Guest reviews
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All Reviews
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Couples
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Families
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Solo
Overall Rating
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10.0 "Internet works perfectly."10.0 "100% said the
wifi quality was great ." -
9.0 "Terrific location."9.8 "98%
liked the proximity to shopping ." 10.0 "100%enjoyed the restaurants & bars nearby ." 10.0 "City centre within easy reach , said 100%." 10.0 "100%liked the proximity to sightseeing ." -
8.9 "Great service."9.6 "96% found the
staff to be very friendly ." 7.7 "77% said thereception staff was great ." 9.2 "92% thought theservice was very professional ." -
8.1 "Breakfast is good."10.0 "100% were
happy with the price of the breakfast ." -
7.6 "High value."10.0 "100% were
happy with the price of the breakfast ." -
5.8 "Bar is ok."
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4.8 "Rooms are not good."1.7 "83% said
rooms were small ." 4.0 "60%complained about the bathroom ." 1.4 "86% thought they werepoorly maintained ." 0.0 "100%criticized the small bathroom ." 1.2 "88% foundproblems with the furniture ." 0.0 "For 100%, therooms looked old ." 4.0 "60% said thebathroom was dirty ." 0.0 "100% hadproblems with the shower ." 1.9 "81% thought thetv was sub-standard ." -
3.8 "Not very comfortable."1.7 "83% said
rooms were small ." 4.2 "58% thought it wastoo noisy ." 0.0 "100%criticized the small bathroom ." -
3.1 "Terrible amenities."2.7 "73% thought the
building wasn't nice ." 1.4 "For 86%, thelobby entrance was sub-standard ." -
1.8 "Horrible vibe."0.6 "94%
criticized the unstylish hotel ." 1.4 "For 86%, thelobby entrance was sub-standard ."
Overall Rating
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9.2 "Terrific location."9.8 "98%
liked the proximity to shopping ." -
9.0 "World class service."9.7 "97% found the
staff to be very friendly ." 7.4 "74% said thereception staff was great ." -
8.0 "Breakfast is good."
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7.5 "High value."
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7.4 "Good cleanliness."
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5.5 "Food is average."
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5.0 "Rooms are ok."4.4 "56%
complained about the bathroom ." 1.8 "82% saidrooms were small ." 1.0 "90% foundproblems with the furniture ." 4.6 "54% said thebathroom was dirty ." -
4.3 "Not very comfortable."1.8 "82% said
rooms were small ." -
1.7 "Horrible vibe."0.5 "95%
criticized the unstylish hotel ."
Overall Rating
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9.1 "World class service."9.7 "97% found the
staff to be very friendly ." -
8.9 "Location is great."
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7.7 "Good breakfast."
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4.7 "Rooms are not good."
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3.8 "Not very comfortable."
Overall Rating
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9.1 "World class service."
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4.8 "Rooms are not good."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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7.4review from
easy to walk to some things We made the mistake of using the Flyjet bus-- horrible mistake!!! We had 4 adults, 4 year old, and 20 month old, and had no idea that the bus would not take us to the hotel. Instead we had to transfer from big bus to small bus, hauling our luggage and placing on small bus. Then we were unloaded 2 blocks from the hotel, and had to haul our luggage up a hill to the hotel. Some stairs in the hotel to the first level to get to the elevator.
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9.1review from
Central location and well-sized room and bathtub for european standards.
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5.4review from
Good location, nice building. Difficult to get into hotel after-hours, must rely on frequently-absentee front desk employee to manually let in.
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10.0review from
Straight forward transaction. Very convenient location. Always had someone at the front desk. Breakfast was good.
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7.0review from
Location and kindness of the staff The hotel do not have any comfortable space to spend free time during the day, as hall, cofee bar, etc,....
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6.7review from
Nice hotel in the centre of Reykjavik. Friendly staff. Good breakfast. Perfect place to use as a basis to tour the SW part of Iceland.
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5.7review from
Central location. Good value for money. Bathrooms had no heating. Bath towels were small. Close by bar very noisy on Saturday night.
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4.7review from
You messed up on my reservation as I did book it through the airline website, so the airline should have communicated to you that my flight left nyc on th, but wouldn't land until fri, so I didn't need th pm accomodations. in any case, I bear some responsibility for this for not picking this up myself. however, when I checked into the hotel fri, they not only wouldn't give us any $ back, but refused to even upgrade our rooms to compensate us for taking our $ for 2 rooms we didn't use on th pm. I pointed out that they were not close to full capacity, so they did not actually lose any revenue by holding our rooms for th pm, they just got revenue they didn't deserve, as no services were rendered. they wouldn't even give us free bar vouchers. See above. I think you should tell them that they should have done something, ie anything to make things better, as a room upgrade when they are at 50% capacity costs them $0, and doing nothing, ie absolutely 0 when I asked them to do anything other than 0 to make us feel better and be ok w their keeping 100% of our revenue for th pm, is not cool. I also think you should refund us part of our $ if you can't get them to, but this would be up to your sense of fairness and professionalism, I guess. really, if you can get them to put $50 back on my credit card, and you do the same so I get $100 back, so I then eat $100+ instead of $200+, I would be more than happy and then post a + rather than - review on the internet about you and them!:)
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6.3review from
We had 1/2 price, which made it a good price/quality-hotel. Good breakfirst, good bed, good location.
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5.6review from
location is nice, internet connection is present, staff is welcoming room was really small, breakfast quite poor and very noisy during the weekend nights
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6.4review from
Breakfast & Breakfast room was great A bit noisy - general guset exhuberance etc and sound did get through the walls
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5.6review from
Staff was kindly, coffee and tee were availeable all day To sleep is hard because the street was really very noisy
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8.0review from
liked the tea and coffee in the sun room
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6.8review from
Centrally located for all the city's amenities Convenience of the free bus shuttle service from right outside the hotel
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7.4review from
easy to walk to some things We made the mistake of using the Flyjet bus-- horrible mistake!!! We had 4 adults, 4 year old, and 20 month old, and had no idea that the bus would not take us to the hotel. Instead we had to transfer from big bus to small bus, hauling our luggage and placing on small bus. Then we were unloaded 2 blocks from the hotel, and had to haul our luggage up a hill to the hotel. Some stairs in the hotel to the first level to get to the elevator.
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7.0review from
Location and kindness of the staff The hotel do not have any comfortable space to spend free time during the day, as hall, cofee bar, etc,....
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6.7review from
Nice hotel in the centre of Reykjavik. Friendly staff. Good breakfast. Perfect place to use as a basis to tour the SW part of Iceland.
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6.8review from
Centrally located for all the city's amenities Convenience of the free bus shuttle service from right outside the hotel
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5.4review from
Good location, nice building. Difficult to get into hotel after-hours, must rely on frequently-absentee front desk employee to manually let in.
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5.7review from
Central location. Good value for money. Bathrooms had no heating. Bath towels were small. Close by bar very noisy on Saturday night.
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4.7review from
You messed up on my reservation as I did book it through the airline website, so the airline should have communicated to you that my flight left nyc on th, but wouldn't land until fri, so I didn't need th pm accomodations. in any case, I bear some responsibility for this for not picking this up myself. however, when I checked into the hotel fri, they not only wouldn't give us any $ back, but refused to even upgrade our rooms to compensate us for taking our $ for 2 rooms we didn't use on th pm. I pointed out that they were not close to full capacity, so they did not actually lose any revenue by holding our rooms for th pm, they just got revenue they didn't deserve, as no services were rendered. they wouldn't even give us free bar vouchers. See above. I think you should tell them that they should have done something, ie anything to make things better, as a room upgrade when they are at 50% capacity costs them $0, and doing nothing, ie absolutely 0 when I asked them to do anything other than 0 to make us feel better and be ok w their keeping 100% of our revenue for th pm, is not cool. I also think you should refund us part of our $ if you can't get them to, but this would be up to your sense of fairness and professionalism, I guess. really, if you can get them to put $50 back on my credit card, and you do the same so I get $100 back, so I then eat $100+ instead of $200+, I would be more than happy and then post a + rather than - review on the internet about you and them!:)
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6.3review from
We had 1/2 price, which made it a good price/quality-hotel. Good breakfirst, good bed, good location.
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5.6review from
location is nice, internet connection is present, staff is welcoming room was really small, breakfast quite poor and very noisy during the weekend nights
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6.4review from
Breakfast & Breakfast room was great A bit noisy - general guset exhuberance etc and sound did get through the walls
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5.6review from
Staff was kindly, coffee and tee were availeable all day To sleep is hard because the street was really very noisy
