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Hertz customer reviews
6.2
OkayBased on 10,000 verified guest reviews
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Date
A
10.0 Wonderful
Anonymous, Dec 2024
It was an overall great experience!
A
8.0 Very good
Anonymous, Dec 2024
I did not receive the vehicle that I had reserved
Y
2.0 Poor
Yaiza, Dec 2024
Car was not available on arrival
C
2.0 Poor
Chad, Dec 2024
The staff was very friendly and helpful, but they didn’t have any cars when I got there. I was forced to take a car that was a lot more expensive than the original car I had reserved. I ended up paying more than $20 a day extra than the car I originally reserved. I tried to exchange it during the week for a cheaper car, but there were none available.
K
4.0 Mediocre
Katlin, Dec 2024
We rented 2 cars for our group and one of the cars was incorrect. We ordered a “Chevrolet Suburban or similar” and got a minivan. Mistakes happen but the man working the pick up counter at the airport in Kona was the rudest customer service person I have ever dealt with. It was appalling. I wouldn’t rent through Hertz again because of this person.
A
2.0 Poor
Anonymous, Dec 2024
Rude agents
J
2.0 Poor
juan, Dec 2024
HORRIBLE experience.... they Over booked an Lied to me TWICE saying that my vehicle was reserved... i show up No vehicles to rent much less the truck i had reserved over THREE weeks in advanced....
D
8.0 Very good
Don, Dec 2024
Overall it was good but it was an electric car and finding a spot to charge it was not easy. When I finally found one the plug did not fit in the vehicle so I had to take it back not fully charged and got dinged on that but not too badly.
J
10.0 Wonderful
James, Dec 2024
I appreciated being able to drop the car off at the airport rental centre even though I had rented it at another location in Edmonton.
J
8.0 Very good
Johan, Dec 2024
The staff at OR Tambo Airport are helpful and friendly, and doing the best they can. The car was clean and ready at pickup and performed to expectation.
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