Kaanapali Hotels

Facilities Location

It was on the ocean. Grounds were clean.

The room we initially were assigned to had not been cleaned. Beds were torn apart and toiletries were sitting on the vanity. Our subsequent room had ants.

The flamingos and swans were absolutely beautiful.

The pool was a little cold.

The Bed! The Adult-only pool area (though the kiddos still managed to sneak in due to irresponsible parents) Proximity to beach Nice shower, but small bathroom area overall

Lack of good food options Loud children in the hallways (maybe consider making some areas of this hotel for singles/couples only?) No fan in the bathroom

Wish I was still there. I left my camera charger in the room. They shipped it back to me. Loved it and would stay again if I can.

Lots of hidden fees. Overpriced food and drinks. They would not give me a complete bill when I checked out. Cost to park my vehicle!

Nice beach view, nice patio, more privacy, daily cleaning services, nice cupboards. Overall novice place to stay. Cheap compared to other hotels.

It should be morndenized.

Location was okay.

We had to change rooms after a very direct discussion with the night manager due to the bugs infesting the room. The room we moved to was down one floor and it, too, was bug infested. The Manager, Mike White, called and assisted us in finding another hotel (condo) that was satisfactory and did not charge us for our one night stay. He said that they had recently replaced their pest control company to improve on their pest issue and hired a new Housekeeping Manager to correct housekeeping issues. (The room had obviously been wiped with sour cleaning rags and cleaned with dirty mop water. Both rooms stunk.

The hotel had a very old-world charm to it without being run down. Rooms were spacious. The pool was very clean and private even though it was a two minute walk to front street in Lahaina. Nicely situated. Wish were could have stayed longer.

The staff was excellent and very accommodating. We had an early departure to the airport and the manager got up early to fix our breakfast and wrapped it up so we could take it with us on the ride to the airport.

Nothing.

The space, the unnoticeable but well prepared luxury and services. Cleanness, location,choice of programs, overall hospitality.

Clean and uodated facilities and room. Excellent customer service and attention to detail. The grounds and gardens are beautiful. The on site seaside cliff is spectacular.

Beach area was nice and secluded but small.

Loved the location! Beach RIGHT there with view of Molokai and of Lani! Really like no AC, no TV.

The lifestyle (Few rooms, friendly atmosphere). The location near the sea is fabulous, the garden beautiful.

nothing

Had a kitchen, fridge & toaster! Nice space for two ladies.

Noise level reaches you pretty easily so please be kind to your neighbors at midnight.

This place had everything that we expected and the Beach was great you could go rite from your hotel snorkeling I recommend this place a return

Everything

The view and the pools are very nice and I was impressed with them.

The food and drinks were just average. I understand that more people cook themselves in this type of property and not to expect a five star experience. The service was weak and inattentive in the restaurant, enough to get you your meal, but mostly feeling in different.

The view, the aloha, the comfort, the beach, the food. Tremendous save to a bad airbnb experience.

The walls were a little thin. Could here our neighbors banging around.

Not much. No elevator

Baby's are not allowed to laugh at 3 in the afternoon on new years eve or you get a knock from management on door....but they can cry with no complaints. They have parrots all over and a filthy sports bar with loud rowdy locals that scream. Wait staff is rude and unpleasant and if you whistle at the bird that constantly whistles the bartender embarrasses you and disciplines you for whistling back at the bird. The pool is freezing miniature and an absolute joke. Oh yah...the birds awake you at 5am just after the septic truck Hoover's outside at 430am also waking you..don't plan on sleeping in...no place for coffee...horrible coffee at restaurant. Place is a joke

The location was great for shopping and tours. Cafes and restruants were close and good value. Good location for all tours and boat trips.

When we booked we thought that we would have a room looking over the harbour. The hotel only has rooms looking over the park and the main street. Suggestion that they include in their website that there are no rooms over looking the harbour area. If you have a choice book the rooms over looking the park instead of the main street. Be careful of some tour operators as there is a majority of tour operators which are in fact time share sellers. There are some that advertise that they are not involved in time share and they are the best. You might pay more for the trips but you do not have to put up with a 2 hour sales pitch that could cost you up to $46,000 US dollars.

Large swimming pool.

Timeshare sales people everywhere.

Kannapali Beach Club was very clean, great food, great beach, excellent FRIENDLY staff!! Would definitely stay there again!!

The moment we walked into our condo and saw the view, we fell in love with the place. The ocean view with the neighboring islands were amazing. We saw a sea turtle grazing on some seaweed just a few feet from our lounge chairs. We also saw a whale breaching and splashing around from our balcony. The interior was very nice and well kept. The appliances were new, the countertops were recently upgraded from the looks of it. They had everything that you needed to make yourself comfortable in the condo. We never needed to get anything else except food when we were there. It's also very affordable compared to other places.

The only thing we can criticize was the size of our bed. They only had a full size mattress and I felt a bit cramped with me being 6 ft and my wife in the small bed. Other than that small detail, the place was just fantastic.

I was allowed to check in early, the one bed room condo had 2 bathrooms and nice kitchen and living room. Beach and pool few feet from bar on site

The elevator was a single that was slow with same elevator used by staff for bedding etc.

I booked the hotel room, paid for it, and when I showed up they told me I wasn't in the system and I couldn't stay there. What?!! Terrible front desk person who wouldn't let me stay at the hotel even though I showed her my receipt of payment for the room. Never again. I would not recommend this place unless you're sure they will give you your room.

Elegant service, warm staff, Hawaiian cultural programs, horticultural tour

Restaurant staff seemed hastled

Great location close to front street and designated parking for hotel guests with day pass for sale so you can come and go as you please.

We needed minor assistance in the evening and there was not any staff available, only a sign directing us to call the main resort with any problems. Also nobody on staff at checkout, just a key drop box. Also, the bed was a full size, we would have preferred a queen/king.

Great downtown location with easy parking.

No front desk staff when we arrived (around 7:00 pm). The lock on the door to our room needs to be fixed as the key didn't work for us or the housekeeping staff.

Location was quiet and away from the main highway. It felt secluded.

It's not a hotel. It's a timeshare. I didn't like that the resort fees and cleaning fees weren't clearly laid out. For instance, I had a one bedroom villa and the mandatory cleaning fee is $160 upon check out. Also $160/day if u want it cleaned.

Location was amazing

The pool closest to our room was out of order the whole trip

The grounds were very beautiful and well kept. And the family & staff there are genuinely nice people.

Suite was beautiful and comfortable. Full kitchen with dishes and appliances was great to have!

Service was poor. Pulled up to the hotel and spent over 30 min in the car without ever even being greeted while my husband checked us in. When we commented on our poor service experiences the management responded by saying that "Honua Kai is not a hotel." They also made sure to mention their duty to secure certain room rates for their property owners.

The rooms had a great layout. The beach location was fantastic. The majority of the staff were very friendly.

Surprise ~$30 daily charge on bill upon checkout (for wireless, parking, and misc room supplies). We were told we would get an upper level mountain view and ended up with a 2nd floor view of the construction site next door. Lack of pool seats because one pool was being renovated. Late guaranteed check-in time.

I liked the location, the comfort and spaciousness of our room, and could appreciate the efforts beiing made by the property to upgrade its facilities.

I did not like the fact that we were not informed prior to arrival that construction was going on. To be fair, the hotel reduced our rate after I complained.

The 1 bedroom condo units are very spacious and well-designed. You feel like you're living at the beach rather than escaping your room for outings. We did not hear any noise from nearby units except when the maids were moving patio furniture to clean.

Our unit could have used a larger living room TV (approx. 25in CRT) as it was dark by 6pm and we just wanted to watch a movie at night. (TV size varies with the individually-owned units.) It was particularly nice to have a washer & dryer in the unit.

Leaving!

NO A/C, Don't even listen to the tradewinds BS this place is a sweat house with old kitchen appliances. It really depends on how you normally live and what amenities you are used to having and I messed up big time!