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Front desk staff wasn't very friendly
The pool and spa area was very nice, the rooms were also nicely finished. The hotel has obviously been renovated and the rooms are all very nice, however it seems like the bathrooms have not been touched and was very dated and disappointing compared to the rest of the hotel.
My kids enjoyed the pool. Some of the items in the buffet breakfast should have been refrigerated, not sitting out in the open.
Warm, friendly and helpful staff. Excellent bar, terrace and lounge area which was ideal for meeting up with friends and having an aperitif. Brilliant location, 2 minute walk to the heart of the old town and easy access to road network to explore this beautiful region.Good restaurant. Small but very pleasant pool area and jacuzzi. Lovely view over square. Good parking. The standard double rooms are not large but they are perfectly adequate and well equipped.
The hotel was clean and comfortable and air-conditioned. The pool was an unexpected bonus really. It is literally one hundred metres from the 'quartier sauvegardé" (the preserved historical part) of Sarlat and the surrounding villages and countryside are almost breath-taking in their beauty. Sadly like almost every other French hotel there are no in-room facilites for tea- or coffeee- making - we always take our in expectation of that.
The hotel was comfortable and clean. The restaurant was poor. Didnt have what we wanted o the menu and quite expensive.
Another OK city hotel. Staff helpful but not engaging. Good location. Street parking if you can find it. Feeding the meter to have time to visit the town.
swimming pool, staff, comfort continental breakfast was poor, little choice, hard cold toast, if they improve this, the hotel is flawless
This is probably the best 3 star hotel we have ever stayed in. We stayed 5 nights in a 2nd floor Junior Suite overlooking the square at the front of the hotel. The room was fantastic value, modern, spacious, and with a superb bathroom (with large bath and seperate walk in shower). The hotel has fantastic pool, sauna/spa facility which is exceptional for a 3 star hotel. Positioned at the end of the main route through the medieval pedestrian area, it is about 250 yards from the centre of Sarlat. The private secure car park is 100 yards way and is a must as parking in Sarlat is difficult and expensive. Reception staff were very helpful (especially Mary), and the Au Bureau bar adjacent to the hotel is a perfect place to end an evening. Breakfast was good and plentiful, but the same selection every day so a little variety would have helped. TV in the room only has English speaking news channels - no general English speaking programmes.
Restaurant excellent and good value good lcoation of hotel for visiting the town Difficult to park outside of hotel to drop baggage off as no facility for cars to even temporarily park close to hotel some of receptionist staff struggled with english as much as we struggle with french
Cleanness of room and bathroom. Quality of bread poor
The room was clean, warm and comfortable and the reception staff were most helpful . The hotel is 30 minutes walk form the centre of Sarlat and is not served by public transport other than taxis. It provides comfortable, tranquil sleeping accommodation and a continental breakfast if required. There is absolutely nothing else and it is not a good place to be stuck on a wet day unless one has independent transport.
Hotel offered good value for money and was in walking distance of Sarlat. Receptionist was polite and helpful
very clean, easy access, delicious breakfast and good value small room which looked out onto a grassy bank, ground floor, therefore was very dark
Good location and good value for b/f and facilities. Would have liked a TV channel that showed some programs (BBC World News?).
Good parking, near enough to walk into Sarlat(1 mile walk); near to a supermarket, very quiet and not disturbed at all by other guests or staff. Excellent value for money. The lighting in the room was a little on the dark side. Another light would have been beneficial.
Lovelu country side around with Dourdogne river and castles.
the stuff was wonderful very helpful and always nice breakfast is served in a very nice space. it is very easy to go for trips from there
It's a original hotel, a nice place with a beautiful park and a lake. We had a room with a terrace, very quiet, we had the impression to be in the middle of a forest although we were very near old Sarlat. The garden and the pool looked very nice and breakfast was served till noon! The road is very dark, there are no lights to show you the way. It's no problem if you know it, but for the first day it's better if your arrive with daylight.
We had a very pleasurable stay. The hotel was in a quiet location, but very close to the center of town and easy to get to other destinations. We enjoyed using the swimming pool and having a lovely view from our balcony. Overall our stay was very relaxing and pleasant in the midst of an extremely busy month of travel. None
The pool and the restuarant No
peace and quiet, very nice breakfast, relaxing milieu...would definitely return here wi-fi not accessible from bedroom
Situation and grounds Lack of staff at times - it seemed a bit deserted
Very relaxing after a drive and pleasant informality but a high standard of service and comfort. Disappointed that there were no evening eating facilities and the TV channels weren't what they said they were!
A converted monstry set in a beautiful location 2.4 Km from the carrousel in Sarlat (45 min. stroll but road busy when you leave the side road from Hotel) Very well laid out and a credit to the owner who designed it. Breakfast was excellent. Hotel was very clean, room appeared a little dark at first, but kept with old design of the building. Staff were excellent and helpful. Plesently supprised by the lack of insects considering its country setting. Loungers on the terraces. Took a while to locate the dusbin in the bottom drawer in bathroom. Pool was lovely, appeared to be a safe place for young children as they could not access the pool are without an adult due to the child (and sometimes adult) proof latches. Air conditioning in the room poorly located and due to this was not as effective as it could have been. There is no tea/ coffee making facilities in the room. One supprise for a family run hotel was that the oweners never introduced themselves and it took us a while to figure out who the owners were but they were friendly and helpful.
charming hotel with excellent service and facilities in a garden seting within walking distance of Sarlat. The grounds were beautiful with a plants and lovely pool and deck. The owners and staff were freindly and caring and made our stay delightful. Excellent buffet breakfast as well. I would highly recommend this hotel. nothing
Very nice. Great value for money.
Service was superb, and we appreciated the attention given to us by staff when we arrived, and when we had to deal with a particular problem unrelated to the hotel. Breakfasts were an unexpected pleasure. A little difficult to find initially, but not really a problem.
The staff were so friendly; they gave us helpful information based on what we wanted to do that day. We actually stayed 9 nights we could have used a hook on the back of the bathroom door to hang our wet towels but other than that, it was excellent
We liked the quiet rural location, the charming,friendly and helpful staff.The other guests were pleasant, too. The layout of our room was odd,not uncomfortable, just odd.
I thought that our hostess was extremely friendly and courteous. The rooms were spacious, and very clean, and parking was available. We thoroughly enjoyed our stay there and would highly recommend this Chambre d'Hotes.
The peace and quiet of the country side yet easy access into the busy town of Sarlat and other interesting places to see. It would have been nice to have tea/coffee making facilities in the room as there was now where to have a hot drink other than at breakfast and then the dining area was closed for the day until the following morning.
A lovely rural retreat for a visit to Sarlat. Francine, the doyenne of Le Mas, is a wonderful, attentive host.
comfort, clean, nicely furnished, efficient and helpful owener. most recomended.
Very clean. Quiet. Luxury. Rooms are excellently equipped. The heated pool is unique (indoors/outdoors). Missing restaurant. There is no coffee/tea making facility in the rooms. Parking is a problem.
The attention to service was perfect, with our breakfast served on the terrace, cushions brought unobtrusively for the loungers and chairs outside. We were helped with restaurant bookings and other arrangements. There isn't a restaurant at the hotel itself, which may put some people off, although there are so many restaurants within easy walking distance in Sarlat that it really is no problem.
Amazing room, gorgeous bathroom, great bed - best sleep ever, excellent friendly service
Lovely room, bathroom, facilities etc Air con unit was located behind the curtains which made it a bit ineffective when the curtains were closed. Breakfast expensive at 20 euros each. No tea/coffee facilities in room (though this is typical of most French hotels)
Very good stay but overpriced . Shares a pool with another hotel.
The staff was exceptional and very helpful. The cleanliness of the rooms was excellent.
Everything, beautiful room, outstanding decoration and taste and attention to detail. Extremely helpful and delightful staff. Luxury not usual in Europe No
The location in Sarlat was excellent - a short stroll in to the medieval town but far enough away to avoid the noise and traffic that built up particularly in the weekends. Our room was spacious (we upgraded) and tastefully decorated with lots of natural light and very modern bathrooms. Not having a hand basin in the toilet was not ideal.
Clos La Boetie is a very comfortable hotel and a pleasant stroll away from the numerous shops and restaurants of Sarlat. Our room was very comfortable. The breakfast we has on the morning we left was lovely. The hotel is pricey but you have to pay that for the peacefulness.
Privacy and luxury. Excellent staffing.
The room was spacious and very comfortable. The staff were very courteous and knowledgeable, responding easily to our requests (ice buckets, etc) and happily recommended nice restaurants in the area.
the room was nice and clean. the hotel is very close to the old city from 23.00 till 7.30 there is nobody from the staff in the hotel!! there were no vegetables for breakfast and no sugar free cornflex the eggs were cold . improvement is needed
I liked the fact that there was wireless internet and the swimming pool was clean and refreshing to swim in. I was disapointed with the size of the room. My wife and i went with some friends and their room was almost twice the size or our room. In the end it did not matter that much as we did not stay in the hotel much thoughi would have appreciated a more accurate description of the room or type of roo that we could have got bwhilst we were booking. i.e. it did not mention that the size of room could be very different ad even in the room that our friends stayed in, there was hardly any furniture and the room looked very bare.
We have got our parking place finally. No parking place (officially) despite promised
A clean well run hotel. We had rooms in the newly renovated annexe. Rooms were very good.
outdoor pool, big room man on reception unhelpful and dismissive
Lovely big room and big bathroom with a great view. Good to have the pool to come back to relax in after out sightseeing all day. Great location within walking distance of the town.
The hotel was within walking distance of Sarlat. The family room was very nice and on 2 levels. Children loved the pool. Staff not very friendly. Did not explain when and where breakfast was, so we went into the town and ate there. Bottle of wine expensive 35 euros for a bottle of Bergerac wine which I had a problem drinking!
Friendly staff Parking could be difficult at certain times of the day
We reserved a family room for four and it actually turned out to be a room with a loft and seating/ktichen area as well. It was amply sized for 4 people and allowed for much more privacy than just a rectangular shaped room for 4, which we were expecting. The bathroom was modern and very clean. Towels were ample and quite nice. The location outside of Sarlat was not ideal. We would have preferred to be in the city itself, as it would have been more convenient for meals, etc. However, the Sarlat area is a great base from which to tour the Dordogne area. The restaurant was only ok. One of us had a meal that was way oversalted (starter and main dish). The other meals were fine. We only ate there one evening.
Wonderful place in a very special location Room was extremely humid
A great experience for hospitality and gourmet food. A small hotel in a beautiful setting offers a great base to visit Sarlat, Domme and other interesting sites.
The hotel was spotlessly clean.
access to the town also the hotel facilities ie pool. plus the views
The hotel was clean and modern. The towels were plush and the bed linen was of a high quality. It was perched high on the hill overlooking Sarlat which did provide a nice view out of the little attic window but it also meant that the walk home from dinner was energetic and tiring. It is not very far from town, but it is all up some quite steep hills. Not really, but our room was on the top floor and we had to carry our luggage up two flights of stairs. Just something to be aware of, I guess.
Nice location in Sarlat mountain top, but no elevator so we stayed at a motel type room. Poor access to town. My complaint is we did reserve for 2 nites and stayed one because we had to leave yet they insisted on charging for the 2 nites. Having been a very frequent user of Booking I really resent that we were put in that position. Please advise.
This is a gorgeous place to stay. The family that runs it does not have good English, but are very friendly and helpful. The hotel is about 15mins walk from town (up/down hill). If you are staying in Sarlat, and have any intention of exploring the Dordogne, you need a car.
Very clean and quiet, close to town. I think the breakfast could be much better for the price.....all packaged, processed food. Wish we had just gone to a bakery for croissants and hot chocolate.
Staff very helpful and friendly and provided a good level of service. Good location. Upper floor rooms had low headroom, but we were able to change to lower floor.
Clean, new, superb staff support, location vis-a-vis Sarlat are to us the highlights or our stay at Bon Encontre.
New hotel, nice and high quality equipment, quiet and super clean room. Room should be somewhat bigger to be really comfortable.
Very charming,clean and comfortable small hotel in a walking distance to the old city. The room is not very large but well arranged as to allow longer stays. Beautiful swimming pool. Very good breakfast. The staff is friendly and helpful.
Outside centre of Sarlat so quiet. Good room and breakfast for the price.
Location Ambience re gardens and pool area
the place is nice the staff is generous and wiilling to help you when you need help the food is great and the rooms are comfortabke
The room was very well appointed and clean. The bathroom was excellent and very clean. The breakfast was good. The staff were helpful in terms of giving directions. There was good parking for our rental car. It was located outside of Sarlat with an easy run downhill into the city right into a parking lot where we were always able to get parking. For some reason the toilet did not work very well and the attitude of the manager and repair man seemed to be that it was our fault. This was the only sour note in an otherwise excellent hotel.
With all the anemities provided, we are surprised that this hotel is not rated a 3 or 4 star hotel. It even has a swimming pool. The only drawback is that the location is outside of town, and you need to drive into town for dinner, etc.
They upgraded us No
The hotel was a good value for the money. I liked having a patio behind the room and a fridge in the room. The hotel was situated up a very steep hill from Sarlat, making it difficult to go anywhere without the car. Beds were a little hard.
excellent services; very helpful and friendly staff; spoke English well enough; family run hotel; very clean perhaps not well-suited for travelers without a car since hotel is about a mile or so out of the center of town
A modern comfortable hotel close to the old town, with free on street parking
The hotel was of a very good standard and couldn't fault it. 5 minutes walk into Sarlat. Plenty off road parking. Everything I requested about the bedroom, I automatically got. Didn't have breakfast their but the Dining Room looked very nice. I do think 12 Euros is quite alot for breakfast but is the same price in all the hotels we stayed at.
Super position for walking into the centre of Sarlat. Staff at reception frosty - again. Breakfast not good value - 12 Euros for a mediocre breakfast that is poor in comparison to others at this price.
Great location within walking distance of the town
easily accessable to main tourist area
The hotel was within easy walking distance of the town which was a delight to visit. Our room was beautifully spacious. No.
friendly staff, very accommodating and helpful and the balconies were very beautiful and relaxing. They even borrowed us an umbrella for a night! the extra charge for the parking
swimming pool nothing
Close to old town Meal facilities not easily available
close to the town centre, friendly staff, good pool, air con stopped working part way through the night
The owners are the nicest hotel staff I have ever encountered. The location of the hotel was excellent, an easy walk into Sarlat, and within sight of the weekly market. Parking was a bit of a problem, but the owner can give you some great tips.
Used it as home based as we did daily outings within Sarlat and the surrounding area. No.
PLeasant staff and very near the historic old town Small rooms and no restaurant
Friendly proprietor - spoke good English and very helpful. Hotel close to old city and bus stop. Good sized bedroom and ensuite.
The hotel is in a great location, close to the center of town, bus station post etc.The owners were friendly and helpful- delightful. The room clean and nicely furnished..
One of the best hotels I have ever stayed in. Very friendly and professional staff (I believe, it's family owned hotel), unbeatable location (easy to drive around Dordogne river and 15 minutes walking distance to the center of Sarlat), comfortable rooms in excellent condition, etc. It gives you homey feelings while still staying in one of Hundred Year War cities. Hotel even has its own parking which I consider impossible in medieval city. Also, it's reasonably priced paid parking next to the hotel. I would recommend this hotel to everyone who is going to spend time in Sarlat. Nothing
Friendly English speaking staff in this region is rare, so the staff here are really of great help to me. I think this is a family-run hotel. Decent room with a great location, only 1 minute away from the center of Sarlat. Free internet use is a plus.
The pool was a perfect feature after a long and hot train ride. It was thrilling staying in such an ancient dwelling with all the most modern appliances. Beautiful views from every window. Great wine choices. Breakfast superb. The facility didn't serve dinner. There was a big thunderstorm so we didn't want to walk into town. Fortunately we had food with us and our host invited us to eat in a common area. Host kindly picked us up from the train station it was a 20-30 min walk
Location Bar closed early
Good in general, looks new or just refurbished, pleasant and relxed atmosphere, comfortable. Extremely helpful and friendly staff. 5 to 10 minutes walk from the historical centre, but the walk itself is very nice, we enjoyed it. On Saturdays there is a market that starts nearly from the hotel door which is great. 1.The air conditioning did not work for the 2 nights we stayed at the hotel, it was over 30 degrees and even though we were provided with fans, it did not resolve the problem. 2.The french windows of our room faced the street so we had to keep the curtains always closed and use electric lights. 3.No channels in other languages than French.4. Breakfast is expensive. We had it in one of the charming cafes down the street and for two it cost us less than what the hotel offers it for one.5. Our "double bed" was in reality two single beds moved together. All that said, we still enjoyed our stay and would come back.
Good location, friendly staff None
The gentleman that checked us in carried our bags up the stairs. It didn't feel like a 3 star hotel. Pretty basic, no wifi in the rooms.
The hotel was in quite a good location, within easy walking distance of the old town. The hotel and rooms were very attractive and comfortable and the staff were very helpful.
Close to historical centre, clean, moderate pricing, ample parking space available, though you have to pay extra for this.
Shower spilled over to bathroom floor.
freindly staff very clean spacious lounge location 200 meters from center of sarlat
The ability to walk to the center of the village quickly. I did not trust the doorlocks. I've never seen locks like the one on our door.
Comfortable and well furnished modern room. Small, but quite acceptable.
The staff was very helpful and the facilities good. It is a very attractive property in a beautiful and interesting town. The climb down from the parking area and the climb back up is not any fun, although the fact that the parking is free mitigates the inconvience.
Very friendly staff, clean rooms and pool. Initially very difficult to locate. Pool not open until afternoon. Steep slope to pool but worth the effort.
This was a very attractive and comfortable hotel although more suitable for a weekend break in the season. Unfortunately there was no indication on your website that the hotel was only booking a few of their rooms (resulting in lack of atmosphere) and that the restaurant was closed out of season. This demanded a car journey into town for dinner in the evening which would not have been our preferred choice.
the clean room very small room.
It's a very elegant yet traditionnal place.
Very accommodating hosts and a beautiful position overlooking the town
Great hotel, superb price, swimming pool, free wireless internet, staff available if needed but not in your face Can hear the TV in other rooms