Guest reviews
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All Reviews
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Couples
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Solo
Overall Rating
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9.5 "Excellent breakfast."
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9.2 "Perfectly clean."9.6 "96% thought
it was clean ." 8.5 "85% saidrooms were clean ." 10.0 "Clean pool , said 100%." -
9.1 "Terrific location."9.9 "99%
liked the proximity to shopping ." 10.0 "100%appreciated the closeness to the beach ." 10.0 "Good access to the airport , said 100%." 8.8 "City centre within easy reach , said 88%." 10.0 "Near to public transport , according to 100%." -
8.8 "Great service."9.6 "96% found the
staff to be very friendly ." 8.7 "87% said therecreation staff was great ." 8.4 "84% thought theservice was very professional ." 7.2 "72% found therestaurant service to be one of the best ." 7.8 "Lovely bar service , according to 78%." -
7.1 "Tasty food."8.8 "88%
loved the dining experience ." -
6.6 "Rooms are ok."5.8 "Only 58% said
rooms were big enough ." -
3.0 "Disappointing internet connection."
Overall Rating
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9.2 "Perfectly clean."9.5 "95% thought
it was clean ." 8.4 "84% saidrooms were clean ." -
9.0 "Terrific location."10.0 "100%
appreciated the closeness to the beach ." -
8.6 "Great service."9.5 "95% found the
staff to be very friendly ." 8.5 "85% thought theservice was very professional ." 8.1 "81% said therecreation staff was great ." -
8.1 "Pool is good."
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7.3 "Tasty food."7.1 "71%
loved the menu selection ." -
6.8 "Bar is ok."
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6.3 "Rooms are ok."5.4 "Only 54% said
rooms were big enough ."
Overall Rating
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9.0 "World class service."9.6 "96% found the
staff to be very friendly ." -
7.9 "Good amenities."8.0 "80% thought the
building was wonderful ." -
7.6 "Good vibe."8.1 "81%
enjoyed the friendly atmosphere ." -
7.0 "Tasty food."
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6.0 "Rooms are ok."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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8.0review from
Location. The proximatity to shopping is convenient for all the items you could not bring or forgot to pack. Pool bartender was great as was the staff at Luna. Requests and exceptions for items in the mini bar or safe function were not attended to during the stay.
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8.0review from
Todo el Staff se porto excelente, muy amables, atentos y con intenciones de atenderte lo mejor posible, lo mejor del hotel.... La chica de recepción que se llama África es la mejor de todas siempre al servicio del cliente y con mucha amabilidad. La comida es un punto que creo q deben mejorar, poca variedad y de calidad media. en algunas habitaciones el sonido del show que hacen en las noches es incomodo para el que quiere estar relajado a esa hora, en nuestro caso la primera noche tuvimos que tratar de dormir con esa incomodidad pero al día siguiente nos cambiaron de habitación y se resolvió el problema aunque todavía no escapamos del todo del ruido del show...
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10.0review from
The staff is wonderful and friendly. I felt like they went the extra mile to accommodate my needs and requests. The rooms are modern and clean. I didn't like the fact that their jacuzzi closes at 6pm. I wish it would stay open longer. Their seafood selection at the buffet needs to be expanded.
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5.1review from
The rooms were clean and the staff were helpful. The grounds seemed to be well kept. The inroom safe, wi-fi and several other amenities were not included in the all inclusive rate. This fact is not metioned in the advertising. The Hotel wants an additional $32.50 per day for these items. The Hotel provides only one selection of white wine and it's Chardonnay. For those who like Chardonnay this is OK. For those who want a different type of white wine you are required to buy it and these choices are verrry expensive. There was absolutely no seafood on the menu other than fish.
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8.0review from
Staff and paintings Food wasn't bad....just not great!!
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8.0review from
Location. The proximatity to shopping is convenient for all the items you could not bring or forgot to pack. Pool bartender was great as was the staff at Luna. Requests and exceptions for items in the mini bar or safe function were not attended to during the stay.
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8.0review from
Todo el Staff se porto excelente, muy amables, atentos y con intenciones de atenderte lo mejor posible, lo mejor del hotel.... La chica de recepción que se llama África es la mejor de todas siempre al servicio del cliente y con mucha amabilidad. La comida es un punto que creo q deben mejorar, poca variedad y de calidad media. en algunas habitaciones el sonido del show que hacen en las noches es incomodo para el que quiere estar relajado a esa hora, en nuestro caso la primera noche tuvimos que tratar de dormir con esa incomodidad pero al día siguiente nos cambiaron de habitación y se resolvió el problema aunque todavía no escapamos del todo del ruido del show...
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10.0review from
The staff is wonderful and friendly. I felt like they went the extra mile to accommodate my needs and requests. The rooms are modern and clean. I didn't like the fact that their jacuzzi closes at 6pm. I wish it would stay open longer. Their seafood selection at the buffet needs to be expanded.
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8.0review from
Staff and paintings Food wasn't bad....just not great!!
