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Hertz customer reviews

6.2
Okay10,000 verified ratings
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A
2.0 Poor
they sent my reservation to the wrong Hertz
D
2.0 Poor
there were no cars available., 2 clerks spent their time with one customer on questions one could have handled. we were ignored, and we were the only other ones in there. After 20 minutes one said "be with you in a minute" - we were all within 3 feet of each other. finally one asked what we wanted, we said we had a 10:30 reservation, then they said there were no cars. we again explained we had a reservation for a 10:30a pick up. They said people were extending their times and they'd put us on a waiting list but would probably be 4;30 at the earliest. There were cars in the lot. they said they weren't available. They did not offer to help us find anything anywhere else. Had a "too bad - nothing we can do" attitude. kept looking at their phones and computers. Then at 11:30 left, with us still inside on our own trying to find another car rental place with availability, they left. They shad our contact info and should have let us know in advance there would be no cars available. We had taken public transportation to get there as neither of us had a car. We ended up renting from Enterprise. I will never use Hertz again and am skeptical about using Kayak again for car rentals. You should have a policy that the rental companies you offer are required to notify customers if there will be a delay in obtaining their rental vehicle. We wasted over 2 hours trying to rent a car and missed our appointment for which we needed the car. Very poor experience.
A
4.0 Mediocre
My original request specifically asked for 7, due to needing room for 4 adults. 2 baby seats and of course luggage for 6 people. The car I was given was “same” class. Not sure how things are “classed” grouped together. , but we had already had an interesting conversation on the coverage on the car. I was treated like “you should read”. Let me tell you. After spending an incredible amount on insurance and given to see that you can’t fit with your family and luggage, it’s falling out the back. Had it stacked where we couldn’t see out the back window. Finally put two bags in with passengers. Since we did everything on the internet, which your website kept asking for the car rental fee, like starting from scratch. I thought I could resolve it at the desk, but agent really couldn’t understand that I was puzzled on another window that popped up as I was attempting to complete. If I was going to buy insurance, if I understood your website, since I was told to “read” your website and that’s all that mattered. Running out of space. I would never rent again. I called an UBER. That sent a car large enough . UBER has my vote.
A
2.0 Poor
I’m going as low as possible for the customer service the lack of knowledge constantly being told one thing but it’s something else. I scheduled a pick up for 10:30 I’m there early they couldn’t get me in the car I wanted to- they wouldn’t let me just pay Expedia another $100 to upgrade to what the site said the cost were. Was told to just cancel it and re book WELL I LISTENED TO THEMAND BECAUSE THEY DIDNT GET ME I. A CAR BEFOTE THE 10:30 time entered to pick up they DIDNT REFIND ME AND CHARGED ME FOR THE 2nd and this was for a month rental on top of renting from them the last 2.5 months straight- THATS HOW THEY TREAT YOU GOOD LUCK
A
2.0 Poor
They did not have a car for us and were extremely unhelpful. Will not use them again.
T
4.0 Mediocre
The branch in Yonkers did not function well at all. 5 people there and we were 4 people line and it took them 40 minutes to help me. then I got electric car I did not order and ask for and they wanted $15 per day more for gas car which I was upset about. I was forced to take the electric one and asked how it works. they just said we don't know gave me an app name that was not very good and told me where to charge. they didn't say there are 3 different charging levels and I got stuck not using the car for a whole day while it was charging. so annoying ! Then they did not explain the toll system although I asked (I'm from LA) and the EZ pass and I had to guess and I hope I didn't get over charged cause they never told me how to display it on dashboard. they were not nice there and they were very short with me. when I returned the car at JFK I went to complain and Miles at the branch there helped me. he was So nice and So professional and also made it right in terms of the bill for me so that was really nice. be aware if you need to rent the car at Yonkers Hertz branch ! If you can go to Miles at the JFK branch, a real angel who corrected my whole experience with Hertz.
S
4.0 Mediocre
The price of my online reservation was significantly different from the price I actually paid. Hertz also changed the pick up location of the vehicle and when I asked them to change it back to the original booking location, I was charged an extra fee. I will not be renting from Hertz in the future.
A
2.0 Poor
They have altered the terms of the agreement. Now, only a physical credit card is accepted. They've also changed the price for the insurance, and blocked $3,000 from our account. Additionally, the person in charge seems to be avoiding us.
C
4.0 Mediocre
Car said 30 miles to empty and not even 15 miles of that and eight tenth of a mile from rental store ran out of gas. Repeated calls to store and through prompts to roadside, no one answered. Sat for an hour and half with no help. Had wife got to store and hand them her cell phone so could explain situation, zero apology only face another number for roadside assistance and they informed me $90 minimum to come out. Had wife buy gas can and two gallons of gas and finally got to store where again no apology for car error. Even when restarted it finally said had over 30 miles to empty? Will not use Hertz again. Offered zero assistance or empathy on my situation.
A
2.0 Poor
The counter associate told me as Check-in that not only did they not have any pickup trucks available, but that Hertz in central Texas does not offer same-day truck rentals. I spoke with a customer service agent at their 800 number, but she only wasted my time with non-solutions. I canceled my reservation, then rented directly with Enterprise.

Hertz car rental prices in the United States

These are the best prices for Sep 11 - 18.
Chevrolet Spark car
Chevrolet Spark
or similar Small
2
2
2/4
$23/day
View Deal
Ford Focus car
Ford Focus
or similar Small
4
2
4-5
$23/day
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Kia K4 car
Kia K4
or similar Medium
5
3
2/4
$24/day
View Deal
Volvo XC90 car
Volvo XC90
or similar Medium
5
3
2/4
$54/day
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Kia K5 car
Kia K5
or similar Large
5
2
4-5
$24/day
View Deal
Chrysler Pacifica car
Chrysler Pacifica
or similar Van
5
5
4-5
$30/day
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Ford Expedition car
Ford Expedition
or similar SUV
5
2
4-5
$40/day
View Deal
Nissan Maxima car
Nissan Maxima
or similar Luxury
5
5
2/4
$32/day
View Deal
Kia Carnival car
Kia Carnival
or similar Van
5
3
4-5
$45/day
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Genesis G70 car
Genesis G70
or similar Luxury
5
5
2/4
$40/day
View Deal
RAM Pickup car
RAM Pickup
or similar Pickup truck
5
2
2/4
$31/day
View Deal
Chevrolet Suburban car
Chevrolet Suburban
or similar SUV
5
5
4-5
$48/day
View Deal
Class Special Car car
Class Special Car
or similar Category
5
5
2/4
$23/day
View Deal
Chevrolet Trax car
Chevrolet Trax
or similar SUV
4
2
4-5
$23/day
View Deal
Nissan Rogue car
Nissan Rogue
or similar SUV
5
3
4-5
$24/day
View Deal
Jeep Wrangler car
Jeep Wrangler
or similar SUV
5
3
2/4
$25/day
View Deal
Chevrolet Blazer car
Chevrolet Blazer
or similar SUV
5
3
4-5
$27/day
View Deal
Jeep Wagoneer car
Jeep Wagoneer
or similar SUV
5
5
4-5
$57/day
View Deal

Where can I find Hertz car rentals?

Address

1 Airport Blvd

Hours

Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59

Phone

+1 407 859 8400

Address

1500 Masters Blvd

Hours

Monday08:00 - 12:3013:00 - 17:00
Tuesday08:00 - 12:3013:00 - 17:00
Wednesday08:00 - 12:3013:00 - 17:00
Thursday13:00 - 17:0008:00 - 12:30
Friday08:00 - 12:3013:00 - 17:00
Saturday08:00 - 12:3013:00 - 17:00
Sunday08:00 - 12:3013:00 - 17:00

Phone

+1 407 750 2053

Address

6677 Sea Harbor Dr

Hours

Monday08:00 - 13:0013:30 - 17:00
Tuesday08:00 - 13:0013:30 - 17:00
Wednesday08:00 - 13:0013:30 - 17:00
Thursday13:30 - 17:0008:00 - 13:00
Friday13:30 - 17:0008:00 - 13:00
Saturday13:30 - 17:0008:00 - 13:00
Sunday08:00 - 13:0013:30 - 17:00

Phone

+1 407 494 7355

Address

9001 E. Colonial Drive

Hours

Monday09:00 - 16:00
Tuesday09:00 - 16:00
Wednesday09:00 - 16:00
Thursday09:00 - 16:00
Friday09:00 - 16:00
Saturday10:00 - 13:00

Phone

+1 407 737 1103

Address

14100 Bonnet Creek Resort Lane

Hours

Monday09:00 - 13:00
Tuesday09:00 - 13:00
Wednesday09:00 - 13:00
Thursday09:00 - 13:00
Friday09:00 - 13:00

Phone

+1 407 239 4239

Address

7499 S Augusta National Dr.

Hours

Monday08:00 - 16:00
Tuesday08:00 - 16:00
Wednesday08:00 - 16:00
Thursday08:00 - 16:00
Friday08:00 - 16:00

Phone

+1 407 251 4640

Address

4040 Central Florida Pwky

Hours

Monday09:00 - 16:00
Tuesday09:00 - 16:00
Wednesday09:00 - 16:00
Thursday09:00 - 16:00
Friday09:00 - 16:00

Phone

+1 407 861 2339

Address

651 John Young Pkwy

Hours

Monday08:00 - 17:00
Tuesday08:00 - 17:00
Wednesday08:00 - 17:00
Thursday08:00 - 17:00
Friday08:00 - 17:00
Saturday09:00 - 12:00

Phone

+1 407 822 8110

Address

8701 World Cntr Dr

Hours

Monday09:00 - 13:00
Tuesday09:00 - 13:00
Wednesday09:00 - 13:00
Thursday09:00 - 13:00
Friday09:00 - 13:00

Phone

+1 321 697 6100

Address

139 South Orange Avenue

Hours

Monday08:00 - 17:00
Tuesday08:00 - 17:00
Wednesday08:00 - 17:00
Thursday08:00 - 17:00
Friday08:00 - 17:00

Phone

+1 407 362 6086

Address

3575 Vineland Road

Hours

Monday08:00 - 17:00
Tuesday08:00 - 17:00
Wednesday08:00 - 17:00
Thursday08:00 - 17:00
Friday08:00 - 17:00

Phone

+1 407 849 3002

Address

6001 Destination Parkway

Hours

Monday09:00 - 16:00
Tuesday09:00 - 16:00
Wednesday09:00 - 16:00
Thursday09:00 - 16:00
Friday09:00 - 16:00
Saturday09:00 - 12:00

Phone

+1 321 332 2836

Address

12401 International Drive

Hours

Monday08:00 - 17:00
Tuesday08:00 - 17:00
Wednesday08:00 - 17:00
Thursday08:00 - 17:00
Friday08:00 - 17:00
Saturday08:00 - 17:00
Sunday08:00 - 17:00

Phone

+1 239 671 8091

Address

4134 Bear Road

Hours

Monday07:00 - 23:59
Tuesday07:00 - 23:59
Wednesday07:00 - 23:59
Thursday07:00 - 23:59
Friday07:00 - 23:59
Saturday07:00 - 18:00
Sunday07:00 - 18:00

Phone

+1 407 859 1245

Address

4215 Lindy Cirlce

Hours

Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59

Phone

+1 407 859 8400

Address

7400 International Drive

Hours

Tuesday09:00 - 16:00
Wednesday09:00 - 16:00
Thursday09:00 - 16:00
Friday09:00 - 16:00
Saturday09:00 - 16:00

Phone

+1 239 671 7221

Address

4012 Central Florida Pkwy

Hours

Monday09:00 - 12:00
Thursday08:00 - 13:00
Friday08:00 - 13:00
Saturday08:00 - 13:00
Sunday08:00 - 13:00

Phone

+1 239 671 8091

Address

6550 Adventure Way

Hours

Monday08:00 - 13:3014:00 - 17:00
Tuesday14:00 - 17:0008:00 - 13:30
Wednesday14:00 - 17:0008:00 - 13:30
Thursday14:00 - 17:0008:00 - 13:30
Friday08:00 - 13:3014:00 - 17:00
Saturday14:00 - 17:0008:00 - 13:30
Sunday14:00 - 17:0008:00 - 13:30

Phone

+1 407 503 3156

Address

5387 Butler National Drive

Hours

Monday10:00 - 19:00
Tuesday10:00 - 19:00
Wednesday10:00 - 19:00
Thursday10:00 - 19:00
Friday10:00 - 19:00
Saturday10:00 - 17:00

Phone

+1 407 816 8846

Address

14900 Chelonia Pkwy

Hours

Monday08:00 - 17:00
Tuesday08:00 - 17:00
Wednesday08:00 - 17:00
Thursday08:00 - 17:00
Friday08:00 - 17:00
Saturday08:00 - 17:00
Sunday08:00 - 17:00

Address

6300, Hollywood Way

Hours

Address

5398 Lee Vista Blvd

Hours

Monday09:00 - 17:00
Tuesday09:00 - 17:00
Wednesday09:00 - 17:00
Thursday09:00 - 17:00
Friday09:00 - 17:00

Phone

+1 800 654 3131
View deals

Good to know

Most popular city

Most popular car type

Average price

Good deal

Los Angeles
Medium
$85/day
$37/day

Top tips for renting a car from Hertz

  • 25% of our users found rental cars from Hertz for $69 or less
  • Book your rental car from Hertz at least 7 weeks before your trip in order to get a below-average price.
  • Small rental cars from Hertz are around 48% cheaper than other car types, on average.

FAQs about renting a car from Hertz

  • How much does it cost to rent a car from Hertz?

    On average a rental car from Hertz costs $109 per day.

  • What is the most popular rental car from Hertz?

    Intermediate (Peugeot Boxer or similar) is the most frequently booked rental car type from Hertz.

  • How many car rental locations does Hertz have?

    Hertz has 7,386 rental locations worldwide. Take a look at our Hertz rental location map to find the best rental cars near you.

  • Which countries does Hertz have rental car locations in?

    Albania, Algeria, Angola, Anguilla, Antigua And Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahrain, Barbados, Belarus, Belgium, Belize, Benin, Bolivia, Botswana, Brazil, British Virgin Islands, Brunei Darussalam, Bulgaria, Cambodia, Cameroon, Canada, Cape Verde, Caribbean Netherlands, Cayman Islands, Chile, China, Colombia, Costa Rica, Croatia, Curaçao, Cyprus, Czech Republic, Denmark, Djibouti, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, Gabon, Georgia, Germany, Ghana, Greece, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guyana, Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Iraq, Ireland, Isle of Man, Israel, Italy, Ivory Coast, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kosovo, Kuwait, Laos, Latvia, Lebanon, Lithuania, Luxembourg, Macau, Madagascar, Malaysia, Malta, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Moldova, Monaco, Montenegro, Morocco, Mozambique, Namibia, Netherlands, New Caledonia, New Zealand, Nicaragua, Nigeria, North Macedonia, Northern Mariana Islands, Norway, Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Russia, Réunion, Saint Barthélemy, Saint Kitts and Nevis, Saint Lucia, Saint Martin, Samoa, Saudi Arabia, Senegal, Serbia, Seychelles, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, St. Maarten, Suriname, Sweden, Switzerland, Taiwan, Tanzania, Thailand, The Bahamas, Togo, Trinidad and Tobago, Tunisia, Turks and Caicos Islands, Türkiye (Turkey), U.S. Virgin Islands, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Western Sahara, Yemen and Zimbabwe

  • How much does it cost to rent a car from Hertz for a week?

    On average a rental car from Hertz costs $765 per week ($109 per day).

  • How much does it cost to rent a car from Hertz long term for a month?

    On average a rental car from Hertz costs $3,279 per month ($109 per day).

Everything you need to know for your Hertz car rental