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Cons: Be on time!!

Pros: for economy on an American carrier it was fine.

Cons: American carriers just aren't as good at international as non-american carriers. Seats/food/entertainment/overall experience just not as good. Pick an international carrier when you can

Cons: Late crew. Slow to depart added to delay. Arrival blocked by equipment in the gate, so we waited to get access to the terminal. 20 min after gate arrival, still no bags. Then one truck of luggage on the announced carousel and then...nothing. Secretly, the remaining bags were appearing on a differen

Pros: Love the ability to watch films on my device by way of United WiFi

Cons: Better snacks

Pros: We did not have to wait long for our luggage.

Cons: Our flight was delayed over an hour.

Pros: Comfort and space

Cons: Flight attendant was not helpful with large package

Pros: New plane with great overhead bins and comfortable seats and pretty empty!

Pros: I was surprised that we received two meals and constant drinks in economy. Delta definitely has better hospitality than American.

Cons: The seats were really tight between the rows. The space between the seats on the same row were typical.

Pros: The crew was great, very accommodating food selection was nice.

Cons: The cabin temperature was extremely warm

Cons: B.S. all the Delta Boarding groups. Geez, have you lost all common sense! C'mon... I understand the ill/med conditions passengers. How about 1 kid, then 2 kids then 3 kids, w/ cataracts, bladder probelems, Platinum, Gold, Silver, Paper, Plus 1, Plus 2, Main Cabin 1, 2 and 3.

Pros: Don’t wait to much

Pros: Boarding was fine and crew were friendly with one exception. The in flight entertainment is great idea, except that the wifi went down mid flight, mid movie.

Cons: First and foremost seats are very uncomfortable. Would expect American to realize that passengers will be sitting for 9 hours and the seat needs to have some cushion. Could not get comfortable so could not sleep. Most of the crew were friendly and courteous, but was the 1 who was less so. Wifi quit

Pros: Most people had movies and other things to entertain themselves with via rear seat displays.

Cons: My rear seat display never worked, though I complained about it at least 6 times during the flight. Nothing was offered to aid or fix the problem besides the stewardess saying she'd reset it several times.

Pros: Efficient crew. Boarded the plane on time. Got to destination on time.

Cons: did not deliver baggage to Glasgow

Pros: Amazing crew as always

Cons: Wifi on smaller hoppers

Cons: Plane had to divert from Salt-Lake City due to a storm. My son 17 years old traveling alone once in Salt-Lake City should have been given priority for an overnight stay instead of sleeping on an airport bench! Dinner + Breakfast vouchers would also have been nice compared to the 15$ food voucher...

Pros: The plane left on time and arrived early.

Cons: Horrible boarding experience. We were not offered a choice of seats when we checked in and had to wait at the gat

Pros: The ability to charge my cell phone via USB ports. Also the movies on long flights is really nice

Cons: Quicker way to get off plane

Pros: Flight attendant called in sick flight delay for 1.5 hours leaving Tampa, could not make connection and all other flights overbooked until tomorrow.

Cons: If I did not have a 24 hour delay in arriving!!

Pros: On time

Cons: WiFi didn't work

Pros: Easy check in and boarding

Cons: Flight was delayed 45 minutes while sitting on runway

Pros: Left on time and arrived early

Cons: Seats are extremely limited in space. I know it’s not only United but I’m an average sized guy and a 4 hour flight is a challenge.

Cons: Excellent keep doing what you do.

Pros: Crew was really friendly.

Cons: WiFiwas not functioning. They ran out of food. Boarding was delayed.

Cons: Be on time!!

Pros: Free movies

Cons: Bad food, cramped seating, slow food service

Pros: The crew was really nice! They were very energetic!

Cons: I am not blaming the airline, but the Salt Lake Airport. Everything was slow and everything was delayed! The airport staff was friendly, but airport management needs be prepared and perform better. Compared to other airport, there was not that many people flying, and still there processing issues.

Pros: Excellent flight - smooth, comfortable seats (exit row with lots of leg room), in-flight entertainment was great, snacks and drinks served when I needed. Got to Cincinnati earlier than expected. Couldn't have gone better really.

Cons: I will say the flight to Orlando including an upcharge of $100 for a bag that was 10lbs overweight. I was INCREDIBLY frustrated at the crazy price. I understand fees would apply to overweight bags but $100???? Kind of ridiculous

Pros: The crew and the boarding were good

Cons: No food. Just unhealthy snacks

Cons: In a perfect world, no 2-hour delay.

Pros: No flight. It was cancelled.

Cons: Find a sooner alternate flight

Pros: The plane was super comfortable

Cons: Long check-in lines in Denver - there were two sky caps outside who had no line which allowed me to reach my gate in time. Otherwise I may have missed my flight

Cons: Nothing, great job

Pros: Flight cancelled

Cons: Flight not cancelled

Cons: It was all good ✈️

Pros: The crew was really nice! They were very energetic!

Cons: I am not blaming the airline, but the Salt Lake Airport. Everything was slow and everything was delayed! The airport staff was friendly, but airport management needs be prepared and perform better. Compared to other airport, there was not that many people flying, and still there processing issues.

Pros: All the attention bestowed upon me

Pros: Not much!

Cons: Flight was 90 minutes late leaving Manchester so J missed my connection in Philadelphia! After a rebooking I was put on a flight to LA but that flight was also late and delayed getting to the gate in LA so I missed the flight to Seattle

Pros: Flight attendant called in sick flight delay for 1.5 hours leaving Tampa, could not make connection and all other flights overbooked until tomorrow.

Cons: If I did not have a 24 hour delay in arriving!!

Pros: Easy in easy out

Cons: Lack of entertainment

Cons: Wifi didn’t work.

Pros: The crew made the best out of it and thankfully it’s an extremely short flight.

Cons: A 20 minute flight was delayed for 2.5 hrs. United did a terrible job with notifying passengers, just simply bumped out departure in 15 min increments. Original excuse was inbound delay, although plane was there for 6 hrs already. Passenger soiled himself in cabin and there was no ventilation.

Cons: Flight was canceled and I was left stranded.

Cons: Flight attendant was not helpful with large package

Cons: A mechanic issue with a fan in the cargo hold kept us from boarding for 40 minutes. Once we boarded and got out onto the tarmack they discovered an issue with the GPS. We sat for 2 hours before going back to the gate. Maintenance came on and fixed it. Then we took off.. 3 hours late

Cons: It sucked in many ways. But that wasn't united's fault. The weather was threatening lightning in Denver and of course because of that the world stops turning.

Pros: Crew was good, landing was great, entertainment was pretty good selection of movies, good seat space.

Cons: We had to run from gate 60 To gate 89. Jetway was hot while waiting to board.

Pros: 787 is a nice plane. I also like getting miles since I accumulate most miles with United. Not much else to boast about.

Cons: The outbound plane from Newark to Frankfurt was late by 1.5 hr because United could not figure out how to bring the plane (that was sitting in the middle of the airfield to the gate and then they realized that they need get catering supplies to feed the passengers and we were waiting for that too. The inbound flight from Frankfurt to Newark was late by 1.45 hours since they were fixing a computer problem on board. The flight was totally over air-conditioned and when I asked to bring an extra blanket for me the flight attendant started lecturing me that I was wearing shorts and a polo shirt (in the 86F heat at FRA and EWR it was ok!) and that she had no blankets. The second flight attendant who for some reason came 2 miins after the first one apologized for the attitude of his female colleague and immediately brought me an extra blanket.

Cons: A mechanic issue with a fan in the cargo hold kept us from boarding for 40 minutes. Once we boarded and got out onto the tarmack they discovered an issue with the GPS. We sat for 2 hours before going back to the gate. Maintenance came on and fixed it. Then we took off.. 3 hours late

Pros: The crew was great, very accommodating food selection was nice.

Cons: The cabin temperature was extremely warm

Cons: Flight was delayed and we missed our connection. Wondering why all the shuttles were parked and unavailable when you knew there were connection s that were tight.

Pros: The crew was so nice and funny!

Cons: The food could be better, but I understand ultimately what it is: mass produced. The pretzel bread is good. The chocolate chip cookie is great. The ice cream is great. The lemon and something cheesecake dessert was too lemony for me, but my mother would have loved it.

Cons: Food really bad on both segments.

Pros: Ronald our flight attendant made our first flight experience to Europe great. He was amazing.

Cons: I would not change anything.

Pros: Good legroom even in economy

Cons: Entertainment system wifi kept dropping off

Pros: Crew was very nice.

Cons: A choice between pretzels and other snacks.

Pros: Movie selection was excellent. Bombardier jet was a notch above what I expected.

Cons: We were over an hour delayed on the first flight. The seats were super uncomfortable for the overnight flight. They left open seats in the upgrade section on the second flight - why would you ever do that?!?