Pros: free upgrade to full sized vehicle due to shortage of economy cars in the lot.
Also, the staff attempted their best to find me discounts to mitigate the higher overall rates.
Cons: I got tagged with the higher costs due to the short notice and the beginning of the labor day weekend, close to twice the price of my lowest past bookings for the same route in the past.
Sep 15 2016
Very good experience
Cons: Pick up line, person took too long chatting with customers on what to do in PR , which is good in general but not is that conversation is too extended and hold the waiting time of the other customers in line , in particular is the other customs are in business trip with meeting time to hit.
Sep 25 2016
Pros: V efficient. Trustworthy service at the enterprise.
Aug 31 2016
Pros: booking on the internet made it half the price. Good value car and service.
Jul 6 2016
Pros: Amazing service
Jul 28 2016
Cons: There was no shuttle from the airport so had to get a taxi.
Jul 31 2016
Find your own way.
Cons: Called to see what shuttle I should take to get to their office and was told I had to take a cab. I guess the slogan
"Pick enterprise. We'll pick you up" Does not apply. Cost us $58 in cab fare.
Aug 23 2016
Pros: The car was great and for a good price,
Cons: but the insurances are Quitte expensive
Sep 5 2016
Pros: The people here are very friendly & great working with you on upgrades.
Cons: Especially during the busy hours there can be quite a bit of a wait. I ended up waiting ~30 mins to get my car because of the # of people in line.
Cons: It took almost an hour and a half to get the car. Once on the counter I was told my over all $107.00 price had jumped to $360.00 because since it was under $10 a day ($9.97) I had to pay full coverage for the car. This wasn't explained to me anywhere. If I would've known that I would've gone to a reputable company and rented and SUV for that price. A friend of mine did. That was very very disappointing and honestly I felt like I was being robbed in plain sight. I had no choice at that point and ended up having to do pay it. I was and still am extremely disappointed with this. Company name was: Allied rental
Jul 13 2016
Price charged was double quote
Cons: Terribly slow service. Charged twice the quoted rate. Total scam. Avoid at all costs.
Jul 13 2016
Pros: They were nice.
Cons: They tried to sneak in an up charge for insurance on me. My Spanish is ok and luckily I caught it and had them lower it. In the mean time they were out of the car I ordered and changed it. No problem. Allied ripped up the paperwork with the price I was quoted and agreed upon verbally and put together a new contract. Unfortunately, they sneaked in the insurance charge again on the paper work on the new car. I didn't notice the up charge this time since we agreed upon in person while I was renting the car. I'm guessing it was an honest mistake and perhaps their computer defaults to have insurance on their contracts. Since they had to redo the paperwork for the new car it must have defaulted an added the insurance. When I went to return the car they same person was not there. I asked for a manager to call and never heard from anyone. I've tried to call but have been getting the run around. I would have never rented that car with insurance. The price for the insurance was almost the price of the car! Buyer beware!
Jul 15 2016
Cons: Waiting for a vehicle took 2 hours of standing in line. It was the longest I've ever had to wait for a vehicle. I won't be using kayak or e z rental ever again. Customer service was nice, but the experience alone left a bad taste in my mouth
Jul 16 2016
Pros: The car was an awesome car.
The price was really good.
The dropoff was super easy.
They even give you a ride from and back to the airport.
Cons: The car was not clean in the inside or the outside.
They had 2 gents attending aprox. 10 people.
Jul 21 2016
Cons: Took 2 hours with only one person in front of me. The price was put up by 150$ of the total agreed upon and it was falling apart. Never again with that company.
Jul 26 2016
Pros: Easy quick with low cost
Jul 26 2016
Pros: Good customers service,no hidden fees, no surprise first time renter form ez rental and I was please whit the service
Cons: I will like to improve the return car customer service. take long time before some one show up. But the rest, no a problem
Aug 17 2016
I almost died in their car then they turned around
Pros: My flight arrived to San Juan at 5:30a.m. The shuttle took over an hour to pick me up. Once at the rental I learned that my $14 a day, which came out to a little over $100 was going to cost close to $300. I would have left accept there were no cars available at other companies (I called and checked). Long story short, one of the tires blew out, the brakes locked and I almost lost control. I called their tow truck service. Once back at their office they tried to give me the same car back that had two other bald tires. After two hours of arguing I got another car. When I returned car yesterday they gave me a bill for $598. They claimed I was responsible for paying for the tire and the tow. I bought all the insurances and was told tire didn't count. They try to get you to buy a $10 a day fee to go through toll booth. Turns out if you go to toll booth they let you pass for free if you tell them it's a rental. This company continually lied to me, over charged me, and they never once apologized for what happened to me in their car.
Cons: Hated it all.
Sep 4 2016
Cons: They made me get insurance when I didn't need too they claim that was part of the promotion. I when back and check and it was not
Many hidden charges - DO NOT rent from this compan
Pros: The second car provided did not brake-down
Cons: Rental company does not care about the car they are providing you. My first car was misaligned to the extent that when I did a turn, the car pulled me to the right. I came back to the dealer and they replaced it after some "tantrums" from their representative. They also spend more time making joke among themselves than caring about good customer service. My bill increased from $550.99 (online) to $886.15 (outdoor) after many hidden (not disclosed) charged when online purchase was done. Hidden charges -PER DAY- were: SLI $10.95; TRPP $1.95; TRANSP REC FEE 8.75%; City Tax 1%; Vehicle license fee $0.94; Energy Rec Fee $1; Facility Usage Fee $2.89; Maint Fee 0.5%; State tax 10.5%; AET $4.95.
Jan 3 2016
chaged 100 mor than estimete
Pros: not much
Cons: very slow checkout on return
Jul 24 2016
Horrible dirty car
Pros: Car smelled like wet food . I will never rent from dollar again . Please detail and steam clean your cars .
Cons: Dirty and cheap Korean cars .
Jul 26 2016
Cheaters, charging hidden extra fees at point of s
Cons: They charged about 30% more at pick-up, called it facility fees. Their office is out in the boon docks, nowhere else to go without car, hence they can blackmail you right there. Avoid!!
Jul 27 2016
Pros: I was upgraded too an SUV.
Cons: The a.c. Smelled horrible, the car was filthy, the window was so dirty that I couldn't see when light hit it. Your website said it was a location on the airport, it wasn't and we had to wait for a shuttle.
Aug 24 2016
Everything was good except the upsells
Cons: Of course car rental places will try to upsell you on extra insurance and the like, but this place straight up put it on my bill without me asking for it. They didn't even let me know it was going on my bill--I found out by looking at the invoice when I got home and connecting the dots. Overall, about $100-$120 I couldve saved on a weekly rental.
Regarding the auto-expreso pass, I bought it per reviews online saying it's useful, but I never had need for it. I kept track of what I would've paid in tolls each day, and it was never more than $2.50. The expreso tag is $5/day, and I think the island's 10.5% tax might apply making it even pricier.
Sep 3 2016
False advertisement: $100+ more!
Cons: False advertisement. The ad on Kayak stated taxes included. Dollar charged mo for the taxes separately. Would not budge. So I paid an extra $100+. What am I supposed to do when I am in another country, need a car at 10 PM, and have no other options? Would have gotten it for much less and more convenient pick up/drop off directly from other companies. Never Kayak again.
Sep 11 2016
Car had an issue
Cons: It took 5.5 hours for someone to come with a replacement vehicle.
Sep 24 2016
Great deal, great service.
Pros: Everything went how it was supposed to be...
Sep 25 2016
Pros: Only thing I liked was the shuttle to airport. I huighly suggest booking elsewhere. Was quoted $59 ok Kayak AND DOllar site for the "special" vehicle. Got there and it jumped to $145 total and I was given a very small Kia Rio that had lots of damage to the vehicle. So again, book elsewhere and don't book the "special vehicle." For the price I paid, I could have got a bigger vehicle somewhere else.
Cons: Payless is very disorganized, and missed managed. It resembled a junk car lot. Be prepared to wait in lines over one hour, and give yourself two hours to complete to return process and have them get you back to the airport. IT’S NOT WORTH THE AGGRAVATION.
Aug 5 2016
You Get What You Pay For
Pros: Price - The price was great but honestly would have paid double to get better service at a more reliable provider in terminal.
Cons: 1) Speed of service (or lack of) - It takes 20 to 30 min to check out each person that comes to the counter. If you arrive and there's a line prepare to be there for a few hours.
2) Quality of vehicles - Prepare to get a vehicle that is dented, scratched, and dirty inside. The vehicle we rented was a 2016 and it showed more like a 2010.
3) Shuttle service - A shuttle may come every 30 minutes if you're lucky.
4) Facility - Small, cramped, falling apart.
Aug 31 2016
Pros: Staff was friendly, airport shuttle picked us up quickly to go to the car rental which is very close by.
Cons: Online our car rental came to about $46 and we paid insurance separately, but once there after so many fees the total came to over $100.
We had to pay a toll fee, because they said tolls could not be paid in cash, this is a lie. Also you only need this if you are going outside the metro area, we rented the car for 3 days and said we would only need tolls for one, and they said this was not possible, it was for the total of days or not at all.
Sep 7 2016
SUV seats were dirty.
Pros: Everything except for dirty seats inside SUV.
Cons: SUV dirty seats.
Sep 11 2016
Never use this again
Cons: Overcharged me by $100.00 on my reserved car. The car had a bad tire and got a flat. The headlights didn't work and lastly the brakes failed on the way back to San Juan on the highway.
Sep 11 2016
Smooth rental experience
Pros: Drop off was easy. Price was good.
Cons: It was the first time I needed my insurance card in hand and to supply the policy number. Car was all scraped up but after driving around Puerto Rico I understand why!
Sep 12 2016
Not the same numbers quoted on Kayak
Pros: Clean car, convenient location next to Bebo's. Friendly service
Cons: Deceptive pricing. Paid for car damage I did not (knowingly) do. Be very thorough in initial inspection. Quote said $1.85 per day, it was actually $7.40. Tax and fee estimate was a bit off. A $5 charge for AutoExpress Tag is excessive.
Sep 13 2016
Cons: The taxes advertised were incorrect. Please make sure you check with the local affiliate for accurate totals.
Sep 22 2016
Pros: everything was okay
Cons: i went and they gave another price different that what i had. and the person in front of me had the same issue wich it look to me that one of the company weather is you or the other is making that on porpose, better learn from wells fargo scandal and their opening account with costumer knowledge, cause thats what it look to me that you are doing, quoting one price and when you got there you dont have any other option but to get the car at a different price
Pros: The price rental was great very friendly staff.
Cons: The insurance for car rental was twice the price of the car rental 35.00 plus the rental of the easy pass sticker it's a must but they don't tell you they won't take cash in the tolls .
Oct 26 2015
Pros: The people were great, the price was reasonable, the car was efficient.
Cons: That Ace wasn't located in the airport, but their shuttle service is great.
Dec 31 2015
Pick up and drop off was slow and hard
Pros: This ACE Car Rental is really a local affiliate, Charlie Car Rental. On the plus side, they honored the rate I reserved online, and the car they gave me worked fine.
Cons: It is difficult to get the shuttle from the airport to the car rental building- they come somewhat infrequently, and aren't listed on any of the signage. At check in, the process was very slow (> 1 hour), and they really tried to hard sell me on insurance, even though I knew my insurance coverage was adequate. The car they rented me had numerous dents and scapes. Overall, just not an enjoyable experience.
Jan 5 2016
Pros: Fast check in and check oujt.
Cons: The car was basically shaking apart the whole time i had it.
Having to call for pickup wasn't great.
Location of rental office is a pain.
Feb 2 2016
Charged more than quoted amount for rental
Cons: Poor service, airport shuttle had no designated pick,up area, office doesn't open until 7 am for return shuttle ride to airport.
Jul 31 2016
Pros: When i arrived to San Juan, I called them to
Cons: When i arrived to San Juan, I called them to get the shuttle to find out they had canceled my reservation, just because we were delayed. The car i had reserved was an economy, but at that point they wanted me to get an SUV at double the rate I got from Kayak. This whole ordeal was at 3 am, where we found our self stuck at the airport with no transportation. I ended up finding a car with another company which they were fantastic. Alamo safe my trip. I will not recommend ACE to anybody. Their service is the worse.
Cons: We had a "reservation" at noon but were told when we arrived that it wouldn't be ready for about 30 minutes. We just got some lunch only to return and find 7 more people waiting for their noon "reservations" as well who were all apparently on the list before us. The employees told us they simply didn't have enough cars and didn't have any idea when they would be returning, as if that wasn't literally the only thing their job description entailed. They also continued to tell each new customer that it would be 30 minutes when it was clear they were lying. When, after over 3 hours I asked if they could even guarantee a car for us as our hotel was in a town 2 hours away, she said "I hope so." That was it. Finally, after over 5 hours, we got a car which was much smaller than the one we requested. At that point we just wanted anything to get us out of the 3x5 box that was their office, so we crammed in and drove away. They didn't offer any condolences or money back or anything for having wasted an entire day of so many peoples vacation. Worst experience I've ever had traveling as this seemed like the norm for them to let people think they're making a reservation and then having nothing for them. Absolutely terrible
Jul 19 2016
Poor customer service
Cons: unfortunately, was unable to pick up the car. Spoke to the agent and told him that we may be a few minutes late (flight was landing at 4pm) he immediately stated that he was out the door by 4:30 (please note that we were only going to be probably 5 to 10 minutes late). Also, it was not in the immediate vicinity and that we had to take a taxi because they did not offer shuttle services which is something that we did not know about. Needless to say, we were very put off by his attitude especially when we had called ahead of time to let him know, guess he needed to get out on time. Booked another car with another car rental.......
Jul 21 2016
Puerto Rico is a dream
Pros: Avis attention to detail and customer satisfaction
Cons: Everything was great. No problem
Aug 15 2016
Pros: The vehicle had good MPG
Cons: The vehicle was not properly cleaned and stains in the front seats it did not have good pick up it was in bad shape it was the most basic car I have ever seen for a rental agency
Jul 23 2016
Pros: Good car, I save in gas
Cons: Car was not ready to be picked up and no one was available to receive the car back
Jul 26 2016
Cons: That I couldn't return the car in the Avis from the airport !!!i couldn't make it to the airport on time!!!
Pros: Loved that Hertz is right at the terminal. The price was not the lowest, but it was definitely not the highest. Easy checkout and checkin and the car was a pretty new car with only 1700 miles on it. Great job Hertz.
Cons: none that I can think of.
Aug 8 2016
Car was not ready for us, had to choose another
Cons: Rental location was difficult to find and once we got there, they did not have the car (a mid-size) for us and we had to change to an economy (smaller size) car. Also, they do not allow spouse's tor drive for free as do some other (Avis) rental agencies.
Sep 3 2016
Hertz Car Rental in San Juan, PR
Pros: I rented a car at the SJU airport. The car was clean and reliable. The pre-rental inspection went smoothly so that I didn't get charged for scratches that previous renters made on the car.
Cons: There is no pickup service with the car rental. I had to take 2 taxis in order to rent the car, one for pickup, one for dropoff, which almost doubled my actual rental cost.
Additionally, you should know that you can't rent at SIG, a private airport, if you're already in San Juan, which Kayak was misleading about. Neither Hertz nor Kayak was clear about this until I called Hertz and they canceled my original reservation.
Cons: It was terrible specially when I was transferred to mexico, the car I reserve was in Puerto Rico I tried more then 10 times for costumer help until I got some one from San Juan and from all information I asked about the rental and insurance he triple the rate so I was so sad that I did not rent there and took me a day to rent a car
Jul 27 2016
Excellent customer service
Pros: Enrique was super helpful and efficient whIle renting the car. Our reservation was ready and was exactly what we needed. He gave us helpful tips on where to eat around town and made everything so easy after a long trip into Puerto Rico.
Cons: The only downfall is that there was only 1 shuttle to and from the airport.