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The reception was very friendly, a cosy place with a nice restaurant and nice surroundings We made a reservation for a superior room with an upgrade to a deluxe room, however upon arrival the room was not even close to superior let alone deluxe! We complained and were given a deluxe room with an additional fee of eur 40!!
be very exact about services quoted, specially in the restaurant
service, food and wine were all wonderful. We stayed here last year and it more than lived up to our memories. Large extension planned for next year including luxury spa. Can't wait! The restaurant is one of the best we have found in the area - the gourmet menu is superb.
An absolutely beautiful setting and very nice staff. None.
The Maitre d was a charming stand out amongst the staff, he also had excellent English and joked kindly about the standard of my French whilst still giving encouragement to learn the language!!! Unfortunately new building work at the rear of the hotel meant that the "tranquility" expected was not there and we were awakened by drilling and or banging at 7:30am every morning other than Sunday. A real shame as everything else about the hotel was up to expectations.
the room is beautiful, antique and very spacious and clean. the surroundings were also fantastic. the chef's comments when he found out we wouldn't try his food.
Everything - beautiful hotel, fantastic food and excellent friendly service. I would recommend this hotel to anyone looking for a peaceful break in beautiful surroundings Only set meal available on dinner menu. Although this was a fantastic, gastronomic delight, as we were there for 3 nights, we did not want this every night. A lighter, a la carte option would have been welcome
The service and the personalized attention, the setting, the view. It was an overall nice expierience!
Allways alert personel. Perfectly situated in the skiing area. Food was sufficient and tasty. The hotels common rooms fireplace bar restaurant was a little noisy. Could recommend the fireplace to be reservated to calm activities.
All inclusive package was excellent value for money
Nice clean room and ensuite Food poor and chef yelling at staff in front of guests. Not appropriate
location and all inclusive
This holiday has the very rooms in the entire resort compared with other holidays in the area. The rooms are big and very comfortable. You can't check in to your room until 5 o clock.
I liked the good food and convenient winter sports and the hotel was warm and comfortable. Nothing
We had a fabulous stay in Pas du Loup. The hotel is in a perfect location and the food was amazing. The staff were really helpful and the ski was great! The hotel was great - however Isola is a very quiet place. Perfect for couples and families but I wouldn't come here if you want mad nights out. Great ski, great food, very relaxing.
Friendly place all-inclusive deal meant we didn't spend much on extras. We were there 3 mights and all the time there was only 1 person on Reception - even at busy times, in a hotel with 97 rooms. So there were long queues, and the person on duty was over-stressed. This 1 person was doing check-in, answering phone, handing out list passes etc - and all at once! Their room planning was rubbish - they twice allocated us a room that was already occupied and it took ages to sort it out. Then we had to change rooms after the first night. We met other guests who had exactly the same problem. I suspect that taking all their bookings from online agencies - like Active Hotels - makes their rooming logistics more difficult, in that case they should have a system that can cope, and enough staff to cope with it!!!
The Hôtel Club du Soleil Le Pas du Loup is a ski hotel with basic facilities for overnight stay. The room was not terrible but very basic in its offer. There were a large number of families with young children and this might not be acceptable to some prospective guests. Dining facilities in the 'town' were very basic and appropriate to the ski fraternity.
One of the few places open in Valberg during the summer, it had good location, close to everything, a good restaurant for breakfast and a small, but comfortable room. Ideal for our purpose of a one-night stay. No problems.
friendly and helpfull staff. Impossible to get a regular heat. It was very difficult to take a shower. Sometimes the water was very hot and than 1 second later it was cold.
It was clean and tidy. Reasonably convenient foe the slopes, and reasonable priced, the bath was a strange sit up and beg bath but better than no bath at all. The walls were so flimsy that children and late arrivals could be heard.
free private parking, walking distance to restaurants, good breakfast, the hotel looks to be under refurbishment - the breakfast hall is very nicely refurbished, the rooms nevertheless are very basic with very little furniture very basic room, valberg is a winter resort, only two restaurants open in june
Very close to the bus stop and slopes. Breakfast was good too. The room & bathroom very basic. Could do with a bit of upgrade
The hotel is convenient to stay at, you can walk to all the resturants and there is free parking The TV was very small, and no english channels
Flexibility on arrival; supporting by planning next day trip. nothing to eat - only 2 restaurants in the whole village were open in June.
Close to Ski Slope and main village Small bath
The staff and the dining room No
Decent breakfast Electricity went away 3 times, reception only open 8-20,
Nothing 1. It's far from the ski lift. About 100 m walking with ski equipment (in ski boots). 2. There is no lift in the hotel. 3. Absolutely terrible breakfast (baget and croissant with cold coffee) costs 8 Euro per day/person
Great value, (nice breakfast), close to everything, very professional staff, great to have wifi in your room
Friendliness of staff. Excellent food. Cleanliness throughout. A wonderful experience
good service, nice employees, Hotel needs some modernisation and painting - especially back stairs - wifi should be free of charge
Food, location, peace Building in need of renovation
Proximity to slopes.
food was good, quite good location, other guests A bit more care on keeping surroundings in good shape and more control on the details (ie, lighting the fire on time). Skiing boot room in particular needed a bit of cleaning and sorting out.
Nice and friendly staff. We had a large room suitable very suitable for our family. Hotel I s ok. The village is a little bit evacuated during summer (as one can expect for a winter sport village). Ok for short stay.
It was a lovely hotel! The room was fresh and cleaned well evey day. It was close to the chair lift and the food in the restaurant was very good. I was very impressed, we had a great stay there. The spa was an extra bonus and great after a day skiing. Well worth staying there.
The location, the staff, the atmosphere
Great location and a cozy room considering the 2 star rating. Really a genuine family run business done with the customers interests at heart. None really, maybe abetter shower cubicle in the bedroom would have been nice but 2 star.......what can you expect?
Hotel is perfect for skiing 20 meters from the ski lift a couple of restaurants and a bar nearby. You couldn't get a better location. Hotel was comfortable with nice staff. Highly recommend it.
Friendly staff. Prompt service. The bathroom was very small, almost impossible to use the toilet as it was so close to the wall in front of it.
Cramped room. The whole place needs refurbishment. Ok for one night.
I just stayed one night. The staff was very service minded The village was empty, no cafés or restaurants (other than that at the hotel) was open at this time of the year (end june)