Extended Stay America Rochester - South

This property should not have a 2 1/2 star rating.

Absolutely nothing! 10 patrol cars with lights on in the parking lot was the first clue. No place to park in front to unload. One hard queen bed with two pillows comma could only get one more. Literally cried myself to sleep!

Just the convenience of having a room It had a 1star feel

Room was clean and functional, front desk staff was actually better than average. Lousy breakfast as usual for this chain.

Price Cleanliness was very poor, room was dirty

The rooms were well organized & excellently priced. The room was not clean. When I told the front desk, the clerk noted that this had happened earlier that evening. I was not an isolated instance of a dirty room.

Breakfast was only coffee, granola bar or muffin. Expected a little more

The staff Beds and pillows WORST EVER

Free breakfeast Rude PM staff

Found the room to be dirty. Online says free breakfast but only had granola bar for options and coffee only. No water or juice.

This guest did not leave comments about this hotel.

Pet friendly (with a fee). Kitchen supplies not in room. Must be asked for at desk. Breakfast is NOT included unless one considers oatmeal packets and breakfast bars breakfast. No guest amenities in rooms. Not a 2 1/2 star property.

The pillows were uncomfortable, nothing extra was available in the room. No hair conditioner, no blow dryer, no extra pillows or blankets.

This guest did not leave comments about this hotel.

Kitchenettes and the setup of room Wouldn't say they have breakfast

Good price No automatic doors to enter which makes wrangling luggage difficult. The room heater and fan was broken and made a loud metal on metal noise when heating the room.

the hotel had unpleasant smell throughout it, also location was difficult to get to from highway.

Absolutely nothing. We got there in the evening, the room was filthy and we could not get a different one. There were no hair dryers in the room and none available. Coffee in the morning was 2 keurig machines and a line a mile long. We were not at all satisfied.

Price The SPARSE Continental breakfast.

NOTHING, WORST EXPERIENCE EVER!!! The staff was extremely rude!

This guest did not leave comments about this hotel.

It had a mini kitchen so it saved money on eating out. It said free breakfast. All it was was gronola bars and little muffins. Also the bathtub didn't have a stopper so I had to shove a towel in the drain to give my daughter a bath.

I booked and then wanted 2 beds they wanted to up charge. Even though available. I don't think they ended up charging but it was a hassle. Overall ok motel.

The staff (night assistant manager) Not enough hot water to fill the bathtub. The advertisements claim that the room is furnished with a coffee pot and pots & pans, dishes etc. but something was said about a law in Minnesota that disallows that. The advertising should reflect the truth.

This hotel was priced reasonably Late check in was a hassle. The phone to ring in the late night check in was off the hook and wouldn't ring into the front desk. called hotel location and the rep called the hotel staff 3 times before anyone answered the phone.

No hot breakfast, rude staff, lazy staff, overall the service was bad!

The stove and refrigerator The employees were rude and not hospitable..

price cleanliness, smell, no public areas/lobby

Nothing! The 1 Queen non-smoking we were offered had not been cleaned since the previous people checked out. The beds were not made, several dirty towels were on the bathroom floor, and there was ice in the sink! Total disaster/disappointment!!!!

It was located in a good area. Easy access to the freeway and shopping The carpets in the halls and in front of the elevator was extremely soiled. No maid service and we had to go to the front desk for linens, plastic glasses. Hotel soap was terrible. Carpet in the roon was also stained. A hole was cut out under the window

The price was great & the facility was relatively clean. It seems chintzy. The continental breakfast had one fruit, one cereal choice... They charge extra for an in room coffee maker. Come on! hotels buy coffee makers for less than $20. Coffee packets cost them less than 25 cents each.

Not much Hair in sink and in bath tub, drab deco, in fact no decor

heating and cooling system extended stays only have one bed. I was traveling with my brother. this should be known before one accepts. no area to pull up in vehicle and check in and unload. tricky to get to off of main roads.

Full kitchen in room None of the amenities of a regular hotel

charged additional money for things the we didnt do. Claimed we were too loud- never given a phone call about it and it was a saturday night. HORRIBLE place to stay I would tell everyone I know to NOT stay here

Have gone 4 times. First time was great, but now there is only basic cable instead of expanded, internet access is unreliable, the bedding is shoddy and had holes in the sheets, and the refresh service is no longer free (yeah, you have to pay for fresh towels now). Due to construction, the hotel is no longer easily accessible and it takes 15 minutes just to get in and out of there. Won't be staying there anymore.

The beds are so hard that we needed to buy a foam mattress pad to survive the 3 nights we were here. Bring an airmattress and just sleep on the floor.