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Comfortable beds and pillows, relatively quiet in room. When a room change was requested, it was provided quickly and the new room was in great shape. First room we were given (#141) smelled very strongly of dogs. The A/C was running constantly and we were chilly, so we turned that off and the smell worsened significantly. Requested and were given a new room. Also, fan in bathroom and variable fan control in room would be really nice.
Pool hours. Only 9am - 9:30pm Too close to expressway. Loud at night if your room is in the back.
The price for the room was excellent . The staff was friendly and informative. The location right off of 91 was very conveminet. No lobby to watch television while the family is sleeping and no breakfast .
Pool was great for children.
Fantastic experience! For the rate of 75.00 a night, it was perfect. Husband and 7 year old son were on a small Getaway from CT. Pool was clean, room as well. Staff very friendly. No issues at all, would stay there again!
The king sized bed was unbelievably comfortable, we slept so well! There weren't any bath robes
Convenient to Deerfield, MA, and surrounding attractions; spacious rooms; great breakfast. No complaints!
The Grab and Go bags were great! They were excellent treats for our road trip and hikes into the countryside.
Nice room. Sweet management. We got jostled around with flight reservations and they were understanding and accommodating. Nothing, really. It was a little pricey. But nice.
Unlike so many hotels at this price point, everything at the inn seemed clean and well maintained. I was pleasantly surprised by nice quality towels and a cozy down comforter - definitely a step above! The WIFI was a bit spotty, and I would have liked movie channels - totally first-world problems!
From the owners, to the charm, the cleanliness, to the homemade muffins-the Crumpin Fox Inn was wonderful!
This is our second time here, the owner is very friendly and nice. We get personal attention. The room is dated but clean.
The young man on the afternoon/evening shift went well out of his way to get my husband enough coffee kits. He was professional, kindly, diligent, and considered it absolutely part of his job. Which I think is appropriate, but he was just so decent about it. It's right by the freeway but we had little road noise. A good grocery, gas station, and some convenient shops are right across the street. "Real" food and fast food are within a block. Beautiful views are right down the road. The manager was surly and gave the impression that giving us her attention was a favor. I didn't care for that. She wasn't intentionally unpleasant, she just seemed to be a distant person who was never really trained for customer service in the hotel industry. The phone didn't work and this message got lost from one day to the next, so it never worked during our stay. As a result, the cleaning staff couldn't reach us by phone, so we never got towel/trash service, let alone a working phone. (The day people really didn't seem to have it together.) More on the cleaning ... the carpet was kinda sticky all over. I've been on worse floors, but at this price point, I expect the carpet to be completely non-sticky. Sticky carpet is creepy and revolting. The door of the cupboard holding the mini-fridge creaked horribly and was stiff. I avoided using it because of my carpal tunnel issues, and my husband avoided it because of his sound sensitivity. So much for using the fridge! All it needed was some graphite or silicon lubricant, or better yet, 5 minutes with a screwdriver and 5 more with a wood-planer.
Friendly staff, room was clean Wish breakfast had more options
Nothing Was dirty and full of welfare rats.
The staff were so helpful. The motel room was clean, bed unbelievably comfortable...Owner deserves great success. The motel is getting a makeover and Jim is doing an AMAZING job. He is genuinely interested in making your stay memorable. The views are inspirational....A little bit of Heaven. An added bonus is its majestic sunrises....You know how the saying goes, "It's great to be home?" It's not!!! Wish we were still there...Can't wait to go back again and again.....
Air conditioner wasn't working and pool wasn't filled
Needed a place to stay to for a night with a white water rafting trip, the place wasn't clean and they double charged me which took me two weeks to recoup. Unhelpful and unclean. There corporate office is even worse, no one could help with a double charge.