Shogetsu Grand Hotel

The hotel offers exceptional dinner and breakfast options, with a focus on high-quality, fresh ingredients. Guests have praised the course set dinner as one of the best they've ever had, and the breakfast is provided as a set. The hotel also provides a honey and yogurt buffet, afternoon tea, and supper in the lounge as a nice treat for guests.

Some guests have expressed a desire for more breakfast buffet choices, such as breads, and more efficient hairdryers. Additionally, a few guests noted that the food options remained the same for multiple days.

The staff at Shogetsu Grand Hotel are known for being friendly, helpful, and willing to accommodate guests' needs. However, a few guests have mentioned that the staff could be more welcoming and that some staff members have limited English proficiency.

The hotel provides a traditional onsen resort experience with modern comforts, excellent facilities, and a luxurious set plus side buffet for breakfast. Additionally, the hotel offers free-flow beer, honey buffet, and soba specials at the lounge almost hourly after check-in, providing a unique and enjoyable experience for guests.

Some guests have mentioned challenges with the check-in process, particularly related to language barriers and strict adherence to check-in times. Additionally, a few guests have noted that the hotel's air conditioning did not sufficiently cool the rooms, and that the meal times had to be determined in advance, which was seen as unusual.

Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the river comes highly recommended.

Guests were impressed with the quality of the meals, particularly the kaiseki course dinner and breakfast. Consider booking a room with half-board to enjoy the exceptional dining experience.

Some guests experienced challenges due to the language barrier, as the staff's English proficiency was limited. It may be helpful to use translation apps or basic Japanese phrases for smoother communication.

If you intend to use the shuttle bus service from Sapporo JR station, remember to book in advance to secure your spot.

The hotel's proximity to Jozankei Shrine and other parks makes it convenient for sightseeing. Take advantage of the location to explore the nearby attractions.

A few guests found the rooms to be smaller than expected, especially for three people. If space is a concern, it might be advisable to inquire about room size options before booking.

The open-air onsen was highly praised for its calming effect and wonderful views. Make time to relax and unwind in the hotel's onsen facilities.

The hotel strictly adheres to check-in times, and some guests were not allowed to wait in the lounge before check-in. Plan your arrival accordingly to avoid any inconvenience.

As the staff's English proficiency is limited, it's advisable to set clear expectations and requests in advance to avoid miscommunication.

The hotel offers customized vegetarian meals, but it's recommended to communicate any dietary preferences or restrictions before arrival to ensure a seamless dining experience.