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Hertz customer reviews

6.2
Okay10,000 verified ratings
Pros +
  • Customer service and availability. (in 668 reviews)
  • "Hertz need more friendly, experience, knowing their job personnel." (in 725 reviews)
  • Drop off easy (in 2382 reviews)
Cons -
  • Perhaps a better communication would have led to avoiding a negative experience. (in 678 reviews)
Show reviews that mention
Traveler rating:
Sort by:
N
4.0 Mediocre
I had purchased insurance via Kayak when I booked the car. When I got to Hertze the did not accept the insurance and said I had to purchase their insurance.
A
2.0 Poor
The cost was double what I paid upon making the reservation
A
2.0 Poor
The experience was about as bad as it could have been. When booking the car I, along with 41 other people, were duped by a bait-and-switch on their website that allows you to think you’ve booked a car at the Lihue airport but instead switches it to the Lihue private airport during the checkout process. Total scam. And of course they had no cars available, and we weren’t allowed to pick up from the private airport, so for about 4 times the original cost that Hertz made me think I was going to pay I could go to their partner company, Thrifty. Use any other than Hertz when possible. Employees were totally unhelpful. One of those memorable garbage experiences.
A
6.0 Okay
I can’t even get the car I booked and the actual price is more higher than what it is shows online
J
2.0 Poor
The customer service rep at Hertz was lovely, very polite and great service your website (kayak) allowed me to book a vehicle but after walking a few blocks with my luggage to fins out that Hertz can't accommodate because they dont have enough vehicles to do a same day reservation so we then had to walk around the area trying to find a different car rental So experience was not very good, based on this experience would not recommend Kayak
G
10.0 Wonderful
Everything was amazing
W
8.0 Very good
Much better than the Kia small SUV we rented the other portion of our trip. That car was terrible. The sprayers on the left wipers came in handy, but the gear shift was a bit tricky to use. Safety measures were very obvious, sometimes annoying, but overall helpful. The only real.negative was around navigation - the built in nav is the worst and most useless I've ever seen in a car. We mostly used Android Auto and it worked great via Bluetooth 90% of the time. But one of the days it just stopped working and wouldn't connnect, no.matter what we tried. Eventually, after a stop, it randomly started working again. Overall it handled well, got good gas mileage and provided plenty of room.
H
2.0 Poor
The hertz location you emailed me to pick up my vehicle in Lihue Kauai DID NOT EXIST and I was left stranded with NO CAR for my one day trip. Infuriating. Apparently the address you sent me to, had other customers who were there to pick up cars to where no rental car company even existed!!!
A
10.0 Wonderful
Excellent Staff while checking in and check out
A
10.0 Wonderful
Provided a vehicle two hours earlier than expected. Not a fan of the Tesla though, battery charge had me feeling limited.

Hertz car rental prices in the United States

Discover the best prices for you by selecting your travel dates on KAYAK.
Chevrolet Spark car
Chevrolet Spark
or similar Small
2
2
4-5
$17/day
Ford Focus car
Ford Focus
or similar Small
4
2
4-5
$21/day
Kia Optima car
Kia Optima
or similar Medium
5
3
4-5
$23/day
Chevrolet Malibu car
Chevrolet Malibu
or similar Large
5
2
4-5
$24/day
Jeep Wrangler car
Jeep Wrangler
or similar SUV
2
2
4-5
$32/day
Chrysler Pacifica car
Chrysler Pacifica
or similar Van
5
5
4-5
$36/day
Volvo XC60 car
Volvo XC60
or similar SUV
5
2
4-5
$51/day
Nissan Maxima car
Nissan Maxima
or similar Luxury
5
5
4-5
$22/day
Ford Transit car
Ford Transit
or similar Van
5
3
4-5
$45/day
Chrysler 300 car
Chrysler 300
or similar Luxury
5
5
4-5
$62/day
Ford Mustang Convertible car
Ford Mustang Convertible
or similar Convertible
5
3
2/4
$60/day
RAM Pickup car
RAM Pickup
or similar Pickup truck
5
5
2/4
$28/day
Chevrolet Suburban car
Chevrolet Suburban
or similar SUV
5
5
4-5
$64/day
Class Special Car car
Class Special Car
or similar Category
5
5
2/4
$20/day
Chevrolet Trax car
Chevrolet Trax
or similar SUV
4
2
4-5
$25/day
Nissan Rogue car
Nissan Rogue
or similar SUV
5
3
4-5
$26/day
Chevrolet Equinox car
Chevrolet Equinox
or similar SUV
5
3
4-5
$29/day
Class Luxury SUV car
Class Luxury SUV
or similar SUV
5
5
4-5
$85/day
Best rates found by KAYAK users in the past 48 hours.

Where can I find Hertz car rentals?

Address

1 Airport Blvd

Hours

Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59

Phone

+1 407 859 8400

Address

1500 Masters Blvd

Hours

Monday08:00 - 12:3013:00 - 17:00
Tuesday13:00 - 17:0008:00 - 12:30
Wednesday13:00 - 17:0008:00 - 12:30
Thursday08:00 - 12:3013:00 - 17:00
Friday08:00 - 12:3013:00 - 17:00
Saturday08:00 - 12:3013:00 - 17:00
Sunday13:00 - 17:0008:00 - 12:30

Phone

+1 407 750 2053

Address

6677 Sea Harbor Dr

Hours

Monday13:30 - 17:0008:00 - 12:30
Tuesday08:00 - 12:3013:30 - 17:00
Wednesday08:00 - 12:3013:30 - 17:00
Thursday08:00 - 12:3013:30 - 17:00
Friday13:30 - 17:0008:00 - 12:30
Saturday13:30 - 17:0008:00 - 12:30
Sunday13:30 - 17:0008:00 - 12:30

Phone

+1 407 494 7355

Address

9001 E. Colonial Drive

Hours

Monday09:00 - 16:00
Tuesday09:00 - 16:00
Wednesday09:00 - 16:00
Thursday09:00 - 16:00
Friday09:00 - 16:00
Saturday10:00 - 13:00

Phone

+1 407 737 1103

Address

14100 Bonnet Creek Resort Lane

Hours

Monday09:00 - 16:00
Tuesday09:00 - 16:00
Wednesday09:00 - 16:00
Thursday09:00 - 16:00
Friday09:00 - 16:00

Phone

+1 407 239 4239

Address

7499 S Augusta National Dr.

Hours

Monday08:00 - 12:30
Tuesday08:00 - 12:30
Wednesday08:00 - 12:30
Thursday08:00 - 12:30
Friday08:00 - 12:30

Phone

+1 407 251 4640

Address

4040 Central Florida Pwky

Hours

Monday10:00 - 13:00
Tuesday10:00 - 13:00
Wednesday10:00 - 13:00
Thursday10:00 - 13:00
Friday10:00 - 13:00

Phone

+1 407 861 2339

Address

651 John Young Pkwy

Hours

Monday08:00 - 12:30
Tuesday08:00 - 12:30
Wednesday08:00 - 12:30
Thursday08:00 - 12:30
Friday08:00 - 12:30
Saturday09:00 - 16:00

Phone

+1 407 822 8110

Address

8701 World Cntr Dr

Hours

Monday09:00 - 16:00
Tuesday09:00 - 16:00
Wednesday09:00 - 16:00
Thursday09:00 - 16:00
Friday09:00 - 16:00

Phone

+1 321 697 6100

Address

139 South Orange Avenue

Hours

Monday08:00 - 12:30
Tuesday08:00 - 12:30
Wednesday08:00 - 12:30
Thursday08:00 - 12:30
Friday08:00 - 12:30

Phone

+1 407 362 6086

Address

3575 Vineland Road

Hours

Monday08:00 - 12:30
Tuesday08:00 - 12:30
Wednesday08:00 - 12:30
Thursday08:00 - 12:30
Friday08:00 - 12:30

Phone

+1 407 849 3002

Address

6001 Destination Parkway

Hours

Monday09:00 - 16:00
Tuesday09:00 - 16:00
Wednesday09:00 - 16:00
Thursday09:00 - 16:00
Friday09:00 - 16:00
Saturday09:00 - 16:00

Phone

+1 321 332 2836

Address

12401 International Drive

Hours

Monday08:00 - 12:30
Tuesday08:00 - 12:30
Wednesday08:00 - 12:30
Thursday08:00 - 12:30
Friday08:00 - 12:30
Saturday08:00 - 12:30
Sunday08:00 - 12:30

Phone

+1 239 671 8091

Address

4134 Bear Road

Hours

Monday07:00 - 23:59
Tuesday07:00 - 23:59
Wednesday07:00 - 23:59
Thursday07:00 - 23:59
Friday07:00 - 23:59
Saturday07:00 - 23:59
Sunday07:00 - 23:59

Phone

+1 407 859 1245

Address

4215 Lindy Cirlce

Hours

Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59

Phone

+1 407 859 8400

Address

7400 International Drive

Hours

Tuesday09:00 - 16:00
Wednesday09:00 - 16:00
Thursday09:00 - 16:00
Friday09:00 - 16:00
Saturday09:00 - 16:00

Phone

+1 239 671 7221

Address

4012 Central Florida Pkwy

Hours

Monday09:00 - 16:00
Thursday08:00 - 12:30
Friday08:00 - 12:30
Saturday08:00 - 12:30
Sunday08:00 - 12:30

Phone

+1 239 671 8091

Address

6550 Adventure Way

Hours

Monday14:00 - 17:0008:00 - 12:30
Tuesday08:00 - 12:3014:00 - 17:00
Wednesday14:00 - 17:0008:00 - 12:30
Thursday14:00 - 17:0008:00 - 12:30
Friday14:00 - 17:0008:00 - 12:30
Saturday14:00 - 17:0008:00 - 12:30
Sunday14:00 - 17:0008:00 - 12:30

Phone

+1 407 503 3156

Address

5387 Butler National Drive

Hours

Monday10:00 - 13:00
Tuesday10:00 - 13:00
Wednesday10:00 - 13:00
Thursday10:00 - 13:00
Friday10:00 - 13:00
Saturday10:00 - 13:00

Phone

+1 407 816 8846

Address

14900 Chelonia Pkwy

Hours

Monday08:00 - 12:30
Tuesday08:00 - 12:30
Wednesday08:00 - 12:30
Thursday08:00 - 12:30
Friday08:00 - 12:30
Saturday08:00 - 12:30
Sunday08:00 - 12:30

Address

6300, Hollywood Way

Hours

Address

5398 Lee Vista Blvd

Hours

Monday09:00 - 16:00
Tuesday09:00 - 16:00
Wednesday09:00 - 16:00
Thursday09:00 - 16:00
Friday09:00 - 16:00

Phone

+1 800 654 3131

Good to know

Most popular city

Most popular car type

Average price

Good deal

New York
Supplier choice
$123/day
$56/day

Top tips for renting a car from Hertz

  • 25% of our users found rental cars from Hertz for $100 or less
  • Book your rental car from Hertz at least 7 weeks before your trip in order to get a below-average price.
  • Luxury rental cars from Hertz are around 16% cheaper than other car types, on average.

FAQs about renting a car from Hertz

  • How much does it cost to rent a car from Hertz?

    On average a rental car from Hertz costs $47 per day.

  • What is the most popular rental car from Hertz?

  • How many car rental locations does Hertz have?

    Hertz has 7,466 rental locations worldwide. Take a look at our Hertz rental location map to find the best rental cars near you.

  • Which countries does Hertz have rental car locations in?

    Albania, Algeria, Angola, Anguilla, Antigua And Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahrain, Barbados, Belarus, Belgium, Belize, Benin, Bolivia, Botswana, Brazil, British Virgin Islands, Brunei Darussalam, Bulgaria, Cambodia, Cameroon, Canada, Cape Verde, Caribbean Netherlands, Cayman Islands, Chile, China, Colombia, Costa Rica, Croatia, Curaçao, Cyprus, Czech Republic, Denmark, Djibouti, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, Gabon, Georgia, Germany, Ghana, Greece, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guyana, Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Iraq, Ireland, Isle of Man, Israel, Italy, Ivory Coast, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kosovo, Kuwait, Laos, Latvia, Lebanon, Lithuania, Luxembourg, Madagascar, Malaysia, Malta, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Moldova, Monaco, Montenegro, Morocco, Mozambique, Namibia, Netherlands, New Caledonia, New Zealand, Nicaragua, Nigeria, North Macedonia, Northern Mariana Islands, Norway, Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Russia, Réunion, Saint Barthélemy, Saint Kitts and Nevis, Saint Lucia, Saint Martin, Samoa, Saudi Arabia, Senegal, Serbia, Seychelles, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, St. Maarten, Suriname, Sweden, Switzerland, Taiwan, Tanzania, Thailand, The Bahamas, Togo, Trinidad and Tobago, Tunisia, Turkey, Turks and Caicos Islands, U.S. Virgin Islands, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Western Sahara, Yemen and Zimbabwe

  • How much does it cost to rent a car from Hertz for a week?

    On average a rental car from Hertz costs $332 per week ($47 per day).

  • How much does it cost to rent a car from Hertz long term for a month?

    On average a rental car from Hertz costs $1,424 per month ($47 per day).