Guest reviews
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Overall Rating
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9.2 "World class service."10.0 "100% found the
staff to be very friendly ." 7.6 "76% said thereception staff was great ." 8.9 "89% thought theservice was very professional ." 10.0 "100% found therestaurant service to be one of the best ." -
8.8 "Location is great."10.0 "
City centre within easy reach , said 100%." 9.8 "98%liked the proximity to sightseeing ." 10.0 "100%enjoyed the restaurants & bars nearby ." 10.0 "100%liked the proximity to shopping ." -
8.6 "Breakfast is good."
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6.7 "Average cleanliness."6.2 "Only 62% said
rooms were clean enough ." -
6.1 "Average comfort."5.2 "
Beds were acceptable for 52%." -
5.7 "Rooms are ok."5.2 "
Beds were acceptable for 52%." 6.2 "Only 62% saidrooms were clean enough ." 6.5 "65% said theview was so-so ." -
4.4 "Bar is not good."
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3.6 "Bad amenities."3.8 "62% thought the
building wasn't nice ." 0.0 "100% thought thefacilities needed updating ." 2.2 "For 78%, thelobby entrance was sub-standard ." 2.0 "80% found thegrounds unpleasant ." 3.1 "69%didn't like the architecture ." 1.4 "86%complained about the elevator ." -
3.6 "Internet is poor."3.8 "62% said the
wifi quality was bad ." -
2.4 "Horrible vibe."0.5 "95%
criticized the unstylish hotel ." 3.9 "61%didn't like the unstylish hotel ." 2.2 "For 78%, thelobby entrance was sub-standard ."
Overall Rating
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9.3 "World class service."9.9 "99% found the
staff to be very friendly ." 7.5 "75% said thereception staff was great ." 9.1 "91% thought theservice was very professional ." -
8.9 "Location is great."10.0 "
City centre within easy reach , said 100%." 9.9 "99%liked the proximity to sightseeing ." 10.0 "100%enjoyed the restaurants & bars nearby ." -
8.3 "Breakfast is good."
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6.6 "Average cleanliness."6.2 "Only 62% said
rooms were clean enough ." -
6.3 "Average comfort."5.3 "
Beds were acceptable for 53%." -
5.9 "Rooms are ok."5.3 "
Beds were acceptable for 53%." 6.2 "Only 62% saidrooms were clean enough ." 6.6 "66% said theview was so-so ." -
4.3 "Bar is not good."
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3.6 "Bad amenities."3.8 "62% thought the
building wasn't nice ." 0.0 "100% thought thefacilities needed updating ." 2.2 "78% found thegrounds unpleasant ." 2.0 "For 80%, thelobby entrance was sub-standard ." 3.1 "69%didn't like the architecture ." 1.4 "86%complained about the elevator ." -
3.5 "Internet is poor."3.7 "63% said the
wifi quality was bad ." -
2.3 "Horrible vibe."0.7 "93%
criticized the unstylish hotel ." 3.8 "62%didn't like the unstylish hotel ." 2.0 "For 80%, thelobby entrance was sub-standard ."
Overall Rating
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9.3 "World class service."10.0 "100% found the
staff to be very friendly ." 7.4 "74% said thereception staff was great ." -
8.7 "Breakfast is good."
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8.6 "Location is great."10.0 "
City centre within easy reach , said 100%." 9.7 "97%liked the proximity to sightseeing ." -
7.9 "High value."
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6.6 "Average cleanliness."5.9 "Only 59% said
rooms were clean enough ." -
5.6 "Rooms are ok."5.0 "
Beds were acceptable for 50%." 5.9 "Only 59% saidrooms were clean enough ." 6.7 "67% said theview was so-so ." -
5.5 "Average comfort."5.0 "
Beds were acceptable for 50%." -
3.6 "Internet is poor."3.8 "62% said the
wifi quality was bad ." -
3.5 "Bad amenities."3.7 "63% thought the
building wasn't nice ." -
2.3 "Horrible vibe."0.4 "96%
criticized the unstylish hotel ."
Overall Rating
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9.3 "World class service."10.0 "100% found the
staff to be very friendly ." 7.4 "74% said thereception staff was great ." -
9.0 "Terrific location."
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8.8 "Breakfast is good."
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6.6 "Average cleanliness."
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6.1 "Average comfort."5.2 "
Beds were acceptable for 52%." -
5.6 "Rooms are ok."5.2 "
Beds were acceptable for 52%." -
2.5 "Horrible vibe."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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8.0review from
Hotel staff was so friendly and accomodating. Room was perfect - clean and comfortable. Location could not be beat - quiet but 1/2 block from Plaza Mayor. Breakfast - so much to choose from and the room is absolutely beautiful, with music playing in the background. You'll love it!
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8.0review from
It was in the perfect location, very near plaza major. The room was spacious by european standards I have experienced in the past. Loved having a chair and loveseat so we could visit without sitting on the bed! The staff spoke very little english making it just a bit difficult but manageable.
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7.7review from
I had read previous reviews complaining about the staff. I have to say my stay was just about perfect, and the staff was a big part of this. As an American with minimal Spanish, they were extremely helpful, patient, and courteous. And they go above and beyond more than any staff I've seen in luxury American hotels. At one point I asked the lady at the front desk for towels. She raced up 2 flights of stairs to get them for me immediately...all with a smile. The gentleman at the front desk at night was also very courteous, as he had to let my girlfriend (now fiance) and I come in and out the front door during the late hours of clubbing. I should also mention the room was extremely comfortable and the breakfast was perfectly delicious!
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8.0review from
Enjoyed breakfast and overall ambience of a centrally located hotel. Value for money. Sofa bed not particularly comfortable in Room 13
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8.0review from
Nice clean big rooms. the staff was fantastic, very eager to help. Location, right next to plaza and rua mayor was superb.
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6.0review from
Great location in old city NO NON-SMOKING ROOMS. TRYED 2 ROOMS WITH HEAVY CIGARETTE SMELL
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8.0review from
The room was luxurious for the price, large space and included a couch and a small kitchen with refrigerator. The view was wonderful, looking through the old glass decorative bay. Historic breakfast room.
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7.6review from
The staff were extremely friendly and helpful, the location was incredibly convenient, just a hop, skip and jump from the Plaza Mayor. Very easy to go visit sites and come back to the hotel room for a rest.The rooms are large and spacious. Fairly quiet, considering how close to the Plaza and the student population. Everything was great with the exception of the bed, which was two singles rather than the double we had hoped for.
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8.0review from
The staff was extremely helpful, would go out of their way. Excellent location, less than 2 minute walk to the Plaza Mayor. Nope, everything was excellent. Better than expected.
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8.0review from
The location so near to the Plaza Mayor is excellent, and the staff were very helpful whenever we needed assistance.
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8.0review from
Hotel staff was so friendly and accomodating. Room was perfect - clean and comfortable. Location could not be beat - quiet but 1/2 block from Plaza Mayor. Breakfast - so much to choose from and the room is absolutely beautiful, with music playing in the background. You'll love it!
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8.0review from
It was in the perfect location, very near plaza major. The room was spacious by european standards I have experienced in the past. Loved having a chair and loveseat so we could visit without sitting on the bed! The staff spoke very little english making it just a bit difficult but manageable.
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8.0review from
Enjoyed breakfast and overall ambience of a centrally located hotel. Value for money. Sofa bed not particularly comfortable in Room 13
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8.0review from
Nice clean big rooms. the staff was fantastic, very eager to help. Location, right next to plaza and rua mayor was superb.
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8.0review from
The room was luxurious for the price, large space and included a couch and a small kitchen with refrigerator. The view was wonderful, looking through the old glass decorative bay. Historic breakfast room.
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8.0review from
The staff was extremely helpful, would go out of their way. Excellent location, less than 2 minute walk to the Plaza Mayor. Nope, everything was excellent. Better than expected.
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8.0review from
The location so near to the Plaza Mayor is excellent, and the staff were very helpful whenever we needed assistance.
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7.7review from
I had read previous reviews complaining about the staff. I have to say my stay was just about perfect, and the staff was a big part of this. As an American with minimal Spanish, they were extremely helpful, patient, and courteous. And they go above and beyond more than any staff I've seen in luxury American hotels. At one point I asked the lady at the front desk for towels. She raced up 2 flights of stairs to get them for me immediately...all with a smile. The gentleman at the front desk at night was also very courteous, as he had to let my girlfriend (now fiance) and I come in and out the front door during the late hours of clubbing. I should also mention the room was extremely comfortable and the breakfast was perfectly delicious!
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7.6review from
The staff were extremely friendly and helpful, the location was incredibly convenient, just a hop, skip and jump from the Plaza Mayor. Very easy to go visit sites and come back to the hotel room for a rest.The rooms are large and spacious. Fairly quiet, considering how close to the Plaza and the student population. Everything was great with the exception of the bed, which was two singles rather than the double we had hoped for.
