Mkonge Hotel

The hotel is located in a superb and peaceful area, offering a great view and beachfront access.

While the staff is friendly and helpful, some guests have mentioned that there is room for improvement in terms of customer service professionalism.

Guests have expressed concerns about the need for heavy maintenance in the rooms, including issues with mosquitoes, old furnishings, showers, and toilets.

The hotel promptly replaced non-working fridge and ensured the air conditioning was functioning well. However, some guests have suggested that the mattresses could be replaced for better comfort.

The breakfast is described as fair and minimal, with some guests noting that it covers the essentials but lacks variety.

Several guests mentioned that the rooms are in need of maintenance, with issues such as mosquitoes and aging furnishings. It may be beneficial to inquire about the condition of the rooms before booking.

Some guests noted that the breakfast offered was the same every day, while others found it minimal. If you prefer a diverse breakfast, you may want to explore nearby dining options.

Many guests appreciated the friendly and helpful nature of the staff. If you need assistance during your stay, don't hesitate to reach out to the accommodating hotel staff.

Despite the hotel's current state, some guests highlighted its potential due to its location and beachfront views. If you value a peaceful location with ocean views, this hotel may still offer a worthwhile experience.

While some guests experienced non-working appliances, such as fridges, others reported prompt replacements. It might be wise to check the functionality of amenities upon arrival and request replacements if necessary.

Feedback on customer service varied, with some guests suggesting that staff members need retraining. Keep this in mind and manage your expectations regarding service professionalism.

Since the hotel's breakfast received mixed feedback, consider exploring nearby dining options for a varied and satisfying dining experience.

Many guests appreciated the hotel's peaceful location. If you seek a tranquil environment, this aspect of the hotel may align with your preferences.

Opting for a room upgrade with a view of the ocean could enhance your experience, as several guests praised the superb location and views.

While the hotel has potential, it's important to note that some facilities, including showers and toilets, may appear aged. Adjusting expectations for the overall condition of the facilities could contribute to a more satisfying stay.