Pros (+) staff there is the best KATERINA was amazing
Cons (-) loud nosises from other rooms I could hear everything
4 stars
Sheraton Puerto Rico Hotel & Casino
200 Convention Boulevard, San Juan 00907, Puerto Rico
San Juan, Puerto Rico
See location+1 787 993 3500Photos of Sheraton Puerto Rico Hotel & Casino
Overview
Sheraton Puerto Rico Hotel and Casino is a massive property that is located in a stellar area that makes it easy for visitors to reach many of the destinations they want to visit in San Juan. The property is smoke-free, family-friendly, and pet-friendly. English and Spanish are both spoken at the property. Guests who choose to stay at the hotel will find that there are 503 rooms in all.
The rooms at the hotel all have soundproofing to ensure that guests can unwind and relax in peace and quiet. The rooms have free WiFi and free wired Internet, pillowtop beds, spring water baths, around the clock room service, flat-screen TVs, air conditioning, coffee and tea facilities, daily housekeeping, private bathrooms, and free toiletries.
Sheraton Puerto Rico Hotel and Casino offers a full-service spa, as well as an on-site casino for the guests to enjoy. The property has five restaurants available, and the guests will be able to enjoy a buffet breakfast available for a surcharge each morning from 6 am to 11 am. Some of the other features and benefits of the property include a 24-hour front desk, a business center, outdoor pool, and a computer station.
Guests will be only a 15-minute walk from the Puerto Rico Convention Center. They will also be close to Condado Beach and Escambron Beach, as well as the Port of San Juan, San Juan Cathedral, and San Juan Gate. Travelers will find places in the area to dine, as well, including Casita Miramar, Soda, and Slice Pizza & Beer.
Latest deals for Sheraton Puerto Rico Hotel & Casino
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Sheraton Puerto Rico Hotel & Casino
- Outdoor pool
- Spa and wellness center
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Valet parking
Services and conveniences
- ATM on-site
- Business center
- Car rental
- Wake-up service
- Concierge service
- Meeting/Banquet facilities
- Room service
- Tour desk
- Key card access
- Express check-out
- 24hr front desk
- Safety deposit box
- Bottle of water
Basics
- Internet
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Air-conditioned
- Free Wi-Fi
- Linens
- Towels
- Shampoo
- Body soap
- Trash cans
- Conditioner
Dining
- Packed lunches
- Special diet menus (on request)
- Restaurant
- Bar/Lounge
- Food can be delivered to guest accommodation
- Snack bar
- Tea/coffee maker
- Coffee machine
- Dining area
- Dining table
Things to do
- Gift shop
- Eco tourism
- Beach access
- Casino
- Fishing
- Board games/puzzles
- Bingo
- Evening entertainment
- Horse riding
Pool and spa
- Infinity pool
- Spa
- Hot tub
- Outdoor pool
- Pool towels
- Spa and wellness center
- Massage
- Sauna
Accessibility and suitability
- Hypoallergenic
- No smoking
- Non-feather pillow
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Roll-in shower
- Elevator
- Adapted bath
General
- Window
- Family rooms
- Storage available
- Sea view
- Seating area
- Sofa
- Telephone
- City view
Bathroom
- Hairdryer
- Bathrobe
- Private bathroom
- Shower
- Shower cap
- Toilet
- Toilet paper
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- Pay-per-view channels
- Radio
- Shared lounge/TV area
- TV
Bedroom
- Feather pillow
- Socket near the bed
- Alarm clock
- Sofa bed
- Clothes rack
Outdoor
- Garden
- Terrace/Patio
- Beach towels
- Balcony
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Iron and ironing board
Family friendly
- Babysitting or child care
- Cribs available
- Child pool
- Kids meals
Parking and transportation
- Parking
- Shuttle service (free)
- Valet parking
Workspace
- Fax/photocopying
- Desk
Health and safety
- Daily housekeeping
- Safe
Fitness
- Fitness center
Reviews of Sheraton Puerto Rico Hotel & Casino
8.6
Very good
967 verified ratings
Wonderful
577
Very good
105
Good
91
Okay
50
Fair
46
Mediocre
29
Poor
69
Summary of reviews
Guests say
Guests appreciated the excellent service and the enjoyable pool area, along with the hotel's cleanliness. However, many expressed dissatisfaction with noise disturbances from neighboring rooms and the misleading location regarding beach access. Some also found the value for price to be lacking due to additional fees and limited amenities.AI-Generated from customer reviews
Reviews(10)
Q&A(5)
Tips(10)
Sort by:Most recent
Score by provider
8.8 out of 10
312 reviews
9.1 out of 10
1 review
8.8 out of 10
13 reviews
All reviews
Pros (+) Service was fast! The staff was wonderful! The facilities very well kept and they where always making sure I had what I needed.
Cons (-) I LOVED EVERYTHING! I have nothing to complain about. Nothing was bad!! VERY WELLA ORGANIZED!
Pros (+) We enjoyed the proximity to Old San Juan and the friendly staff. The room was very comfortable and the WIFI worked well even after the hurricane when not many working WiFi signals could be found. We also enjoyed the infinity pool and the gym. Zen Spa was also great, relaxing and the therapists very helpful.
Cons (-) However we were overcharged a small amount by Zen Spa and it’s been over a week since our stay and we haven’t been reimbursed for the mistake by the Zen Spa staff. It’s looking like we will have to go there again personally to take care of the problem.
Cons (-) Limited choices restaurants
Pros (+) the infinity pool and the service as well as the area
Cons (-) no minibar
Pros (+) I think the staff was very friendly and helpful. The guys who work at the pool bar and the breakfast staff who works in the cafe. However I would say the front desk staff was my favorite. Thank you so much for making my vacation one of the best vacation ever!
Pros (+) Love the casino love the Metropole restaurant love the pool
Cons (-) I don't like it there is not a beach in the hotel
Pros (+) I loved the Club Lounge. The breakfast was superb. Every staff member I interacted with was super friendly and helpful.
Cons (-) The food was very expensive and to be honest, the yellow walls reminded me of a high school (and not the good kind).
Pros (+) Hotel is clean and friendly staff
Cons (-) Location isn't the best taxi to old San Juan was about 15.00 dollars each way. No restaurants nearby so you have to get a taxicab and can become costly.
Pros (+) The cleanliness was great, housekeeping department was extraordinary. The people at the Cafe on the lobby were great.
Cons (-) Some of the staff at the front desk were not that polite as I was expecting since I am an SPG member.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the dining options at the hotel?
Sheraton Puerto Rico Hotel and Casino offers five restaurants, a buffet breakfast available for a surcharge each morning, and the option for food to be delivered to guest accommodation.
Are there any nearby attractions to visit?
Guests will be close to Condado Beach, Escambron Beach, the Port of San Juan, San Juan Cathedral, and San Juan Gate. Additionally, there are various dining options in the area, including Casita Miramar, Soda, and Slice Pizza & Beer.
What can I expect from the hotel's room amenities?
The rooms at the hotel have soundproofing, free WiFi and free wired Internet, pillowtop beds, spring water baths, around the clock room service, flat-screen TVs, air conditioning, coffee and tea facilities, daily housekeeping, private bathrooms, and free toiletries.
Is there a spa and casino available at the hotel?
Sheraton Puerto Rico Hotel and Casino offers a full-service spa and an on-site casino for guests to enjoy.
What are the common concerns about the hotel?
Some guests have mentioned concerns about delayed check-in times, high prices for certain services, and limited dining and shopping options within walking distance of the hotel.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the pool deck or San Juan Bay comes highly recommended.
Take Advantage of the Full-Service Spa
Guests appreciated the on-site spa facilities. Consider booking a relaxing treatment during your stay for a truly rejuvenating experience.
Explore Nearby Attractions
The hotel's proximity to Condado Beach, Escambron Beach, and various historic sites such as San Juan Cathedral and San Juan Gate makes it an ideal base for sightseeing and beach activities.
Consider the Buffet Breakfast
While some guests found the breakfast pricey, others enjoyed the buffet and the variety of food options available. It might be worth trying out if you're a breakfast enthusiast.
Be Mindful of Noise Levels
Some guests reported issues with noise, particularly from construction and music. If you're sensitive to noise, it may be beneficial to inquire about quieter room options or bring earplugs.
Utilize the Casino and Pool
The on-site casino and pool areas were highlighted as enjoyable amenities. Take advantage of these facilities for entertainment and relaxation during your stay.
Check for Room Cleanliness
While many guests found the rooms clean and comfortable, some reported issues with cleanliness, such as dirty carpets. It may be helpful to request a room inspection upon check-in.
Inquire About Shuttle Services
The hotel offers a shuttle service to various local spots. Consider using this convenient service for easy access to nearby attractions and beaches.
Consider Room Service Alternatives
A few guests expressed dissatisfaction with the room service. Exploring nearby dining options or trying out the hotel's restaurants could provide alternative dining experiences.
Plan for Additional Costs
Some guests were surprised by additional charges, such as the breakfast buffet and daily deposit fees. It's advisable to inquire about potential extra costs to avoid unexpected expenses.
Location
200 Convention Boulevard, San Juan 00907
What's nearby
- San Juan Bay Marina0.4 mi
- Fort San Jeronimo0.7 mi
- Condado Beach0.7 mi
- Luis Muñoz Rivera Park0.7 mi
- Parque del Tercer Milenio0.8 mi
- Parque Central de San Juan1.1 mi
- Museo de Arte Contemporaneo de Puerto Rico1.1 mi
- National Guard Museum1.1 mi
- The Capitol of Puerto Rico1.3 mi
- Centro Europa1.5 mi
- Castillo de San Cristobal1.7 mi
- Viejo San Juan1.9 mi
Policies
Check-in/Check-out | Check in anytime after 4:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Sheraton Puerto Rico Hotel & Casino
Low season | September |
|---|---|
High season | November |
Average price (weeknight) | $352 |
Average price (weekend night) | $368 |
When to book a room at Sheraton Puerto Rico Hotel & Casino
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Sheraton Puerto Rico Hotel & Casino
FAQs when booking at Sheraton Puerto Rico Hotel & Casino
Nearby hotels and places to stay
Closest
See more nearby staysCheapest
See cheapest stays in San JuanMost recommended
See most recommended stays in San JuanGood to know
Value for money | 8.0 |
|---|---|
Distance to city center | 1.4 mi |
Nearest Airport | San Juan Isla Grande |
Distance to airport | 0.5 mi |
Everything you need to know for your stay in San Juan
Complete your trip
Popular destinations