The hotel stole $22 from my deposit and claimed I had only paid them another amount. I confronted them and they refused to refund me. They sent me video of me paying the deposit and it proves my claim. I'm not going back. They are dishonest.
3 stars
Hotel Cerro Lodge
3 Km Sobre La Calle Vieja A La Barca, Tárcoles, Costa Rica
Tárcoles, Costa Rica
See location+506 8448 0119Photos of Hotel Cerro Lodge
Overview
While you're here, you can enjoy all the comforts of home and more, including free WiFi and a flat-screen TV, as well as a garden and air conditioning. Other amenities include laundry facilities, towels, kitchenware and utensils, and a picnic area.
Latest deals for Hotel Cerro Lodge
Amenities at Hotel Cerro Lodge
- Snorkeling
- Outdoor pool
- Restaurant
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Free parking
- Wi-Fi available in all areas
- Flat-screen TV
- TV
Accessibility and suitability
- Entire unit located on ground floor
- Entire unit wheelchair accessible
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Accessible by elevator
- No smoking
- Designated smoking area
- Private entrance
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Towels
- Free toiletries
- Shampoo
- Body soap
- Air-conditioned
Bathroom
- Shared bathroom
- Shower
- Hairdryer
- Toilet
- Toilet paper
- Public bath
- Private bathroom
General
- Seating area
- Garden view
- Inner courtyard view
- Interconnected room(s) available
- Landmark view
- Lockers
- Mountain view
Things to do
- Gift shop
- Hiking
- Eco tourism
- Fishing
- Golf
- Snorkeling
Kitchen
- Microwave
- Tea/coffee maker
- Refrigerator
- Dining area
- Kitchen
Outdoor
- Terrace/Patio
- Balcony
- Outdoor dining area
- Outdoor furniture
- Garden
Services and conveniences
- Concierge service
- Meeting/Banquet facilities
- Room service
- Tour desk
- 24hr front desk
Parking and transportation
- Airport shuttle (surcharge)
- Free parking
- Private parking
- Shuttle service (additional charge)
Dining
- Snack bar
- Restaurant
- Food can be delivered to guest accommodation
- Dining table
Pool
- Outdoor pool
- Plunge pool
- Pool towels
- Pool with a view
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- TV
Laundry
- Laundry facilities
- Laundry service
Bedroom
- Clothes rack
- Wardrobe or closet
Workspace
- Fax/photocopying
- Desk
Health and safety
- Daily housekeeping
Family friendly
- Kids meals
Reviews of Hotel Cerro Lodge
8.4
Very good
1908 verified ratings
Wonderful
1024
Very good
431
Good
197
Okay
94
Fair
65
Mediocre
33
Poor
64
Summary of reviews
Guests say
Guests appreciated the hotel's beautiful location and cleanliness, with many enjoying the tranquil atmosphere and good value for price. However, there were significant complaints about service, particularly regarding dishonesty and poor amenities in some areas.AI-Generated from customer reviews
Reviews(1)
Q&A(5)
Tips(10)
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Score by provider
8.4 out of 10
506 reviews
7.6 out of 10
2 reviews
2 out of 10
1 review
All reviews
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the best times to visit Hotel Cerro Lodge?
The high season at Hotel Cerro Lodge is in July, while the low season is in October.
How is the food quality at Hotel Cerro Lodge?
Guests have mentioned that the food quality at the hotel can be inconsistent, with some positive experiences and some concerns about the state of the food and the service in the restaurant.
Is parking available at Hotel Cerro Lodge?
Yes, the hotel offers free parking and private parking for the convenience of guests.
What can guests expect in terms of cleanliness at Hotel Cerro Lodge?
Guests have reported mixed experiences with cleanliness, with some mentioning concerns about the unkept grounds and broken pool chairs, while others have appreciated the clean rooms and grounds.
How is the quality of the beds at Hotel Cerro Lodge?
Guests have generally found the beds to be comfortable, providing a good night's sleep during their stay at the hotel.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Room Selection
Some guests recommend choosing a room with a balcony facing the fountain for spectacular views.
Nearby Attractions
The hotel is close to Carara National Park and the beach, offering opportunities for wildlife and bird watching.
Service Quality
Several guests praised the friendly and helpful staff, particularly mentioning a waitress named Kaylin and the overall kind staff team.
Value for Money
Some guests felt that the hotel was overpriced, especially for dormitory stays, and suggested that the hotel should lower prices or add better perks to improve value.
Accessibility
It's advisable to have a car for getting to the hotel and exploring the surrounding area, as mentioned by some guests.
Dining Experience
While the restaurant offers a great place to watch wildlife, some guests experienced issues with the quality and service of the food, including long wait times and food presentation.
Room Facilities
Guests reported issues such as spotty or no Wi-Fi, maintenance problems with amenities like TV and lighting, and cleanliness concerns in some rooms.
Unique Experiences
The hotel provides opportunities for bird watching, with macaws coming right up to the restaurant, creating a unique and memorable experience for guests.
Pricing Transparency
Some guests mentioned discrepancies in pricing, particularly with taxi fares, and recommended clarifying transportation options and costs with the hotel staff.
Safety and Hygiene
While the hotel has safety measures in place, some guests expressed concerns about cleanliness and maintenance, particularly in shared facilities and outdoor areas.
Location
3 Km Sobre La Calle Vieja A La Barca, Tárcoles
What's nearby
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Hotel Cerro Lodge
Low season | May |
|---|---|
High season | December |
Average price (weeknight) | $73 |
Average price (weekend night) | $64 |
When to book a room at Hotel Cerro Lodge
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Hotel Cerro Lodge
FAQs when booking at Hotel Cerro Lodge
Nearby hotels and places to stay
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See most recommended stays in TárcolesGood to know
Value for money | 8.5 |
|---|---|
Distance to city center | 2.8 mi |
Nearest Airport | San José Juan Santamaria Intl |
Distance to airport | 30.2 mi |
Everything you need to know for your stay in Tárcoles
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