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This hotel was a great surprise. Never expected the value and space for the money. Rooms are very big and extremely clean. Hotel staff was more than accommodating and made you feel like you've known them forever.
clean room, quiet facility, new restaurants nearby
Would stay here again. The staff was excellent and very accomodating to our needs.
STAFF IS EXCELLENT. THEY ARE VERY HELPFUL. ROOMS ARE EXCELLENT.BREAKFAST IS VERY GOOD..OVERALL A GREAT HOTEL. CLEAN AND ACCOMODATING
If you book here don't try to cancel the booking, they still charge you the full amount. Staff was not very friendly. Did not even tell people we could use the shuttle service from the hotel to casino and back 24 hours a day. Would stay elsewhere for sure before ever coming back.
We decided to get away for just 1 night and go to Charles Town to the race track and casino. We wanted to stay somewhere close to the the race track and found the Holday Inn Express a wonderful choice. They bused us over to the casino and brought us back in a very efficient manner. We also enjoyed a breakfast buffet which was included in our price. We enjoyed our stay and have recommended it to our friends who might want to do the very same thing. We plan on doing a large group next time we go. We will stay at the Holiday Inn Express again.
The place was very clean and welcoming, and the staff were pleasant. Mattress was a tad on the hard side. The complimentary hot breakfast was okay ... except for the hot part. There was the usual biscuits and gravy, except with little fakey biscuits. There were also some sort of little personal fakey omelette thingies, which seemed to consist of a frozen scrambled-egg mixture with Velveeta or Cheez Whiz. Very ... er ... interesting. Still, it was a lovely hotel and I would probably choose it again. (Hmmm ... maybe McDonalds for breakfast next time, though!!)
very attentive staff; clean & comfortable rooms; nice breakfast; Rachel at the front desk was wonderful!!
This is a great place to stay when gambling at Charlestown. Shuttles take you back and forth. Room was very clean..never have seen a cleaner hotel. A++
My husband and I like to visit the Charles Town Races and Slots, and this was our second time staying at the Holiday Inn Express. This is a fairly new facility that is within walking distance of the track. The rooms are immaculate and spacious, the staff is friendly and helpful, and the breakfast buffet is much more than you would expect. The pool was closed for the season with our last visit, but it's clean and a great place just to relax and get some sun. Towels are provided at poolside. In the past we have stayed at the Clarion Hotel and Conference Center, but got tired of the poor quality of the rooms, lax service, and the hotel restaurant not being open for breakfast because kitchen staff didn't show up for work.
This was our 2nd stay at this hotel. Both visits were great. The rooms were also clean and neat. The breakfast bar was wonderful. The clerks at the front desk couldn't have been nicer. They seemed to go the extra mile to help us. We have found that staying at this Holiday Inn Express and others elsewhere, has been well worth the money. This one was real near the Charles Town Race and Casino which made our trip especially good. We plan to stay here again the next time we're in the area.
Closeness to casino. Angela the front desk clerk was rude and ignorant. If I had not already prepaid for room, I would have not stayed there. I called to change my room preference and she was practically screaming at me over the phone that she didn't know how to do that. When I got there there were only about 10 rooms rented!! There were bugs in the room, the remote didn't work and the bed and pillows were terrible! Worst stay I have ever had in a room! Stay anywhere but here.
The king size bed was great and the AC worked. Plus, there was wifi. And it was very cheap. The bathroom was dirty and it looked like nobody had vaccuumed in a long time. There was no phone, which seemed odd. The curtains don't close completely and need a clip or something weighted to keep them shut. Also we found a bug that looked a lot like a bedbug, which was worrying. I wish I'd spent a bit more money on a nicer place.
Tell tale sign upon entry. Fan in foyer blowing out so leaves wouldn't fly in resultin in large blown leaf pile where guests would enter. No staff appeared to think it their job to take up and remove leaves--should have left right then dated sad hotel.
The Tavern was pretty cool. Open till 1am kitchen open till 11pm. Good food! Great People! Karaoke night! Hotel has friendly staff! Wouldn't Change a Thing!
We drove to your hotel from Williamsburg to tour Harpers Ferry and also go white water rafting. We were very pleased with our room, the adjoining restaurant, the fitness room (which I used) and the large breakfast. Also appreciated the free cookies, coffee and newspaper. Thank you for contributing to a fun weekend for me and my family. Can't think of a thing!
The grounds were beautiful. We enjoyed reading in the Adirondak chairs on the lawn. We lucked out and had excellent weather. Breakfast and dinner were very good. The room we stayed in, Locke's Nest, needs to be upgraded. The furniture is in very poor condition. Internet access is poor. The shower pressure is poor. The decor/furnishings in the common areas were not what we would expect for what we paid either.
That I'm not there! The desk clerk was rude. It was as if I pissed her off just because I walked in. The reservation was overlooked and I was 1st sent to an un-cleaned room. The next room the door wouldn't open and the room we stayed in had a ripped and dirty love seat and the bathroom light worked sporadically. Should be renamed Americas Arm Pit.
Our room smelled terrible.
Nothing The room had spider webs in the corners, cigerette burns in the sheet, the fridge didn't shut and the toilet didn't flush. Thankfully we just needed a place to rest for a few hours. Will NEVER stay at another one again!!!