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|Value for money||7.9|
|Distance to city center||0.8 mi|
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I have to think hard to list positive points. The impression I got from the listing was of a comfortable and 'green' (Valley Garden!) hotel. It was neither. Staff was friendly at check-out and the location next to the centre was pleasant.
Where to start? Elongated rooms, with one window at the far end make them unpleasantly dark. I didnt find the hot water, and with a room on the 9th floor and the elevator frequently not working there was a healthy but quite streneous trek up the stairs. The bed was very uncomfortable - way too hard not to end up with painful joints in the morning. The layout of the small bathroom is a misfit. The shower head is just centimeters away from the toilet - there is no curtain, so after a shower the whole floor is flooded, and everything wet. Not pleasant for anyone. My Bangladeshi travel companion found the breakfast bad by any standard, for a westerner the choice was nearly non existent. But if a hotel doesnt have western visitors, why bring out more than toast and jam?
Air-conditioning quality should improve immediately. Thanks.
The rooms were clean and standard of décor was good for the standard of the hotel.
The hotel shown shuttle bus service on the website without any mention of the charge which is why I booked this hotel as I thought I can save money on transport and not go to a cheaper hotels. When I arrived at the hotel I was told that I have to pay BDT 1200 for the airport drop off. After few moments of unhappy haggles I agreed to pay for the drop off only to receive a phone call 2 hours that I have to pay BDT 1500 for the airport drop off. The staff lacked customer service skills and room service was poor as I had to call several times to get the water and plates for dinner.
Room was not well prepared.
A stay at Hotel Valley Garden places you in the heart of Sylhet, within a 5-minute drive of Keane Bridge and Shahi Eidgah. Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
based on 36 reviews
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