Novotel Santos Gonzaga

The buffet breakfast offers a variety of cooked breakfast, continental breakfast, an array of fruits, cold meats, and cheeses. However, for long stays, guests may find the menu repetitive.

Guests have praised the hotel for its super clean rooms, but some have mentioned issues with cleanliness, such as dust on bedside tables and dirty walls and mirrors.

Many guests have highlighted the helpful and courteous staff, particularly mentioning specific staff members who provided exceptional service, such as Guilherme at the bar and Tiago at the reception.

The hotel offers parking and valet parking, but some guests have mentioned that parking can be expensive.

Guests have described the beds as amazing and very comfortable, but there have been a few complaints about the size of the beds and the pillows being too hot.

Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the beach or city comes highly recommended.

February is mentioned as the low season, which could offer a quieter and more relaxed experience with potentially lower rates.

The hotel is conveniently located near various attractions such as Miramar Shopping Center, Flag Square, and several beaches, making it easy to explore the area on foot.

Some guests reported issues such as a broken shower and a lack of coffee in the room. It's advisable to check the room amenities upon arrival and report any discrepancies to the staff promptly.

Despite some maintenance being done, the rooftop pool offers stunning views. Guests can enjoy a relaxing time there, taking in the beautiful scenery.

Some guests expressed concerns about the lack of Covid restrictions and cleanliness in certain areas of the hotel. It's advisable to be mindful of this and take necessary precautions during the stay.

Guests had positive experiences with the bar staff, particularly mentioning Guilherme for his friendliness and great cocktails. Engaging with the staff can enhance the overall experience.

While the hotel offers dining facilities, guests mentioned limited choices for evening meals. Exploring nearby restaurants and eateries could provide more dining variety.

Some guests mentioned issues with room cleanliness and the frequency of cleaning. It may be helpful to communicate specific housekeeping preferences with the staff for a more comfortable stay.

Some guests reported issues with noise from the street and neighboring rooms. Bringing earplugs or requesting a quieter room could help mitigate this issue.