Hotels near Washington Dulles Airport

Pros: Room was bigger than expected and very comfortable.

Cons: The only thing that was a disappointment was the breakfast. The entire reason I booked here was after seeing some reviews. It appeared they had a ver exceptional breakfast, but it was very much on the contrary. The breakfast sandwich that was offered. Was no more than a small microwaved sandwich that you could get at Walmart, all off the juice choices were extremely watered down, the coffee tasted stale, and there weren’t many options. I mean even motel 8 has eggs and bacon in a buffet style set up. So it was very disappointing to have booked here for a specific reason. Just to be very let down.

Pros: Great place to stay

Pros: Staff willingly helped us extend our check-out time by 30 minutes which allowed us to finish packing. Made checking out pleasant and stress free.

Pros: They did a last minute accommodation and got me a ground floor room since it was harder for my grandmother to get up steps.

Pros: NA

Cons: NA

Pros: Leen of quest services was very nice and accommodating checking us in. She moved us towards the front and on the bottom floor because my husband and I both have difficulty walking and climbing. Orion of guest service upon checking out was concern that we had a good night sleep and a comfortable stay for he had heard about the noise. He apologizes for the noise over our room and invited us to come back the next time we are in the area. The beds are very comfortable, and the rooms are cozy. The staff is very pleasant and friendly always speaking and making sure everything is alright when they see you. The hotel is very clean, and neat both inside and outside.

Cons: The children overhead were making noise. They were running back and forth, jumping up and down on the floor until 12 at night. The night time front desk supervisor, Michael was very kind and solve the situation.

Pros: Clean facilities. Complimentary laundry Comfortable linens. Quietness and serene. Kids friendly. Well provisioned kitchen

Cons: Nothing.

Pros: Friendly staff. Great room. Love the different types of rooms available.

Cons: I wish there was a broom and dustpan in the room

Pros: None

Pros: We enjoyed our stay at the hotel suites. It was nice having the amenities of a kitchenette in the suite. Evrrything worked well, and the only thing I would have also liked to have had in the kitchen was a regular oven. Everything else was in the kitchen.

Pros: Good quite place. Friendly staff and breakfast was on time.

Cons: There is nothing which I didn't like about this hotel.

Pros: Very Nice hotel in a wonderful location. Bed was comfortable and kitchenette really helped. Would love to stay here again in the future.

Cons: When picked up at the airport I made arrangement with the van driver to drive us to Chantilly which was just over 5 miles away the next morning. After mentioning it to the girl working the desk that day she said no as they only went 5 mi and no further.

Pros: The staff was awesome and so accommodating to any needs I had. Ithe Rooms are spacious and the kitchen appliances are up to date

Cons: Yes!!! The bed made me itch it felt like bugs were crawling on me and I ended up having hives and scratches as a result. The windows need to be able to open more I like fresh air , and with Coronavirus out here the rooms need to air out.

Pros: Location and price

Pros: Had the 2br suite. Rooms were nice and suite had plenty of space

Cons: None

Pros: homey

Cons: It's about time to change the carpet & furniture.

Pros: the room was separate from the living room. gives nice privacy.

Cons: yes, i will not be back due to the $300 hold charge. that is RIDICULOUSLY overpriced. it is a nice hotel but NOT the ritz carlton. Ive stayed at MANY hotels & none have had a hold charge this expensive ($100 was the most Ive ever experienced until now)

Pros: The value of the room received was amazing. The quality of the room was great and the location was very convenient.

Cons: Nothing.

Pros: N/a

Cons: Found hair in our bathtub.

Pros: It is close to both the airport and other tourists' attractions.

Cons: None.

Pros: The location

Cons: The price and breakfast.

Pros: Staff is amazing. Super accommodating and knowledgeable about the area.

Pros: Stuff and location near to airport and a lot of services shops

Cons: Was not clean

Pros: Staff and location were both great

Cons: Room was a little dated and a bit dirty

Pros: The room was spotless and the bed was comfortable.

Cons: The water pressure coming from the bathroom sink was low. It took wat to long to fill a glass.

Pros: Good Team

Cons: Na

Pros: Everything was great as usual

Cons: Nothing

Pros: Great location, and the suite layout is fantastic if you are traveling with kids. Easy to get to Dulles, and the Reston Station metro station is only a few minutes drive.

Cons: I have stayed at this location several times over several years. Each time I wake up feeling like I did not sleep well. The mattresses (for me) tend to be very uncomfortable (although I can't quite pin down why). However, I assume this will vary from person to person, so I wouldn't let it dissuade you...otherwise the suites have a great layout, and it is quite convenient to Dulles and as a jumping off point to downtown DC.

Pros: Very good

Pros: Attending when I arrived the hostel, the person in the check in, she made very good.

Cons: Nothing

Pros: It was everything I hoped it would be. Looking forward to staying there again.

Pros: Location Staff Airport Shuttle

Cons: NA

Pros: Transporte a aeropuerto. Recepción super amable Cuartos cómodos y limpios Todo fue muy limpio

Cons: Nada

Pros: Cleanliness

Pros: Very clean Excellent location Reasonable price

Cons: Nothing

Pros: The staff, friendly and respectful.

Pros: Nothing.

Cons: Night front desk auditor had a mental breakdown after I requested a pair of clean sheets since it was obvious they hadn’t been changed after the previous guest.

Pros: Good location and convenient to the airport

Cons: Nothing comes to mind

Pros: Location to Dulles airport and Dulles Town center

Cons: N/a

Pros: Phenomenally helpful, knowledgable & kind staff. Their service was beyond any 4 or 5 STAR hotel. We cannot express how well they served us. Truly, this Hampton raised the bar & defines excellence. Every part from lobby to shower is remarkably clea

Cons: The only downfall is that there are zero restaurants around the hotel and the hotel will not shuttle to any. Holiday Inn's pub is within walking distance and has very good food and service if you do not mind the walk & are without transportation!

Pros: I liked the fact that there was ample parking, a delicious breakfast and that the rooms and overall hotel was clean.

Cons: the location of my room - at the very end of the hallway the functionality or lack there of, of the shower Water pressure was quite low Housekeeping knocking on my door even though I had the do not disturb sign posted

Pros: I liked the overall cleanliness of the hotel along with the ample parking. Breakfast was an added perk and the hotel staff appeared to be friendly.

Cons: I did not like the room I was given. The functionality of the bathroom and the fact that even though I placed the do not disturb sign on my door, housekeeping still felt the need to knock and inquire as to whether or not I needed services.

Pros: 24 hour airport shuttle. Great front desk staff Extremely nice room

Cons: No it was all good

Pros: There wasn't just one thing. All the above questions where important. Cleanliness was probably one if I had to choose.

Cons: The pool was murky so we didnt use it.

Pros: The quite and the comfort

Cons: Price change

Pros: Nice hotel located close to Dulles airport and Sterling VA. Desk Staff was pleasant and helpful, room was clean and nicely appointed, including direct TV and free internet. Bed was very comfortable and breakfast was good. Good choice for short stay.

Cons: Nothing to dislike about this hotel.

Pros: The breakfast was pretty good and it was quiet

Cons: You have to request the shuttle, which wasn't apparent to the majority of us who were siting at the airport a good half hour before we called

Pros: Great price on sorry notice stay

Pros: convenient location cleanliness. staff was nice good breakfast swimming pool

Cons: room very small no closet, no microwave, and no fridge.

Pros: Duvet was beautiful and homey. Room was good for two people only.

Cons: Vending machines weren't on the floor of the rooms.

Pros: I LOVED this hotel. We had such a great experience here that started with our check-in process. Gina helped us and she was SO friendly & SO helpful with our questions. We stayed over night after a week long vacation on our way home. I was a little leery due to it being so reasonably priced- wasn't sure if we would have a "you get what you pay for" experience, but that wasn't the case. We had such a comfortable bed. The room was so clean. We had a nice few of planes landing outside. The hotel has free hot coffee in the lobby 24 hours- which was great for when we arrived. The bathroom and room were spacious. The shower was awesome. Most hotels have a tub, this was just a shower but so nice- The breakfast- we expected just cereal or bagels & pastries. There were hot items available as well as waffle maker, pastries, fruit, yogurt... juice options. overall really nice hotel. It was pretty close to the nearest metro station (within driving distance, not walking). We would definitely stay here again!!

Cons: we didn't dislike a single thing!

Pros: Nothing

Cons: They gave me a smoking room without telling me. It was like walking into an ashtray. When I complained, they said they were full and sent me packing. No offer to find me a habitable room.

Pros: The rooms were clean and well kept, pool and hot tub were great as well as fitness center. Breakfast every morning was delicious and well attended to. Overall a great experience.

Cons: The hotel shuttle only went to one airport (Dulles) and there is no metro availability at that airport, so you need to drive to get anywhere you need to go (other than the airport).

Pros: Everything was very clean and comfortable. We really appreciated the friendly staff and the breakfast was an added bonus. A good buy for your money.

Pros: breakfast had a very wide variety of food

Cons: n/a

Pros: I like everything. It's my place whenever I got to Dulles airport

Cons: Nothing

Pros: Close to the Dulles Airport and opportunity to leave vehicle on sight with good hours for hotel shuttle transfer to the airport.

Pros: The staff were exceptional Spotless large rooms

Cons: Little pricier but it’s a suite and worth it

Pros: Great staff wonderful community

Pros: comfort of bed and pillows

Cons: breakfast, sheets were not tucked /flat on the feet area, sheets weren't fantastic for a Hyatt, neighbors were a bit loud, dead cicadas were blanketing the front walkway (yes I know its "that year" but could have been swept for guests leaving that morning)

Pros: I like the room and bathroom was very clean

Cons: The pool was closed and they dont have any massage on the website saying something about it

Pros: It was as advertised on the reviews. Very good!

Cons: No

Pros: Location was great. Very close to IAD.

Cons: There was a pair of dirty socks sitting beside the bed when we arrived, we just threw them away. Also there was next to no toilet paper in the bathroom and no replacement rolls. We asked for additional, but it never came. Had to go downstairs to get it.

Pros: Location & Cleanliness. The beds was super comfortable!

Cons: The pull out bed mattress was very thin and you could feel the springs. Only saving grace for this matter was my two grandkids are very slim and lightweight.

Pros: Pet friendly, location and cleanliness

Cons: The thin mattress on the pull out sofa

Pros: The staff is great are very professional and nice plus the breakfast is great. I have a family of 4 staying here until my new house is finish construction, they have made it so nice here for us.

Cons: Nothing at all so far.

Pros: Location. Great for my dogs

Cons: Simple breakfast

Pros: The driver who picked me up from the AirPort was very nice. The bed was very comfortable.

Cons: Didn’t like that I had to use an app on my phone to watch TV

Pros: The hotel had very modern updated rooms that were clean. Also the shower was great.

Pros: Room was clean, boxed breakfast was available since they c not have regular free breakfast, pet friendly - $--- fee for whole stay

Cons: I have travelled on many occasions using this hotel and it's franchise. Unfortunately this time my experience was met with the disgusting smell of dog/human manure. Which took over the entire floor and the rooms.

Pros: The staff at this hotel is amazing; polite, attentive and very helpful. Every need or request I made was met quickly and friendly, from the front desk to house keeping I would not change a thing.

Cons: Having to leave is always a bummer (smile). I truly enjoy staying here.

Pros: Was an easy overnight stay from Dulles airport.

Pros: The eating room was so great cosy relaxing, the food so delicious, your staff very helpful and kindness, the rooms feel like home. I love room with kitchen, I will recommend to others, thanks you so much for yours efforts to service well

Pros: Location

Cons: I got charged late check out fees just because I asked if I can check out around 12:30. After I was said I will be charged if I don't leave at noon I left but I still got charged.I spent an hour on the phone they didn't find any proof but still charged

Pros: Clean silverware and dishes , no room service

Pros: Room was not cleaned properly

Cons: The room they smell so bad and they’re saying it’s non-smoking rooms what are you believe someone was smoking in the room it’s so disgusting

Pros: Great breakfast options and easy access to the area.

Cons: Room dirty, staff member very rude, needed maintenance to help keep AC on.

Pros: Room are really good.

Cons: One week before I booked room still I waited more than 45 minutes to check in and get into the room, receptionist said they are looking for room to assign for me.

Pros: Nothing. I wasn’t actually allowed to stay at the hotel because they overbooked and sent me to another hotel nearby. This was after making me wait in the lobby of the Hyatt House for nearly an hour (11:30pm to 12:15am) after they misrepresented the situation and told me that “housekeeping was still preparing your room”. After waiting in the lobby, I was then nonchalantly told that there was no rooms available due to overbooking, and that I should “go next door”.

Cons: Honesty and transpareny would have been appreciated. Don’t lie to a customer that their room is being prepared when you know that you don’t have a room available. Additionally, NOT OVERBOOKING would be a generally good practice. After this experience, I will do whatever I can to avoid using Hyatt or Kayak

Pros: Spacious, clean room; great location near airport, free shuttle

Cons: Appliances in room were very noisy - noise from refrigerator motor, toilet flush/plumbing kept our children awake. Breakfast buffet was not as good (selection, freshness) as other hotels in this class that we have stayed at. Fire alarm went off.

Cons: Clean rooms and 24/7 coffee

Pros: quiet rooms, nice bed. Good omelet bar, nice selection for breakfast. Bar with simple meals is good too Bar tender is terrific

Cons: They need to clean the lobby/ breakfast area better. Maintain and clean the grounds better. Tiles falling off fire place in the lobby, street lamps fallen over, trash about the grounds. The counters were not cleaned all day after the breakfast rush.

Pros: The location is good. The building its farely new as well. The breakfast that included was very nice.

Cons: Very disappointed. The AC wasn''t working on elevator when I checked in & later it wasnt working in the halls, front desk, restaurant etc.. First room they gave me was handicapped & keys didn''t work, second room wasnt nice either. Terrible experi

Pros: We liked everything about this hotel!

Cons: We found no faults.

Pros: Love the hot breakfast, free parking and wifi included. We had the Deluxe King Suite. Simply amazing and spacious suite. More like an apartment unit. Newer and quiet appliances with huge closet and washroom. Tons of room for two. Both my wife and I loved our stay here. Highly recommended and can’t wait to be back.

Cons: Nothing...... This place checked off all our boxes.

Cons: It did not resemble the Hyatt house in Raleigh NC . Much better room lay out .

Pros: Convenient to local shopping area. Airport minutes away while not on airport grounds. Decent breakfast selection. Rooms are quite and comfortable.

Cons: Nothing bad to say about this property. Have stayed here a couple of times and would do so again.

Cons: My flight got in late and when I got to my room it was extremely hot. The air conditioning was broken, they told me there were no other rooms available and no one was available to come look at it. The next morning I talked to three other people about it and nothing was done. It was 87 degrees in my room the whole time I was there, it was miserable.

Pros: The housekeeping lady.

Cons: The staff was unaccomodating. Refused to acknowledge the room I paid for. I travel 300+ days of the year. One thing I know is good customer service skills and working with an unhappy customer within reason. And they did none of the above.

Pros: Hotel was nice, location was great.

Cons: But it's important to know that you won't have a suite like in most of the Hyatt, maybe that is why it's called Hyatt House. The main drawback is the kitchen staff at the breakfast: they're mean and non professional

Pros: Staff was very friendly, helpful & welcoming! Room was very large & beds were extremely comfortable. Morning breakfast buffet was very good with many choices, even cooked to order egg station. Free airport shuttle - just call hotel when you arrive. A very nice feature was that the hotel shuttle will take you to restaurants, malls, etc. within a 5 mile radius. When you are ready to return simply call the hotel and the shuttle will pick you up. Very nice feature!!!

Cons: Terrible flashing light on smoke detector in bedroom made sleep impossible. Heating unit didn't work and was terribly loud. Sympathetic blankets and tiny than bed pillows made it feel like Comfort Inn than a Hyatt. Would never ever return.

Pros: The room was clean, and the staff was polite as well.

Cons: I called the front desk when I arrived at the airport; though they told me the driver would be there soon, it took 45 minutes of standing in the cold. I had to call the front desk a few times - the lady at the front desk said that the driver picked up some people and came back. I had to explain to her that he neglected to pick me up, and that I was waiting in the cold. Also, the business center was offline, so I couldn't print my boarding pass, and the coffee pot in the room was broken as well.

Pros: It was nice the room had a full kitchen. From what I could tell the room was very clean. I would stay again.

Pros: kitchen

Cons: no airport shuttle

Pros: Everything was great except going to the lobby for ice.

Cons: Staff was great good breakfast will stay again Location excellent.

Pros: Staff, location, breakfast, size of the room

Cons: Although the room was clean a damp cleaning rag was left on the kitchen sink and paper in the sink. Otherwise, no issue. Enjoyed my stay.

Pros: Excellent room, I love the hotel

Cons: Everything was excellent

Pros: This hotel was in a great location! It was close to the airport and had tons of restaurants, shops, and a park in walking distance. They started with a hot breakfast again since COVID which was great. The room was spacious, had a fridge and microwave, and the beds were comfortable. I would stay here again!

Cons: Nothing :-)

Pros: Great customer service and great location, bed is so comfortable

Pros: The hotel is in a quiet area with nice scenery of greenery¿s and mountains.

Cons: No hot breakfast but substituted with other options. Hotel ran out of breakfast boxes on Sunday. Water not a choice option for drinks. I don¿t drink juice or coffee, it should be considered.

Pros: Having two rooms was very helpful

Pros: The front desk was super helpful and insightful for what I needed

Cons: Not really

Pros: Room and location

Cons: Charging me $20 in case I broke something

Pros: Excellent

Pros: The room, the lobby is really nice.

Cons: The complimentary breakfast in a bag. The egg sandwiches were horrible.

Pros: Very clean and was a pleasent stay.

Cons: N/A

Pros: The rate, staff and very spacious

Cons: Just the pool area was not available due to Covid. Maybe offer by appointment only for families. But I understood why.

Pros: Staff was very friendly

Cons: Lots of little Flies in the room on the walls

Pros: Quiet

Pros: Location was good

Cons: Very basic breakfast and outdated interior.

Cons: The swans trapped in the hotel lobby.

Pros: The appearance was very nice.

Cons: The service was slow. Called for food and ordered a pizza and they took forever to deliver it so I finally went and picked it up. The breakfast was not that hot.

Pros: sucks

Cons: everything

Cons: When I booked the room on your website dated the WiFi is free but the they said I have to pay

Pros: Breakfast and happy your

Cons: There were numerous technical problems. At one point all of the doors (600 plus) in the entire hotel would not open (for 2 days). Had to get let in the room every time by a staff member. One TV stopped working as did the telephone.

Pros: The swans in the lobby

Cons: Room service advertised 20oz sodas but instead gave 12oz cans

Pros: Checking out. Not happy.

Cons: Toilet clogged Long line at reception Credit card charged twice Soda was flat everywhere (reception and breakfast buffet)

Cons: The refuse to give back the $100 rooms deposit for no reason

Pros: Overall a very good weekend. Well appointed and clean in all the public areas and upon arrival. Staff was very attentive and friendly. If returning to the area, would have no hesitation in another stay.

Cons: Returned from hot day at the Zoo and National Mall to a room uncleaned. Not the end if the world, but a noticeable miss.

Pros: Location

Cons: Keys didn't work when we arrived at room after long elevator wait. Fridge did not work. Ice maker did not work on floor. AIR CONDITIONER did not work properly. HOT all night! Breakfast omelet was overcooked.

Pros: We traveled with 3 girls, and staying here with the swans made them feel like Princess's, the Breakfast was wonderful, so many choices. Swimming area was Great, he was on point to ensure No one got hurt, which sometimes its nice to know that someone is looking out for your kids to have a safe time while playing. Overall I would Love to stay there with the family again. Thank you for giving them a Wonderful hotel. They won't see any other ever the same again

Pros: In the middle of nowhere but great for the airport. Good shuttle service. Simple and clean hotel for a night before flying out. Staff was helpful to get another room as the first room we were given was vey noisy from electrical equipment. Second room was good, far away from the central lift area. Aircon was also not too noisy and cool.

Cons: Perfectly acceptable and value for money

Pros: I was not able to sleep I didn¿t enjoy the 1st floor room

Pros: Bad rating due to having to pay for parking while I traveled. $49 total.

Cons: Pay to park.

Pros: Convenient location to Dulles, good sized and comfortable rooms, and decent breakfast.

Cons: The shuttle pick-up at the airport took a little time to arrive - around 30 minutes - despite it being on a request basis and the hotel relatively close. The shuttle back to the airport had a sign-up sheet with times every 30 minutes, which worked well.

Pros: The shuttle service hours were accommodating to my late night arrival. Also ran several departure times. Breakfast was good also.

Cons: Air conditioner condensation leaked and carpet was wet near A/C.

Pros: Airport parking available to those who stay. Can save money and time with parking at the hotel.

Pros: Very convenient. Especially with the shuttle. Very easy to catch.

Cons: n/a

Pros: This is the best Hotel ever

Cons: No comment, everything is outstanding.

Pros: This hotel is located close to the airport.

Cons: I was stayed at lower level and had hard time sleeping because of heavy walking noise coming from the above room, other then that the hotel is awesome and worth staying there.

Pros: It catered to people not eating pork

Cons: They could have changed the breakfast selection one day turkey sausage, then turkey bacon, french toast. But overall good.

Pros: Nice clean hotel, excellent staff

Pros: Nice, quiet hotel located near the airport. Nice and cheap.

Cons: Breakfast is free but no bacon. Just walk to old country buffet I guess?

Pros: clean

Cons: no

Pros: Staff were very hosipitable and shuttle service was excellent! Thank you all!

Pros: Hotel staff were friendly and helpful.

Pros: The staff had our rooms ready and allowed us to check in hours before official check in time. The rooms were clean and quiet, free breakfast, friendly staff and we took advantage of the workout room.

Pros: The building was very clean, staff very kind. The location to the airport was great. I was a little disappointed with the pool. The picture on the website makes it appear as though there is a hot tub by the pool, which is not. I didn't read the information, so possibly it stated no hot tub, but the pictures made it look like there was one. The pool area was clean, but the room was terribly hot, while the pool water seemed pretty cool.

Pros: Spacious and provided all things we needed.

Pros: Very nice stuff and good location 👍👍👍Fair price

Pros: I love the freedom of having a kitchen, and one with plates, bowls and pots too! But the top joy of this stay was the bed - so comfortable, and some of the best pillows I’ve ever slept on. Amazing!

Cons: I had expected more breakfast-like foods, like little bottles of milk, and maybe rice crispies or cereal containers. If the food selection was geared toward breakfast, as well as the snacks and a bit of dinner, it would be well rounded!

Cons: Front desk lady had a attitude and began getting smart when she asked for my card without telling me a amount and got mad when I said I don’t want my card swiped until I know why

Pros: Everything

Cons: Nothing

Cons: The TV was on a cabinet shorter than the bed and it was difficult to see from the bed. The thermostat control did not work. We had to manually change from air-conditioning to heat as needed

Pros: The staff was very friendly and nice. They went out of there way to accommodate my needs.

Pros: The kitchen and coffee and cookies in the lobby.

Cons: The same breakfast very morning, turkey sausage and Canadian bacon with round eggs. Housekeeping dont do full roomservice.

Pros: Nothing

Cons: Location, walls were to thin, I was awaken to the sounds of running and shouting children. I had to call the front desk several times to no avail. Horrible stay.

Pros: My room was like a luxurious apartment, complete with a full kitchen and a professionally set-up desk area with a pull-out panel for extra desk space. A business person could easily stay here and get lots of work done before moving to a permanent home.

Pros: The staff, the location, and the hotel itself on a whole was amazing. Clean, and safe.

Cons: I loved everything about this place.

Pros: I liked the location, and the suite was very nice.

Pros: Staff were fantastic! One of the best hotel stays I have had in a long time. Service was great under the conditions.

Pros: The room was amazing

Cons: No charge for parking

Pros: Did not have breakfast as it is served in plastic containers.

Cons: I have been a customer of this particular location since 1999… Brought numerous Christmas Parties with companies that I was part if, few hundred people every time… This time around I was appalled by carelessness of some of he staff members and managers. As I was checking in there was a gentleman screaming at the front desk staff cause they locked him in an elevator while he was delivering food for a guest. It took good five minutes for someone from the office to come out and calm the situation down. On Friday June 4th I asked if they could clean my room and they explained that they can do the “touch up” and full cleaning on Saturday. On Saturday, June 5th, I came back to my room around 4:15 and room was not clean, bed was not made as promised. Had to wait for 2.5 hours at the bar until it was done. Tuesday, no hot water in the shower. Talked to Ann from the office, she was very apologetic and took my number for manager to call me back. No one called me back. That afternoon once I got back I spoke Sharon from the front desk and all of sudden we were rudely inturapted by Human Resources Manager Rahil Sadozai asking “What’s the problem “ disrespecting me as a guest and Sharon as an employee, only to get Jose to help me out. Half an hour later maintenance came and just told me there is hot water…in a way telling me that I came up with a problem. Next day my extension cord for fridge and coffee maker stopped working. When I asked for assistance manager told they went to check it and it works only to find out through a maintenance guy that he needed to replace it. I pu a complaint through Hyatt headquarters on Tuesday with Ashley and still no one called me back…??? Unacceptable and plain lack of care for the guest. My Case # CAS2622491. I have not had a general manager even call me to apologize and express his concern and empathy.

Pros: Clean and convenient to airport

Cons: The hotel staff were not very friendly, the mixed up the rooms sent us to the wrong floor and had us try and enter an already occupied room. I had asked for a view and was told it will be accommodated got a room facing a tree.

Pros: Room good -

Cons: pillows terrible - hard and overstuffed - never experienced a pillow problem and I spend over 120 night a year in hotels? Very long wait for reception to answer the phone - terribly understaffed.

Pros: The bed and the stylish designs.

Cons: Having a working air system in the bathroom.

Pros: Convenience to Dulles.

Cons: Staffing at desk and bar seems to be short-handed.

Pros: Room layout & location. Love Hyatt¿s.

Cons: No

Pros: Staff was great and helpful

Cons: No shower chair or access to shower in handicap room.. no wheelchair access for airport shuttle

Pros: Quite nice furnishings.

Cons: No

Pros: Clean comfee bed pillow

Pros: The pool is perfect. Staff is super helpful. Very nice. The food and drinks at happy hour were amazing.

Cons: The pillows aren't the greatest and the sheets on the pullout were kind of dirty. They had a lot of hair and crumbs on them.

Pros: Great staff

Cons: Nope

Pros: The hotel was close to a nice park that had walk ways and water.

Cons: The hotel was great. At the park the security for the park said my dog was allowed at the park but was not allowed on the grass. This was funny since we were playing next to a statue that was Man and his Dog.

Pros: Beds were amazing

Cons: No room service menus to be found, and the View that¿s we paid for, was the Toll Road... garbage corner room

Pros: I love the friendly people! and great location

Cons: Nothing

Cons: Walls paper thin. Noisy neighbors no sounds proofing . Heater kicking on kept waking me up, I slept better at the airport , not worth the money

Pros: Not Pleased

Cons: The bathroom wasn't clean. The shower had hair in on the floor, as well as the Shower mat had soap scum under it as if its never been moved.. That wasn't the worst part I went to makecoffee andthe coffee pot was So NASTY I had to take pics

Pros: Nothing

Cons: It was filthy and all the local drug addicts and dealers where hanging around there.

Pros: Nearness to airport. Nice room

Cons: Hotel van stopped at 10pm. I arrived later. In the morning, van only runs each hour. Not often enough for an airport hotel. I was out on hold twice trying to call for evening van for over 10 minutes only to then be told “no van”.

Cons: I assume hotel is renting part of parking lot. One morning, I was leaving for work and two Amazon trucks were blocking me. I kindly asked them if they could move. I was ignored and they moved after they were done with their conversation.

Pros: Location

Cons: I could not sleep due to the bed's firmness and boisterous guests with children that would not stop yelling. I did not complain because they were children, and there is not much you can do about that. guest with children should be on the bottom floor

Pros: Location to airport was good

Cons: Bathroom is too small I had to step in to shower in order to close the door behind you. Had to pay eight dollars a day for parking in the lot was 90% empty. They removed the microwaves out of the rooms for coronavirus.I did not know this when I booked

Pros: Clean and convenient location to airport

Cons: Hotel restaurant not open and food delivery opportunities limited. Knowledge of food options could have been more informative.

Pros: They put me on the 2nd floor. I immediately worried that the room was going to be a dump. To my surprise, it wasn’t all that bad. But then....

Cons: Hole. E. Crap! I’ve been bitten by BEDBUGS!! I’v never in my life thought that I’d be bitten by bedbugs. Yet here I am - bites all over my legs! Now I’ve got to worry “Did I bring them home!” I don’t ex

Cons: Despite having a large outdoor parking area, parking was not included in the room rate (additional $8).

Pros: Decent workout area

Cons: Bed was horrible. Bar and restaurant service terrible Hotel very run down

Cons: restaurant is overpriced for what you get, room service arrives in takeout containers, citrus water in lobby often empty, restaurants overpriced for mediocre food

Pros: Everything exactly like you would expect from an airport hotel of this brand. Driver of the shuttle was very nice and friendly.

Pros: Location

Cons: Did not have Jacuzzi

Pros: Location

Cons: Room

Pros: Great looking place

Cons: No 4K tv. It's almost 2019 Had to wait half an hour to sign in

Pros: The location

Cons: My room was cold the heat didn't work properly and I woke sick with a sore throat. The rooms are old and outdated. There was hair in the bathroom that clearly was not mine. The towels and sheets looked as if they need to be washed in Bleach!!

Pros: Staff is very friendly.

Cons: Non smoking room reeked of cirgarettes. Beds are hard and uncomfortable. Rooms seem old”definitely need some upgrades if they want to be considered a 4-star hotel. Restaurant food is horrible and overpriced.

Pros: The hotel room was really nice and modern

Cons: The room beside me were extremely loud playing music and talking up till 3 in the morning when my flight was at 7am

Cons: They chraged me another day when unauthorized person extended it. I dont know who sign for an extra day they didn't ask me and just charged me. Worst hotel ever been. Sent an email complaining never got an answered back.

Pros: Staff & location

Cons: Bedside phone in room #510 wasnt working. So couldnt contact the front desk. Didnt realize there was another phone at the desk ionly until later. There was 1 creamer for the coffee machine, had to go out to hall to hunt for a housekeeping staff.

Pros: The Room. It was clean and of a good size and just made us feel welcome in it's decor and design.

Cons: We found it very "irksome" that we were not made aware ahead of time that the restaurant would be closed. It meant extra expense to get a cab. Had we known ahead we would have booked a Hotel elsewhere. The staff showed indifference to us in this matter.

Pros: It was okay

Cons: For the price you pay everything cost but no complementary no free breakfast no free nothing everything cost that's why I don't like it

Pros: location, is the only plus of this place.

Cons: I called a week before my stay to cancel one night. the lady on the phone said no problem and I could do that when I check in. When I arrived they wanted $100 for incidentals and I was not allowed to cancel my night and was charged! not happy

Pros: The location of this hotel is very good. It is close to the airport and the distance to DC is acceptable.

Cons: The room is very small, much smaller than what I expected. The bed is not comfortable at all. I cannot sleep well and whenever we make a movement, the bed made a large noise.

Cons: Very noisy hotel with extremely thin walls. Group of young teenagers staying on the same floor I was on. Noisy until 2 a.m. two nights in a row. Complained to the front desk several times but without satisfactory resolution. Noisy on the third night from a different group until 1 a.m. I'm a business traveler, so I was very surprised when I was given a room on this floor. Even though the management left a wine and cheese plate the day after the noisy incident, I doubt if I would stay here again due to the thin walls.

Pros: I was checking in very late and the staff was really friendly and the bed was very comfortable.

Cons: Bathroom was a little small, but otherwise perfect

Pros: Convenient location to Dulles airport. Nice view from room.

Cons: Poor quality of rooms interior, inattentive service, restaurant not open on Sunday night, room service menu missing from room had to call twice to get, food not very good and weirdly delivered in shopping bags.

Pros: The room layout was lovely and large. The bed was comfortable.

Cons: The extra blanket in the closet looked like something you'd find in Grandma's closet....old and ripped. It was cold in the unit even though I adjusted the thermostat. The blankets should be able to be pulled up over a person's shoulders.

Pros: Thanks for the great deal

Pros: The shuttle drivers where caring, charismatic and comforting. There is one who's last name is Abdullah that caters to his riders and make your short trip a ball.

Pros: Bed and room

Pros: Location, size of room, amenities

Cons: Bed sheets were light. Should have included heavier covers.

Pros: Inexpensive

Cons: The staff is rude. I had a poor experience with a front desk staff Nov 21, 2015. Her name is Julia. The staff has hair over their badges so their name is not revealed. I ask her her name.

Pros: Room was clean and comfortable. Staff were great.

Cons: Good job

Pros: Loved there room and all of the complimentary items. Really a great place overall.

Cons: The breakfast was about $20 for a buffet... However it was delicious

Cons: Nothing

Pros: Great service. Breakfast buffet was excellent. Room was nice.

Cons: Due to construction traffic, did not arrive at Dulles until 2:30 a.m. Sunday morning and needed to be at airport for flight to Mexico (via Houston) at 6:00 a.m., so I never checked in. Tried to cancel this reservation and was not successful. Because of this difficulty, I will never use Kayak again. Gloria Tadlock

Pros: Room was clean appreciate the cleanest.

Cons: Did not care too much about reception placing me and a high room in the corner. However dealt with it.

Pros: The general manager Monica made sure that my stay was very nice and together and comfortable

Cons: Front desk for this stay is exceptional housekeeping was excellent kept my room clean

Pros: Everything was awesome no complaints

Cons: The store didn’t have to much of choices to pick from when you get a little hungry at night I think they should have more food options because some people can’t eat certain things they sale it was more junk food than food choices

Pros: My family enjoyed their stay. Everyone slept well and comfortably. The rooms were clean and perfect for us.

Cons: Not that it's a huge problem but I didn't care much for being charged to park on the property in a parking lot. It's not secured or anything. It's not garage. Why is anyone being charged extra to park at hotel that they're staying at?

Pros: Spotless and staff knows me by name they go out of their way for you

Cons: Breakfast but it’s like that everywhere now

Pros: Room was clean & spacious.

Cons: The bathroom & shower were terrible. Dimly lit and shower water was either ice cold or scalding. When trying to adjust water temp pipes rattled & squealed loudly. The shower head should be replaced with a handheld. Safer the dancing around the shower

Pros: Very clean. Friendly and a helpful staff. Excellent!

Cons: Nothing.

Pros: Location and price

Cons: Nothing

Cons: The heather was so noisy I couldn't sleep and on top of that you have to pay parking that i think is the only hotel in the area does...

Pros: Large room, great price, comfortable beds, great TV channel line up

Cons: no

Pros: It was quite

Cons: Paying the parking, I would like if they stop charging the parking lot,

Cons: Charging for parking for this location is annoying.

Pros: The front desk person greeted me by name, and the airport shuttle was timely.

Cons: The TV remote didn't work.

Pros: Room

Pros: The staff were nice & courteous, the hotel was very clean & peaceful, and the rooms were nice and clean. Beds were also comfortable. ❤️

Pros: Location Very friendly shuttle bus driver from hotel to airport

Cons: The shuttle service from the airport ends at 3 pm, no room to store luggage at front desk no vending machine Very limited snacks variety at the front desk. Will never go there again

Pros: Cleanliness, quiet, staff

Cons: N/A

Pros: The atmosphere was warm and welcoming. The staff was courteous and professional. The room was clean and neat

Cons: no

Pros: quiet, friendly front desk employee.

Cons: there’s no microwave in the roooms

Pros: Decent location.

Cons: They charged $7 per night for parking in a regular parking lot in a suburban location. This seems unnecessary.

Pros: The rooms were spacious.

Cons: The hotel amenities were extremely deceiving and flat out false. There was little to no access to food at this hotel. I ended up having to talk to a neighboring hotel twice for meals, and the claim that there is 24/7 food is completely invalid.

Pros: Location in a quiet neighborhood, plenty of parking

Cons: The shower had no hot water, we asked about it three times and they eventually changed our room, but not until we had three cold showers.

Pros: nice room size!! but people are not friendly or looked happy working there. trash bins were filthy next to elevators. Supervisor was NOT helpful at all. front desk ppl can clean their area instead on phone. hotel can be great if the right people runs it.

Cons: - a small roach inside rubber mat in tub & reported. - broken printer: supervisor literally yanked out ink & parts came off. nvr fix during the time of our stay. - plastic dishes were dirty, dried food stuck on it. - recommend a secret-checker on Hot

Pros: The location was nice!

Cons: Rep. was super nonchalant towards my frustrations throughout my (2) day stay! My rm upon check- in, had NO operable phone service, & the AC unit was very noisy. I'd consistently have to turn the TV volume up & down according to the AC noise.

Pros: Good location, nice free breakfast, big room with refrigerator.

Cons: Cleanliness is the problem, I stayed 3 nights. Room was "cleaning" everyday but not dust and vacuum at all, in the first day I saw on the carpet in the middle of the room hair ball that was not clean till my checkout.

Pros: Nothing

Cons: Rude and abusive reception staff

Pros: location

Cons: staff and room odor

Pros: Location

Cons: Looks like hotel might be going under financially

Pros: Nice room and furnishings, convenient location

Cons: broken coffee maker. Reported it twice - it wasn't fixed.

Pros: The location

Cons: When I moved the furniture that was next to the sofa it was garbage as if someone sweep it under. I was very disappointed about the pool being freezing cold so me nore my family was able to get inside of the pool.

Pros: Hyatt Place has a nice room floorplan.

Cons: The indoor pool was too cold for anyone to swim in.

Pros: Clean rooms and friendly services

Cons: Some drunk guys came at 2am in the morning and start a party on the room next to us

Cons: The swimming pool was too cold (76 degrees), had crud on the bottom, and required a staff member to come and open the entrance door each time. The shower drain in our room was clogged up and left us standing in inches of water while showering.

Cons: There was only 1 hotel staff member working the whole day. It was always crowded at the front desk because the 1 staff member had no one to help them even though the manager sat in the office the whole time and could see the crowds of people lining up.

Cons: No Wifi, they were hopeless in getting wifi to my room. I would not stay there again.

Cons: Noise hot hallways non working elevator

Pros: All of it

Cons: Nothing

Pros: The rooms were very spacious.

Cons: We had to wait over an hour to be picked up by the airport shuttle. We called several times but we're not able to reach anyone at the front desk. We finally had to call the reservations number before talking to a real person. Even after speaking with someone we never saw the van. We were finally able to get a nearby hotel van to give us a lift to the hotel. This is especially disappointing because we called ahead to let them know when our flight would be arriving.

Cons: Staff was EXTREMELY rude and disrespectful. I had a late check in, I called in before hand to make sure my room was held and not overbooked. The lady on the phone was rushed and said "yeah no worries we got you taken care of" When I arrived same lady said we overbooked you. Then told me to go next door to the Sheraton which was $40 more expensive.

Pros: This was a great location, convenient to Dulles Airport and the companies I needed to visit. A shuttle is provided to and from the airport, and to local businesses to the hotel.

Cons: The rooms were furnished with "well worn" 60's era furniture, uncomfortable beds, and loud air conditioners.

Pros: Great hotel . great staff.

Cons: The staff sucked and the hotel had all kinds of problems, will never stay there again!

Pros: Clean. Good free hot breakfast

Cons: Pool was closed in evening on weekday. Not a big deal. Very nice place nonetheless

Pros: Rooms were big and clean Breakfast has quite some choices of food and was included with the room. Free wifi!!! Location was great not far from the Dulles airport

Cons: We waited for a while for airport shuttle because they work with Sheraton, so pay attention to Sheraton airport shuttle when it comes so you don't wait forever...

Pros: It is a great location in reference to the airport and the surroundings. They were eateries nearby and great places to take a walk if you're into that. The rooms were updated and very practical. They were also spacious and I love the options for connecting to the 42 inch TV. The bed was comfortable as well.

Cons: The location is being developed and there is construction across the street which can be noisy.

Pros: Proximity to Dulles Int'l Airport Free shuttle to airport beginning at 5 a.m.

Cons: No amenities - I needed Tylenol/Ibuprofen badly, and there was no small shop or convenience store in the hotel. Coffee and breakfast not available until 6 a.m. Bare-bones Front desk had sign stating that their representative was out delivering something, and he was out front smoking a cigarette, peering through the window at those who were waiting to be helped.

Pros: The hot breakfast was great. The room was very clean and spacious.

Cons: The pool was closed the first day we were there. The shower pressure is very weak.

Pros: Nothing. The best I can say is it was dry and the snow was not in the room.

Cons: Parking lot not plowed, very poor English spoken by staff, noisy families everywhere and my credit card # was used in a fraudulent transaction several days after my stay, at a facility very close to the hotel. I can only assume the # was stolen during my stay when i used the card at the hotel.

Pros: The price was very affordable. The room size was very comfortable with: a bar, separate couch, desk area from the bed. Everything was clean, and by me traveling alone, I felt very safe even to outside and jog even though they had a fitness area.

Cons: I wish there were a waffle or pancake maker (instead of pre-made pancakes). Breakfast was still ok though there were limited options, also being a Diabetic they should have had sugar free syrup, but at least breakfast was free which was nice.

Pros: Customer service.

Cons: International guests have hard time coping with U.S culture.

Pros: Huge rooms. Very comfortable. Decent hotel style breakfast

Cons: Great location for the airport but not the best location for visiting the area.

Pros: I Just Love Everything About This Hotel!! Great Location, Friendly Front Desk, Clean Rooms, Complementary Breakfast & Good Value For Money!!

Cons: They Should Open The Pool For Longer Period Of Time, Not Only 5 To 10!!

Pros: Breakfast

Cons: Housekeeping

Pros: Everything was perfect.

Cons: Everything was great.

Pros: Very clean, friendly and helpful staff. Comfortable room

Cons: Nothing

Pros: The cuisine was exceptional. Compliments to the chef. Everything else about the hotel was nice and rooms were clean and comfortable

Pros: Great location. Left car there while we traveled. Very nice.

Cons: nothing

Pros: Location

Cons: AC was not working Furniture

Pros: Comfy beds, nice bathroom and TV. Great gym.

Cons: Pool wasn’t working, which I had planned to use with my kids. That was disappointing.

Pros: Great value, very close to airport for early flight, pet friendly

Pros: Close to the Dc Dulles Airport, nice location and clean

Cons: They way you cancel , I asked to call booking.com

Pros: As soon as I walked into the Hotel and to the desk there was no wait. Very friendly staff. Check out was a breeze as well!

Pros: It was so very clean. We¿ve tried cheaper hotels that can¿t compare.

Cons: The walk from the parking was a bit much for a handicapped individual

Cons: We booked a ¿larger room, suite¿. We were given a ¿workout suite¿ - which was just a regular size room with a huge exercise bike plopped in the middle of it. So disappointing to pay extra and have a room that was basically SMALLER than regular. Horri

Pros: Staff

Cons: The bed was horrible.

Pros: Convenience to the airport.

Cons: Hallways and carpet need to be updated. Shampoo seemed like it was the same color and consistency as the body wash. I had a good deal, but wouldn't choose it again if the price was over $---. I didn't think it would be worth the money.

Pros: location, staff

Cons: Hot water in room was too hot, risk of scalding. we only stayed one night so didn¿t ask for it to be adjusted.

Pros: Pet friendly. Where other hotels wanted to charge us $100 to bring our pets for the night, Westin happily welcomed our two small dogs. Breakfast was also good. Highly recommend this hotel.

Cons: Parking costs $8

Cons: No coffee maker

Pros: Very good

Pros: My rate for the hotel was probably the best part of my stay. The staff at check-in was very helpful and pleasant. Hotel was very clean. Bathroom and shower were wonderful.

Cons: The hotel is in the middle of nowhere, which I knew ahead of time. The "Heavenly" bed was not comfortable at all and seemed past its useful date. I've noticed this at a lot of Westin properties.

Pros: Friendly staff that really took care of us. They were very dog friendly and have a floor dedicated to guests that were traveling with their furry companions. No charge for the dog was a real plus.

Cons: No

Pros: Accessible compromise in an area where I needed to be but feel like a fish out of water.

Pros: This was a great experience. The staff went out of their way to make it so.

Cons: No

Cons: Now charging for parking ... will not go back

Pros: Close to airport

Cons: Having hot water!!!!

Cons: breakfast was not included. For the price charged, it should it be included.

Cons: Hotel shuttle never arrived at airport despite 2 calls. None of the warm menu items on the all night menu were available. Desk clerk was rude and offered no help or excuses. Not the caliber of service we expect at a Marriott.

Pros: Nothing

Pros: Location friendly staff.

Cons: Woke up at 5am for flight. Turned on shower to hottest setting for 5+ minutes. Water stayed ice cold and took a cold shower. Tried the sink as well..same thing zero hot water from the sink. Completely unacceptable.

Pros: Only the location

Cons: Couldn't sleep because of bed bugs, and the shuttle takes about one hour to come even they say it's only 15 minutes

Pros: I had the worst experience with hotel employee. Terrible customer service. Both were very rude and combative to me and the guests that I came with. I am still awaiting a call from the newly appointed manager . Wont ever return.

Cons: My experience was so bad that we left a day early.

Pros: It is close to the airport.

Cons: I stayed one night so I could get a flight the next morning. There was a huge party in the ballroom. Drunk and loud people were everywhere. I got little sleep because of the people next door. Staff did nothing. Completely useless.

Cons: Absolutely worth security in the world! I parked my car in hotel inside parking lot and in the morning one of the side of my car was was totally scratched. When I show it to manager of the front desk he sad it's not hotel responsibility- NO SIGN about i

Pros: The bathroom was large with a rainfall showerhead which was amazing. The bed was inviting and comfortable. Complementary Starbucks coffee in the room, my favorite too, Pike Place Coffee!

Cons: The Lobby near the bar area had a section of the floor that had no tile but an extremely sticky blacktop flooring. It seemed like it was the underlay to the tile flooring. Very strange and odd to be walking on something like that in the Lobby.

Pros: The staff was excellent, hotel and dining employees!

Cons: The rooms not so much. Broken wall outlets, peeling paint, air conditioning didn't work properly. We were there to get my brother, he died in DC and a good night's sleep would have been nice. Being hot all night was miserable.

Pros: There was a pool

Cons: Cost

Pros: Close to Dulles, and convenient for a stopover

Cons: An older hotel in need of renovations.

Pros: The rooms were spacious and had a relatively nice view

Cons: The staff was unbelievably rude, not helpful- at one point told me I could get my own food from downstairs, which defeats “room” service. Also, they charge daily for WiFi, and do not have Netflix or other options like Marriott offers.

Pros: Nothing really - I guess it was modern and clean?

Cons: The food was terrible and way overpriced.

Pros: Restaurant availability in hotel

Cons: Was charged $40 for "to go" breakfast when it was portrayed at check in free breakfast. Was placed in wrong room, told that nothing could be done about it, once we stated we would have to cancel and go to different hotel they then changed our room.

Pros: location

Cons: no breakfast before 7:00

Pros: Close to relatives. Comfortable bed.

Cons: For Business only. Not family friendly. No Wifi (really?!), no coffee in the foyer — ever, pool hours during week 5pm - 9pm (Really??!!), Main foyer, entrance, banquet hall reeked like old cooked broccoli and cabbage. No idea what they were cook

Pros: Room service staff were great!

Cons: Long story, the $100 "incidental" fee alone was not worth the stay! I still have yet to get the money back, I checked out days ago. Manager and front desk staff was poor at customer service. Hotel is run down, in need of repair. Not worth the money spent

Pros: The hotel is close and looks nice. The room was nice and clean. Comfortable beds.

Cons: Only there for a few hours due to a missed flight. Staff were nice but didn't go the extra mile to help. I was tired and hadn't slept in 24 hours. Getting basic hotel info was like pulling teeth. It would have been nice to have some better late night room service options after being trapped in an airport all day. The airport shuttle was late leaving which was annoying, but ultimately fine since we were so close.

Pros: Hotel was clean

Cons: The restaurant was horrible. I've never had such a lousy simple Italian chicken dish. My wife's dinner was equally poor. The shower lever broke - stuck in hot- after I was finished, so my wife was unable to shower.Over 1hr. no one repaired.

Cons: TV sometimes no signal

Pros: STAY AWAY. SUPER UNFRIENDLY STAFF

Pros: The service was great and the hotel was so clean!

Cons: There was nothing. I loved everything

Pros: Not much

Cons: Waited in line for 45 minutes to check-in, restaurant was closed, sat in the bar area was not acknowledged and had to go ask someone for a menu, food was of poor quality, made me sick the next 2 days, bed squeaked every time you moved.

Cons: Multiple issues with housekeeping. Distance and commute from parking garage to room. Front desk chckd in guest to our rm two dif days, had strangers walk in on us. Received bills for three different rooms under our door. Charge for wifi. no laundry serv

Pros: The shuttle is to run on the :15 and :45 of every hour. Left several guests standing in the rain and drizzle until 2:00 am - after several call to the hotel to make sure they knew we were there.

Cons: The staff were very disrespectful and rude, and I still have not gotten my $100 deposit hold back yet !!

Pros: That it had a parking garage

Cons: The pool hours. The Media hub where I connect my laptop to the TV to the HDMI port wasn't working. I call front desk about it, & they said it was deliberate because they would rather have me pay them a ton of money to watch their movies instead of Netflix

Pros: Cleanliness and upkeep of hotel.

Cons: Noise during our stay. Rudeness of staff, both desk and housekeeping.

Pros: Nice room and ambience.

Cons: Wi-fi was separately costed. You have to pay additionally for breakfast - for the price quoted other hotels give all these for free. Even if this was subtly indicated at the time of sale this is unacceptable.

Pros: Cleanliness and professional staff.

Cons: Why I gave it such low remarks is that they charge for Internet use. Regardless of how nice the hotel is, charging for the internet in the 21st century is dumb. Hilton saw the light and stopped nickle and diming their guest: Westin should too.

Pros: Its quite.

Cons: The hotel manager was ignorant, rude, and disrespectful. Everyone else at the hotel was fine.

Pros: the bar was really good

Cons: they charged me for the internet! while it said free internet in my reservation !!

Pros: I always choose the Westin because of two main areas... one is the beds. The beds at the Westin are SO comfortable and I really get a good night sleep with them. And the second thing is the service. It is impeccable!

Cons: Could not wash my hair because the shower's water was COLD! Also, my bank account was frozen because THREE holds were on it all the way up until FRIDAY!! Four late fees later it was finally cleared. NOT GOOD!

Cons: Food in restaurant.

Pros: Proximity and Price

Cons: Really if this didn't carry the Westin name it would never be considered 4 stars. It is a solid 3 star property

Pros: *Location was fantastic; * Oscar a server in the dining area was courteous, engaging and attentive. *Lobby,dining area bright, clean and upscale.

Cons: Tub had a slow drain, so we took showers in dirty H20 that went up past our ankles. We told the same day manager 2x about the issue. It was not fixed. Comped 1 night hotel/breakfast. We asked for 1 more night. Said she would see but never contact us.

Pros: The beds were amazing.

Cons: There were no coffee filters in the room and the breakfast buffet is not included as advertised.

Pros: Staff was very friendly & helpful. I requested a room away from elevators and it was granted. Also recieved a free 2pm check out. Loved the bathroom especially the Kolher square rainforest shower head.

Cons: Tv signal keep going in& out so I had to use my tablet instead. But wifi is free on weekends so no worries :)

Pros: The staff was highly helpful and very nice. The room was really clean and spacious, overall we had a great stay and would come back again.

Pros: The hotel is located with easy access to most major highways.

Cons: The pool is only open from 5-9pm M-F. The check-in staff very was rude, gave us the wrong room, and it took multiple attempts to get the air conditioning in the room repaired. There was also a lack of basic bathroom amenities.

Pros: Location

Cons: No food options at night. Our flight landed after midnight and we were told the kitchen was closed and there was no room service. All we were offered (initially) was junk food (candy, etc). After a few minutes of looking in vain for something healthy to eat in amongst all the junk food the desk clerk admitted actually there *might* be some chicken salads left in the kitchen and called someone to bring them out. Now, obviously I can never prove this but I'm convinced that they were keeping these meal aside for staff and that, presumably, leftover fresh food that expires at the end of the day (like salads) are given to staff. Anyway, that's the last time we'll be staying there.

Pros: The design and comfort of the room were great. The bathroom was outstanding - very nice change from most other hotels! The cost of the room was a great value. We would stay again at this hotel without hesitation.

Cons: Our waitress in the Padella restaurant was terrible. We were there around 7:30pm on 9/7/15. She was very rude to me (husband) and addressed all of her comments and questions only to my wife, constantly finishing her sentences with "Ma'am" and looking only at my wife, not me. When we first sat down, her first sentence was "Can I get you drinks?". Before we had a chance to answer, she immediately said to be "Do you want to order the rib eye?". We did not even have our menus yet. I said nor did absolutely anything to cause her "men hater" attitude. It took forever for her to bring out the bill. When she finally did, she never returned to collect the credit card. We were by a window. During all of this time, I saw her spending a lot of time gossiping with someone at a particular table, as well as walking around cleaning up other tables and setting up place settings on tables. We ended up going to the bar to pay the bill. The bar tender was extremely nice. After paying the bill, we ordered two drinks to take up to the room. The bartender did an outstanding job in making the drinks.

Pros: Lobby is beautiful, the rooms clean and spacious. Front office staff was great at check in and bar staff was friendly and attentive.

Pros: The hotel was beautiful and the rooms were modern and very clean.

Cons: The staff wasn't attentive. I felt like we were being nickeled and dimed (We had to pay for breakfast and for internet)

Pros: The room was well-appointed and nicely arranged, but the bathroom was exquisite, with a big walk-in shower that included a rainwater sprinkler and separate hand shower. The staff couldn't have been more pleasant and helpful. The Sunday buffet breakfast was reasonably priced, though the selection was fairly simple and routine.

Cons: Wi-Fi wasn't visible in our room. Fortunately not critical for this stay but could be frustrating for a business traveler. The mattress needs to be replaced. No support and sagged toward the center.

Pros: Love the room it was clean and comfortable also the bathroom was so spaces and clean. The pool my kids loved it they where in from the time it open until is was closing time I must say we did enjoyed our self.

Cons: Nothing not to like.

Pros: Comfortable, good facilities and clean.

Cons: Internet was not free. Internet is too basic to not be included in the price nowadays.

Pros: It was close to the airport and it was clean. The parking was free

Cons: There was no direction from the parking garage to the lobby so you wandered around the convention center till you lucked upon it. The room was poorly arranged so that my wife and I were bumping into each other and the furniture constantly. The air was not fresh in the room. In the restaurant my wife got moldy strawberries and the waitress was rushing us to pay.out

Pros: Staff, cleanliness

Cons: Lobby, no restaurant, no healthy food

Pros: I love the grills outside. I love the peacefulness it was great. Its close to everything shopping,food or cook in your room. Book a one bedroom queen suite. Its nothing but love. Free washer and dryer .

Cons: No room service but once a week.

Pros: Nice room with ample space.

Cons: Access to make myself a cup of tea.

Pros: Cleanliness

Cons: Missing breakfast area

Pros: Everything was great . Thank you very much...

Pros: The kitchen facilities are always why I choose Candlewood as well as the gym & laundry facilities.

Cons: Need more help @ check out. Waited WAY too long to be checked out. There was only one person serving customers. Bad ending to an otherwise good stay.

Pros: Everything!

Pros: Nothing

Cons: The oven wasn¿t working at all. We changed room still the same

Pros: It's in a great location and staff is super kind and friendly.

Pros: No heat, had to use extra blanket to keep warm when I went to bed Tv in bed room had no signal Called desk for assistance Was put on hold an no answer returned to me

Pros: The amenities included like a washer & dryer without paying

Cons: The bed is too small and the fridge made noises my 2 day stay

Pros: Very friendly and attentive staff

Cons: no, all was great

Pros: The rooms were modern, large, and had everything we needed. Mark, the associate who checked us in was very accommodating and professional.

Cons: No

Pros: Staff is always very pleasant, the environment is very peaceful and the room is homey.

Cons: My room ceiling needs repair

Pros: Everything and its understandable that the gym and business room is closed for Covid-19

Cons: This place is great it feels just like home

Pros: The kitchen in the suite

Cons: The hallways smelled like smoke.

Pros: Location is good; the laundry is totally free. Nice complimentary 24/7 fresh coffee from the machine.

Cons: The suite we stayed did not have a separate AC in the bedroom. They had put a small fan on the wall to bring the AC to the room which was totally ineffective. It was suffocating.

Pros: The staff was amazing and very helpful.

Cons: The first room I was in found out the door did not lock. Leaned on the door after it closed and it came opened. Scary. Pet hair hair on carpet and on furniture. Just an itchy situation. Very dated. Had a window Just not happy with my stay

Pros: Nice room with kitchen, great location close to Dulles airport.

Cons: I requested a 7AM wake up call- never got it. I woke up 8:30AM for a 9:30AM flight. I was unable to shower and had to rush to the airport. I didn't have time to put gas in the rental car. If I hadn't be TSA pre-checked, I would have missed my flight.

Pros: Everything

Cons: It will be nice to have breakfast in the hotel.

Pros: Clean. Good mattress.

Pros: Great location!

Pros: Very poor

Cons: Everything

Cons: Queen mattress is not quite good as i had back pain after sleep.

Pros: Close to my work location

Cons: Rooms very small. No breakfast. Ice maker in freezer did not work. Not extremely clean.

Pros: Wake call was on time.

Cons: left over cheese in the refrigerator, front desk agent was not attentive at check in and at check out there was no one there.

Cons: Room next to the entrance -- could not get it changed. Workout room was very limited, smelled a bit. Entrance had no protection from the rain for loading bags.

Pros: Nothing I like bcz it's just a sleeping place.

Cons: Yes .everything thing is away from the hotel ...like food court and grocery and no entertainment near by hotel as well as no transport to airport..which is very sad...and the taxi charging you more then the actual amount as I paid 15 box which should not

Pros: Convenient. Staff good . price

Pros: Very quiet and peaceful. Staff seemed really nice and professional.

Cons: Not hot water in the shower!

Pros: the rate was reasonable

Cons: the room not being cleaned and the lack of towels

Pros: Everything

Cons: No maid service

Pros: Budget-wise this lodging option is very affordable. The room is furnished with a good-size table for someone who needs to work. I was pleasantly surprised that the room is equipped with a mini kitchen (full size refrigerator, stove and oven, microwave and a small collection of kitchenware.

Cons: No dinning room in the premise so had to arrange for outside delivery.This was a minor inconvenience

Pros: It's friendly

Cons: None

Pros: Never received my refund

Cons: Never received my refund

Pros: none

Cons: liar. false advertising. deceptive practice. said pool open just to get the money. told me to return the key room to get a refund. they took tge key room back, kicked me out. and now refused to refund. going back on their word is a No No

Pros: Very accommodating and wonderful staff!

Cons: Absolutely loved the hotel

Pros: The are was great if your taking the metro for transportation steps away.

Cons: small room but it was nice for the value

Pros: Location

Cons: Staff weren't very friendly

Pros: Room was clean & attractive & had much wanted amenities like a microwave

Cons: Paying for breakfast - wasnt asked to join rewards - tiny toiletries

Pros: It looked pretty clean

Cons: The air/heater in my room was so loud and I couldn¿t completely turn it off. Even when it was off the fan ran. At 3am I had to unplug it to get any sleep. Also, I could smell smoke from the room next to me.

Pros: clean & comfortable

Cons: no

Pros: Cleanliness staff good location

Pros: Friendly staff and cleanliness... made me feel comfortable

Pros: Clean and simple feel. Unassuming helpful staff

Cons: There was no free breakfast

Pros: So close to the airport. Not very loud.

Cons: No

Pros: everything

Cons: nothing

Pros: Hotel staff weren't particularly friendly, just doing their "job."

Cons: Nothing about it was very welcoming.

Pros: Staff was very nice and helpful

Cons: The room was dirty

Pros: Excellent hotel1 Staff was very friendly. Very spacious, clean room.

Pros: Friendly staff!

Pros: Front desk professional, helpful.

Cons: Large number of kids were running the halls. Hard to control this, I'm sure as a staff member. Parents did not seem to discipline. Rules should be applied and adhered to.

Pros: Clean, worry free, business atmosphere.

Cons: Oriental clerks stuck up attitude.

Pros: Real Hotel where the guest comes first

Pros: Nice pool, comfy beds, convinient location for Air & Sapce

Cons: Cleanliness was lacking. There was hair from the previous guest in the bathroom. Floor left feet looking dirty. Overall room seemed kind of dingy. The look and feel to the room is something I would expect in the 1-2 star range hotel, not a 3 star.

Pros: Location to where I needed to be for Work

Cons: Paid extra for King Room, arrived early and was told no King rooms until 3pm. Went back at 3pm and was told all King rooms were sold out. Treated me like an occupant rather than a guest. Would not go back.

Cons: Booked for a room with 2 beds and was given room with one bed. The room was at the farthest end of hotel and smelled moldy. I asked for a transfer and thank God they gave us a better room and closer to access.

Pros: Airport shuttle runs till midnight.

Cons: No free breakfast

Pros: It was average the television was old and terrible reception

Cons: See above

Pros: Location

Cons: The heat system was not only insufficient but was noisier than having a truck with engine on inside the room. Terrible

Pros: Friendly staff

Cons: Restaurant food was pretty awful definitely not worth the price point. There was some sort of sewage issue that was absolutely disgusting. They didn't properly block off the area, so the stench was unreal. I had to walk past it to get to my room. Unre

Cons: There were bed bugs. This was the night before an important meeting, and I was woken up by something crawling up my neck. I woke and found a bunch of big bed bugs. Although I was moved to a different room, I couldn't sleep anymore.

Pros: I liked the cleanliness.

Cons: I didn't like that majority of the staff was rude. Also the original room they gave me was horrible. I couldn’t even open the door. They seemed annoyed when I asked for a new room.

Pros: The rooms are very nice and the service was great!

Cons: Hidden deposit fees at check-in.

Pros: The room!

Cons: The Front Desk Supervisor. Extremely rude and dismissive. I stay at hotels pretty much every night and she is hands down one of the rudest people I have encountered. It's a shame as the rest of the staff seems very helpful.

Pros: Location was ok

Cons: There were not any bath towels in the room, only hand towels

Pros: I live the location and amenities as always.

Cons: The location of the room.

Pros: Room was as expected - clean and comfortable. Shuttlebus every 30 minutes

Cons: For the first time during 30 years wisiting US regulary twise a year I was refused having breakfast. Obviously amongst those 20 listed services like Free Parking, Pool.... breakfast was not mentioned and therefore not included !!!!!!!!!

Pros: Staff were very courteous, seemed genuinely glad I was there Cleaning service each morning was timely and good quality Food at restaurants was excellent quality

Cons: My room was right by the ice machine, so I was kept awake by that.

Pros: Restaurant on site, nice room, swimming pool, convenient to Dulles

Cons: Lots of random hairs in the room and the lifeguard at the pool didn't seem qualified to help in an emergency. Also, the hotel has been recently redone but they didn't replace the toilet seat. So, very modern nicely decorated room with a toilet seat from mid-80s complete with cracks and possibly some burn marks. Weird to leave that after a complete remodel. Makes you wonder what else they didn't update.

Pros: Staff was great. Housekeeping did a great job. The location was good and there was a nice pub on the property.

Cons: Unfortunately, there was a large church group there for 3 of the 6 nights I was there. They made an incredible amount of noise and let their children run wild without any concern for the other guests. I was awaken by slamming doors and loud noise.

Pros: The room was nice and the bed was comfortable. Plenty of parking and was close to the tournament we were there for.

Cons: There was not a continental breakfast. Also, some teenage conference was happening the weekend we were staying. All night long kids were up and down the hallway talking loudly as they went. Very difficult to get to sleep. And loud music was playing.

Pros: Great room and friendly staff

Cons: The hotel is under construction and water was shut off to my room for an extended period of time without warning and I was unable to shower or use the bathroom. The huge hairball that greeted me when I entered the room was disgusting.

Pros: Clean rooms, decent staff but poor managers except one.

Cons: I was hit by Best Western Hotel (which is opposite to this hotel) Shuttle during my morning walk. I was rushed to ER. I struggled to extend my stay as hotel demanded market rate. V.Poor location for a 3 star hotel.

Cons: I stayed at the hotel for 1 week. On the 6th morning I awoke to find that my welding cables had been stolen off my truck despite being locked and having security on the premises. The manager never tried to get in touch or speak to me.

Pros: Nothing! First of all, how is it possible for a hotel to run out of luggage cart! I’m sure there are way less-ranked hotels or even motels that can have better service than this one. When checking in, the receptionist did not looked at me for at least 10 minutes! She was busy fixing a food order problem, and wasn’t able to bother apologizing for the wait! The hotel isn’t near clean! The room is even worse! We had an infant, and we were afraid she would get sick in that filthy room! I don’t get others’ positive reviews on this hotel! If it’s all about the location, I would rather stay an hour further from the airport than staying in this hotel! I don’t put the blame entirely on the staff because I believe the problem is on the management for putting them in that spot!

Cons: Everything

Pros: only the location

Cons: no one to help with luggage, no restaurant, no lounge unless you were "special", want me to keep going - dreadful!!!!! overpriced for getting nothing but a bed!!! horrible. the worst marriott I have EVER stayed in in 6 decades!!!!

Cons: I was charged an extra $21.89 and I do not know why. The room was $100.57 including taxex.

Pros: Comfortable beds good food

Cons: Rooms were a bit dirty

Pros: Pool

Cons: No free WiFi

Pros: Beds were good and clean

Cons: Extremely low water pressure in bathroom. Super compact bathroom.

Pros: Right off Airport... Clean room and fast service

Cons: It was as close to perfect as I could ask for.

Cons: Comforter and sheets were wet.Called the desk at 9pm;10pm: no answer; phone right 25 timesFinally at 11pm, after 50 rings, someone answered - changed room; no wash towels; coffee pot broken.Next morning, checked out; Happened to have manager.

Pros: Beds were comfortable,good pillows, good bath products. Food from the on site restaurant was great! Front desk staff was very friendly, helpful and courteous!

Cons: Shuttle was a bit of a wait from the airport,no room service at this time, no hot tub on property. Water pressure in shower was not so great!

Pros: Manage was super helpful as he made a plan for our baggage. Also helped us with the shuttle to airport. We appreciate the staff and all their help.

Pros: Close to airport

Cons: The staff was not professional and aggressive.

Pros: Good location, nice friendly knowledgeable staff.

Pros: New

Cons: No restaurants walking distance RRC

Pros: The lobby looked nice.

Cons: No a/c. Hotel was outdated.

Pros: Location

Cons: Late night driver didn’t attempt to help with luggage, though I know this is typical

Pros: bedding

Cons: lack of food

Pros: Close to the airport.

Cons: Room could have been cleaner.

Pros: Location to the airport.

Cons: The layout was awkward as to how you would go to your room. The Hotel was Great!

Pros: the shuttle service, room service for breakfast and the courtesy coffee in the lobby.

Cons: the coffee machine in the room is below average--

Pros: The friendly and helpful staff. The airport shuttle.

Cons: There was no makeup mirror in the bathroom. There was no wetbar in the room. There was no free WiFi in the hotel rooms....It was only available in the public spaces.

Pros: Fresh sent fan in ceiling of long hallway.

Cons: Counters and nightstand were dusty. No microwave in room Refrigerator was barely cold You could tell that it was a renovated old hotel.

Pros: Close proximity to airport.

Cons: Restaurant menu much too minimal and prices too high. With no convenience store close by, not much available in confectionary items.

Pros: Beds were very comfortable.

Cons: Limited lunch/dinner menu with not many kid-friendly options

Pros: Will stay there anytime I come to town.

Cons: Everyone was nice .the rooms were very clean and did smell

Pros: Lovely hotel. Nice clean rooms.

Pros: I enjoyed my stay and breakfast was well done.

Pros: Clean rooms

Cons: Hotel needs updating. The carpet is old and is not properly maintained. The luggage carts need to be replaced. This was the first time I’ve ever seen a flat tire on a luggage cart. The elevators need updating and need to be cleaned.

Cons: The staff was rude. The shuttle service is the worst. They kept us (I’m traveling with 3 kids) for more than an hour to pick us up from the airport and made us 45 minutes late for dropping off at the airport.

Pros: Very luxurious and clean facility’s. Staff is exceptionally friendly.

Cons: Restaurant on site was overpriced in my opinion.

Pros: Was great

Cons: Was great

Pros: The room was very clean and the restaurant food was good.

Cons: The room needed more working electrical outlets.

Pros: This is definitely an upscale property. Outdoor firepits, attractive lobby, large rooms...everything confirms its exclusivity.

Cons: Many amenities are limited or closed, due to Covid restriction. This is not inherent in the property, but did limit our experience.

Pros: Friendly staff and convenient location

Cons: Outdated room interior, no refrigerator in room upon arrival had to request it, broken vending machines

Pros: Nothing.They were unable to give me a key at sign in, told me to go on up to the room, housekeeping would let me in and the key would be brought up shortly. It never was! I could not even go out and get ice because I would have been locked out of my room

Cons: I was told I could order food in my room. I had been traveling for 24 hrs--from Africa. The food was old potatoes, crunchy omelet and cold muffin:awful! I called to book ride For AM flight I was told there would be no waiting. I waited thirty minutes.

Pros: Showers, bed and staff. Big shot out to the shuttle driver. Saved my backpack I left in his shuttle. Thank you again.

Cons: It was hard to find. Poor signs marking its location.

Pros: The hotel parking and gym was not decent.

Cons: The hotel seemed dated.

Pros: Bottled water And even That was warm

Cons: Everything And a lot of spiders

Pros: The rooms

Cons: The service was a bit disappointing

Pros: Check in staff very helpful! Gave good info about the hotel and local area.

Cons: Carpet a little old but rest of room was great.

Pros: Our junior suite and the Executive lounge privileges.

Cons: Nope.

Pros: Great

Cons: Yes the long way to get to the room

Pros: Was close to the airport

Cons: It was old and musty. Very expensive considering the quality of the hotel. Lots of work going on.

Pros: No breakfast provided

Cons: Broken mattress, stained linens,

Pros: Close to airport

Cons: No

Pros: Nothing

Cons: Hotel staff was not helpful and generally unfriendly. The hotel is in the middle of nowhere. No decent convenience store or similar items available.

Pros: Nothing

Cons: I didn''t like it at all . First she puts in very smelly room , I went back to her about the room and I ask her to change the room she changed the room with another not good room we ask to change the smelly sheets. Overall was very bad experience. I

Pros: We did a reverse park sleep and fly. A park fly and sleep. We needed a crash pad upon our return.

Cons: Long walk to elevators and carpets make it hard to wheel luggage.

Pros: ROOm was nice And the overall ambience was nice

Cons: A lot of the staff was very rude the lifeguards were horrible they did not tell the truth about the fool I was disappointed in my stay.

Pros: The room had a very must odor.The hotel needs some updating. Overall it was okay. Met our needs for a one night stay.

Cons: Updating

Pros: Location

Cons: Poor breakfast options

Pros: The attentive staff

Cons: The fire alarm at 2am and the evacuation that took place.

Pros: The size of the room was amazing. We loved the size of the bathroom, but would have enjoyed a room with a jetted whirlpool tub for 2.

Cons: Parking was awful. They have a garage, with no parking spaces. We drove around forever trying to find parking. The lounge that is supposed to be with she Jr. Suite was closed they gave breakfast tickets for Old Ox that was nasty. No fridge or microwave

Pros: Staff

Cons: No breakfast Wifi really bad

Pros: it was close to the airport.

Cons: the room was not cleaned properly. I found shaved hair in the bathtub curtain. the hotel should focus on cleaning properly.

Pros: Location is the only thing I liked.

Cons: This is a very old building and the rooms look ancient with weird setup of restroom slide door which didn’t close all the way through leaving large gaps on either side. I wouldn’t choose this hotel when going as a group or as a family.

Pros: Bed was comfortable

Cons: The room was dated and carpet was really bad and shower had lots of mold in grout

Pros: Location.

Cons: The beds. The mattress was old and saggy. The box spring had collapsed, so that we each rolled towards the middle of the bed. The lamp shades were torn. The elevator was broken. Awful.

Cons: Seen a snake in the smoking area. It was hard to find a parking spot.

Pros: Location convenient.

Cons: Hotel in disrepair. Elevator broken. Old and saggy mattress. Collapsed box springs. Bed miserably uncomfortable. Lamp shades in tatters.

Pros: Quiet

Cons: Mold smell in room. Room in need of renovation. Bathroom was nice though.

Pros: Clean. Nice front desk experience. Room is huge.

Cons: TV and lamps were unplugged. Wifi was overwhelmed. They have rooms on the ground floor.

Cons: 4 star hotel, 1 star guests. Noise in the hallway all night. Loud talking, slamming doors, etc. No sleep for me. Very limited parking due to ballroom guests. Had to park in the garage

Pros: Staff was good

Cons: god awful carpeting and other furnishings in the hallways and (to a lesser degree) in the rooms. It looks (and smells) like they haven't updates it since around 1975. It's time. There was a stain on our comforter.

Pros: The hotel did not have any ADA accessible shuttles to and from the airport. When we got in from the airport the hotel staff told us we had to arrange for the transportation ourselves. They did pay for the taxi.

Pros: Loction

Cons: This hotel is old. Friendly staff but slow service.

Pros: The staff I interacted with were extremely nice.

Cons: the hotel needed updating. Not a 4 star in my opinion.

Pros: front desk restaurant bar

Pros: Location

Cons: Rooms and hotel in general are in need of an update. Very noisy which made it difficult to sleep. Front desk clerk spoke with such a heavy accent that I could not understand a word he said. Got charged $50 for something we did not incur. Listed as a four star hotel on Kayak, which it is not even close to being. (Ritz Carlton Pentagon City, also in Northern VA, is also listed as four stars.)

Cons: There is no way this hotel is a 4 star location. I have stayed at other 4 star hotels in the Herndon, VA area and this hotel is clearly does not deserve a 4 star rating.

Pros: The lobby is nice.

Cons: 1. Broken tv remote. 2. No USB charging ports for cell. 3. Iron was broke 4. There was coffee/coffeemaker but no water.

Pros: The room was big enough for a family stay.

Cons: The shower door couldn't close, and took forever to fix it. When you flushed the toilet, the water splashed everywhere.

Pros: I liked my room. It was clean and tidy.

Cons: The hotel is under renovation so we had to use a side entrance. First floor was very noisy because there were two wedding on the same day.

Pros: Great location. That is where the accolades stop. Aged property with major construction process going on in the front drive. Result is that the property is a confusing mess. YOu have to walk all over the place and is an absolute nightmare.

Pros: Location close to Dulles Airport

Cons: The hotel was understaffed, couldn't sleep at night from noise, and the bathrooms in the rooms were not sufficient (No water pressure to wash hands or flush toilets)

Pros: Clean bed and bathroom

Cons: Construction and inconvenience of getting checked in and out.

Pros: Friendly and helpful staff . Free wifi.

Cons: The construction (fence) by the entrance. Wifi can be slow.

Pros: Close to the airport. Shuttle goes every 30 min

Cons: Nothing. Reasonably priced for one night layover in Washington

Cons: Shuttle from Airport to Hotel extremely long, waited more than 1 hour for the shuttle to show up. They are only 10 minutes away from the airport.

Pros: Lobby and front entrance is good

Cons: Room, Refrigerator is not working they replaced but still it didnt work. No expecting this from 4 start hotel.

Pros: Electronic check in/out. Use of smart phone to unlock room door.

Pros: Very high value

Cons: Next time we stay in Washington, we will look for a place close to metro

Pros: I liked the bed

Cons: I can't believe a major hotel chain is still charging for internet in 2015.

Pros: Bed

Cons: Nothing

Pros: Satalite tv didnt work. No breakfast. Pool closes too early. Room is hot. No fridge no microwave. No stamps to mail things.

Cons: Everything was horrible. Tv sucked pool closed to early no free breakfast no kid friendly place to eat. No stamps no fridge no microwave.

Pros: The beds were very comfortable! The executive lounge was nice but should have been available more hours. The shuttle to the airport was convenient.

Cons: There were no fridges in the rooms which was very inconvenient. The room service menu was very limited. Almost no vegetarian options. And breakfast should be available all day. There was a huge middle school group that refused to share the pool with any other guests all night. Very rude!

Pros: Concierge lounge was nice, though the decor is 1970's burn orange. Staff member in lounge was excellent. The gym was very nice. They carried Pepsi products! I like Hilton properties.

Cons: Not close to public transportation. TV service inconsistent- frequent 'no signal' messages during the 90 min I tried to watch. Very 1970's decor and layout- needs updating.

Pros: Liked amenities, the room and the service.

Cons: All was great.

Pros: Loved the bathroom and the comfort of the beds!

Cons: I wasn't aware it was pet friendly. Some dogs were barking in the early morning hours. Other than the noise the stay was amazing

Pros: I really didn't have an opportunity to see all of the facilities the hotel had since this was a weekend business trip. However, the room, the concierge lounge, the dining facilities, and the lounge, were all very accommodating. Clean, neat, in order, and very inviting. Also the staff seemed to, ALL, be some of the friendliest of any place I have stayed before. The easy highway access and location to the airport and convention centers was perfect and also a very short commute. I will happily stay with this hotel again.

Pros: Mattress

Cons: The manager and shuttle driver that day were awesome as it was apparent you were under staffed and Matt was amazing all things considered. And the shuttle driver had to work an extra shift because someone called in. She was very sweet, and went above and beyond to pick me up

Pros: Very clean and welcoming!

Cons: The breakfast was a little disappointing. Not much choice of fresh healthy food.

Pros: The hotel was very clean, the morning desk clerk and breakfast hostess were excellent

Cons: The evening desk wasn’t very personable

Pros: Convenience to Dulles Airport. Knowledge of the staff for local facilities.

Cons: I would have liked to have had the shuttle service to the airport run past midnight.

Pros: Location, free parking

Cons: No maid service, had to physically obtain clean towels, breakfast and coffee not very good.

Pros: Everything except the noise

Cons: No water in the room and the noise from the hallway was horrible. The door must not be insulated. Its not sound proof at all.

Pros: Beautiful room! really liked the bed and linens. There was a really nice big TV, and it was quiet for a hotel.

Cons: cant really think of anything honestly! Probably best hotel i’ve stayed in.

Pros: Location

Cons: Not as clean as I would like

Pros: Great location for getaway

Cons: All went well

Cons: Was there 4 nights told I didn¿t want maid service maids still came into my room

Pros: The bathroom wasn't working. Shower cubicle too small and I am a slim guy.has a strip that can cause a fatal fall at the door.

Pros: Beautiful hotel. Very clean. Staff was friendly and welcoming.

Cons: I chose this hotel because Marriotts have great beds. However, my bed was hard and not very comfortable. This was a disappointment.

Pros: Awesome location

Cons: No complaining

Pros: Amazing staff!!!

Pros: Close to the airport, very clean and comfy

Cons: The shuttle stop by 6 pm, so travelers arrived after, are out of luck. They have to take cab or Uber for $35

Cons: one of the cleaning ladies came into elevator with me and did NOT wear mask.

Pros: Good value, location

Cons: Free Breakfast consisted of muffins & coffee. Shuttle hours stopped at 6pm. Limited towels

Pros: Modern design; cleaniness; attention to COVID.

Pros: Location

Cons: I leave early..I wish they had to go breakfast bags and 24 hour coffee in the lobby

Pros: The highlight was the hospitality staff. They were outstanding!!!

Cons: Everything was great!!!

Pros: I stay at this hotel when in DC. It's close to the airport, they have a shuttle, the rooms are comfy, the bed is especially comfortable, the staff is very friendly and helpful. It's affordable and top-notch.

Pros: Clean rooms, friendly staff.

Cons: None

Pros: We can park car near by the exit of our room

Cons: No staff available to deliver blanket. We must go down to Front Desk ourselves. Staff are not hands on (they said due to Covid 19, staffs are shortage). Feel like there is no staffs available at all, no hospitality, no friendliness,

Cons: Do not book here. People break into your car and hotel does nothing

Pros: New, decent, staff I underperform. Mais service weak, breakfast weaker.

Cons: Maid service, staff treatment, breakfast

Pros: Outstanding quality, service, and location for the price we paid, would visit again!

Pros: Location, nearly new

Cons: Staff not good

Pros: I liked the lobby area. It was clean and it had nice furniture and a huge flat screen television.

Cons: I asked the front desk staff for two days to clean my Hotel room. When I came back to my hotel at the end of the day, my room was still dirty. When I brought my concerns to the supervisor, he was nonchalant about the situation.

Pros: Awful experience. Never even checked in. Would be nice if you offered a coupon code for another stay

Cons: Staff

Pros: It was clean

Cons: The bed did not fit 3 people. It was very uncomfortable sleeping.

Pros: Location is pretty close to the airport

Cons: No hot water in my room so I had to take a cold bath. I did call front desk and the gentleman wasn’t pleasant and helpful at all. Everyone else is formidable. I ve been to that particular hotel at least 20 times .

Pros: Nice new clean hotel

Cons: Not a big amount of money, but I thought it was pretty lame I got charged for parking. ( no mention of this when I checked in) The computer was down when I checked out so I noticed this on the bill when they emailed it to me after I had left

Pros: Large TV. Airport shuttle. The hotel bar location is a nightmare when checking in. People crowd the area and are very loud. It was hard to hear the associate. Avoid this place like the plague.

Cons: This place is a renovated dump. Faucet leaked and sprayed all over the place. Toilet did not flush properly. Beds were hard as a rock. But it looks pretty though. Avoid rooms facing the outdoor patio because of loud frequent loud guests.

Cons: The breakfast was not desirable nor was it worth the price. The sub-par choices did not warrant $10.90 price, I think there is more to improve in this area.

Pros: It's clean and nice.

Cons: I did book on this hotel because I have a conference call via Skype but the Internet was very poor. I did call the reception and requested me to bring my laptop at the reception to get a clear wifi signal, but still the same very weak signal and disconn

Pros: The Internet TV with free HBO Go was great

Cons: One staff member was very rude at check in. He acted annoyed with us being there. When he finished check in, he did not say anything. We asked if he needed anything else since it wasn't clear we were checked in. He just said no and turned away.

Cons: Shower should have additional door instead of half enclosure that is making all the floor wet.

Pros: Hotel employee!

Cons:  

Cons: Had to stand at checkin for 30 minutes because the staff member took that long to check in 4 airline personnel. Location was hard to find

Cons: Hotel staff is unprofessional. Avoid the hotel Market Place , it is a total rip-off.

Cons: The hotel room was not clean! Food on the floor and furniture. Bathroom had hair. You have to let the water run because it comes out brown. The hotel staff are horrible, no customer service. They are only worried the hotels bottom line - making money.

Pros: New renovated rooms with a 55 inches flat screen.

Cons: The front desk agent trying to convince me about a $2.95 parking fee while their own website posted complementary free parking.i didn't like it .

Pros: Room was clean and staff was personable

Cons: Hotel was undergoing renovations we did not know about. The hotel name wasn't even the same as the one booked. Lobby under construction with lights randomly going out. Room had no power for the first few hours we were there.

Cons: Undergoing MAJOR renovation. No restaurant and no gym as advertised. I would not have picked this if given full disclosure.

Pros: Location and Room

Cons: I did not know they were doing construction on the hotel when I made the reservations.

Pros: close to airport

Cons: the name on the outside of hotel was changed with no indication of the current name. a sloppy side effect of SHeraton-marriott merger

Pros: Room was decent

Cons: Hotel is under major renovations. It should not have been open during this construction process

Pros: Location.

Cons: Asked for a wake up call and did not get it. The airport shuttle does not operate all day. Almost missed flight.

Pros: Nice bed, nice decor, big TV

Cons: 1. Disruptive construction going on. Front desk hard to locate 2. Fitness center advertised but not available (construction) 3. No coffee in our room, no coffee in lobby one morning, no apology 4. Loud staff in hallway at 6am 5. Mini fridge too small

Pros: This is the second time I'm using this hotel.My overall experience has been below the expectations I have.Staff were not professional when in the way they attended to my guest and I.The check in process was cumbersome. The front desk officer was difficult

Cons: Yes. I was allocated to room 602. Shortly after I had checked in, I heard loud noises at my door of people talking and knocking on my door. Then the call came in from front desk that were in the wrong room and that we may have to move to another room..

Pros: have stayed here many times..this was a disaster, always a great pool/hot tub experience....now filled in to make a few more rooms.........should not be charged for such a 'fake' offering!!

Cons: the hotel was under construction...little parking.....nofood or buffet...am a gold member.....no pool.....I considered cutting up my card..........should get a complete refund for the false offering

Pros: The remodeled room was nice and modern. Finishes were top of the line. Tv and WiFi were decent.

Cons: The hotel is currently in the midst of major renovations. The hotel lobby, pool, restaurant and whole first floor was blocked off. The hotel name is changing to a Marriott brand.

Pros: Free breakfast delivery to room

Cons: Over charged for incidentals. The whole hotel was being renovated and getting ready to be taken over by Marriott it was a mess a Lobby, hotel everything! There was no restaurant no pool no access to a weight room.

Pros: staff as very friendly

Cons: Would have been nice to know it was under construction and changing names. I was looking for Sheraton but signage was for Marriott. Construction was loud and at times you couldn't hear the conversation you were part of. Gym was closed (for construction)