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San Juan Car Rentals

Pick-up
Noon
Drop-off
Noon
Compare vs. KAYAK all | none

San Juan car rental reviews and directory

E-Z Rent-A-Car
ez
Car rental reviews:
Okay (5.0, 7 reviews)
Car rental locations in San Juan:
1 location
E-Z Rent-A-Car
Locations in San Juan
5910 Isla Verde Ave
+1 787 791 1465
  • 5.1
  • 4.6
  • 5.4
  • 4.9
  • 5.1
Recent reviews
2.0 Poor
Jul 13 2016
Price charged was double quote
Cons: Terribly slow service. Charged twice the quoted rate. Total scam. Avoid at all costs.
2.0 Poor
Jul 13 2016
Buyer beware
Pros: They were nice.
Cons: They tried to sneak in an up charge for insurance on me. My Spanish is ok and luckily I caught it and had them lower it. In the mean time they were out of the car I ordered and changed it. No problem. Allied ripped up the paperwork with the price I was quoted and agreed upon verbally and put together a new contract. Unfortunately, they sneaked in the insurance charge again on the paper work on the new car. I didn't notice the up charge this time since we agreed upon in person while I was renting the car. I'm guessing it was an honest mistake and perhaps their computer defaults to have insurance on their contracts. Since they had to redo the paperwork for the new car it must have defaulted an added the insurance. When I went to return the car they same person was not there. I asked for a manager to call and never heard from anyone. I've tried to call but have been getting the run around. I would have never rented that car with insurance. The price for the insurance was almost the price of the car! Buyer beware!
2.0 Poor
Jul 15 2016
Worse ever
Pros: Nothing
Cons: Waiting for a vehicle took 2 hours of standing in line. It was the longest I've ever had to wait for a vehicle. I won't be using kayak or e z rental ever again. Customer service was nice, but the experience alone left a bad taste in my mouth
7.2 Good
Jul 16 2016
Pros: The car was an awesome car. The price was really good. The dropoff was super easy. They even give you a ride from and back to the airport.
Cons: The car was not clean in the inside or the outside. They had 2 gents attending aprox. 10 people.
2.0 Poor
Jul 21 2016
Cons: Took 2 hours with only one person in front of me. The price was put up by 150$ of the total agreed upon and it was falling apart. Never again with that company.
10.0 Excellent
Jul 26 2016
Pros: Easy quick with low cost
Cons: Nothing
10.0 Excellent
Jul 26 2016
Pros: Good customers service,no hidden fees, no surprise first time renter form ez rental and I was please whit the service
Cons: I will like to improve the return car customer service. take long time before some one show up. But the rest, no a problem
Ace
avis
Car rental reviews:
Good (6.8, 5 reviews)
Car rental locations in San Juan:
1 location
Ace
Locations in San Juan
6050 Isla Verde Avenue
1-787-728-2418
Recent reviews
6.0 Okay
Dec 30 2015
Worst customer service with a 5 hour wait
Pros: The car was clean and brand new
Cons: We had a "reservation" at noon but were told when we arrived that it wouldn't be ready for about 30 minutes. We just got some lunch only to return and find 7 more people waiting for their noon "reservations" as well who were all apparently on the list before us. The employees told us they simply didn't have enough cars and didn't have any idea when they would be returning, as if that wasn't literally the only thing their job description entailed. They also continued to tell each new customer that it would be 30 minutes when it was clear they were lying. When, after over 3 hours I asked if they could even guarantee a car for us as our hotel was in a town 2 hours away, she said "I hope so." That was it. Finally, after over 5 hours, we got a car which was much smaller than the one we requested. At that point we just wanted anything to get us out of the 3x5 box that was their office, so we crammed in and drove away. They didn't offer any condolences or money back or anything for having wasted an entire day of so many peoples vacation. Worst experience I've ever had traveling as this seemed like the norm for them to let people think they're making a reservation and then having nothing for them. Absolutely terrible
3.6 Mediocre
Jul 19 2016
Poor customer service
Cons: unfortunately, was unable to pick up the car. Spoke to the agent and told him that we may be a few minutes late (flight was landing at 4pm) he immediately stated that he was out the door by 4:30 (please note that we were only going to be probably 5 to 10 minutes late). Also, it was not in the immediate vicinity and that we had to take a taxi because they did not offer shuttle services which is something that we did not know about. Needless to say, we were very put off by his attitude especially when we had called ahead of time to let him know, guess he needed to get out on time. Booked another car with another car rental.......
10.0 Excellent
Jul 21 2016
Puerto Rico is a dream
Pros: Avis attention to detail and customer satisfaction
Cons: Everything was great. No problem
6.4 Good
Jul 23 2016
Needs improvement
Pros: Good car, I save in gas
Cons: Car was not ready to be picked up and no one was available to receive the car back
8.0 Good
Jul 26 2016
Pros: Nice
Cons: That I couldn't return the car in the Avis from the airport !!!i couldn't make it to the airport on time!!!
Enterprise
enterprise
Car rental reviews:
Excellent (10.0, 3 reviews)
Car rental locations in San Juan:
5 locations
Enterprise
Locations in San Juan
108 Calle Bechara
+1 844 794 8593
65 De Infanteria, Km. 4.6
+1 844 794 8597
Enterprise At Caribe Hilton
+1 787 608 3202
Enterprise At Condado Plaza
+1 844 794 8599
Luis Munoz Marin Intl Airport
+1 787 253 3722
  • 10.0
  • 10.0
  • 10.0
  • 10.0
  • 10.0
Recent reviews
10.0 Excellent
Jul 6 2016
Pros: Yess
10.0 Excellent
Jul 6 2016
Pros: Amazing service
Cons: N/a
10.0 Excellent
Jul 28 2016
Cons: There was no shuttle from the airport so had to get a taxi.
Fox
fox
Car rental reviews:
Okay (6.0, 2 reviews)
Car rental locations in San Juan:
1 location
Fox
Locations in San Juan
San Juan Airport
+1 800 225 4369
  • 6.0
  • 6.0
  • 6.0
  • 6.0
  • 6.0
Recent reviews
2.0 Poor
Jul 26 2016
So sad for bad false advertising info
Pros: Nothing very disappointed
Cons: It was terrible specially when I was transferred to mexico, the car I reserve was in Puerto Rico I tried more then 10 times for costumer help until I got some one from San Juan and from all information I asked about the rental and insurance he triple the rate so I was so sad that I did not rent there and took me a day to rent a car
10.0 Excellent
Jul 27 2016
Excellent customer service
Pros: Enrique was super helpful and efficient whIle renting the car. Our reservation was ready and was exactly what we needed. He gave us helpful tips on where to eat around town and made everything so easy after a long trip into Puerto Rico.
Cons: The only downfall is that there was only 1 shuttle to and from the airport.
Payless
payless
Car rental reviews:
Poor (2.0, 1 reviews)
Car rental locations in San Juan:
1 location
Payless
Locations in San Juan
Baldorioty De Castro Ave
+1 787 625 8880
  • 2.0
  • 2.0
  • 2.0
  • 2.0
  • 2.0
Recent reviews
2.0 Poor
Jul 20 2016
NO, DON'T DO IT!!!
Pros: I did NOT like anything about Payless.
Cons: Payless is very disorganized, and missed managed. It resembled a junk car lot. Be prepared to wait in lines over one hour, and give yourself two hours to complete to return process and have them get you back to the airport. IT’S NOT WORTH THE AGGRAVATION.
U-Save
hertz
Car rental locations in San Juan:
1 location
U-Save
Locations in San Juan
URB. VALENCIA
787-253-4008
28 travelers who rented a car in San Juan gave the car agency they used an average rating of 6.0

Car Rental Locations in San Juan

San Juan
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