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Breakfast menu and the staff there, front desk staff Very helpful and responsive; we were initially in a ground floor room. The slider door could not be locked. The front desk staff were very quick to address that problem. See above: the slider door in our first room could not be locked. We were given a new room, but that should not have happened in the first place. That said, we would still go back there. It is a very comfortable hotel.
The hotel is esthetically pleasing and very clean since it is new. It is also centrally located so there are lots of shops and restaurants within walking distance of the hotel. The staff was wonderful! I found that there was not enough lighting in the hotel. Even the elevators seemed very dark. On more than one occassion, I had to help an elderly person with the correct way to swipe their card in the hotel since they could not see very well due to the poor lighting. I found the rooms to be dark as well.
Trendy design...if you like that sort of thing. music in lobby and hallways
Food at breakfast To dark in the rooms and elevetotrs. No coffee machine with coffeee in the rooms. Closet to small, Shower no pressure and was leaking at two connections. No towel for the swiming pool. No info book, pens, paper in the room by the phone. Hotel is using styrofoam plate for breakfast, this is supose to be a 4 start hotel, not acceptable.
The Unique design of this Hotel was spectacular! The beautiful landscaping, and patio, with its great view overlooking the river in Sherbrooke was spectacular. At night the entire Hotel is Lite up as well as the river and the "River Walk" with the Gazebo.It was ideally located in Sherbrooke at the centre of the Main Village.
The staff were all very friendly and helpful with all our questions and the rooms were very clean and neatly laid out. The rooms don't have coffee makers and there isn't an ice machine on each floor.
We visited during the summer festival that had a fireworks contest. The view from the hotel's patio was fantastic! We liked everything about the hotel
Friendly, renovated rooms... new TVs, furniture, etc hallways looked a little rough - ceiling tiles falling down, marks on walls etc.
The stay was amazing and joyful, will do it again..
Proximity of restaurants Cooridors on floors need renovating
comfy beds, quiet, able to sleep well. outside parking and pool closes to early to my liking. (8H45) I go thr the gym at 7h30 til 8h30 and that gives me only 15 min of pool time.
Close to highway
Hotel is located close to highway,easy access.Located close to restaurants.We had a king room that was well apportioned,very comfortable and clean. Staff at front desk very nice.\ and helpful. If breakfast was better I would give this hotel a higher rating. Breakfast was included with booking and is something that should be skipped.
Le festival Lac des Nations was excellent and the hotel was in walking distance. The staff was outstanding. The couple in charge were very nice and their children were also professional and courteous. The room was huge (Jardin de Luxembourg) It could have been cheaper...but that's asking alot. At xxx the value was there!
Staff, continental breakfast, rooms with great beds
Clean rooms and a good breakfast !!!!!
Leaving Top floor room with no elevator. Breakfast offerings but with no place or tables to eat it. Difficult carry to our room.
Continental breakfast is a big plus Given the price we paid it seemed a little remote, and the ice machine was not in working order; although not a big deal it was certainly an inconvenience. I'd be interested to know how long it has not been in working order.
Good clean room. Great continental breakfast. Good access to the downtown restaurants and amenities We booked it on kayak because it came up in the search as being a hotel where we bring our dog. When I checked in and confirmed that we had our dog with us, the front desk staff was upset with me, told me I was very lucky for even being able to stay with my dog and kept complaining about how she would get in trouble for letting this happen. I felt like a criminal for having brought out dog and like it was a huge inconvenience. Definitely not a welcoming environment for pets.
over night stay on route to Quebec no
The convienience of being close to everything such as family, shopping, restaurants, etc without being in the heart of a noisy, busy city.
very convenient. Everything was the right place. The continental breakfast was better at another comfort inn. The one at Ste-Helene de Bagot was better.
the staff, the cleanliness, the free internet, parking, comfortable beds, close to Baton Rouge
The location was perfect not too far form Magog nor Sherbroke, close to the highway and on a good position to enter on the parking lot, close to the corner. no space around to eat the breakfast, we have to bring it in our room, old design, needs an update on the decoration outside, not enough plants and flowers, seems very old.
The pillows were comfortable Almost everything else. I've stayed at numerous Comfort Inns before but never as run down and ill equipted as this one. We checked out earlier than planned and ended up going over to the Delta Hotel because we didn't like it that much
The staff were extremely helpful and even though it was late at night, he offered to change my room to 2 twin beds as there were 3 of us and the room given to us was originally a queen bed. NA
Fair price and overall clean room and good location The air condition was noisy and not very cool.
I was moved to a better room bed
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Although a free breakfast is listed as part of the amenities at this hotel, there wasn't any free breakfast. There also wasn't any $* credit toward a breakfast at a nearby restaurant. So this selling point was bogus. Keep it in mind. The hotel room itself was clean and comfortable. I'd stay again if the rates were lower since other hotels offer a free breakfast for the same rates.
Proximity to main highway was great. Restaurant connected to hotel made getting breakfast easy to get without having to brave the outside weather. Receptionist had great people skills and tried her best to answer our questions and accommodate our requests
The hotel was located off the highway in Sherbrooke, near fast food rest. and a movie theater. It was an old hotel but for the price, it was not bad. There is not much to see here so it was a good rest stop before venturing towards Quebec. Clean, comfortable and affordable.
We went there because our trip was last minute and there wasn't anything available in Magog, our real destination. When we arrived, we noticed that there was a tail-gate party in the parking of the hotel. It was 4 in the afternoon and the party was in full swing. We had problems the next morning logging to the hotel Wy-fy system, with our laptop. I went to the front desk and asked for assistance. The clerk informed me that an employee with internet knowledge would be arriving within the next 10 minutes and she'd give us a call. It was 8AM, at that point. When we checked out at 10:30, the clerk asked me if I had gotten assistance. I told him no. He turned and asked a woman in the adjoining office, why she hadn't called us. She answered loud enough for everybody to hear that... She was to busy and she didn't have time for that king of ''&?%''. So go elsewhere.
This guest did not leave comments about this hotel.
Small roadside motel outside of Sherbrooke. Some road noise but rooms were clean, water was hot, tv and fridge worked. Main downside was the beds were very firm. For the low price it was good value.
Staff very helpful A bit expensive for location and year of the motel
It was very clean even if the room was very small and no table to work with your computer.It met my expectations for that day. Also the clean pool was a plus.The price was good for what I had. work space
It was clean. We took it because it was cheap (but it ended not being so because charged more to get 2 beds). The beds were hard. We knew it was out of the way but took it for rice but then price a lot more for 2 beds.