Recent Reviews
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- Negative
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8.6
Had to check in our carry on luggage
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2.0
I liked nothing about this airline. The customer service was awful. The flight time changed to one hour earlier which left my party and I without a flight home from Amsterdam while we needed to reach Florida. The customer service desk was absolutely awful which provided no help at all. We asked the desk where to check in for the our flight which was apparently already boarding, while the woman told us to go wait in line. After waiting in line for 30 minutes, the check in desk told us that it was too late to check in for the flight. This led us to spend over $1000 on a new flight home. Thank you TUIfly.
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10.0
The service was good and the equipment much better that expected Not many choices on food
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7.3
I got to stretch for a bit The whole clearing customs and back to the same plane again
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8.6
The plane was comfortable and the staff was extremely helpful & friendly.. You couldn't check in on line and the website didn't have a english language option.
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5.0
I loved how accommodating the crew was. Hated that I could barely fit in the seat. Need a way to upgrade to a better seat.
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7.0
The 787 Dreamliner was a fabulous experience in air travel. BIG decision is to pay the extra money for COMFORT class rather than to fly economy. Makes a BIG difference! Entertainment options (movies) were not of interest; could upgrade the duty free options for purchase. Crew was pleasant yet had to wait a long time to get them to recognize the crew light to address the entertainment issues.
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5.0
i did like the plane was thier..and we did not have to wait.. check in bag was pleasant. the crew was good...i did like the fact the return flight was direct to Sanford, so i could off and drive home... i did not like the lack of leg room...charging for non alcoholic beverages,the lay over in Miami with the passengers getting on and off was good the fact we were told to stay in our seat was not.. would have been nice to walk around the aircraft... i did not like the returning flight check in. the extra hour added to the boarding timeon my boarding pass. caused an not needed act of hurrying... . and still we had to wait for crew...the marketing confusion of which airline tui or arke fly does not help...
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8.0
Crew very helpful & friendly Seating tight, meal not very good
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8.0
For the price, can't be beat. Very nice plane and pretty comfortable flight Check in desk is in terminal j, not f, which was posted on the website.
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8.6
Had to check in our carry on luggage
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10.0
The service was good and the equipment much better that expected Not many choices on food
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8.6
The plane was comfortable and the staff was extremely helpful & friendly.. You couldn't check in on line and the website didn't have a english language option.
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8.0
Crew very helpful & friendly Seating tight, meal not very good
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8.0
For the price, can't be beat. Very nice plane and pretty comfortable flight Check in desk is in terminal j, not f, which was posted on the website.
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7.3
I got to stretch for a bit The whole clearing customs and back to the same plane again
review from
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7.0
The 787 Dreamliner was a fabulous experience in air travel. BIG decision is to pay the extra money for COMFORT class rather than to fly economy. Makes a BIG difference! Entertainment options (movies) were not of interest; could upgrade the duty free options for purchase. Crew was pleasant yet had to wait a long time to get them to recognize the crew light to address the entertainment issues.
review from
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2.0
I liked nothing about this airline. The customer service was awful. The flight time changed to one hour earlier which left my party and I without a flight home from Amsterdam while we needed to reach Florida. The customer service desk was absolutely awful which provided no help at all. We asked the desk where to check in for the our flight which was apparently already boarding, while the woman told us to go wait in line. After waiting in line for 30 minutes, the check in desk told us that it was too late to check in for the flight. This led us to spend over $1000 on a new flight home. Thank you TUIfly.
review from
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5.0
I loved how accommodating the crew was. Hated that I could barely fit in the seat. Need a way to upgrade to a better seat.
review from
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5.0
i did like the plane was thier..and we did not have to wait.. check in bag was pleasant. the crew was good...i did like the fact the return flight was direct to Sanford, so i could off and drive home... i did not like the lack of leg room...charging for non alcoholic beverages,the lay over in Miami with the passengers getting on and off was good the fact we were told to stay in our seat was not.. would have been nice to walk around the aircraft... i did not like the returning flight check in. the extra hour added to the boarding timeon my boarding pass. caused an not needed act of hurrying... . and still we had to wait for crew...the marketing confusion of which airline tui or arke fly does not help...
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