a perfect location with a short walk to town and all shops and restaurants.
How is the quality of the beds at Heartland Hotel Queenstown?
Guests have described the beds at Heartland Hotel Queenstown as comfortable, with large rooms and lovely views. The hotel offers super warm and friendly staff, and the beds are described as very comfortable, making it a good choice for anyone with a small family.
Is parking readily available at Heartland Hotel Queenstown?
While some guests have mentioned that there is not a lot of car parking, others have found parking to be available and convenient. The hotel offers free parking, and some guests have appreciated the staff's help in finding a spot to park the car and with carrying their bags.
How is the food quality at Heartland Hotel Queenstown?
Heartland Hotel Queenstown offers a variety of dining options, including an in-house bar and restaurant. While some guests have found the breakfast to be good and the staff to be friendly, others have mentioned that the à la carte menu and food are pretty nice and cheaper. Overall, the hotel provides a good choice for those looking for a convenient location and friendly staff.
What can guests expect in terms of cleanliness at Heartland Hotel Queenstown?
While some guests have mentioned concerns about the cleanliness of the rooms and bathrooms, others have described the place as super clean and comfy, with a smooth check-in process. The hotel offers daily housekeeping and laundry services, and some guests have appreciated the large room with a private deck and partial view of the lake.
AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
Book a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Consider Room Refurbishment
Some guests noted that the hotel rooms could benefit from refurbishment, particularly the bathrooms. Checking for recently renovated rooms might ensure a more comfortable stay.
Parking Considerations
A few guests mentioned limited parking availability. Arriving early to secure a parking spot or inquiring about alternative parking options could be beneficial.
Noise Levels
Some guests reported road noise as a concern. Light sleepers may want to consider requesting a room away from the main road to ensure a quieter stay.
Bathroom Upkeep
Several guests highlighted the need for bathroom updates. Guests may want to manage expectations regarding the bathroom condition or inquire about recently renovated bathrooms.
Accessibility Note
The hotel is situated on a slope, and some rooms require navigating stairs. Guests with mobility concerns may want to request a room on a more accessible level.
Dining Experience
While some guests enjoyed the on-site dining, others expressed dissatisfaction. Exploring nearby dining options could provide a more varied culinary experience.
Temperature Regulation
A few guests mentioned issues with regulating the shower temperature. Guests may want to inquire about this issue or test the shower upon check-in to address any concerns promptly.
Staff Friendliness
Numerous guests praised the warm and friendly staff. Engaging with the staff for local recommendations or assistance could enhance the overall guest experience.
Room Amenities
Some guests noted that the rooms were spacious and comfortable, with good views. Requesting a room with a balcony and lake view could enhance the stay.
Location
27 Stanley Street, Queenstown 9300
What's nearby
- Queenstown CBD244 yd
- Queenstown Beach344 yd
- Ivan Clarke Gallery358 yd
- Skycity Queenstown Casino388 yd
- Queenstown Mall424 yd
- Underwater World Aquarium426 yd
- Lasseters Wharf Casino0.4 mi
- Queenstown Ice Arena0.4 mi
- CaddyShack City Mini Golf0.4 mi
- Queenstown Mini Golf Ltd0.4 mi
- Queenstown Gardens0.4 mi
- Kiwi and Birdlife Park0.5 mi
Policies
Check-in/Check-out | Check in anytime after 2:00 PM, check out anytime before 10:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Heartland Hotel Queenstown
Low season | High season | Average price (weeknight) | Average price (weekend night) |
|---|---|---|---|
May | February | $273 | $161 |
Cheapest month to stay with an average 51% drop in price. | Most expensive month to stay with an average 33% rise in price. | Average Sun - Thu price over the last 2 weeks. | Average Fri & Sat price over the last 2 weeks. |
Heartland Hotel Queenstown
Which month has the cheapest rates at Heartland Hotel Queenstown?
Based on hotel prices found by KAYAK users over the last 12 months.
The cheapest month to stay at Heartland Hotel Queenstown is June, with an average nightly rate of $100. The most expensive month is February at $293 per night.
What is the cheapest day to book Heartland Hotel Queenstown?
Based on hotel prices found by KAYAK users over the last 12 months.
The cheapest day to book Heartland Hotel Queenstown is Saturday, with an average nightly rate of $161. The most expensive day is Monday at $418 per night.
How far in advance should you book Heartland Hotel Queenstown?
Based on hotel prices found by KAYAK users over the last 12 months.
To get the best price at Heartland Hotel Queenstown, book around 1 week in advance. This could save you approximately 29% compared to booking last minute.
KAYAK's top tips for your stay at Heartland Hotel Queenstown
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Distance to city center | Nearest Airport | Distance to airport |
|---|---|---|
0.2 mi | Queenstown Intl | 3.8 mi |