San Juan Car Rentals

Pick-up
Noon
Drop-off
Noon
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San Juan car rental reviews and directory

Enterprise
Car rental reviews:
Excellent (8.5, 17 reviews)
Car rental locations in San Juan:
5 locations
Enterprise
Locations in San Juan
108 Calle Bechara
+1 844 794 8593
65 De Infanteria, Km. 4.6
+1 844 794 8597
Enterprise At Caribe Hilton
+1 787 608 3202
Enterprise At Condado Plaza
+1 844 794 8599
Luis Munoz Marin Intl Airport
+1 787 253 3722
  • 8.2
  • 9.0
  • 8.6
  • 7.9
  • 7.8
Recent reviews
10.0 Excellent
Jul 6 2016
Pros: Yess
8.8 Excellent
Sep 3 2016
Pros: free upgrade to full sized vehicle due to shortage of economy cars in the lot. Also, the staff attempted their best to find me discounts to mitigate the higher overall rates.
Cons: I got tagged with the higher costs due to the short notice and the beginning of the labor day weekend, close to twice the price of my lowest past bookings for the same route in the past.
9.6 Excellent
Sep 15 2016
Very good experience
Cons: Pick up line, person took too long chatting with customers on what to do in PR , which is good in general but not is that conversation is too extended and hold the waiting time of the other customers in line , in particular is the other customs are in business trip with meeting time to hit.
10.0 Excellent
Sep 25 2016
Pros: V efficient. Trustworthy service at the enterprise.
10.0 Excellent
Aug 31 2016
Good value
Pros: booking on the internet made it half the price. Good value car and service.
Cons: Nothing
10.0 Excellent
Jul 6 2016
Pros: Amazing service
Cons: N/a
10.0 Excellent
Jul 28 2016
Cons: There was no shuttle from the airport so had to get a taxi.
6.8 Good
Jul 31 2016
Find your own way.
Cons: Called to see what shuttle I should take to get to their office and was told I had to take a cab. I guess the slogan "Pick enterprise. We'll pick you up" Does not apply. Cost us $58 in cab fare.
9.2 Excellent
Aug 23 2016
Pros: The car was great and for a good price,
Cons: but the insurances are Quitte expensive
9.6 Excellent
Sep 5 2016
Great service!
Pros: The people here are very friendly & great working with you on upgrades.
Cons: Especially during the busy hours there can be quite a bit of a wait. I ended up waiting ~30 mins to get my car because of the # of people in line.
E-Z Rent-A-Car
Car rental reviews:
Okay (4.7, 16 reviews)
Car rental locations in San Juan:
1 location
E-Z Rent-A-Car
Locations in San Juan
5910 Isla Verde Ave
+1 787 791 1465
  • 4.8
  • 4.9
  • 5.4
  • 4.3
  • 4.1
Recent reviews
3.6 Mediocre
Sep 13 2016
Outright stealing
Pros: Not much
Cons: It took almost an hour and a half to get the car. Once on the counter I was told my over all $107.00 price had jumped to $360.00 because since it was under $10 a day ($9.97) I had to pay full coverage for the car. This wasn't explained to me anywhere. If I would've known that I would've gone to a reputable company and rented and SUV for that price. A friend of mine did. That was very very disappointing and honestly I felt like I was being robbed in plain sight. I had no choice at that point and ended up having to do pay it. I was and still am extremely disappointed with this. Company name was: Allied rental
2.0 Poor
Jul 13 2016
Price charged was double quote
Cons: Terribly slow service. Charged twice the quoted rate. Total scam. Avoid at all costs.
2.0 Poor
Jul 13 2016
Buyer beware
Pros: They were nice.
Cons: They tried to sneak in an up charge for insurance on me. My Spanish is ok and luckily I caught it and had them lower it. In the mean time they were out of the car I ordered and changed it. No problem. Allied ripped up the paperwork with the price I was quoted and agreed upon verbally and put together a new contract. Unfortunately, they sneaked in the insurance charge again on the paper work on the new car. I didn't notice the up charge this time since we agreed upon in person while I was renting the car. I'm guessing it was an honest mistake and perhaps their computer defaults to have insurance on their contracts. Since they had to redo the paperwork for the new car it must have defaulted an added the insurance. When I went to return the car they same person was not there. I asked for a manager to call and never heard from anyone. I've tried to call but have been getting the run around. I would have never rented that car with insurance. The price for the insurance was almost the price of the car! Buyer beware!
2.0 Poor
Jul 15 2016
Worse ever
Pros: Nothing
Cons: Waiting for a vehicle took 2 hours of standing in line. It was the longest I've ever had to wait for a vehicle. I won't be using kayak or e z rental ever again. Customer service was nice, but the experience alone left a bad taste in my mouth
7.2 Good
Jul 16 2016
Pros: The car was an awesome car. The price was really good. The dropoff was super easy. They even give you a ride from and back to the airport.
Cons: The car was not clean in the inside or the outside. They had 2 gents attending aprox. 10 people.
2.0 Poor
Jul 21 2016
Cons: Took 2 hours with only one person in front of me. The price was put up by 150$ of the total agreed upon and it was falling apart. Never again with that company.
10.0 Excellent
Jul 26 2016
Pros: Easy quick with low cost
Cons: Nothing
10.0 Excellent
Jul 26 2016
Pros: Good customers service,no hidden fees, no surprise first time renter form ez rental and I was please whit the service
Cons: I will like to improve the return car customer service. take long time before some one show up. But the rest, no a problem
3.6 Mediocre
Aug 17 2016
I almost died in their car then they turned around
Pros: My flight arrived to San Juan at 5:30a.m. The shuttle took over an hour to pick me up. Once at the rental I learned that my $14 a day, which came out to a little over $100 was going to cost close to $300. I would have left accept there were no cars available at other companies (I called and checked). Long story short, one of the tires blew out, the brakes locked and I almost lost control. I called their tow truck service. Once back at their office they tried to give me the same car back that had two other bald tires. After two hours of arguing I got another car. When I returned car yesterday they gave me a bill for $598. They claimed I was responsible for paying for the tire and the tow. I bought all the insurances and was told tire didn't count. They try to get you to buy a $10 a day fee to go through toll booth. Turns out if you go to toll booth they let you pass for free if you tell them it's a rental. This company continually lied to me, over charged me, and they never once apologized for what happened to me in their car.
Cons: Hated it all.
5.6 Okay
Sep 4 2016
Cons: They made me get insurance when I didn't need too they claim that was part of the promotion. I when back and check and it was not
Dollar
Car rental reviews:
Okay (5.5, 12 reviews)
Car rental locations in San Juan:
3 locations
Dollar
Locations in San Juan
600 Avenida
+1 787 720 5000
Km 10.3 Baldorioty De Castro
+1 787 791 5500
Marginal Los Angeles
+1 787 791 5500
  • 4.8
  • 6.3
  • 6.3
  • 5.5
  • 4.7
Recent reviews
3.2 Mediocre
Dec 6 2015
Many hidden charges - DO NOT rent from this compan
Pros: The second car provided did not brake-down
Cons: Rental company does not care about the car they are providing you. My first car was misaligned to the extent that when I did a turn, the car pulled me to the right. I came back to the dealer and they replaced it after some "tantrums" from their representative. They also spend more time making joke among themselves than caring about good customer service. My bill increased from $550.99 (online) to $886.15 (outdoor) after many hidden (not disclosed) charged when online purchase was done. Hidden charges -PER DAY- were: SLI $10.95; TRPP $1.95; TRANSP REC FEE 8.75%; City Tax 1%; Vehicle license fee $0.94; Energy Rec Fee $1; Facility Usage Fee $2.89; Maint Fee 0.5%; State tax 10.5%; AET $4.95.
6.0 Okay
Jan 3 2016
chaged 100 mor than estimete
Pros: not much
Cons: very slow checkout on return
5.2 Okay
Jul 24 2016
Horrible dirty car
Pros: Car smelled like wet food . I will never rent from dollar again . Please detail and steam clean your cars .
Cons: Dirty and cheap Korean cars .
2.8 Mediocre
Jul 26 2016
Cheaters, charging hidden extra fees at point of s
Cons: They charged about 30% more at pick-up, called it facility fees. Their office is out in the boon docks, nowhere else to go without car, hence they can blackmail you right there. Avoid!!
4.4 Okay
Jul 27 2016
No pleased
Pros: I was upgraded too an SUV.
Cons: The a.c. Smelled horrible, the car was filthy, the window was so dirty that I couldn't see when light hit it. Your website said it was a location on the airport, it wasn't and we had to wait for a shuttle.
8.0 Good
Aug 24 2016
Everything was good except the upsells
Cons: Of course car rental places will try to upsell you on extra insurance and the like, but this place straight up put it on my bill without me asking for it. They didn't even let me know it was going on my bill--I found out by looking at the invoice when I got home and connecting the dots. Overall, about $100-$120 I couldve saved on a weekly rental. Regarding the auto-expreso pass, I bought it per reviews online saying it's useful, but I never had need for it. I kept track of what I would've paid in tolls each day, and it was never more than $2.50. The expreso tag is $5/day, and I think the island's 10.5% tax might apply making it even pricier.
5.6 Okay
Sep 3 2016
False advertisement: $100+ more!
Cons: False advertisement. The ad on Kayak stated taxes included. Dollar charged mo for the taxes separately. Would not budge. So I paid an extra $100+. What am I supposed to do when I am in another country, need a car at 10 PM, and have no other options? Would have gotten it for much less and more convenient pick up/drop off directly from other companies. Never Kayak again.
6.4 Good
Sep 11 2016
Car had an issue
Cons: It took 5.5 hours for someone to come with a replacement vehicle.
10.0 Excellent
Sep 24 2016
Great deal, great service.
Pros: Everything went how it was supposed to be...
Cons: Nothing
2.8 Mediocre
Sep 25 2016
Look elsewhere
Pros: Only thing I liked was the shuttle to airport. I huighly suggest booking elsewhere. Was quoted $59 ok Kayak AND DOllar site for the "special" vehicle. Got there and it jumped to $145 total and I was given a very small Kia Rio that had lots of damage to the vehicle. So again, book elsewhere and don't book the "special vehicle." For the price I paid, I could have got a bigger vehicle somewhere else.
Payless
Car rental reviews:
Okay (5.2, 9 reviews)
Car rental locations in San Juan:
1 location
Payless
Locations in San Juan
Baldorioty De Castro Ave
+1 787 625 8880
  • 5.3
  • 5.1
  • 5.6
  • 5.3
  • 4.4
Recent reviews
2.0 Poor
Jul 20 2016
NO, DON'T DO IT!!!
Pros: I did NOT like anything about Payless.
Cons: Payless is very disorganized, and missed managed. It resembled a junk car lot. Be prepared to wait in lines over one hour, and give yourself two hours to complete to return process and have them get you back to the airport. IT’S NOT WORTH THE AGGRAVATION.
3.6 Mediocre
Aug 5 2016
You Get What You Pay For
Pros: Price - The price was great but honestly would have paid double to get better service at a more reliable provider in terminal.
Cons: 1) Speed of service (or lack of) - It takes 20 to 30 min to check out each person that comes to the counter. If you arrive and there's a line prepare to be there for a few hours. 2) Quality of vehicles - Prepare to get a vehicle that is dented, scratched, and dirty inside. The vehicle we rented was a 2016 and it showed more like a 2010. 3) Shuttle service - A shuttle may come every 30 minutes if you're lucky. 4) Facility - Small, cramped, falling apart.
6.4 Good
Aug 31 2016
Pros: Staff was friendly, airport shuttle picked us up quickly to go to the car rental which is very close by.
Cons: Online our car rental came to about $46 and we paid insurance separately, but once there after so many fees the total came to over $100. We had to pay a toll fee, because they said tolls could not be paid in cash, this is a lie. Also you only need this if you are going outside the metro area, we rented the car for 3 days and said we would only need tolls for one, and they said this was not possible, it was for the total of days or not at all.
6.4 Good
Sep 7 2016
SUV seats were dirty.
Pros: Everything except for dirty seats inside SUV.
Cons: SUV dirty seats.
2.0 Poor
Sep 11 2016
Never use this again
Pros: Nothing
Cons: Overcharged me by $100.00 on my reserved car. The car had a bad tire and got a flat. The headlights didn't work and lastly the brakes failed on the way back to San Juan on the highway.
6.4 Good
Sep 11 2016
Smooth rental experience
Pros: Drop off was easy. Price was good.
Cons: It was the first time I needed my insurance card in hand and to supply the policy number. Car was all scraped up but after driving around Puerto Rico I understand why!
7.6 Good
Sep 12 2016
Not the same numbers quoted on Kayak
Pros: Clean car, convenient location next to Bebo's. Friendly service
Cons: Deceptive pricing. Paid for car damage I did not (knowingly) do. Be very thorough in initial inspection. Quote said $1.85 per day, it was actually $7.40. Tax and fee estimate was a bit off. A $5 charge for AutoExpress Tag is excessive.
8.0 Good
Sep 13 2016
Cons: The taxes advertised were incorrect. Please make sure you check with the local affiliate for accurate totals.
4.0 Mediocre
Sep 22 2016
wrong price
Pros: everything was okay
Cons: i went and they gave another price different that what i had. and the person in front of me had the same issue wich it look to me that one of the company weather is you or the other is making that on porpose, better learn from wells fargo scandal and their opening account with costumer knowledge, cause thats what it look to me that you are doing, quoting one price and when you got there you dont have any other option but to get the car at a different price
Ace
Car rental reviews:
Okay (6.1, 6 reviews)
Car rental locations in San Juan:
1 location
Ace
Locations in San Juan
6050 Isla Verde Avenue
1-787-728-2418
  • 6.3
  • 6.0
  • 6.3
  • 5.0
  • 6.7
Recent reviews
10.0 Excellent
Oct 17 2015
Great company
Pros: The price rental was great very friendly staff.
Cons: The insurance for car rental was twice the price of the car rental 35.00 plus the rental of the easy pass sticker it's a must but they don't tell you they won't take cash in the tolls .
9.2 Excellent
Oct 26 2015
Amazing Ace
Pros: The people were great, the price was reasonable, the car was efficient.
Cons: That Ace wasn't located in the airport, but their shuttle service is great.
5.6 Okay
Dec 31 2015
Pick up and drop off was slow and hard
Pros: This ACE Car Rental is really a local affiliate, Charlie Car Rental. On the plus side, they honored the rate I reserved online, and the car they gave me worked fine.
Cons: It is difficult to get the shuttle from the airport to the car rental building- they come somewhat infrequently, and aren't listed on any of the signage. At check in, the process was very slow (> 1 hour), and they really tried to hard sell me on insurance, even though I knew my insurance coverage was adequate. The car they rented me had numerous dents and scapes. Overall, just not an enjoyable experience.
6.0 Okay
Jan 5 2016
Pros: Fast check in and check oujt.
Cons: The car was basically shaking apart the whole time i had it. Having to call for pickup wasn't great. Location of rental office is a pain.
3.6 Mediocre
Feb 2 2016
Charged more than quoted amount for rental
Cons: Poor service, airport shuttle had no designated pick,up area, office doesn't open until 7 am for return shuttle ride to airport.
2.0 Poor
Jul 31 2016
Horrible Experience
Pros: When i arrived to San Juan, I called them to
Cons: When i arrived to San Juan, I called them to get the shuttle to find out they had canceled my reservation, just because we were delayed. The car i had reserved was an economy, but at that point they wanted me to get an SUV at double the rate I got from Kayak. This whole ordeal was at 3 am, where we found our self stuck at the airport with no transportation. I ended up finding a car with another company which they were fantastic. Alamo safe my trip. I will not recommend ACE to anybody. Their service is the worse.
Avis
Car rental reviews:
Good (6.1, 6 reviews)
Car rental locations in San Juan:
4 locations
Avis
Locations in San Juan
1050 Avenida Ashford Esquina Barranquita
+1 787 721 4499
200 Convention Blvd
+1 787 993 3633
525 Avenida F D Roosevelt Hato Rey
+1 787 753 3080
Avenida Salvador Caro LocalAvis EMI 02/9
+1 787 253 5926
  • 6.3
  • 7.0
  • 6.7
  • 4.7
  • 6.0
Recent reviews
6.0 Okay
Dec 30 2015
Worst customer service with a 5 hour wait
Pros: The car was clean and brand new
Cons: We had a "reservation" at noon but were told when we arrived that it wouldn't be ready for about 30 minutes. We just got some lunch only to return and find 7 more people waiting for their noon "reservations" as well who were all apparently on the list before us. The employees told us they simply didn't have enough cars and didn't have any idea when they would be returning, as if that wasn't literally the only thing their job description entailed. They also continued to tell each new customer that it would be 30 minutes when it was clear they were lying. When, after over 3 hours I asked if they could even guarantee a car for us as our hotel was in a town 2 hours away, she said "I hope so." That was it. Finally, after over 5 hours, we got a car which was much smaller than the one we requested. At that point we just wanted anything to get us out of the 3x5 box that was their office, so we crammed in and drove away. They didn't offer any condolences or money back or anything for having wasted an entire day of so many peoples vacation. Worst experience I've ever had traveling as this seemed like the norm for them to let people think they're making a reservation and then having nothing for them. Absolutely terrible
3.6 Mediocre
Jul 19 2016
Poor customer service
Cons: unfortunately, was unable to pick up the car. Spoke to the agent and told him that we may be a few minutes late (flight was landing at 4pm) he immediately stated that he was out the door by 4:30 (please note that we were only going to be probably 5 to 10 minutes late). Also, it was not in the immediate vicinity and that we had to take a taxi because they did not offer shuttle services which is something that we did not know about. Needless to say, we were very put off by his attitude especially when we had called ahead of time to let him know, guess he needed to get out on time. Booked another car with another car rental.......
10.0 Excellent
Jul 21 2016
Puerto Rico is a dream
Pros: Avis attention to detail and customer satisfaction
Cons: Everything was great. No problem
2.8 Mediocre
Aug 15 2016
Pros: The vehicle had good MPG
Cons: The vehicle was not properly cleaned and stains in the front seats it did not have good pick up it was in bad shape it was the most basic car I have ever seen for a rental agency
6.4 Good
Jul 23 2016
Needs improvement
Pros: Good car, I save in gas
Cons: Car was not ready to be picked up and no one was available to receive the car back
8.0 Good
Jul 26 2016
Pros: Nice
Cons: That I couldn't return the car in the Avis from the airport !!!i couldn't make it to the airport on time!!!
Alamo
Car rental reviews:
Excellent (10.0, 4 reviews)
Car rental locations in San Juan:
1 location
Alamo
Locations in San Juan
Luis Munoz Marin Intl Airport
+1 787 791 1805
  • 10.0
  • 10.0
  • 10.0
  • 10.0
  • 10.0
Recent reviews
10.0 Excellent
Aug 29 2016
Cons: Excelkent
10.0 Excellent
Sep 6 2016
Pros: Great serivce from srart to finish
10.0 Excellent
Sep 10 2016
Great service, great price!
Pros: I did like the price a lot!
Cons: The car was very basic. I did rent "full size" cars before and were more comfortable than a Hyundai Sonata that we used this time.
10.0 Excellent
Sep 11 2016
Pickup and drop off were fast and everyone very he
Pros: Overall service.
Cons: Nothing
Hertz
Car rental reviews:
Good (7.6, 3 reviews)
Car rental locations in San Juan:
4 locations
Hertz
Locations in San Juan
100 Brumbaugh Street
+1 787 721 5127
1309 Ashford Ave
+1 787 722 7000
Lot 10 Southside Isla Grande
+1 787 289 2021
Luis Munoz Marin Apto
+1 787 791 0840
  • 8.0
  • 8.7
  • 8.0
  • 5.3
  • 8.0
Recent reviews
10.0 Excellent
Sep 25 2016
Great Experience with rental car
Pros: Loved that Hertz is right at the terminal. The price was not the lowest, but it was definitely not the highest. Easy checkout and checkin and the car was a pretty new car with only 1700 miles on it. Great job Hertz.
Cons: none that I can think of.
6.0 Okay
Aug 8 2016
Car was not ready for us, had to choose another
Cons: Rental location was difficult to find and once we got there, they did not have the car (a mid-size) for us and we had to change to an economy (smaller size) car. Also, they do not allow spouse's tor drive for free as do some other (Avis) rental agencies.
6.8 Good
Sep 3 2016
Hertz Car Rental in San Juan, PR
Pros: I rented a car at the SJU airport. The car was clean and reliable. The pre-rental inspection went smoothly so that I didn't get charged for scratches that previous renters made on the car.
Cons: There is no pickup service with the car rental. I had to take 2 taxis in order to rent the car, one for pickup, one for dropoff, which almost doubled my actual rental cost. Additionally, you should know that you can't rent at SIG, a private airport, if you're already in San Juan, which Kayak was misleading about. Neither Hertz nor Kayak was clear about this until I called Hertz and they canceled my original reservation.
Fox
fox
Car rental reviews:
Okay (6.0, 2 reviews)
Car rental locations in San Juan:
1 location
Fox
Locations in San Juan
San Juan Airport
+1 800 225 4369
  • 6.0
  • 6.0
  • 6.0
  • 6.0
  • 6.0
Recent reviews
2.0 Poor
Jul 26 2016
So sad for bad false advertising info
Pros: Nothing very disappointed
Cons: It was terrible specially when I was transferred to mexico, the car I reserve was in Puerto Rico I tried more then 10 times for costumer help until I got some one from San Juan and from all information I asked about the rental and insurance he triple the rate so I was so sad that I did not rent there and took me a day to rent a car
10.0 Excellent
Jul 27 2016
Excellent customer service
Pros: Enrique was super helpful and efficient whIle renting the car. Our reservation was ready and was exactly what we needed. He gave us helpful tips on where to eat around town and made everything so easy after a long trip into Puerto Rico.
Cons: The only downfall is that there was only 1 shuttle to and from the airport.
Thrifty
thrifty
Car rental reviews:
Excellent (9.2, 2 reviews)
Car rental locations in San Juan:
1 location
Thrifty
Locations in San Juan
Marginal Los Angeles
+1 787 253 2525
  • 9.0
  • 10.0
  • 8.0
  • 9.0
  • 10.0
Recent reviews
10.0 Excellent
Sep 26 2016
Pros: Everyone was extremely helpful and courtious. The car was clean and efficient.
Cons: There wasn't anything I didn't like.
8.4 Excellent
Sep 27 2016
Pros: CHEAP AND GOOD!
Cons: Car was slow, but otherwise great!
Allied
Car rental locations in San Juan:
3 locations
Allied
Locations in San Juan
1045 Ave. Ashford
(787)723-7351
51 Munoz Rivera #51
787-725-5350
Calle Celestial #10200
+1 787 791 2609
Economy Rent a Car
economy
Car rental locations in San Juan:
1 location
Economy Rent a Car
Locations in San Juan
204 Silvia Del Villard
787-728-1447
National
national
Car rental locations in San Juan:
1 location
National
Locations in San Juan
Luis Munoz Marin Intl Airport
+1 787 791 1805
U-Save
Car rental locations in San Juan:
1 location
U-Save
Locations in San Juan
URB. VALENCIA
787-253-4008
77 travelers who rented a car in San Juan gave the car agency they used an average rating of 6.5

Car Rental Locations in San Juan

San Juan
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