Pros: The young staff took good care of us. We had 8 pieces of luggage and they offered to store it for us instead of us having to stuff it in our very small car. They even gave us a ride back to the terminal the morning we left instead of us having to ferry our bags over piece by piece. It didn't matter to us that the counter wasn't at the terminal. They also didn't get pushy the way some companies have done when it came to the additional insurance and options. They were efficient, friendly, and I would rent from them should we have the good fortune to find ourselves in Reykjavik again.
Aug 18 2016
Cons: Very inefficient pick up and drop off, infrequent and poorly located shuttle
Sep 27 2016
Good service and good car
Pros: Great service, the car was a CX-5 which did everything we needed it too.
Cons: The GPS we rented and were given didn't work which required a return drive to the airport for replacement. It was expensive but I guess that is the going rate.
Sep 8 2016
Great customer service
Pros: great car; handled well; clean; good mileage
Sep 12 2016
Not same car
Cons: Reserved a bus for a big group and they tried to switch it and give us a station wagon. Took over an hour and a half to get the bus because they said it was being cleaned. It was very unorganized and they also made us pay the difference for upsizing even though we originally reserved the bus. Will find a different company in Reykjavik next time.
Pros: Quick and easy process to pick up and drop off car. Very nice and friendly budget representatives.
Sep 25 2016
Cons: It ended up costing me three times as much as the amount on the booking page. I rented a car for one day, it was supposed to cost me 59 $ but in they hade taken around 150 $ from my bank account...
A total rip off!
Sep 7 2016
Pros: Easy check in, great value, received an upgraded car.
Cons: No one was onsite at our 6:00 PM drop off, never received a confirmation email saying "Thank You: your keys have been received."
Cons: Not enough people working. Long times to pick up car. Scare tactics to try and add 4 extra insurances to your rental (i.e. Ash protection) horrible basic car- automatic but shifted like a manual.