The Campinas airport has very poor signage, access for gate A8 is very confusing. Need more info on how to get from a domestic flight to international boarding. The place is a maze
Pros: "I loved that even during a pandemic, alcohol in glassware and full meals were served in business class (unlike other airlines, so I avoided them). The lighting looked nice, the crew was professional and attentive, and the bathroom was well maintained. The blanket and pillow were comfy as well. I like the 1-2-1 layout in business class, which leaves window seats with a lot of windows and privacy."
Cons: "The headphones were not the most comfortable, sometimes the passenger moving around behind you will shake your seat too, and before take-off the plane was quite hot. Also a lot of the food choices I wanted were gone already but not a big deal as there were many choices."
Cons: "Two hours stuck at gate with no information. Info on site and at airport on baggage costs different. Left bag behind to fit more cargo. Two days and haven’t delivered bag."
Cons: "Would have been better if the first leg of the flight had not been so late that my connection could never work. Got transferred to a later latam flight with connection but still"
Pros: "For business class tickets this was the worst food and boarding I’ve experienced. United airlines are horrible."
Pros: "The crew was so kind, the food was great. The in flight entertainment was amazing!"
Cons: "The plane was very cold!"
Pros: "Crew was good but seat very tide for big people. Many close to me not well distributed."
Cons: "Bad size almost became a problem... bins are very small"
Pros: "2 seats, not 3, in this part of Economy"
Cons: "The bag check price info on the website was completely wrong... At the airport, they asked for USD 100, not USD 30 as the website indicated. Ended up lugging the (heavy) cabin size bag..."
Pros: "Airplane was comfortable and food was good. The crew was also very friendly."
Cons: "There was a long delay in the connection at Viracopos/Campinas: there was a technical problem with the airplane. I arrived very late in Curitiba (approximately 1 hour late)."
Pros: "The flight from EWR to MSP was extremely quiet. No loud engine noises."
Cons: "We were vert disappointed at the Newark Airport - the Delta Club was closed and there had been no notification prior to arriving at the airport. I certainly missed that early morning coffee."
Pros: "The seat was ok, but the crew was very good and helpful"
Cons: "Good company, have the very good attendants"
Pros: "I loved being upgraded to first class and the crew was so attentive."
Cons: "Nothing, glad this was a better experience than the trip to Miami."
Cons: "They were delayed. They wouldn't let us keep our checked sized bags which slowed us down even more. Our next flight left without us while we were waiting for a gate to open so we could get off the plane. There were no more flights so we had to fly to an alternate city and rent a car to get home."
Cons: "An officious crew who said they had a 'seat belt detector' to tell if people's seatbelts were fastened. A late flight... with lies about the reason for the delay."
Pros: "I fly a lot, and I am very impressed with the level of consistency that Delta has offered the last couple of months. This flight didn’t disappoint. The crew was particularly friendly"
Cons: "Nothing I can think of-10/10"
Pros: "The Airbus was so futuristic. If you can make it more futuristic, even better."
Cons: "I didn't like that I had to put my bag under when there was plenty of room overhead."
Cons: "Issues with connecting flights so had to sit in different place, seat was broken"
Pros: "Movies were good, once in flight it was a smooth ride"
Cons: "Communicate better during the delay"
Pros: "Everything and everyone was very nice and helpful My son has a cognitive disability and he flew by his self And they helped him find his seat and treated him with respect."
Cons: "While trying to get a gate pass to pick up our son from the gate Delta service makes it very hard to know where to go and get the pass and then they only had one person working at ticket assist. Totally unacceptable. Many managers walking around but no one actually helping."
Cons: "This flight didn’t appear in AeroMexico’s system. We had to get our boarding passes in Mexico city, but our original departure was from YUL."
Cons: "The seats are very tight, no tv, the rest of it wonderful"
Pros: "The crew was friendly and very connected with the passenger's."
Cons: "No having entertainment individually makes it really hard when you have a hild and has to watch adult content."
Cons: "They tend to be very sensationalist with the people sitting on the exit road. It would be nice to have some food for the people that are vegetarian, something; just don’t ignore them and continue walking. This happened in both flights. Not even chips. Nothing."
Cons: "This airline claims they are the #1 on time airline, but other than this, they don’t do anything differently. Their service is worse than mediocre, their planes are outdated and the entertainment is extremely poor."
Pros: "Flight went well. Glad it was on time. Almost missed it due to other flight not being able to land initially"
Cons: "Screen malfunctioned and kept asking for language during movie"
Pros: "Boarding process, inflight service"
Cons: "Flight was canceled, was booked on flight 812, that flight was also canceled. I didn’t get to Quito until 24 hours later. Customer service was terrible in terms of providing accurate information to passengers."
Cons: "Business class is terrible value for money. 5 sogfyt chicken nuggets with a tiny bowl of lettuce. Disgusting waste of money."
Cons: "Staff on ground at the panama airport was realy rude, lack of customer service"
Pros: "I paid extra for a seat in the exit row. It had a lot of legroom and was comfortable. The flight was smooth. It left on time and arrived on time."
Cons: "The food was mediocre."
Pros: "The crew was attentive"
Cons: "The aircraft needs better maintenance. My table was tilted and the seatbelt was twisted"
Pros: "Absolutely nothing"
Cons: "Even though there were flight/seats available, Avianca did not make them availability to flight changes and only for new reservations. Extremely disappointed at you fraudulent business practices."
Cons: "I'm tall and I hace no problems because there is a lot of space between files"
Pros: "The attention of the staff and punctuality at the departures"
Cons: "The food"
Cons: "The food was really small and the crew, in general, lazy."
Pros: "The wide selection of tv series and movies was excellent."
Pros: "Seats comfort"
Cons: "Crew attention. Food. Airport assistance. Boarding times. Take off on time"
Pros: "Entertainment system, boarding"
Cons: "Bogotá Avianca baggage handling. It took 45 minutes to get the bags"
Cons: "Very impressed with Avianca. They have food and free movies/TV on board and a plug for my phone to charge. Boarding was a little crazy since the area was so small and hard to tell where the line was but overall great compared to American Airlines"
Cons: "Our trip was from NY to Cartagena connecting to Medellin. Our original lay over was suppose to be for 2 hours it became 7 hours!!! I missed the time in renting my car. That office closed at 8pm We also missed most of the remaining day to our day at the hotel Los Recuerdos in Guatape. Just awful!!"
Crew put us on earlier flight that helped a lot
Pros: "nice crew"
Cons: "old planes with bad seats and no chargers or entertainment"
Pros: "Great flight and food options."
Cons: "The seats we were in were where it went from 4 in a row to 3, so the telvisions were not directly in front of us, and i had to keep my head turned at an angle for ten hours. It sounds silly, but my neck hurt after the flight a little. Might be a pop out tv you can attach that is moveable to fix this"
Pros: "The flight crew & the flight itself was great."
Cons: "The flight was delayed by 4 hours. Not only did I miss my connecting flight, but I also missed my rescheduled flight. I had to wait another 7 hours in the airport waiting for a flight. And due to this I missed an important meeting."
Pros: "The large amount of entertainment to choose from was very nice."
Cons: "Timeliness and comfort in seats could be better."
Pros: "The crew was really nice."
Cons: "There were some delays, my luggage didn't arrive to final destination I might receive it only tomorrow and also a lot of gates change."
Cons: "All things were beyond airline control. Screaming children, weather delay, and moderate to heavy turbulence. Wind shear off the deck required pilot to punch through and stick the landing, but recovers well."
Pros: "All was fine on the flight."
Cons: "The woman at the "Groups" check in area on 4/20 Saturday morning had the personality of a cactus needle. She was condescending and sent us on a wild goose chase to pay for our bags. Why didn't she just send us to that area in the first place to take care of the check in process at the same place?"
Pros: "The flight was on time."
Cons: "One of the flight attendance made hand gestures indicating eating when I asked him to repeat the dinner choices. That was very rude."
Pros: "Great crew, food, entertainment and drinks."
Cons: "Only thing that could be improved is comfort. They provide a small pillow and blanket, but even with those, it is very difficult to sleep."