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TV on the plane

Delayed flight

I was vary unhappy about our flights being move around and also delayed with no one to communicate these changes in English. We did get a voucher for food but since the flights where delayed with little time in between we did not have time to use it. Also our bags not making it with us ended up being an inconvenience but thankful that you had them shipped to us. This was the worst experience flying ever.

Airport

Nothing worth mentioning.

Their food makes you feel punished for flying economy

Crew was not friendly

best routes to destinations in South America easy connections.

Plane is not well equiped.

Excellent service ,starting with the counter they make us feel welcome and the service on the fly is 5 stars,this was my first time flying with Avianca and I definitely will fly with Avianca again .

no complaints, excellent service. It was a pleasure to fly Copa

The crew makes you feel special regardless traveling in an economic or business class. The food was excellent in the business class.

Overall a great flight. Nice people,plane etc. Would definitely recommend.

The crew was smiley and sweet.

Nothing

Food, craft, seats, entertainment, costumer service... everything horrible

Smooth friendly service

Food

When I bought the ticket, it was the best company selling Thank you very much

I always use kayak to buy my tickets

The confort of the plane, The crew was very professionals! I r like very much that Kayak sent us reminders about the intinerary.

Lo was satisfied with everything!

The flight departed on time, service was prompt and the cabin crew was friendly and spoke fluent English.

Not really a complaint but flights marked Operated by P5 Arrorepublica are done using Copa Columbia metal whose business class on the E190 uses a smaller seat type that's 4 across as opposed to 3 across in the Copa Panama E190 s, however it's the same great service.

When I arrived to the airport i found that my flight had been changed for another one that was going to depart 4 hours later, that is I had 4 more hours of waiting at the airport, then at 4 am in the morning just before boarding they offered a voucher to let somebody else take my spot (that was nice because they let me stay at the star alliance lounge) the problem is that later they told me the voucher can only be used at an copa air office IN PERSON!!!! Who buys tickets in person in 2017 I guess copa is still in 1990