Pros (+) The room was very nice.. We came to Virginia for my aunt's funeral. So, it was a sad trip.. maybe we will visit again. hard to travel at our age...
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Amenities at Sheraton Richmond Airport Hotel
- Outdoor pool
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Coffee shop
- Free airport shuttle
Reviews of Sheraton Richmond Airport Hotel
7.8
Good
634 verified ratings
Wonderful
244
Very good
72
Good
93
Okay
51
Fair
68
Mediocre
35
Poor
71
Summary of reviews
Guests say
Guests consistently praised the hotel's convenient location, especially its proximity to the airport, and several highlighted the friendliness of the staff, particularly the night staff and front desk. However, many guests were disappointed by the breakfast experience, citing issues with value, quality, and communication about inclusions. Cleanliness received mixed feedback, with some noting well-kept rooms and others mentioning maintenance or hygiene concerns in public areas. Parking was also a recurring issue, with guests unhappy about unexpected charges and the value for price. Overall, while the location and some aspects of service stood out positively, improvements are needed in breakfast, cleanliness, and parking policies.AI-Generated from customer reviews
Reviews(10)
Q&A(5)
Tips(10)
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8 out of 10
529 reviews
7.5 out of 10
39 reviews
6.8 out of 10
3 reviews
6.4 out of 10
11 reviews
All reviews
Cons (-) Obvious that the hotel was run down and recently purchased. Improvements being made but a long long way to go.
Pros (+) The location near Richmond was favorable. Parking was ready.
Cons (-) The room was filthy. The corners, areas under the desk, behind the bedside table, behind the toilet, and under the sink hasn't been cleaned at all. We found dust, dirt, food debris and spider webs in those areas. The bed skirts we all askew and hanging out from under the mattress. An obvious flood in the room above had left old water stains on the walls dropping from the ceiling. There wall bits o...
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Cons (-) Room was not clean. We also had a water leak from the air conditioner above our room.
Pros (+) I liked literally nothing. This hotel was disgusting!
Cons (-) There were old cigarettes in the windowsill, the fridge leaked all over the floor and made the carpet wet and didn’t even close, the shower didn’t work, there were dead bugs everywhere, the staff was rude, everything smelled, the walls and ceilings were cracked and crumbling apart, we had to have our room keys fixed FIVE TIMES during a 2 night stay. This place was just horrific. I honestly should ...
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Pros (+) Room size
Cons (-) Room had an off smell Room next to elevator noise
Cons (-) The hotel felt grimy, old and dirty. Paint was flaking off the walls, everything smelled like mildew and I was suspicious of the bathroom cleanliness
Pros (+) I liked the fact that the hotel was right next to the airport but still pretty hidden away from everything, which was good if you wanted some piece and quite. The staff was really nice and friendly. The hotel was gorgeous, really clean.
Cons (-) The only thing I didn't like was that they had an event one of the nights I wa there and they didn't have enough parking to accommodate all the cars. I had to park my car in the drop off and pick up location right in front of the hotel (which was perfectly fine with the hotel).
Pros (+) The rooms were clean and the bed was very comfortable
Pros (+) It was near the airport. That's the only good thing I can say.
Cons (-) It was run down & disgusting. I don't think the bathroom had ever been cleaned. Not a deep clean anyway. There was hair everywhere & mysterious sticky dirt spots on the floor, & black in the tub. Speaking of the water adjuster in the shower just spun in place so there was no adjusting the temperature which meant no showers. When my husband informed the manager he got major attitude & was told it w...
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AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
What are the common concerns about the hotel's cleanliness?
Some guests mentioned that the hotel was rundown, old, and dirty. Others reported issues with the room not being made up every day and the lack of room service. Additionally, some guests found the food at the restaurant to be over-spiced.
What practical information can you provide about the hotel's parking availability?
While parking was listed as free when booking, some guests reported that the staff insisted on charging for parking, despite presenting free parking information on the reservation.
What are the positive aspects of the hotel's location and amenities?
Guests appreciated the hotel's proximity to the airport, the airport shuttle service, and the convenience of having a bar and restaurant on-site. Additionally, the hotel's cleanliness and the availability of a free shuttle to the airport were highlighted.
What practical information can you provide about the hotel's bed quality?
Some guests found the beds to be very hard and not great to sleep on, while others mentioned that the bed was super comfy and the room was spacious.
What practical information can you provide about the hotel's dining options?
Guests mentioned that the continental breakfast wasn't free and was considered a bit outrageous at $18.99. Additionally, some guests found the food at the restaurant to be terrible and over-spiced.
AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
Opt for a Room Away from the Air Conditioning Unit
Several guests mentioned that the air conditioning units in some rooms were noisy, leading to disturbances during the night.
Consider Bringing Your Own Microwave
Many guests expressed disappointment at the lack of microwaves in the rooms, so if you rely on this appliance, it might be worth bringing your own.
Check the Hotel's Seasonal Rates
The hotel experiences low season in September and high season in March, so consider these factors when planning your visit to potentially secure better rates.
Plan for Breakfast Alternatives
Some guests found the hotel's breakfast offerings to be overpriced, so consider exploring nearby dining options or bringing your own breakfast items.
Be Mindful of Noise Levels
A few guests reported instances of noisy guests in the hallways and disturbances late at night, so it may be helpful to pack earplugs for a peaceful night's sleep.
Request Extra Bedding in Advance
A guest mentioned that despite making a reservation for a sofa bed, the room did not have extra bedding readily available, so it might be wise to request this in advance of your stay.
Double-Check Parking Charges
While the hotel advertises free parking, some guests were unexpectedly charged for parking, so it's advisable to confirm the parking policy upon check-in to avoid any surprises.
Consider Bringing Your Own Toiletries
A few guests were disappointed with the provided toiletries, so if you have specific preferences, it might be beneficial to bring your own.
Explore Nearby Attractions
The hotel is conveniently located near various attractions such as Seven Pines, Dorey Park, and the Edgar Allan Poe Museum, offering opportunities for leisure and exploration during your stay.
Coordinate with the Hotel for Room Cleaning
Some guests reported issues with room cleaning and service, so it may be helpful to coordinate with the hotel staff to ensure your room is properly serviced during your stay.
Location
5501 Eubank Road, Sandston, VA 23150-1909
What's nearby
- Seven Pines2.1 mi
- Dorey Park3 mi
- Edgar Allan Poe-Museum5 mi
- Museum of the Confederacy5.4 mi
- The Valentine5.5 mi
- Virginia State Capitol5.5 mi
- Glendale National Cemetery7.7 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Sheraton Richmond Airport Hotel
Low season | High season | Average price (weeknight) | Average price (weekend night) |
|---|---|---|---|
December | May | $186 | $179 |
Cheapest month to stay with an average 16% drop in price. | Most expensive month to stay with an average 11% rise in price. | Average Sun - Thu price over the last 2 weeks. | Average Fri & Sat price over the last 2 weeks. |
Sheraton Richmond Airport Hotel
Which month has the cheapest rates at Sheraton Richmond Airport Hotel?
Based on hotel prices found by KAYAK users over the last 12 months.
The cheapest month to stay at Sheraton Richmond Airport Hotel is December, with an average nightly rate of $167. The most expensive month is August at $214 per night.
What is the cheapest day to book Sheraton Richmond Airport Hotel?
Based on hotel prices found by KAYAK users over the last 12 months.
The cheapest day to book Sheraton Richmond Airport Hotel is Tuesday, with an average nightly rate of $170. The most expensive day is Monday at $193 per night.
KAYAK's top tips for your stay at Sheraton Richmond Airport Hotel
FAQs when booking at Sheraton Richmond Airport Hotel
Nearby hotels and places to stay
Closest
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See most recommended stays in SandstonGood to know
Distance to city center | Nearest Airport | Distance to airport |
|---|---|---|
1.5 mi | Richmond Byrd Intl | 1.1 mi |