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Hertz customer reviews

6.2
Okay10,000 verified ratings
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A
8.0 Very good
The customer service by phone was not helpful and, in fact, frustrating. It was like dealing with a robot. However, the on the ground agents in Albuquerque were very helpful and friendly.
R
8.0 Very good
Change tol
A
10.0 Wonderful
Our experience with hertz was excellent. We landed in Gatwick and walked to Hertz from the airport which was not very far. The car was ready and we had an upgrade to an automatic and I think the car was a bit bigger too. So all in all we are very happy with our experience. The car was very economical it was a Toyota four door CR hybrid. Thank you kayak for organising this, can’t fault anything. Drop-off was very smooth, we arrived half an hour before we had to drop it off someone was there immediately to assess it and we were told there was zero problems so no extra charges. Wonderful service all in all.
J
8.0 Very good
Better email communication/explanation about the $200 charge or hold put on my card at the time I picked it up. I am assuming it was a hold, but I don't know as nothing was explained.
C
2.0 Poor
Hidden fees
A
2.0 Poor
they sent my reservation to the wrong Hertz
D
2.0 Poor
there were no cars available., 2 clerks spent their time with one customer on questions one could have handled. we were ignored, and we were the only other ones in there. After 20 minutes one said "be with you in a minute" - we were all within 3 feet of each other. finally one asked what we wanted, we said we had a 10:30 reservation, then they said there were no cars. we again explained we had a reservation for a 10:30a pick up. They said people were extending their times and they'd put us on a waiting list but would probably be 4;30 at the earliest. There were cars in the lot. they said they weren't available. They did not offer to help us find anything anywhere else. Had a "too bad - nothing we can do" attitude. kept looking at their phones and computers. Then at 11:30 left, with us still inside on our own trying to find another car rental place with availability, they left. They shad our contact info and should have let us know in advance there would be no cars available. We had taken public transportation to get there as neither of us had a car. We ended up renting from Enterprise. I will never use Hertz again and am skeptical about using Kayak again for car rentals. You should have a policy that the rental companies you offer are required to notify customers if there will be a delay in obtaining their rental vehicle. We wasted over 2 hours trying to rent a car and missed our appointment for which we needed the car. Very poor experience.
A
4.0 Mediocre
My original request specifically asked for 7, due to needing room for 4 adults. 2 baby seats and of course luggage for 6 people. The car I was given was “same” class. Not sure how things are “classed” grouped together. , but we had already had an interesting conversation on the coverage on the car. I was treated like “you should read”. Let me tell you. After spending an incredible amount on insurance and given to see that you can’t fit with your family and luggage, it’s falling out the back. Had it stacked where we couldn’t see out the back window. Finally put two bags in with passengers. Since we did everything on the internet, which your website kept asking for the car rental fee, like starting from scratch. I thought I could resolve it at the desk, but agent really couldn’t understand that I was puzzled on another window that popped up as I was attempting to complete. If I was going to buy insurance, if I understood your website, since I was told to “read” your website and that’s all that mattered. Running out of space. I would never rent again. I called an UBER. That sent a car large enough . UBER has my vote.
A
2.0 Poor
I’m going as low as possible for the customer service the lack of knowledge constantly being told one thing but it’s something else. I scheduled a pick up for 10:30 I’m there early they couldn’t get me in the car I wanted to- they wouldn’t let me just pay Expedia another $100 to upgrade to what the site said the cost were. Was told to just cancel it and re book WELL I LISTENED TO THEMAND BECAUSE THEY DIDNT GET ME I. A CAR BEFOTE THE 10:30 time entered to pick up they DIDNT REFIND ME AND CHARGED ME FOR THE 2nd and this was for a month rental on top of renting from them the last 2.5 months straight- THATS HOW THEY TREAT YOU GOOD LUCK
A
2.0 Poor
They did not have a car for us and were extremely unhelpful. Will not use them again.

Hertz car rental prices in the United States

These are the best prices for Sep 16 - 23.
Chevrolet Spark car
Chevrolet Spark
or similar Small
2
2
2/4
$22/day
Ford Focus car
Ford Focus
or similar Small
4
2
4-5
$22/day
Kia K4 car
Kia K4
or similar Medium
5
3
2/4
$24/day
Volvo XC90 car
Volvo XC90
or similar Medium
5
3
2/4
$54/day
Nissan Altima car
Nissan Altima
or similar Large
5
2
4-5
$25/day
Chrysler Pacifica car
Chrysler Pacifica
or similar Van
5
5
4-5
$31/day
Ford Expedition car
Ford Expedition
or similar SUV
5
2
4-5
$41/day
Fiat 500 car
Fiat 500
or similar Small
2
2
2/4
$32/day
Nissan Maxima car
Nissan Maxima
or similar Luxury
5
5
2/4
$32/day
Kia Carnival car
Kia Carnival
or similar Van
5
3
4-5
$45/day
Genesis G70 car
Genesis G70
or similar Luxury
5
5
2/4
$40/day
RAM Pickup car
RAM Pickup
or similar Pickup truck
5
2
2/4
$34/day
Chevrolet Suburban car
Chevrolet Suburban
or similar SUV
5
5
4-5
$50/day
Class Special Car car
Class Special Car
or similar Category
5
5
2/4
$21/day
Chevrolet Trax car
Chevrolet Trax
or similar SUV
4
2
4-5
$23/day
Nissan Rogue car
Nissan Rogue
or similar SUV
5
3
4-5
$24/day
Jeep Wrangler car
Jeep Wrangler
or similar SUV
5
3
2/4
$27/day
Class Standard SUV car
Class Standard SUV
or similar SUV
5
3
4-5
$27/day
Jeep Wagoneer car
Jeep Wagoneer
or similar SUV
5
5
4-5
$60/day

Where can I find Hertz car rentals?

Address

1 Airport Blvd

Hours

Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59

Phone

+1 407 859 8400

Address

1500 Masters Blvd

Hours

Monday13:00 - 17:0008:00 - 12:30
Tuesday13:00 - 17:0008:00 - 12:30
Wednesday08:00 - 12:3013:00 - 17:00
Thursday13:00 - 17:0008:00 - 12:30
Friday13:00 - 17:0008:00 - 12:30
Saturday08:00 - 12:3013:00 - 17:00
Sunday08:00 - 12:3013:00 - 17:00

Phone

+1 407 750 2053

Address

6677 Sea Harbor Dr

Hours

Monday08:00 - 13:0013:30 - 17:00
Tuesday13:30 - 17:0008:00 - 13:00
Wednesday08:00 - 13:0013:30 - 17:00
Thursday08:00 - 13:0013:30 - 17:00
Friday13:30 - 17:0008:00 - 13:00
Saturday08:00 - 13:0013:30 - 17:00
Sunday08:00 - 13:0013:30 - 17:00

Phone

+1 407 494 7355

Address

9001 E. Colonial Drive

Hours

Monday09:00 - 16:00
Tuesday09:00 - 16:00
Wednesday09:00 - 16:00
Thursday09:00 - 16:00
Friday09:00 - 16:00
Saturday10:00 - 13:00

Phone

+1 407 737 1103

Address

14100 Bonnet Creek Resort Lane

Hours

Monday09:00 - 13:00
Tuesday09:00 - 13:00
Wednesday09:00 - 13:00
Thursday09:00 - 13:00
Friday09:00 - 13:00

Phone

+1 407 239 4239

Address

7499 S Augusta National Dr.

Hours

Monday08:00 - 16:00
Tuesday08:00 - 16:00
Wednesday08:00 - 16:00
Thursday08:00 - 16:00
Friday08:00 - 16:00

Phone

+1 407 251 4640

Address

4040 Central Florida Pwky

Hours

Monday09:00 - 16:00
Tuesday09:00 - 16:00
Wednesday09:00 - 16:00
Thursday09:00 - 16:00
Friday09:00 - 16:00

Phone

+1 407 861 2339

Address

651 John Young Pkwy

Hours

Monday08:00 - 17:00
Tuesday08:00 - 17:00
Wednesday08:00 - 17:00
Thursday08:00 - 17:00
Friday08:00 - 17:00
Saturday09:00 - 12:00

Phone

+1 407 822 8110

Address

8701 World Cntr Dr

Hours

Monday09:00 - 13:00
Tuesday09:00 - 13:00
Wednesday09:00 - 13:00
Thursday09:00 - 13:00
Friday09:00 - 13:00

Phone

+1 321 697 6100

Address

139 South Orange Avenue

Hours

Monday08:00 - 17:00
Tuesday08:00 - 17:00
Wednesday08:00 - 17:00
Thursday08:00 - 17:00
Friday08:00 - 17:00

Phone

+1 407 362 6086

Address

3575 Vineland Road

Hours

Monday08:00 - 17:00
Tuesday08:00 - 17:00
Wednesday08:00 - 17:00
Thursday08:00 - 17:00
Friday08:00 - 17:00

Phone

+1 407 849 3002

Address

6001 Destination Parkway

Hours

Monday09:00 - 16:00
Tuesday09:00 - 16:00
Wednesday09:00 - 16:00
Thursday09:00 - 16:00
Friday09:00 - 16:00
Saturday09:00 - 12:00

Phone

+1 321 332 2836

Address

12401 International Drive

Hours

Monday08:00 - 17:00
Tuesday08:00 - 17:00
Wednesday08:00 - 17:00
Thursday08:00 - 17:00
Friday08:00 - 17:00
Saturday08:00 - 17:00
Sunday08:00 - 17:00

Phone

+1 239 671 8091

Address

4134 Bear Road

Hours

Monday07:00 - 23:59
Tuesday07:00 - 23:59
Wednesday07:00 - 23:59
Thursday07:00 - 23:59
Friday07:00 - 23:59
Saturday07:00 - 18:00
Sunday07:00 - 18:00

Phone

+1 407 859 1245

Address

4215 Lindy Cirlce

Hours

Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59

Phone

+1 407 859 8400

Address

7400 International Drive

Hours

Tuesday09:00 - 16:00
Wednesday09:00 - 16:00
Thursday09:00 - 16:00
Friday09:00 - 16:00
Saturday09:00 - 16:00

Phone

+1 239 671 7221

Address

4012 Central Florida Pkwy

Hours

Monday09:00 - 12:00
Thursday08:00 - 13:00
Friday08:00 - 13:00
Saturday08:00 - 13:00
Sunday08:00 - 13:00

Phone

+1 239 671 8091

Address

6550 Adventure Way

Hours

Monday08:00 - 13:3014:00 - 17:00
Tuesday14:00 - 17:0008:00 - 13:30
Wednesday08:00 - 13:3014:00 - 17:00
Thursday14:00 - 17:0008:00 - 13:30
Friday14:00 - 17:0008:00 - 13:30
Saturday14:00 - 17:0008:00 - 13:30
Sunday14:00 - 17:0008:00 - 13:30

Phone

+1 407 503 3156

Address

5387 Butler National Drive

Hours

Monday10:00 - 19:00
Tuesday10:00 - 19:00
Wednesday10:00 - 19:00
Thursday10:00 - 19:00
Friday10:00 - 19:00
Saturday10:00 - 17:00

Phone

+1 407 816 8846

Address

14900 Chelonia Pkwy

Hours

Monday08:00 - 17:00
Tuesday08:00 - 17:00
Wednesday08:00 - 17:00
Thursday08:00 - 17:00
Friday08:00 - 17:00
Saturday08:00 - 17:00
Sunday08:00 - 17:00

Address

6300, Hollywood Way

Hours

Address

5398 Lee Vista Blvd

Hours

Monday09:00 - 17:00
Tuesday09:00 - 17:00
Wednesday09:00 - 17:00
Thursday09:00 - 17:00
Friday09:00 - 17:00

Phone

+1 800 654 3131

Good to know

Most popular city

Most popular car type

Average price

Good deal

Los Angeles
Medium
$85/day
$37/day

Top tips for renting a car from Hertz

  • 25% of our users found rental cars from Hertz for $69 or less
  • Book your rental car from Hertz at least 7 weeks before your trip in order to get a below-average price.
  • Small rental cars from Hertz are around 48% cheaper than other car types, on average.

FAQs about renting a car from Hertz

  • How much does it cost to rent a car from Hertz?

    On average a rental car from Hertz costs $94 per day.

  • What is the most popular rental car from Hertz?

  • How many car rental locations does Hertz have?

    Hertz has 7,383 rental locations worldwide. Take a look at our Hertz rental location map to find the best rental cars near you.

  • Which countries does Hertz have rental car locations in?

    Albania, Algeria, Angola, Anguilla, Antigua And Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahrain, Barbados, Belarus, Belgium, Belize, Benin, Bolivia, Botswana, Brazil, British Virgin Islands, Brunei Darussalam, Bulgaria, Cambodia, Cameroon, Canada, Cape Verde, Caribbean Netherlands, Cayman Islands, Chile, China, Colombia, Costa Rica, Croatia, Curaçao, Cyprus, Czech Republic, Denmark, Djibouti, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, Gabon, Georgia, Germany, Ghana, Greece, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guyana, Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Iraq, Ireland, Isle of Man, Israel, Italy, Ivory Coast, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kosovo, Kuwait, Laos, Latvia, Lebanon, Lithuania, Luxembourg, Macau, Madagascar, Malaysia, Malta, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Moldova, Monaco, Montenegro, Morocco, Mozambique, Namibia, Netherlands, New Caledonia, New Zealand, Nicaragua, Nigeria, North Macedonia, Northern Mariana Islands, Norway, Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Russia, Réunion, Saint Barthélemy, Saint Kitts and Nevis, Saint Lucia, Saint Martin, Samoa, Saudi Arabia, Senegal, Serbia, Seychelles, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, St. Maarten, Suriname, Sweden, Switzerland, Taiwan, Tanzania, Thailand, The Bahamas, Togo, Trinidad and Tobago, Tunisia, Turks and Caicos Islands, Türkiye (Turkey), U.S. Virgin Islands, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Western Sahara, Yemen and Zimbabwe

  • How much does it cost to rent a car from Hertz for a week?

    On average a rental car from Hertz costs $657 per week ($94 per day).

  • How much does it cost to rent a car from Hertz long term for a month?

    On average a rental car from Hertz costs $2,814 per month ($94 per day).

Everything you need to know for your Hertz car rental