Pros (+) Very good restaurant and incredible buffet breakfast
Cons (-) Slds me manteinance is needed in the room
4 stars
Hotel Santa Cruz Plaza
Photos of Hotel Santa Cruz Plaza
Overview
Family-friendly hotel with a full-service spa connected to the convention center in Santa Cruz Along with a full-service spa, this smoke-free hotel has an outdoor pool and a restaurant. Free WiFi in public areas and free valet parking are also provided. Additionally, a 24-hour fitness center, a bar/lounge, and a swim-up bar are onsite. Santa Cruz Plaza offers 116 accommodations, which are accessible via exterior corridors and feature minibars and laptop-compatible safes. LCD televisions come with cable channels. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. This Santa Cruz hotel provides complimentary wireless Internet access. Housekeeping is provided daily. Recreational amenities at the hotel include an outdoor pool, a sauna, and a 24-hour fitness center. The recreational activities listed below are available either on site or nearby; fees may apply.
Amenities at Hotel Santa Cruz Plaza
- Outdoor pool
- Indoor pool
- Spa and wellness center
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Valet parking
- Free parking
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Towels
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Body soap
- Air-conditioned
- Trash cans
- Conditioner
Services and conveniences
- ATM on-site
- Business center
- Wake-up service
- Safety deposit box
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- Tour desk
- Key card access
- Express check-out
- Private check-in/check-out
- 24hr front desk
Pool and spa
- Spa and wellness center
- Massage
- Heated pool
- Spa
- Hot tub
- Indoor pool
- Outdoor pool
- Sauna
- Plunge pool
Accessibility and suitability
- Non-smoking rooms available
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Elevator
- Accessible by elevator
- Upper floors accessible by elevator
- Designated smoking area
Bathroom
- Shower
- Bathtub
- Spa bath
- Hairdryer
- Toilet
- Toilet paper
- Private bathroom
Dining
- Minibar
- Special diet menus (on request)
- Restaurant
- Bar/Lounge
- Food can be delivered to guest accommodation
General
- Family rooms
- Seating area
- Interconnected room(s) available
- Telephone
- Storage available
Parking and transportation
- Airport shuttle
- Free parking
- Valet parking
- Private parking
Outdoor
- Terrace/Patio
- Grill
- Balcony
- Garden
Things to do
- Gift shop
- Eco tourism
- Bicycle rental
- Casino
Family friendly
- Babysitting or child care
- Cribs available
- Kids meals
- Kids' club
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- TV
Laundry
- Laundry facilities
- Laundry service
Bedroom
- Socket near the bed
- Sofa bed
Workspace
- Laptop safe
- Desk
Health and safety
- Daily housekeeping
- Safe
Fitness
- Fitness center
Reviews of Hotel Santa Cruz Plaza
8.5
Very good
2183 verified ratings
Wonderful
1176
Very good
402
Good
274
Okay
101
Fair
121
Mediocre
55
Poor
54
Summary of reviews
Guests say
Guests appreciated the hotel's great location and friendly service, with many highlighting the quality of the restaurant and breakfast. However, there were concerns about cleanliness, particularly in the pool and dining areas, and some rooms required maintenance.AI-Generated from customer reviews
Reviews(1)
Q&A(5)
Tips(10)
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Score by provider
8.5 out of 10
1782 reviews
8.6 out of 10
5 reviews
7.7 out of 10
1 review
All reviews
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What can I expect from the hotel's breakfast?
The breakfast at the hotel is excellent, complete with a live music performance and a vast range of foods to cater for almost everyone. It is effectively and efficiently run and constantly refreshed.
Is the hotel pet-friendly?
The hotel was marked as 'dog friendly' on some booking platforms, but it's important to note that they may no longer accept dogs. It's recommended to confirm this directly with the hotel before making arrangements.
What are the hotel's unique amenities?
The hotel offers a warm pool, a museum integrated into the hotel area, a casino, meeting rooms, a wine and local items gift shop, a bar, a pool, and a hot tub. Additionally, it has a spa and wellness center, massage services, and a sauna.
How is the hotel's customer service?
The staff at the hotel are friendly, helpful, and very attentive. The concierge is particularly praised for providing fantastic recommendations and assistance with arranging activities like bike rentals and winery visits.
What are the parking options at the hotel?
The hotel offers free parking and valet parking services. However, some guests have mentioned that despite the availability of empty parking spaces, their cars were occasionally moved without their request, which may be worth considering.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room in the New Part of the Hotel
Guests found the rooms in the new part of the hotel to be comfortable and accommodating, providing good value for the price.
Consider Eating at the Hotel Restaurant
Despite some negative feedback, several guests recommended the hotel restaurant for its convenience and varied, plentiful breakfast.
Check Room Amenities
Some guests experienced issues with room amenities such as non-functioning mini-fridges and air conditioning. It's advisable to check the functionality of these amenities upon check-in.
Explore Nearby Attractions
The hotel's central location provides easy access to great restaurants, supermarkets, pharmacies, and the town square, making it a convenient base for exploring the area.
Be Mindful of Pet Policies
If traveling with a pet, it's advisable to double-check the hotel's pet policy directly with the hotel, as there have been instances where guests encountered discrepancies in the hotel's pet-friendly status.
Consider Off-Peak Visits
Guests visiting during the off-peak season in late October found the room prices to be exceedingly reasonable, making it a good time to visit for a cost-effective stay.
Utilize the Concierge Service
The concierge received praise for providing fantastic recommendations, enhancing the overall guest experience.
Take Advantage of On-Site Facilities
The hotel offers a range of facilities including a casino, pool, hot tub, and spa, providing ample opportunities for relaxation and entertainment during your stay.
Be Aware of Noise Levels
Rooms facing the main square may experience noise, so guests sensitive to noise should consider requesting a room away from the main square.
Confirm Parking Arrangements
Guests noted that despite ample empty parking spaces, their cars were valet parked, causing inconvenience. It's advisable to confirm parking arrangements upon arrival to ensure a smooth experience.
Location
Plaza De Armas 286, Santa Cruz
What's nearby
- Plaza de Armas53 yd
- Museo de Colchagua152 yd
- Lapostolle Clos Apalta Winery5.3 mi
- Hacienda El Huique7.9 mi
- Pichilemu Beach40.6 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Hotel Santa Cruz Plaza
Low season | April |
|---|---|
High season | July |
Average price (weeknight) | $106 |
Average price (weekend night) | $151 |
When to book a room at Hotel Santa Cruz Plaza
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Hotel Santa Cruz Plaza
FAQs when booking at Hotel Santa Cruz Plaza
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Value for money | 8.1 |
|---|---|
Distance to city center | 0.1 mi |
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