Pros (+) Location, comfort and staff
Cons (-) Menu was 'fair' - health club a bit unkept
5 stars
Kempinski Hotel Shenzhen
Photos of Kempinski Hotel Shenzhen
Overview
Luxury hotel with free parking connected to a shopping center in Shenzhen This smoke-free hotel features an indoor pool, a restaurant, and a health club. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a sauna, and coffee/tea in a common area. Kempinski Hotel Shenzhen China offers 383 air-conditioned accommodations with safes and complimentary newspapers. Rooms open to lanais. Each accommodation is individually decorated. Beds feature down comforters and premium bedding. 50-inch Smart televisions come with cable channels. Bathrooms include shower/tub combinations with rainfall showerheads, bathrobes, slippers, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested. Recreational amenities at the hotel include an indoor pool, a health club, and a sauna.
Latest deals for Kempinski Hotel Shenzhen
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Kempinski Hotel Shenzhen
- Indoor pool
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Valet parking
- Free parking
- Business center
Services and conveniences
- ATM on-site
- Business center
- Car rental
- Safety deposit box
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- Tour desk
- Express check-out
- 24hr front desk
Dining
- Minibar
- Restaurant
- Bar/Lounge
- Breakfast in the room
- Tea/coffee maker
- Food can be delivered to guest accommodation
General
- Family rooms
- Seating area
- Slippers
- Telephone
- Storage available
Pool and spa
- Massage
- Heated pool
- Indoor pool
- Sauna
Parking and transportation
- Airport shuttle
- Free parking
- Valet parking
- Private parking
Accessibility and suitability
- Non-smoking rooms available
- Increased accessibility
- Elevator
- Designated smoking area
Bathroom
- Bathtub
- Hairdryer
- Bathrobe
Laundry
- Laundry facilities
- Ironing service
- Laundry service
Basics
- Free Wi-Fi
- Internet
- Air-conditioned
Workspace
- Fax/photocopying
- Desk
Things to do
- Gift shop
- Beauty salon
Health and safety
- Daily housekeeping
- Safe
Family friendly
- Babysitting or child care
- Cribs available
Fitness
- Fitness center
Reviews of Kempinski Hotel Shenzhen
8.5
Very good
447 verified ratings
Wonderful
189
Very good
87
Good
84
Okay
36
Fair
26
Mediocre
12
Poor
13
Summary of reviews
Guests say
Guests appreciated the hotel's great location and exceptional service, particularly highlighting the helpfulness of the staff. However, there were several complaints regarding cleanliness, particularly in the bathrooms and room dustiness. Overall, the hotel is seen as comfortable and convenient, but improvements in cleanliness are needed.AI-Generated from customer reviews
Reviews(1)
Q&A(5)
Tips(10)
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The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the common comments about the hotel's location and service?
Guests commonly praise the great location, comfortable bed, and helpful staff.
What are the main concerns about the hotel's facilities and services?
Some guests mentioned that the swimming pool is not open, and a few found the bed and pillow too soft.
What practical information can you provide about the hotel's location and nearby attractions?
The hotel is conveniently located next to Houhai metro station, with several malls in the area. Guests can expect construction noises during daytime and weekends due to nearby constructions.
What are the positive aspects of the hotel's amenities and services?
Guests appreciate the big hotel and rooms, great service, and the hotel's proximity to Coastal City mall and metro.
What are the common comments about the hotel's cleanliness and customer service?
Guests commonly praise the friendly staff, clean hotel, and the great location of the hotel.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a View
Several guests recommended choosing a room with a balcony facing the fountain for spectacular views.
Consider Low Season Travel
February is mentioned as the low season, which could offer a quieter and potentially more affordable stay.
Nearby Attractions
The hotel's proximity to attractions like Zhongshan Park, Window of the World, and He Xiangning Art Museum make it a convenient choice for sightseeing.
Room Cleanliness
Some guests mentioned issues with cleanness, so it's advisable to check recent reviews regarding this aspect before booking.
Breakfast Variety
While some guests praised the breakfast variety, others found it lacking. It's recommended to manage expectations for the breakfast experience.
Language Barrier
Guests highlighted challenges with English communication, so it's advisable to use translation apps or basic Mandarin phrases for smoother interactions.
Smoking Area
If sensitive to smoke, be aware that some guests mentioned encountering smoking in certain areas, and it's advisable to request a non-smoking room.
Check for Construction
Some guests reported construction noise nearby, so it's advisable to inquire about any ongoing construction activities during the stay.
Transportation Convenience
The hotel's proximity to the Houhai Metro station and availability of an airport shuttle make it convenient for exploring the city and traveling to and from the airport.
Consider High Season Impact
August is noted as the high season, so it's advisable to book in advance and expect potentially busier surroundings.
Location
Hai De San Dao Hou Hai Bin Rd, Shenzhen 518000
What's nearby
- Shenzhen University1.2 mi
- Shenzhen Bay Control Point1.4 mi
- Window of the World2.6 mi
- Overseas Chinese Town2.7 mi
- China Folk Culture Village3 mi
- Shekou Industrial Zone3.1 mi
- Happy Valley3.3 mi
- Port of Shenzhen3.6 mi
- Shenzhen Cultural Center7.7 mi
- Huanggang Port8.9 mi
- SEG Plaza9.6 mi
- Shenzhen Stadium10.4 mi
Policies
Check-in/Check-out | Check in anytime after 2:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Kempinski Hotel Shenzhen
Low season | February |
|---|---|
High season | January |
Average price (weeknight) | $119 |
Average price (weekend night) | $100 |
When to book a room at Kempinski Hotel Shenzhen
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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See most recommended stays in ShenzhenGood to know
Value for money | 8.5 |
|---|---|
Distance to city center | 7.6 mi |
Nearest Airport | Shenzhen |
Distance to airport | 11.0 mi |
Everything you need to know for your stay in Shenzhen
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