Things to do
General
Services and conveniences
Dining
Accessibility and suitability
Bathroom
Basics
Media and entertainment
Outdoor
Family friendly
Spa
Parking and transportation
Workspace
Fitness
Laundry
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They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What can I expect from the hotel's breakfast?
The Heilstollenweg Breakfast is highly praised by guests for its quality and variety.
Are the beds comfortable?
Guests have described the beds as clean, warm, and comfortable, ensuring a good night's sleep.
Is the hotel suitable for families with children?
The hotel offers a great swimming pool for kids and outdoor play equipment, making it a suitable choice for families.
What are the dining options at the hotel?
The hotel offers an amazing restaurant with great dinner and breakfast options, as well as a bar/lounge for a relaxing evening.
Is the hotel staff accommodating and friendly?
Guests have praised the neatly dressed and friendly staff, providing an authentic German feel and amazing service.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Room Selection
Consider requesting a room away from the smoking area to avoid any potential smoke odor issues, as mentioned by some guests.
Nearby Attractions
If you're interested in skiing, note that the nearest ski lift is a 7-minute drive away, contrary to the information about the hotel's proximity to a ski lift.
Family-Friendly Amenities
Families with children can enjoy the great swimming pool, but it's advisable to ensure that the ages of the children are correctly recorded during booking to avoid extra charges.
Dining Experience
Guests have praised the restaurant's dinner and breakfast, but be aware that the pool and sauna may require reservations due to COVID-19 restrictions, and it's recommended to inquire about this in advance.
Staff Interaction
While most staff members are friendly, some guests noted limited English proficiency among the staff, which could be a consideration for English-speaking guests.
Room Comfort
If you value spacious bathrooms, be aware that some guests found the bathroom size relatively small compared to the room size, with issues related to water flow in the shower.
Service Experience
The hotel offers an authentic German feel and excellent service, but it's important to note that the pool and sauna may have limited availability due to COVID-19 restrictions, so it's advisable to check in advance.
Best Times to Visit
For a pleasant stay, consider visiting when heavy snowfall is expected if you plan to use the nearby ski lift, as it operates mainly during such conditions.
Health and Safety Measures
The hotel has implemented various safety protocols, including contactless check-in/check-out, hand sanitizer in guest areas, and regular disinfection of accommodations, providing reassurance to guests concerned about health and safety.
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 11:00 AM |
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Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |