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Hertz customer reviews

6.2
Okay10,000 verified ratings
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M
4.0 Mediocre
The people and the process were totally fine and I would say as good as expected. The problem I experienced was the extreme odor in the vehicle, it smelled like cigars and the second issue is receiving a vehicle with less than a full tank of gas and then being expected to return it with the same amount of gas is nearly impossible, so you run the risk of either paying more for fuel than you should have or returning it with less fuel than they determined. You should have and be penalized for it. In my opinion, they should always be completely full of fuel before you drive off simple enough.
A
2.0 Poor
They had me drop off my car at a location that was too short to accept the vehicle. I had to get it towed the next day from my home.
R
2.0 Poor
Extremely disappointing experience. I booked a one-way rental to pick up in Page and return to Hertz in Las Vegas, but when I arrived in Page, I was told they would not honor the reservation because I was returning at a different Hertz location. The woman at the customer service desk was very rude and, when I tried to make a new reservation to return to Page, she told me they were an affiliate and refused to make a new reservation. I was left without a car for 3 days in an area where Uber drivers are not available. What makes this even more frustrating is that this location closes at 5:00 PM, before the only daily flight into Page arrives. This makes absolutely no sense. I ended up without a car for three days, had to pay extra for taxis, new flight and hotel reservations and lost valuable vacation time and sightseeing opportunities. I also had to cancel my return flight from Las Vegas and book a new, more expensive flight from Page, which cut my vacation short by a day. I did not receive a refund for my original flight either. I also had to change my itinerary completely. Most of all, I was horrified at the customer service representative's disrespectful attitude and unwillingness to help in any way. While I was at the location, I heard multiple other customers complaining about this specific Hertz location. Based on my experience, I would strongly recommend using Avis, which I ultimately had to use instead.
A
2.0 Poor
⭐ 1 Star — Absolutely Terrible Customer Service I reserved a full-size truck online through Hertz, with a 5:00 PM pickup time clearly specified on my reservation. I arrived at 5:00 PM only to be told they had no trucks available. No advance notice, no phone call, no email—nothing. Instead of helping resolve the problem, the employee gave me a phone number for the downtown location and essentially sent me on my way. I called the number and was first routed through an AI system, then transferred to an overseas call center where communication was extremely difficult. The representative’s solution? Give me a list of local Hertz offices and tell me to call around myself to see if anyone had the vehicle Hertz had already confirmed and reserved for me. I honestly cannot believe this is how a legitimate national rental car company operates. What is the point of making a reservation if Hertz doesn’t have the vehicle and makes the customer hunt around town for one? I finally called Enterprise down the street, made a reservation, and they took care of me. Hertz turned what should have been a simple rental into a complete waste of time. Some of the poorest customer service I’ve experienced. Never again.
A
4.0 Mediocre
I wa very disappointed that Hertz considers a Subaru Crosstrek a mid size SUV. I was traveling with 3 individuals the are tall (2 over 6 feet). Subaru describes this vehicle as a SMALL crossover. The pick up and drop off were frought with challenges. Not quite enough gas (though the pump clicked off) led me to go add gas in order to avoid a 38 dollar charge. This led to me being "late" returning and a 28 dollar charge. I will give credit to the drop off person. She was able to override the charge, It just felt disappointing.
D
2.0 Poor
Wouldn’t let me change my dates well when my plans altered twice (well in advance of travel). Had to cancel reservation and that charged me a significant amount for the cancellation. Will never use Hertz again.
K
2.0 Poor
They sent me to a location to pick up a vehicle but the office was already closed. I had to pay $100 in uber fees.
A
4.0 Mediocre
Hertz promised a "skip the line check in", but when I arrived my selected grade of vehicle "wasn't ready." However there were tons of more expensive vehicles ready if I wanted to pay for an upgrade! It was so clearly just a money making scheme. I ended up standing in line. Super annoying!
T
2.0 Poor
They canceled my pick up truck because my flight was delayed 1 hour. I listened to a Hertz agent rent the truck I had reserved to another couple. They said there was nothing they could do. No empathy. Also, it was 1:30 in the morning. I was tired and stranded at the airport. They had no other available vehicles.
A
2.0 Poor
The dropoff location was closed the whole day of the dropoff, so I was charged more than 7 times the original rental fee for failing to know that the rental I initially paid for was bogus. Hertz agreed to refund the charges after 6 hours of extra driving and time trying reach customer service, but they lied and refund only a fraction. It took another round of CS to get the rest of the refund. It hasn't been finished yet.

Hertz car rental prices in the United States

These are the best prices for Aug 28 - Sep 4.
Chevrolet Spark car
Chevrolet Spark
or similar Small
2
2
2/4
$23/day
Ford Focus car
Ford Focus
or similar Small
4
2
4-5
$24/day
Kia K4 car
Kia K4
or similar Medium
5
3
2/4
$27/day
Volvo XC90 car
Volvo XC90
or similar Medium
5
3
2/4
$56/day
Nissan Altima car
Nissan Altima
or similar Large
5
2
4-5
$28/day
Chrysler Pacifica car
Chrysler Pacifica
or similar Van
5
5
4-5
$31/day
Ford Expedition car
Ford Expedition
or similar SUV
5
2
4-5
$41/day
Fiat 500 car
Fiat 500
or similar Small
2
2
2/4
$47/day
Nissan Maxima car
Nissan Maxima
or similar Luxury
5
5
2/4
$35/day
Kia Carnival car
Kia Carnival
or similar Van
5
2
4-5
$45/day
Genesis G70 car
Genesis G70
or similar Luxury
5
5
2/4
$43/day
Ford Mustang Convertible car
Ford Mustang Convertible
or similar Convertible
5
3
2/4
$81/day
RAM Pickup car
RAM Pickup
or similar Pickup truck
5
2
2/4
$34/day
Chevrolet Suburban car
Chevrolet Suburban
or similar SUV
5
5
4-5
$53/day
Class Special Car car
Class Special Car
or similar Category
5
5
2/4
$23/day
Chevrolet Trax car
Chevrolet Trax
or similar SUV
4
2
4-5
$25/day
Nissan Rogue car
Nissan Rogue
or similar SUV
5
3
4-5
$29/day
Chevrolet Equinox car
Chevrolet Equinox
or similar SUV
5
3
4-5
$32/day
Jeep Wrangler car
Jeep Wrangler
or similar SUV
5
3
2/4
$37/day
Jeep Wagoneer car
Jeep Wagoneer
or similar SUV
5
5
4-5
$77/day

Where can I find Hertz car rentals?

Address

1 Airport Blvd

Hours

Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59

Phone

+1 407 859 8400

Address

1500 Masters Blvd

Hours

Monday13:00 - 17:0008:00 - 12:30
Tuesday13:00 - 17:0008:00 - 12:30
Wednesday13:00 - 17:0008:00 - 12:30
Thursday13:00 - 17:0008:00 - 12:30
Friday08:00 - 12:3013:00 - 17:00
Saturday13:00 - 17:0008:00 - 12:30
Sunday13:00 - 17:0008:00 - 12:30

Phone

+1 407 750 2053

Address

6677 Sea Harbor Dr

Hours

Monday08:00 - 13:0013:30 - 17:00
Tuesday08:00 - 13:0013:30 - 17:00
Wednesday13:30 - 17:0008:00 - 13:00
Thursday08:00 - 13:0013:30 - 17:00
Friday08:00 - 13:0013:30 - 17:00
Saturday13:30 - 17:0008:00 - 13:00
Sunday08:00 - 13:0013:30 - 17:00

Phone

+1 407 494 7355

Address

9001 E. Colonial Drive

Hours

Monday09:00 - 16:00
Tuesday09:00 - 16:00
Wednesday09:00 - 16:00
Thursday09:00 - 16:00
Friday09:00 - 16:00
Saturday10:00 - 13:00

Phone

+1 407 737 1103

Address

14100 Bonnet Creek Resort Lane

Hours

Monday09:00 - 13:00
Tuesday09:00 - 13:00
Wednesday09:00 - 13:00
Thursday09:00 - 13:00
Friday09:00 - 13:00

Phone

+1 407 239 4239

Address

7499 S Augusta National Dr.

Hours

Monday08:00 - 16:00
Tuesday08:00 - 16:00
Wednesday08:00 - 16:00
Thursday08:00 - 16:00
Friday08:00 - 16:00

Phone

+1 407 251 4640

Address

4040 Central Florida Pwky

Hours

Monday09:00 - 16:00
Tuesday09:00 - 16:00
Wednesday09:00 - 16:00
Thursday09:00 - 16:00
Friday09:00 - 16:00

Phone

+1 407 861 2339

Address

651 John Young Pkwy

Hours

Monday08:00 - 17:00
Tuesday08:00 - 17:00
Wednesday08:00 - 17:00
Thursday08:00 - 17:00
Friday08:00 - 17:00
Saturday09:00 - 12:00

Phone

+1 407 822 8110

Address

8701 World Cntr Dr

Hours

Monday09:00 - 13:00
Tuesday09:00 - 13:00
Wednesday09:00 - 13:00
Thursday09:00 - 13:00
Friday09:00 - 13:00

Phone

+1 321 697 6100

Address

139 South Orange Avenue

Hours

Monday08:00 - 17:00
Tuesday08:00 - 17:00
Wednesday08:00 - 17:00
Thursday08:00 - 17:00
Friday08:00 - 17:00

Phone

+1 407 362 6086

Address

3575 Vineland Road

Hours

Monday08:00 - 17:00
Tuesday08:00 - 17:00
Wednesday08:00 - 17:00
Thursday08:00 - 17:00
Friday08:00 - 17:00

Phone

+1 407 849 3002

Address

6001 Destination Parkway

Hours

Monday09:00 - 16:00
Tuesday09:00 - 16:00
Wednesday09:00 - 16:00
Thursday09:00 - 16:00
Friday09:00 - 16:00
Saturday09:00 - 12:00

Phone

+1 321 332 2836

Address

12401 International Drive

Hours

Monday08:00 - 17:00
Tuesday08:00 - 17:00
Wednesday08:00 - 17:00
Thursday08:00 - 17:00
Friday08:00 - 17:00
Saturday08:00 - 17:00
Sunday08:00 - 17:00

Phone

+1 239 671 8091

Address

4134 Bear Road

Hours

Monday07:00 - 23:59
Tuesday07:00 - 23:59
Wednesday07:00 - 23:59
Thursday07:00 - 23:59
Friday07:00 - 23:59
Saturday07:00 - 18:00
Sunday07:00 - 18:00

Phone

+1 407 859 1245

Address

4215 Lindy Cirlce

Hours

Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59

Phone

+1 407 859 8400

Address

7400 International Drive

Hours

Tuesday09:00 - 16:00
Wednesday09:00 - 16:00
Thursday09:00 - 16:00
Friday09:00 - 16:00
Saturday09:00 - 16:00

Phone

+1 239 671 7221

Address

4012 Central Florida Pkwy

Hours

Monday09:00 - 12:00
Thursday08:00 - 13:00
Friday08:00 - 13:00
Saturday08:00 - 13:00
Sunday08:00 - 13:00

Phone

+1 239 671 8091

Address

6550 Adventure Way

Hours

Monday08:00 - 13:3014:00 - 17:00
Tuesday14:00 - 17:0008:00 - 13:30
Wednesday08:00 - 13:3014:00 - 17:00
Thursday08:00 - 13:3014:00 - 17:00
Friday08:00 - 13:3014:00 - 17:00
Saturday08:00 - 13:3014:00 - 17:00
Sunday14:00 - 17:0008:00 - 13:30

Phone

+1 407 503 3156

Address

5387 Butler National Drive

Hours

Monday10:00 - 19:00
Tuesday10:00 - 19:00
Wednesday10:00 - 19:00
Thursday10:00 - 19:00
Friday10:00 - 19:00
Saturday10:00 - 17:00

Phone

+1 407 816 8846

Address

14900 Chelonia Pkwy

Hours

Monday08:00 - 17:00
Tuesday08:00 - 17:00
Wednesday08:00 - 17:00
Thursday08:00 - 17:00
Friday08:00 - 17:00
Saturday08:00 - 17:00
Sunday08:00 - 17:00

Address

6300, Hollywood Way

Hours

Address

5398 Lee Vista Blvd

Hours

Monday09:00 - 17:00
Tuesday09:00 - 17:00
Wednesday09:00 - 17:00
Thursday09:00 - 17:00
Friday09:00 - 17:00

Phone

+1 800 654 3131

Good to know

Most popular city

Most popular car type

Average price

Good deal

Los Angeles
Medium
$115/day
$45/day

Top tips for renting a car from Hertz

  • 25% of our users found rental cars from Hertz for $87 or less
  • Book your rental car from Hertz at least 6 weeks before your trip in order to get a below-average price.
  • Luxury rental cars from Hertz are around 31% cheaper than other car types, on average.

FAQs about renting a car from Hertz

  • How much does it cost to rent a car from Hertz?

    On average a rental car from Hertz costs $113 per day.

  • What is the most popular rental car from Hertz?

  • How many car rental locations does Hertz have?

    Hertz has 7,382 rental locations worldwide. Take a look at our Hertz rental location map to find the best rental cars near you.

  • Which countries does Hertz have rental car locations in?

    Albania, Algeria, Angola, Anguilla, Antigua And Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahrain, Barbados, Belarus, Belgium, Belize, Benin, Bolivia, Botswana, Brazil, British Virgin Islands, Brunei Darussalam, Bulgaria, Cambodia, Cameroon, Canada, Cape Verde, Caribbean Netherlands, Cayman Islands, Chile, China, Colombia, Costa Rica, Croatia, Curaçao, Cyprus, Czech Republic, Denmark, Djibouti, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, Gabon, Georgia, Germany, Ghana, Greece, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guyana, Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Iraq, Ireland, Isle of Man, Israel, Italy, Ivory Coast, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kosovo, Kuwait, Laos, Latvia, Lebanon, Lithuania, Luxembourg, Madagascar, Malaysia, Malta, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Moldova, Monaco, Montenegro, Morocco, Mozambique, Namibia, Netherlands, New Caledonia, New Zealand, Nicaragua, Nigeria, North Macedonia, Northern Mariana Islands, Norway, Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Russia, Réunion, Saint Barthélemy, Saint Kitts and Nevis, Saint Lucia, Saint Martin, Samoa, Saudi Arabia, Senegal, Serbia, Seychelles, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, St. Maarten, Suriname, Sweden, Switzerland, Taiwan, Tanzania, Thailand, The Bahamas, Togo, Trinidad and Tobago, Tunisia, Turks and Caicos Islands, Türkiye (Turkey), U.S. Virgin Islands, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Western Sahara, Yemen and Zimbabwe

  • How much does it cost to rent a car from Hertz for a week?

    On average a rental car from Hertz costs $791 per week ($113 per day).

  • How much does it cost to rent a car from Hertz long term for a month?

    On average a rental car from Hertz costs $3,388 per month ($113 per day).