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Hertz customer reviews

6.2
Okay10,000 verified ratings
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A
4.0 Mediocre
I experienced several issues with this rental. The electric vehicle I originally reserved was not available when I arrived, so I had to take a manual car instead. Later, when extending the rental, I switched to an automatic vehicle. During the trip it was very difficult to manage the reservation. My booking could not be found on the Hertz website or on Kayak using the reservation number, driver’s license, or my last name. Because of this I could not manage the booking online and had to try to reach the rental office by phone many times. The automated phone system was only in French and did not allow switching languages, which made it difficult to understand the options. I even had to purchase a local SIM card in order to try to reach the branch. When I finally spoke with a representative and later visited the branch, they kindly helped extend the rental and exchange the vehicle. However, the additional charges related to these changes were not clearly explained. I was also surprised to see charges such as a fuel fee despite returning the car with a full tank. I am currently contacting Hertz to review these charges.
D
2.0 Poor
Where to begin? Picked this car up around 9:30pm. I had already driven away from the rental facility when I noticed a couple of problems with the car. Firstly, the petrol tank was not full but only 7/8 (the gauge is misleading at first sight). But worse than that was that one of the safety features (the Active Lane Management system) was not working at all and flagged up a warning that the vehicle needed servicing to repair it. Then, when returning the car less than 18 hours later, the system at the Hertz counter would not initially accept the return of the vehicle due to excessive mileage of some 21,000 miles that I supposedly had driven in those 18 hours. This turned out to be a mistake on the outgoing mileage which instead of 23,000 had been logged into the system as 2,000. This was eventually resolved by the staff at the counter, but just added to the feeling that this was a dreadful rental.
C
2.0 Poor
Didnt rent from Hertz
A
2.0 Poor
Didn’t get rental because they refused to accept my bank debit card and tried to tack on extra $500 totaling $900!!! Need better payment options!!!
D
2.0 Poor
Be careful renting from Hertz in Naples Center. We were recently ripped off. We secured a guaranteed rate on our Hertz rental before leaving for Italy. This was confirmed by Hertz itself! While travelling to the Central train station for our car pick-up, we received an email saying that our reservation had been cancelled. This was 2 hours before our scheduled pick-up time! When we arrived at Hertz we were told that there was no explanation for why the reservation was cancelled but they still had our car available an we could still rent it but we would have to pay and additional 100 Euros for the week, We were captive and had to take the car. It appeared to be a pre-meditated scam, like a street vendor putting jewelry on your wrist then insisting that you pay him for it!. I will be reaching out to Hertz itself to get some resolve and will be happy to report if we are ever able to get satisfaction. Be very careful and, I suppose, always pre-pay. So surprising and disappointing for a company like Hertz!
A
2.0 Poor
It was a terrible experience. They didn't have the car I had reserved ready and were unable to resolve the problem they themselves had created. The staff who attended to me were indifferent to the situation and, to a certain extent, rude, saying that the reservation could not be fulfilled and that I should not complain since they had not charged me anything. After the situation, they did not contact me at any time. I would not use Hertz again or recommend them in the future.
A
2.0 Poor
When I picked up my rental they told me I'd rented an electric car...nowhere in any selection or rental agreement did it say anything about electric. My destination was in an apartment parking garage and I'd have no access to a charger so I told them electric wouldn't work. They said my only option was to upgrade for an additional $120. They gave me a Jeep Compass that was filthy on the outside. Poor experience all around.
A
4.0 Mediocre
The dropoff experience was very bad.
A
2.0 Poor
They gave me a car that was very dirty and smelled liked weed and smoke. It was actually really gross.
A
10.0 Wonderful
The young man at the counter was very helpful/professional.

Hertz car rental prices in the United States

These are the best prices for Mar 14 - 21.
Chevrolet Spark car
Chevrolet Spark
or similar Small
2
2
4-5
$24/day
Ford Focus car
Ford Focus
or similar Small
4
2
4-5
$24/day
Mazda Mazda3 car
Mazda Mazda3
or similar Medium
5
3
4-5
$23/day
Volkswagen Jetta car
Volkswagen Jetta
or similar Medium
5
3
2/4
$37/day
Chevrolet Malibu car
Chevrolet Malibu
or similar Large
5
2
4-5
$27/day
Jeep Wrangler car
Jeep Wrangler
or similar SUV
2
2
4-5
$41/day
Chrysler Pacifica car
Chrysler Pacifica
or similar Van
5
5
4-5
$40/day
Ford Expedition car
Ford Expedition
or similar SUV
5
2
4-5
$52/day
Nissan Maxima car
Nissan Maxima
or similar Luxury
5
5
4-5
$24/day
Toyota Sienna car
Toyota Sienna
or similar Van
5
3
4-5
$54/day
Genesis G70 car
Genesis G70
or similar Luxury
5
5
2/4
$46/day
Ford Mustang Convertible car
Ford Mustang Convertible
or similar Convertible
5
3
2/4
$62/day
RAM Pickup car
RAM Pickup
or similar Pickup truck
5
5
2/4
$26/day
Chevrolet Suburban car
Chevrolet Suburban
or similar SUV
5
5
4-5
$71/day
Class Special Car car
Class Special Car
or similar Category
5
5
2/4
$22/day
Chevrolet Trax car
Chevrolet Trax
or similar SUV
4
2
4-5
$26/day
Nissan Rogue car
Nissan Rogue
or similar SUV
5
3
4-5
$29/day
Class Standard SUV car
Class Standard SUV
or similar SUV
5
3
4-5
$32/day
Jeep Wrangler car
Jeep Wrangler
or similar SUV
5
3
2/4
$41/day
Volvo XC90 car
Volvo XC90
or similar SUV
5
5
4-5
$65/day
Best rates found by KAYAK users in the past 48 hours.

Where can I find Hertz car rentals?

Address

1 Airport Blvd

Hours

Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59

Phone

+1 407 859 8400

Address

1500 Masters Blvd

Hours

Monday08:00 - 12:3013:00 - 17:00
Tuesday13:00 - 17:0008:00 - 12:30
Wednesday13:00 - 17:0008:00 - 12:30
Thursday13:00 - 17:0008:00 - 12:30
Friday08:00 - 12:3013:00 - 17:00
Saturday13:00 - 17:0008:00 - 12:30
Sunday08:00 - 12:3013:00 - 17:00

Phone

+1 407 750 2053

Address

6677 Sea Harbor Dr

Hours

Monday08:00 - 12:3013:30 - 17:00
Tuesday13:30 - 17:0008:00 - 12:30
Wednesday08:00 - 12:3013:30 - 17:00
Thursday08:00 - 12:3013:30 - 17:00
Friday13:30 - 17:0008:00 - 12:30
Saturday13:30 - 17:0008:00 - 12:30
Sunday13:30 - 17:0008:00 - 12:30

Phone

+1 407 494 7355

Address

9001 E. Colonial Drive

Hours

Monday09:00 - 16:00
Tuesday09:00 - 16:00
Wednesday09:00 - 16:00
Thursday09:00 - 16:00
Friday09:00 - 16:00
Saturday10:00 - 13:00

Phone

+1 407 737 1103

Address

14100 Bonnet Creek Resort Lane

Hours

Monday09:00 - 16:00
Tuesday09:00 - 16:00
Wednesday09:00 - 16:00
Thursday09:00 - 16:00
Friday09:00 - 16:00

Phone

+1 407 239 4239

Address

7499 S Augusta National Dr.

Hours

Monday08:00 - 12:30
Tuesday08:00 - 12:30
Wednesday08:00 - 12:30
Thursday08:00 - 12:30
Friday08:00 - 12:30

Phone

+1 407 251 4640

Address

4040 Central Florida Pwky

Hours

Monday09:00 - 16:00
Tuesday09:00 - 16:00
Wednesday09:00 - 16:00
Thursday09:00 - 16:00
Friday09:00 - 16:00

Phone

+1 407 861 2339

Address

651 John Young Pkwy

Hours

Monday08:00 - 12:30
Tuesday08:00 - 12:30
Wednesday08:00 - 12:30
Thursday08:00 - 12:30
Friday08:00 - 12:30
Saturday09:00 - 16:00

Phone

+1 407 822 8110

Address

8701 World Cntr Dr

Hours

Monday09:00 - 16:00
Tuesday09:00 - 16:00
Wednesday09:00 - 16:00
Thursday09:00 - 16:00
Friday09:00 - 16:00

Phone

+1 321 697 6100

Address

139 South Orange Avenue

Hours

Monday08:00 - 12:30
Tuesday08:00 - 12:30
Wednesday08:00 - 12:30
Thursday08:00 - 12:30
Friday08:00 - 12:30

Phone

+1 407 362 6086

Address

3575 Vineland Road

Hours

Monday08:00 - 12:30
Tuesday08:00 - 12:30
Wednesday08:00 - 12:30
Thursday08:00 - 12:30
Friday08:00 - 12:30

Phone

+1 407 849 3002

Address

6001 Destination Parkway

Hours

Monday09:00 - 16:00
Tuesday09:00 - 16:00
Wednesday09:00 - 16:00
Thursday09:00 - 16:00
Friday09:00 - 16:00
Saturday09:00 - 16:00

Phone

+1 321 332 2836

Address

12401 International Drive

Hours

Monday08:00 - 12:30
Tuesday08:00 - 12:30
Wednesday08:00 - 12:30
Thursday08:00 - 12:30
Friday08:00 - 12:30
Saturday08:00 - 12:30
Sunday08:00 - 12:30

Phone

+1 239 671 8091

Address

4134 Bear Road

Hours

Monday07:00 - 23:59
Tuesday07:00 - 23:59
Wednesday07:00 - 23:59
Thursday07:00 - 23:59
Friday07:00 - 23:59
Saturday07:00 - 23:59
Sunday07:00 - 23:59

Phone

+1 407 859 1245

Address

4215 Lindy Cirlce

Hours

Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59

Phone

+1 407 859 8400

Address

7400 International Drive

Hours

Tuesday09:00 - 16:00
Wednesday09:00 - 16:00
Thursday09:00 - 16:00
Friday09:00 - 16:00
Saturday09:00 - 16:00

Phone

+1 239 671 7221

Address

4012 Central Florida Pkwy

Hours

Monday09:00 - 16:00
Thursday08:00 - 12:30
Friday08:00 - 12:30
Saturday08:00 - 12:30
Sunday08:00 - 12:30

Phone

+1 239 671 8091

Address

6550 Adventure Way

Hours

Monday14:00 - 17:0008:00 - 12:30
Tuesday08:00 - 12:3014:00 - 17:00
Wednesday14:00 - 17:0008:00 - 12:30
Thursday08:00 - 12:3014:00 - 17:00
Friday08:00 - 12:3014:00 - 17:00
Saturday14:00 - 17:0008:00 - 12:30
Sunday14:00 - 17:0008:00 - 12:30

Phone

+1 407 503 3156

Address

5387 Butler National Drive

Hours

Monday10:00 - 13:00
Tuesday10:00 - 13:00
Wednesday10:00 - 13:00
Thursday10:00 - 13:00
Friday10:00 - 13:00
Saturday10:00 - 13:00

Phone

+1 407 816 8846

Address

14900 Chelonia Pkwy

Hours

Monday08:00 - 12:30
Tuesday08:00 - 12:30
Wednesday08:00 - 12:30
Thursday08:00 - 12:30
Friday08:00 - 12:30
Saturday08:00 - 12:30
Sunday08:00 - 12:30

Address

6300, Hollywood Way

Hours

Address

5398 Lee Vista Blvd

Hours

Monday09:00 - 16:00
Tuesday09:00 - 16:00
Wednesday09:00 - 16:00
Thursday09:00 - 16:00
Friday09:00 - 16:00

Phone

+1 800 654 3131

Good to know

Most popular city

Most popular car type

Average price

Good deal

New York
Medium
$104/day
$39/day

Top tips for renting a car from Hertz

  • 25% of our users found rental cars from Hertz for $83 or less
  • Book your rental car from Hertz at least 8 weeks before your trip in order to get a below-average price.
  • Luxury rental cars from Hertz are around 39% cheaper than other car types, on average.

FAQs about renting a car from Hertz

  • How much does it cost to rent a car from Hertz?

    On average a rental car from Hertz costs $72 per day.

  • What is the most popular rental car from Hertz?

  • How many car rental locations does Hertz have?

    Hertz has 7,460 rental locations worldwide. Take a look at our Hertz rental location map to find the best rental cars near you.

  • Which countries does Hertz have rental car locations in?

    Albania, Algeria, Angola, Anguilla, Antigua And Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahrain, Barbados, Belarus, Belgium, Belize, Benin, Bolivia, Botswana, Brazil, British Virgin Islands, Brunei Darussalam, Bulgaria, Cambodia, Cameroon, Canada, Cape Verde, Caribbean Netherlands, Cayman Islands, Chile, China, Colombia, Costa Rica, Croatia, Curaçao, Cyprus, Czech Republic, Denmark, Djibouti, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, Gabon, Georgia, Germany, Ghana, Greece, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guyana, Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Iraq, Ireland, Isle of Man, Israel, Italy, Ivory Coast, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kosovo, Kuwait, Laos, Latvia, Lebanon, Lithuania, Luxembourg, Madagascar, Malaysia, Malta, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Moldova, Monaco, Montenegro, Morocco, Mozambique, Namibia, Netherlands, New Caledonia, New Zealand, Nicaragua, Nigeria, North Macedonia, Northern Mariana Islands, Norway, Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Russia, Réunion, Saint Barthélemy, Saint Kitts and Nevis, Saint Lucia, Saint Martin, Samoa, Saudi Arabia, Senegal, Serbia, Seychelles, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, St. Maarten, Suriname, Sweden, Switzerland, Taiwan, Tanzania, Thailand, The Bahamas, Togo, Trinidad and Tobago, Tunisia, Turkey, Turks and Caicos Islands, U.S. Virgin Islands, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Western Sahara, Yemen and Zimbabwe

  • How much does it cost to rent a car from Hertz for a week?

    On average a rental car from Hertz costs $506 per week ($72 per day).

  • How much does it cost to rent a car from Hertz long term for a month?

    On average a rental car from Hertz costs $2,170 per month ($72 per day).