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Pros: "they change the gate last min"
Cons: "Should advise the passagers better"

Pros: "I loved that even during a pandemic, alcohol in glassware and full meals were served in business class (unlike other airlines, so I avoided them). The lighting looked nice, the crew was professional and attentive, and the bathroom was well maintained. The blanket and pillow were comfy as well. I like the 1-2-1 layout in business class, which leaves window seats with a lot of windows and privacy."
Cons: "The headphones were not the most comfortable, sometimes the passenger moving around behind you will shake your seat too, and before take-off the plane was quite hot. Also a lot of the food choices I wanted were gone already but not a big deal as there were many choices."

Cons: "Two hours stuck at gate with no information. Info on site and at airport on baggage costs different. Left bag behind to fit more cargo. Two days and haven’t delivered bag."

Pros: "p"

Pros: "The snacks were great! The check in staff was also really helpful. They even checked my companion and my bag for free."
Cons: "The flight was a bit delayed which made getting to the next connection a little stressful especially since we had to recheck our baggage. However, the staff was really kind about it."

Cons: ".."

Pros: "extremely considerate crew. Courtesy necessaire pack. very clean plane"

Pros: "The crew was so kind, the food was great. The in flight entertainment was amazing!"
Cons: "The plane was very cold!"

Pros: "2 seats, not 3, in this part of Economy"
Cons: "The bag check price info on the website was completely wrong... At the airport, they asked for USD 100, not USD 30 as the website indicated. Ended up lugging the (heavy) cabin size bag..."

Pros: "Great experience overall"
Cons: "No complaints"

Pros: "The crew was amazing"

Pros: "Nothing in special."
Cons: "Boarding: Stay in the line for “several zones” and then put everybody on the same bus is ridiculous. Food is more or less OK, but all the movies can be seen in TV (HBO, Telecine, etc.)"

Cons: "Very narrow seats"

Pros: "Crew was very good, one crew member took time to make me coffee as I entered the plane"
Cons: "The food could have been better, maybe a bit more legroom. But definitely would like better food. The spaghetti and meatballs were good dinner, but I did not like the vegatables. I did, however, like the pudim."

Pros: "My seat 28H didn't recline"

Cons: "More recent movies on board"

Pros: "Good food, good plain condition, good entertainment"

Pros: "Everything was very good, mainly when compared to other airlines: the boarding, the condition of the plain, the comfort, entertainment and food."
Cons: "It is hard to say... But I had a problem with gate information on my first leg. This could have been better handled."

Pros: "Crews worked hard to please under built in circumstances (cramped seating etc)"
Cons: "For post landing gateholds it would help to say why waiting and say something about how long the wait might be."

Pros: "Bus service from Terminal 1 to Terminal 2 was clearly marked and frequent. The flight crew members were all helpful and friendly and I enjoyed the drink (especially suco de maracuja) and snack offerings. As I spoke only limited Portuguese, I greatly appreciated the attempts made by the ground staff and flight crew to communicate with me, both in English and via hand gestures. I am certain that no domestic airline would be so helpful to non-English speakers in the USA!"
Cons: "I realize Azul cannot help being stuck in Terminal 2, but it's not the most comfortable place to wait for a flight. Also, after I walked through the gate, several boarding flights merged confusingly in a single passageway with exits to multiple planes and many people got lost and ended up (temporarily!) on the wrong airplane, despite heroic attempts by the ground crew to direct passenger traffic. There must be a better method than having everyone follow colored lines to the planes - it wasn't working!"

Cons: "No much space in the seats"

Cons: "The crew was non-responsive to simple requests. The food was abismal and void of nutrition."

Pros: "The crew service was great! ...I do travel a lot on business and on a very few of my trips I have been so well served. Thank you for everything!"
Cons: "Well, of course the space for stretching my legs was not that big... But I undesrtand..."

Cons: "Bags should be included in ticket price. Ticket prices didn’t go down by charging bags separately. Just a big dissatisfaction."

Pros: "The selection of tv shows (Game of Thrones)"
Cons: "Not much leg room (I’m six feet tall)"

Pros: "Quality of the flight was similar to the first one, very good. Consistency. Good!"

Pros: "The staff"

Pros: "Flight was fast and safe."
Cons: "Easy going. No complaints"

Pros: "Everything was really nice"

Pros: "screens didn't work on flight"

Pros: "space for legs."

Pros: "Friendly crew"
Cons: "Despite buying a seat with extra room, it's really complicated for you to open your laptop and get some work done during a 10h flight. Also, during boarding, one of the employees removed me from my seat "because I didn't pay extra", although I was showing her the purchase receipt, she insisted that that was not my seat."

Pros: "All on time and excellent treat"

Cons: "checkin was a disaster. Could only be described as chaos in VCP."

Pros: "Check in, boarding, flight attendence, food, comfort inside the cabin, all very good"
Cons: "Overall very satisfied"

Pros: "Boarding, Confort, entertainment and the"
Cons: "I dinot like the food, the dparting delay and lack of informations about the reason of delay, the cabin was extremely hot before take off and extremrly cold during flight."

Cons: "We're still waiting for the flight"

Pros: "People were very nice and professional. I really enjoyed my flight with Azul"

Pros: "Crew was friendly, no one sat next to me, so I had plenty of space."
Cons: "TV channels were not all working."

Pros: "I don't speak Portuguese but everyone was very friendly and helpful."

Pros: "We called and they were able to schedule us on a different flight. Which is all they could do."

Pros: "All staff were professional and courteous."

Pros: "Friendly service"

Cons: "Original flight was cancelled and passengers were accommodated causing some people to miss their connections."

Pros: "The crew were very outgoing and helpful."
Cons: "The seats are very small and almost impossible to sleep overnight."

Pros: "No delays"

Cons: "My flight was delayed due to maintenance and I had to pay again a connecting flight from fortladerdale."

Pros: "Entretenimento"
Cons: "Distance from my home"

Pros: "Everything, it was the most satisfying experience. Thank you azul, dont change!!!"

Cons: "The food was really small and the crew, in general, lazy."

Cons: "More Colombian ethnic products like Chocoramo or Achiras"

Pros: "Only the entertainment"
Cons: "There should be a line for older people with bad knees like myself, preference when check in."

Pros: "The wide selection of tv series and movies was excellent."

Cons: "I can’t tell nothing more about, cause everything was really excellent"

Pros: "Delete"
Cons: "On time"

Pros: "The crew was very professional and accommodating"
Cons: "TVs on plane were not working...food was cold."

Pros: "Crew was nice"
Cons: "Flight had a 3hr delay."

Cons: "Our trip was from NY to Cartagena connecting to Medellin. Our original lay over was suppose to be for 2 hours it became 7 hours!!! I missed the time in renting my car. That office closed at 8pm We also missed most of the remaining day to our day at the hotel Los Recuerdos in Guatape. Just awful!!"

Cons: "They lost my luggage"

Cons: "No me gusto que ami mama una persona con necesidades especiales La pusieron en los últimos hasientos del avión cuando yo llame para pedir que la pusieran enfrente."

Cons: "Not enough space between the seats in front of me"

Pros: "Thumbs up"
Cons: "Everything was fair"

Pros: "Everything"

Cons: "Aviões muito velhos e comida muito fraca."

Pros: "The food was mediocre."
Cons: "The customer service was terrible. Our connecting plane had not left yet and they did not let us on. They proceeded to tell us that our only option was to stay the night and take another flight the next day. Us and 10 other people had to get into an argument with the staff in order for something to be done. After begging, they finally said they would put us on an earlier flight the following morning and they put us in a hotel. The staff did not care about us or our missed flight/wasted money that we paid for the hotel at our destination that night. It took 30 minutes for a manager to give us the time of day. Horrible experience. It's really shocking that this is how the company treats its customers."

Pros: "The personal in the counter are very professional."

Pros: "Overall the experience was ok."
Cons: "No vegan or vegetarian food options. Very long flight and I couldn’t eat anything, me being hypoglycemic by the time I got to Bogota my glucose levels where dangerously low."

Cons: "The airplane was very hot more than usuall. We call you he crew and they doesn’t care. A four food was cold and over cooked"

Cons: "To many hours waiting"

Cons: "The seats were very uncomfortable and felt like squished in like sardines. A little more cabin room space would have gone a long way."

Pros: "Food. As usual with avianca was amazing."
Cons: "The staff. Completely unprofessional. Flying executive from SJO to JFK with the Costa Rican staff was amazing. This one compared, was deplorable."

Pros: "Love everything about Avianca"

Pros: "The crew was very polite. The airplanes are comfortable"
Cons: "They changed my original itinerary and the flights were delayed."

Cons: "Unprofessional, poor customer service and everything else in between."

Cons: "THE FLY WAS CANCEL.."

Pros: "Not using Kayak, Avianca or Allianz ever again. There’s no accountability for anything."
Cons: "They managed to break my guitar case and leave me stranded in Colombia without a refund. Ended up having to buy a $800 return ticket with Jetblue."

Cons: "Everything was wonderful except for taking too long to disembark"

Pros: "Comfort"
Cons: "Major delayed to leave JFK, but to Aviancas fault on aircraft availability."

Pros: "Muy puntual, excelente servicio a bordo"

Pros: "smooth transition .."
Cons: "Wished the seats has more spacing."

Pros: "The flight was smooth and comfortable, the crew were very helpful. This is the only reason why I would give this airline a second chance."
Cons: "There was a 5 hour delay, we had to switch gates and the taxing was about an hour and a half."

Pros: "The airplane"
Cons: "The delay and boarding"

Pros: "Avianca rules and so as kayak"

Pros: "NA"
Cons: "NA"

Pros: "The flight attendant were very attentive and nice."
Cons: "The food was too salty. This is especially bad for me since I have high blood pressure."

Cons: "They destroyed my son's stroller"

Cons: "The aircraft was very cold"

Cons: "Just very tight seating"

Pros: "Everything, really good company"
Cons: "Nothing"

Pros: "The check was super friendly and great. The onboard people were very friendly as well."
Cons: "My TV screen didn't work."

Pros: "There was no one sitting by my side!"

Pros: "Nothing"
Cons: "Terrible website Terrible call center Terrible timing Poor aircrafts Worst business class I´ve been"

Cons: "Everything was fine except the lack of` air conditioning at boarding time"

Pros: "Todo me gustó"

Pros: "very good"

Pros: "The airplane was comfortable. The food not so good."
Cons: "Bogota's airport is horrible, doesn't have enough signs to let you know which gate is your flight. The staff is rude and unfriendly."

Pros: "Non stop flights"
Cons: "Prices are expensive"

Cons: "1 bag delivered whithout padlock and stole belogingns."

Pros: "Short period of time"

Cons: "Snacks, and drinks"

Pros: "I would like to have ore of a grace period to check baggage."

Pros: "Crew, atmosphere, timeliness. I was satisfied overall"
Cons: "Gate number changed couple times before flight departure"

Pros: "The tv is good addition Comfortable chairs"
Cons: "Menu could have been improved"

Pros: "Boarding was smooth."
Cons: "Nothing."

Cons: "The cabin temperature was very hot"

Pros: "Everything"
Cons: "Nothing"

Pros: "The seat was ok, but the crew was very good and helpful"
Cons: "Good company, have the very good attendants"

Cons: "More food more room - but hey that’s what we always want"

Cons: "Everything"

Pros: "Taco"
Cons: "Taco"

Cons: "Leave on time so passengers dont miss their connection flights My family of 7 people are stuck at the airport in Zurich with no connection flights until tomorrow to have to board on two additional flights Absolutely unacceptable Never again will we book flights with Delta."

Cons: "Very bad service, airline unrespectfull, discortesy"

Cons: "5 hours delay. Most of that time we were on the runway. We even had to deplane and board again. We were given all kind of excuses till the pilot himself said that this is unheard off !!"

Cons: "Late taking off. Let's leave on time"

Pros: "The cAbin attendant was really good"

Pros: "Boarding was easy."
Cons: "I am 6' 1" tall and weigh 220, so not out of the ordinary and I felt like I was stuffed into a sardine can."

Pros: "Coming from Europe Alitalia and Delta did an EXCELLENT job at assisting the passengers get rid of their luggage just as soon as we were done going through customs... I don't usually fly on this route, but I thought it was perfect. Transfer between Delta terminal was a breeze too..."
Cons: "I usually don't fly from JFK. The food court was expensive (18 dollars base price from a burger seems a high even for an airport. I don't fly from NY normally - so maybe I need to tune my expectation for the locale, and it may have NOTHING to do with the airline company."

Pros: "Early arrival. On time departure. Good selection of movies"

Cons: "Have to call out the delta lounge...excellent and healthy. My experience was outstanding. Thanks Delta"

Pros: "Overall ok."
Cons: "Cabin was freezing."

Pros: "Excelente"

Pros: "Timely, clean"
Cons: "A little chaotic at boarding time"

Pros: "I love the aesthetic of the new planes. Boarding was seamless and the staff was great! More cookies please!"

Cons: "None"

Pros: "The food and the service"

Cons: "JFK was depressing but not Delta’s problem."

Pros: "After being redirected and behind on travel plans due to weather and missed flights this was a welcomed relief. Everything went as planned and staff was very helpful."

Pros: "Food and movies were good."
Cons: "Didn't leave on time."

Cons: "Price to get a little more space"

Pros: "Movies"
Cons: "Lack of legroom in economy"

Pros: "Great upgrade program"
Cons: "Slow unloading of luggage"

Pros: "Excellent job"
Cons: "N/a"

Pros: "So many movies to watch. Keep it up!"
Cons: "The food was too sweet and salty."

Pros: "Layout of aircraft."
Cons: "USB port barely accessible. Also, it didn't seem to work."

Cons: "Everything was on time, but we had to sit on tje runway for more that 30 mins which made us late all around. But aside from that everything feom Delta from dropping of bags to Landing in Miami was perfect."

Pros: "Friendly and cleanliness."
Cons: "Cold drinks were warm."

Pros: "movie choices are great"
Cons: "the people sitting behind me kept talking about dying from the aircraft, it makes me uncomfortable."

Pros: "The boarding was efficient"
Cons: "Three hour departure delay. No explanation given. No apology."

Cons: "This is possibly the worst airplane food ive ever had. Ever. The chicken didn't look nor taste like chicken and it was in some weird green chickpea sauce?? Very unpleasant."

Pros: "Everything up to departure. Sat in line for almost an hour."

Pros: "Didn't know you could get complimentary meals anymore! The movie selection was awesome too!"
Cons: "Why is the complimentary Wi-Fi and messaging only for T-Mobile subscribers?"

Pros: "Una hora de retraso"
Cons: "Una hora de retraso"

Pros: "Movies- pro staff"

Pros: "Service"
Cons: "Too old aircrafts"

Pros: "Every thing went well thx"

Pros: "The only airline that I'm aware of that still offers: • free snacks • free checked bags • free meal and drinks on international flights"

Pros: "Although I am a vegetarian, It was nice Delta was serving sandwiches."

Pros: "Service"

Pros: "Delta is one of the best airlines I've flown with. Staff is very helpful, and customer service and amenities are tip notch."

Pros: "The timer all the flight was excellent"

Pros: "The service"
Cons: "N/A"

Cons: "Food"

Cons: "The airline forced my wife to check her carry on AND THEN LOST IT."

Pros: "I like this flight very smooth no worry what so ever I will flight again"

Pros: "they were super friendly and helpful"
Cons: "my luggage could have arrived with me"

Pros: "The whole experience was great. Pleasant crew, food excellent. I will recommend this airline for future trips."
Cons: "More affordable especially because this was a last minute trip because of death in my family."

Cons: "We had a very early flight (1am) with an estimted arrival time at 6:30, but lights went on and breakfast was served at 5am- hard to get some rest!"

Pros: "Comfortable seats"
Cons: "Limited movie selection"

Cons: "Crying kicking baby in the seat behind mine ruined the flight."

Pros: "Movies"
Cons: "They completely damaged my luggage bags, so much for paying to check in to have it returned broken, thorn and without wheels. I want a reimbursement for the ticket or the cost of 2 new suitcases."

Pros: "Food was good, roomy seats"
Cons: "I bought my ticket in June and when I went to check-in I was given a standby ticket and was told that the flight was overbooked, and that I should have done mobile check-in. I was very anxious that I did not have a seat, and that I would not be able to board the plane. They kept telling me at the gate that they would call me when they had a seat until I forced my way to the counter and handed them my boarding pass and said I need a seat now. Poor communication and disorganization."

Pros: "Crew"
Cons: "Seats"

Pros: "Excelente"

Pros: "The food and drinks"
Cons: "Took a lot of time for takeoff"

Pros: "excelente servicio"

Pros: "Everything"

Pros: "Seats were comfortable and plenty of space. Also served food. Everything was in time or early."

Cons: "Uncomfortable seats. I ordered Kosher meals, but they had only one of the two meals Kosher for me, so I pretty much watched everyone else eat while I couldn't. Besides, I asked three different flight attendants for white wine and none ever brought it."

Pros: "Christian was very attentive & genuine. He was professional and it was obvious he truly loved his job."

Pros: "The welcoming and attentive service"

Cons: "air condition is too strong. Caught cold because of short of blanket"

Pros: "Flights were on time, attendants were nice and helpful. I will definitely fly again!"
Cons: "No issues at all"

Pros: "Everything’s was very good."

Pros: "Satff was polite and courteous. Plane was very comfortable."

Pros: "ME encantó ENCANTO viajar por copa, servicio, cumplimiento, excelentes!"
Cons: "De Panamá a Medellin no fueron tan amables."

Pros: "everything"

Pros: "Easy connection. Very sharp. My mom felt so fine."

Pros: "amount of leg room"
Cons: "many of the seat back screens weren't working"

Pros: "Excelente"
Cons: "Excelente"

Cons: "I had to keep my backpack in front under the seat. They should not allow heavy carry on's"

Cons: "They canceled it."

Pros: "n/a"
Cons: "select a seat when you buy your ticket, and make sure you checkin and get your boarding pass as soon as possible."

Pros: "Copa airlines is the best airline ever! I had breakfast AND lunch! All the crew very helpful! Nothing to improve Thank you very much"

Pros: "Food was good"
Cons: "No Internet connection at tocumen airport"

Pros: "Staff was nice."
Cons: "We were late to bord, therefore we were 1 late for rake off, on top of that a passagenger got sick on the plane and the way the staff managed the situation was very poor. Missed my connection. Hade a very bad experience, and more likely, I will not fly or recomend Copa"

Pros: "Everything."

Cons: "On time. Food okay"

Pros: "Ultimately the guest services supervisor at the PTY airport she talked and acted decently. Wish others would follow her example"
Cons: "More training. Improvement in operational detail. More respect for customers - does not mean always spending more but empathy and effective planning"

Pros: "Everything was very good. Excellent crew!"
Cons: "I ask for a blanket and they didn't have it."

Pros: "Crew was very understanding of our frustration and di the best they could do within their range(which wasn't much to be honest)"
Cons: "Poor job in the gate at boarding and with announces, we were held in the the runway for about an hour plus without proper indication of why, all the could say was "bad weather". Non-stop turbulence and food wasn't served until good 3 plus hours into the flight, (remember to add that to the time we were held at the runway as well). Entertainment on board was extremely limited."

Pros: "Crew was nice"
Cons: "We didn't get a beverage until two hours into the flight. Cookie meal and a ritual serve that once. No pre-beverage service or post dinner coffee service."

Pros: "Short plane ride"
Cons: "Second plane from panama to Costa Rica, the crew embarressed me and my friend and I will never fly on that airline again if Sandie Machida ever works on it. She is the ruddiest and most unprofessional flight attendant and needs extra lessons on costumer service and how she hosts guests."

Pros: "The plane was clean and comfortable.With good choice of entertainment."
Cons: "There needs to be more translation to English."

Pros: "everything was fine"

Pros: "Everything"

Cons: "Subieron la temperatura al aire acondicionado, hacia calor."

Pros: "On time and friendly staff."
Cons: "I was sitting next to the window and it was pretty hot. The air was not really working."

Pros: "Wifi"

Pros: "Utencils were metal, which means you guys are eco friendly. The unsuccesfull web check in made it faster for me to do the front fesk check in."
Cons: "The two times I try to do check in with COPA, NEVER allows me choose my seat. The reasult, bad seats where I really feel uncomfortable, next to the restrooms where all the smells and noise is. No blanquets for a 5 hour overnight, reasult a cold flight. Mmm not nice at all if your flight is at 2 AM."

Cons: "Seats looked older generation and configuration not great"

Pros: "Good crew"
Cons: "Seats way too cramped."

Pros: "The crew was very friendly, and the food was the best I've had on a plane trip."

Cons: "Seat comfort"

Pros: "Foot rest in coach"
Cons: "Airline reservation staff is rude. LATAM smart phone app not integrated with their systems properly"

Pros: "Close to nothing. If i had to applaud something it would be the fact that you have an option to check in early via your mobile or laptop."
Cons: "LATAM was incredibly unprofessional, alarming, and entirely non-communicative. After a 3 hour delay that caused me (and tons of others) to miss a connecting international flight, LATAM’s telephone servers had the nerve to claim I was a no show and needed to pay them for my absence. This resulted in a long discussion where I was held on hold until they could adequately determine that yes i missed the flight because they held us late. This was the only way that i was able to avoid their charge to me for being a “no show.”"

Cons: "Space!!!!"

Pros: "The worst flight in my life"
Cons: "Everything"

Cons: "Only one gate agent was boarding passengers, which made the boarding process very slow. I was assigned a seat on the aisle in front of the exit row. For a midnight flight, I was really bummed to find out that my seat would not recline! My leg room on the A321 was lacking in comparison with GOL."

Cons: "TV at each seat"

Pros: "no"
Cons: "everthing"

Cons: "more seat space and padding, no charge for soft drinks"

Pros: "Boarding and Check in was really good"
Cons: "The temperature of the plane was too cold. A bit warmer would have been better."

Pros: "Arrived on time"
Cons: "Business class seats too narrow on 767. Needs upgrade"

Pros: "Nothing. Passenger name could not be changed due to a mistake by you and lastminuite.com so I lost the flight and was not refunded the full amount! Bad service."
Cons: "If the passenger name was changed as requested and I would not lose the money."

Pros: "On time"
Cons: "Food"

Pros: "I missed my flight, latam's computer was down, I stayed at the airport for 16 hours with them telling me I can't refund, I can't reschedule, pretty much they took my money and left me stuck in Houston. I waited for this day for 6 months, I sold my car, just for this trip. never flying latam"
Cons: "customer service is the worst I've ever seen in my life.. worse then any other place I've gone, they will not even try to look into your situation, they took my boarding pass and left me stuck in Houston. $1,000 put into their pocket with no service rendered. I hate my life"

Pros: "easy enough..."

Cons: "You have to pay for everything"

Pros: "Nothing, they had been VERY unprofessional and incompetent, they lost the luggage and is been now two days of going around back and forth with phone calls to AA and Latham, needless to say this has been a great inconvenience for the passenger and I'm constipated because of it!"
Cons: "Nothing, they had been VERY unprofessional and incompetent, they lost the luggage and is been now two days of going around back and forth with phone calls to AA and Latham, needless to say this has been a great inconvenience for the passenger and I'm constipated because of it!"

Cons: "Breakfast is too early, as soon as take off they serve. it should be before landing."

Pros: "It was very fast to board, and the landing was great"
Cons: "No entertainment, no free snacks"

Cons: "Desorganização do embarque e atraso na saída"

Cons: "They cancelled my flight, made no effort to get me home and didn’t reimburse me for my hotel when I had to stay in Iquitos."

Cons: "Original flight cancelled without any notice / auto check-in not available / delay / aleatory seat selection / poor food service"

Pros: "it was a very nice and pleasant trip!"

Cons: "Impossibly short connection time to get across the whole airport"

Pros: "entertainment and flight attendant"
Cons: "food"

Pros: "Notging"
Cons: "They rebook ed me thru LAX."

Pros: "The seat"
Cons: "The food. Awful. Awful. Beyond awful."

Pros: "Comfortable seats. Good entertainment. Way better than any US airline."
Cons: "Cabin lights on for first 2 hours of an overnight (red eye) flight. No meal served as indicated on ticket, just M&Ms. Very cold cabin."

Pros: "Food is good. Customer service is great."
Cons: "They didnt put movies."

Pros: "Tryp Hotel at GRU"
Cons: "We should get some sort of refund. Just food and hotel is not enough"

Pros: "It was a new plane, the pilot waited for our bags to be put into the plane. Because we made it to the plane after they had loaded everyone. This was due to our late arrival From our Delayed connection from Washington."
Cons: "At our arrival a couple had taken our seats. The flight attendant told us to get on any other seat available. We had our family (the three of us ) spread out in the plane. I had to ask another attendant to please ask for our seats back. Finally after a while we got them back but it wasn't a Pleasant experience. They didn't have enough headphones to give everyone. My son and I had to share one headphone. The food was really bad for an international flight, Not even the wine was given without paying for it"

Cons: "Delayed by 3 hours"

Pros: "Entretenimiento"
Cons: "Comida, al llegar a mi ya no habían opciones."

Cons: "My flight was delayed more than 9 hours, and I do understand the fact that this happens. What I can't understand is LATAM waiting until I arrived to the airport to tell me that it was delayed (instead of calling or sending an email) and told me that it is MY FAULT for not reviewing the website. In addition, at the counter they told us that we didn't need to do a line again for dropping bags in the morning. However, when we arrived the next morning we had to do a 40 minute line. The pain was compounded by a member of the staff yelling at me for asking him to be moved to a quicker line because I could miss my flight. I've always flown on Lan (now Latam) and I've never had this bad experience before. I'm really disappointed!!"

Cons: "First of all I bought my ticket through Kayak, but apparently something called the flight network was the issuer of my ticket apparently they are and travel agency in canada , first i needed to change my ticket and they could not do it , then I dis not use my outbound flight because I needed to get to my destinantion one day earlier and yesterday i received an email saying that my return flight was cancelled. they told me that since i did not use my outbound they automatically cancelled my return flight, I ended up loosing 300 USD because of mis information from that travel agency , the people that answered my call were very disrispectfull, this has been the worse experience and ai ended up loosing all my money I had to purchase another return ticket."

Pros: "nice space in business. Great airline !"
Cons: "the meal I chose was too small. I landed in Bogota hungry. But it was my fault"

Pros: "The fact I never have to fly this airline again after today"
Cons: "Without a doubt worst flight experience I've ever had. I'm still in Miami airport after the flight was delayed 14hrs. This is the riot cene from the gate last night https://twitter.com/scrollinondubs/status/851640677595271168 airline never apologized nor explained situation. Sent cops to the gate instead to control the angry mob. Awful awful experience. Will never fly again"

Pros: "Gave good snacks"
Cons: "Annnouncements weren't clear in English or Spanish only in Portuguese"

Pros: "The newer planes with full video made travelling nice"
Cons: "Legroom was a little tight"

Pros: "This was the last leg of a very long trip. It went great and the whole trip went as planned. Highly recommend LATAm and American."

Pros: "Everything"

Cons: "I have time toget the other flight but they already have every thing ready to let us in Sao Pablo, I have to stay 1 day. That was very bad."

Cons: "Poor food and drink service. The entertainment system was antiquated."

Pros: "My seat's video was on the blink. Stewardess kindly upgraded me to emergency aisle window."

Cons: "Lost baggage. !!!!"

Pros: "Having a vegetarian option"
Cons: "No salad?! Fruit or vegetable! Something was missing."

Cons: "Baggage allowance is just one bag. With Avianca or Copa you get two. This is very critical for me."