Extended Stay America Rochester - South

The staff (night assistant manager) Not enough hot water to fill the bathtub. The advertisements claim that the room is furnished with a coffee pot and pots & pans, dishes etc. but something was said about a law in Minnesota that disallows that. The advertising should reflect the truth.

This hotel was priced reasonably Late check in was a hassle. The phone to ring in the late night check in was off the hook and wouldn't ring into the front desk. called hotel location and the rep called the hotel staff 3 times before anyone answered the phone.

continental breakfast stank. You could have a granola bar, orange and coffee or hot chocolate. One coffee maker available to make single cups of coffee. Room was not made up Door knob stuck luggage racks were blocking a hallway near the entran

I liked the Prize Staff was not welcoming.

Location Breakfast - sorry a 'grab and go' cart with a little fruit and some granola bars is not a 'breakfast'. For planning purposes, please be upfront with the breakfast particulars if you are going to advertize 'breakfast'.

I liked the location. Did not like the staff. Not warm at all. The website should have reflected that it was under construction. While it is a Non-smoking building. There is heavy smoking all around building. It's pointless to say they are non-smoking facility.

No hot breakfast, rude staff, lazy staff, overall the service was bad!

The stove and refrigerator The employees were rude and not hospitable..

price cleanliness, smell, no public areas/lobby

Nothing! The 1 Queen non-smoking we were offered had not been cleaned since the previous people checked out. The beds were not made, several dirty towels were on the bathroom floor, and there was ice in the sink! Total disaster/disappointment!!!!

It was located in a good area. Easy access to the freeway and shopping The carpets in the halls and in front of the elevator was extremely soiled. No maid service and we had to go to the front desk for linens, plastic glasses. Hotel soap was terrible. Carpet in the roon was also stained. A hole was cut out under the window

Quiet Staff

Good bed. Lousy breakfast. Few vending machines.

This guest did not leave comments about this hotel.

The price was great & the facility was relatively clean. It seems chintzy. The continental breakfast had one fruit, one cereal choice... They charge extra for an in room coffee maker. Come on! hotels buy coffee makers for less than $20. Coffee packets cost them less than 25 cents each.

I love Extended Stay America overall. I love the usual spaciousness of the rooms, laundry room, free breakfast, and best of all access to a kitchenette. Theresa is not friendly. 3 days after requesting kitchen supplies, I had to track them down to get them. Stayed 16 days, maid service only twice. Had to take my own garbage out daily and twice had to take my own dirty towels down to get more.

The room was clean and nice. The bed was very comfortable. The room was bare bones. Very inadequate breakfast, just snack bars, muffins and coffee.

This guest did not leave comments about this hotel.

Not much Hair in sink and in bath tub, drab deco, in fact no decor

Staff friendly Bed like sleeping on a door. Toilet is low, Pillows very squishy. Laminate peeling on countertop and banding. Very cold air coming in from under heater. Water smelled of chlorine

Frig and microwave Did not provide smoke-free room despite our phone call ahead of time. Hard to find. Had a kitchen, but had to carry our own dishes to the room.

heating and cooling system extended stays only have one bed. I was traveling with my brother. this should be known before one accepts. no area to pull up in vehicle and check in and unload. tricky to get to off of main roads.

location SMOKING ROOM. No other rooms available. I have lung health issues and this is no good for me.

Full kitchen in room None of the amenities of a regular hotel

They put us in a smoking room, which absolutely stunk. Apparently it was the only room available. It was unhealthy to stay there, and we left.

Very small hard beds. Did not shovel sidewalks after 5 inches of snow. Breakfast was bare

Sad to say that the only redeeming quality the hotel had was the shower, although they didn't even provide shampoo. We were put in a smoking room. I didn't know they still had them. Like normal priceline rooms we were at the very end of the smoking hall. We smelled like a dead ashtray before we got to our room. The room had been cleaned but to very low standards.

Cheap. Whole hotel was smoked filled. Guess this hotel is the only one that allows smoking in all rooms. Hall ways was dirty. No soaps in the room had to buy them from front desk.

charged additional money for things the we didnt do. Claimed we were too loud- never given a phone call about it and it was a saturday night. HORRIBLE place to stay I would tell everyone I know to NOT stay here

Have gone 4 times. First time was great, but now there is only basic cable instead of expanded, internet access is unreliable, the bedding is shoddy and had holes in the sheets, and the refresh service is no longer free (yeah, you have to pay for fresh towels now). Due to construction, the hotel is no longer easily accessible and it takes 15 minutes just to get in and out of there. Won't be staying there anymore.

The beds are so hard that we needed to buy a foam mattress pad to survive the 3 nights we were here. Bring an airmattress and just sleep on the floor.