Very good location. Helpful staff. I chose the hotel on the expectation that one of the outdoor pools would be heated for the children - it was not. Otherwise great trip.
pool and snack bar was good,the breakfast was excellent and the staff were fantastic at meal times very friendly to our 3yr old . main bar and reception could have been run better example when we arrived on tues at 7pm we were told are room was not ready because of a late check out , i have a 3 year old so you can only imagine my frustration of having to wait for 30 mins , but the flip side was i got a lovely room and i would go back.The coffee cups were small and pricey.
Good location, nice garden, close to the beach "playa dorada", plentiful breakfast, very good value for money.
The young people on reception were wonderful & friendly and it did help that they spoke English. The cleaning ladies were very good too.Loved the location; would stay again. Value for money!The entertainment was really good. Especially the "Supremes". The Spa and some areas |& rooms would benefit from upgrading.Also should be strict guidelines about noise & ball playing round the swimming pool areas.I have stayed at all kinds of hotels all over the world and would say (inspite of the exchange rate) yours is good value for money. I think that is the key; offering good value.
the meals service from the workers in the reception and the restaurant
I have stayed there on 3 previous occasions. The location is fantastic, you can walk to beach, restaurants etc. etc. This time, the food was not great. Steak and other meats served were usually tough cheaper cuts. We were half board.
Close to the beach The dinner. The meal in the buffet was really very low quality.
Relaxed atmosphere, good location, quiet. Rooms could do with an update, decor and furnishings quite dated.
spacious room , price quality was great, upgrade possible I was offered an upgrade for 10 euros but they took too long to clean the room so I finally got another one too close to the pool, since they have activities from 10:30 to 23:30 there was a bit too much noise
The facilities, the quality of the Hotel, the shows
the room was very clean and comfortable, reception staff were fine , to be honest we didnt spend much time in the hotel... only slept there. was not happy with the TV channels they dont really cater for english speaking people. Definatley was not happy with the half board option, breakfast was ok but dinner was very bad wouldnt recommend this option to anyone. also the pool area is a disgrace there isnt enough sun chairs and if you do seem to get one, you will be practically sitting on the person next to you.. very bad.
room size very good also nice bright room,lovely view wine selection very dissapointing
location was great,rooms very big and beds comfartable. room was to far away to carry cases,long way to lift as no lift on first floor,i have bad back and did struggle on day of arrival and then departure with luggage.
Modern hotel, spacious rooms, very clean, friendly staff, good food, excellent facilities and activities, right on the beach, three pools, entertainment in hotel bar at night with good number of restaurants, bars and shops within walking distance. Would recommend. Placement of hotel on booking.com map is incorrect, hotel is actually located between the Los Jameos and the Beatriz Hotels and is a 30 minute walk from the main strip at Puerto Del Carmen. There was some airport noise however we did not mind this.
Incredibley large room, excellent kitchen (we stayed half board and got an incredible selection of foods every day), they had programs every evening,. Excellent sea view, beach right across the hotel.
Staff very friendly, rooms spacious and cleaniness of a very high standard. Looking out on the beach with lots of safe areas for walks Children prefer British style breakfast ... did not like spanish sausages and rashers. Other than that food was nice
sea view room location and staff.
2 Single beds push togather to make a double bed, is what i am mostly dissappointed about, otherwise everything else was perfect.
It was resonable value I would like tea making facilitty in the room
Pool area was good, room clean and tidy The bed was a bit hard, and the hotel was a fair way from Puerto Del Carmen, though to be fair there were a few restaurants in Matagorda nearby.
The peace and queit of the resort and the weather No
I loved the resort with wonderful design, seaview and beautiful areas both inside of the hotel and outside. Very good service
The breakfast buffet was a favourite with all the family and the staff and facilities were excellent. The entertainment could have been a bit more exciting!
I like the fact that you can easily get a sunbed at the poolside, no towels on beds from early morning. Because the group is now NH, I was not allowed to use my Hesperia points from a previous visit to reduce my bill.
The whole place looked 5 star but the service did match up and should be rated 3 star. The food was disgusting, the restaurant manager was rude, the room towels were falling to bits. It took half an hour to check out as the staff did not know what they were doing.
Great quiet position, the spa, overall cleanliness. The spa didn't open until late (1030hrs) so no chance of doing anything down there before breakfast.
No Russian & English TV channels, poor choice of food during breakfasts, no fresh juices
We found our stay very Relaxing and enjoyable. The staff where polite and courteous and would recommend this Hotel. We booked the Spa for the duration of our stay
Location, views of the sea and the hotel facilities are second to none. The hotel location and facilities are second to none. However the whole five-star service element seems to be lacking from the staff working in the Hotel. You don't get the impression from that them that nothing is too much trouble.
very comfortable suites, large terrace, good breakfast, price corresponding to the quality, we were satisfie
Very pleased with the hotel- cleanliness excellent, food good, staff helpful, convenient position without being in the centre of Puerto del Carmen. Room fridge (not minibar) and microwave provided. Hotel provided beach towels on a returnable deposit. Closeness to airport convenient - but no noise problems as a result. Only minor things - in spite of the hotel requesting guests not to 'reserve' sunbeds with towels, many still did it - mostly the German guests, I think. For a 4 star hotel, I think the room safe should be included in the price and not be charged at €2 per day. It would be nice to have BBC 1 available on the room TV as well as CNN and Sky News.
Sun, sea, pool, relaxation, service, everything.Staff ver accomodating and courteous, Will come again.
Friendly staff & cleanliness of rooms and surroundings Food isn't the best
Hotel was very clean and staff are very friendly. Rooms are spacious (for 2 adults and 1 infant) but room lacked decent helpful facilities such as a decent fridge and kettle (mini bar fridge, microwave and a bad travel kettle provided but it had to be requested) especially helpful when you have a young child. The Swimming Pool and fitness facility are more than adequate, with the hotel very close to the beach with no road to cross and is therefore great for children. We were on full board bases and the breakfast buffet is good, dinner buffet is ok, great selection but if I was to go back I would not take the dinner buffet option. I would highly recommend this hotel to all ages and families and will return someday for a break Not great facilities in the hotel room, no kettle and the fridge was just a mini bar fridge, this make life difficult when with young children. But in fairness to hotel provide everything we asked for after our arrival. Pool area good but there may be a lack of sun bed at busy times, pool bar has a limited menu. Hotel night entertainment is interesting but fine. Hotel is about 10min walk to the "main strip” but that did not bother me in fact enjoyed the walk!!
We liked everything. The staff were great - very helpful and friendly. The food was great - loved the salads ...mmmmmm! The whole complex was great - you would find it hard to find anywhere nicer on the island! n/a
very well organised, a high standard of cleanliness and efficiency, clients dressed in appropriate attire in restaurant, sufficient sunbeds at pool, no noise whatsoever, lovely and peaceful. no, overall very good
room and service excellent
Fantastic atmosphere, delicious food, clean and comfortable rooms, friendly staff and convenient location.
Very clean and tidy hotel. Excellent food with friendly and helpful staff.
Very close to Beach and Airport. Well located in the lively resort of Port del Carmen. Excellent Swimming Pool and other facilites and friendly staff. Good food
It was so relaxing and the complex so safe No
Central location and very nice staff
excellent value for money, small complex, comfortable apts.
Nice medium sized aparthotel, very clean and well furnished.It is very centrally located in the new town (near centrum).Pool and pool surrounding area was well maintained. Stayed in Nov and Montana has 2 pools (one is advertised as heated) but found both pools quite cold. Dont say heated pool if it aint heated!!Bar and restaurant very quiet in evenings but as the main strip area so close most people prefer to go out.(not a fault of the premises)
cleanliness of apartments and pool area.friendliness of the staff. resteraunt prices.bar not open after 8 pm.
The value for money that it offers.
Hotel apartment was basic but clean & tidy with cleaning & towel changes 3 times in the week stay. Hotel staff were friendly & helpful both in reception & the cleaning staff. The pool areas were well looked after with ample sun beds etc. The hotel was very quiet & during our stay the bar facilities appeared to be rarely used for either food or drinks. Whilst all major tv programmes (football, X Factor etc) could be watched in the bar the channels available in the room were very poor. Hotel is a short walk from many bars & restaurants with a supermarket almost next door. Beds are extremely hard. The pools are quite deep. Although entertainment & a cinema screen is advertised outside there was no evidence of it during our stay. We ate out each evening as the bar was deserted each evening & on occasions had closed by 9pm. Only breakfast menus were displayed. Happy hour, specials board or other promotions may encourage more people to use these facilities & generate more business & create a friendlier environment.
the location was excellent and staff were very welcoming no
Very clean, staff excellent, great location just 15 mins. walk to the beach The bar was closed around 9.00pm which we really liked.The security was very good.We would stay there again.( highly recommended) Some people putting towels on the sun beds at night before going to bed which make it difficult to get a sun bed in the morning at the pool side.
The hotel is excellent with a very comfortable room, plenty of space around the pool with a multitude of sun loungers. A choice of 2 pools for approx 60 appartments with a kids section in one. Of course the main selling point to me was air conditioning which works fantasically well.
The location of the apartments was great. Also on checking out, a courtesy room was made available.
We had our breakfast sitting in the sun every morning. NO
very handy. Food very good.
I liked it because of it's location to restaurants, shopping and the harbour area. It was also secure and private and very clean. The Pool area was very small.
Clean, comfortable, pleasant staff, a few minutes to walk to the beach. Met fully our expectations no
Hotel was in a great location, really enjoyed Lanzarote not enough sun beds around pool
Comfortable apartments, kitchen equipped, large terrace.
Large spacious apartments,very pleasant and helpfull staff...have stayed in Costa Mar several times and it is very close to the beach....would recommend it as a lovely place to stay. The only thing lacking in these apartments is air condition......hired an air cooler but it was not very effective
Friendly staff, clean rooms close to beach and shops. Great kids entertainment.
good pool, good location, near shops and sea, easy to catch the bus bathroom facilities and lack of a proper kettle and cooking utensils
Apartments are quite spacious with a terrace and I also had a roof terrace which was good for any part of the day. I was across from Reception so was able to get good Wi-fi connection for my netbook.
The location was excellent, from the ease of check in to time of departure we were looked after very well No complaints.
Good value for money, polite/helpful staff, clean, spaious rooms nothing to mention
animation guy and a little bit animation girl reception staff
i liked it as it was near the beach and clean. could have no smoking in the bar did not like this as i am a none smoker
Location of hotel great direct access to the beach. Breakfast was included in deal and was very good. Room was not thoroughly cleaned
We acyually stayed in the apartments, what we loved the most was easy access to the beach and the magnificent breakfast and lunch food. n/a
The handiness, convenience and location of hotel. Love the rooms, location and surrounding area. located near shops pubs restuarants etc. great clientele, good facilites for children, nice apartments, pool area spotelss, hotel spotless. Bar staff not friendly- restaurant staff not efficient. Beds very uncomftable. Reception staff could be a bit more efficient for registering visitors and facilitating them when they ask for safe keys and towels on check in rather thatn told come back later as im busy!!
Situation near beach.Cleanliness.Service. Nothing.
had a wonderful time at the farionnes..close to the beach..great breakfast..good entertainment..staff very friendly
The pool, step onto beach, breakfast and balcony No air con in room, mozquitos will come in if you leave windows open as they are common due to gardens, having to pay at checkin
The apartment was fantastic and the cleaning staff were brilliant. The location was perfect and we will definetly be returning again for a visit
I found the food was excellant and the hotel location was perfect No indoor pool with steam room
Good position, helpful staff, outside area good and ground floor areas good. Room rather cramped and bathroom claustrophobic
The hotel is right beside the sea with a beach 4 Km long that can be used to relax on or go for a long walk. The hotel has three swimming pools itself one with sea water, one with normal pool water and the smaller on used by children. The facilities around the hotel are excellent with bar/dining area at the pools. There is plenty of space around pools for people use. Inside the hotel is beautiful with an excellent dining area. There was entertainment there at the bar most night. A small number of staff that were serving food at the pool bar/dining area could have being more friendly.
We selected the half board option and found the choice of food to be excellent catering for all tastes. The staff especially the restaurant staff were very friendly and helpful. The rooms were clean and were tidied every morning to a high standard. When ever I return to Lanzarote I would have no hesitation in staying at the San Antonio again.
facilities and comfort were really satisfactory more or less everything was quitre satisfactory
Great buffet food and restaurant staff, nice quiet poolside and good size, comfortable rooms. Initial room allocation was not interconnecting, meaning we had to move all our cases to a second pair of rooms. Hairdryer in room was low powered.
It was in a good location within Puerto del Carmen Very unfriendly bar staff near the pool area
Informality and privacy old fashioned bedrooms
Excellent food served by very attentive staff. Very clean everywhere. Lovely place to relax. Great night-time entertainment. Poor choice of Irish drinks in bar. Many Irish people use this hotel and they have only 2 choices of regular drinks-Jameson and Tullamore Dew. The latter is spelt "Thullamore Dew" .
the sea view, availability of parking space,responsive personnel particularly at the reception desk,close to "l'avenida" ( shopping cntr, restaurants) nice public.. generally speaking, It was a good experience, had a good time there. room was not ready: telephone was not working and could be replaced ( changed) only on the 2nd day+ one light bulb was out ( deffected) + generally insufficient lighting in room.+ door between our room and next hotel room was not locked+ unavailable wireless access to internet.
The restaurant was excellent. We don't normally like hotel buffets, but this changed every day with different themes and "live cooking". Liked the square fried eggs for brekky.Staff very good.Poolside area very good and everything very clean. As is often the case in these hotels the turkish steam bath never really worked and at the end the shower broke aswell. If you wanted tea making facilities in the room you had to pay extra, also to use the fridge, safe deposit and to use the towelling gowns (though to be fair we had a family room and were not charged).For a 4 star hotel this seemed a little mean! Should have wi-fi in the rooms.
Showers are wonderful the best I have used yet only negative would be they must put slip mat inside for safety otherwise no complaints Although their was a wide choice at breakfast the hot buffet was cold and this needs to be addressed also Toaster takes forever toast has to be put through about 4 times to get it brown please buy better toasting machines
everything was perfect,food pool staff,location
Comfort, kindliness of the cleaning lady, style of the furniture, space on the balcony, Rather poor breakfast bufet choice, no shower curtain.
The entertainment was a bit poor but the kids liked it
siwmming pool food
hotel rooms very clean good size bathroom with a huge walk in shower overall would recommend only negative was no shower door water all over the floor bathroom no shower door floor destroyed with water
He bedroom is great. Not enough fresh fruits for breakfast and far too much fried food.
Staff, food and facilities were excellent...will return. Towels in bedrom...on the small side!
I have stayed at the hotel 4 times --- The hotel is very well run and maintain. - food is excellent - staff very friendly - location is very good. The evening entertainment could be better - and perhaps a bit of moderization of the bedrooms might be an idea. I would perfer no dogs allowed.
The staff cannot do enough for their guests and the pool and dining is wonderful.
Food variety was excellent The room we were allocated was poor It was on the ground floor, overlooking an overgrown bit of garden with a large receptacle for garden refuse in front There were only two very flat pillows on the bed The main areas of the hotel were furnished luxuriously, but certainly from our experience with our room, the bedrooms were poor quality
excellent hotel.very clean,staff very friendly.good food high standards.
Enjoy the opportunity to relax in a quality location with good food and comfortable facilities. Fish choice not as good as previous trips
The best hotel I have stayed at in this price range. Location is great - surrounded by plenty of beach, small shops, bars and restaurants. No nightclubs within earshot. Hotel is very clean and very well maintained. Staff are helpful and friendly. Huge variety of food. Pools clean. Evening entertainment was of a high standard. Very family friendly. The kids (6,4 &2) all loved it from the second we walked in and they were presented with a small inflatable seahorse. I try to avoid going back to the same place twice. This hotel will be an exception to that rule.
Excellent family hotel. Good facilities for young children. Helpful staff. Free wifi in hotel lobby. Very good breakfast. The evening meals were average
The location was excellent - right on the beach, and the staff were cheerful and helpful. The showers seem to have a mind of their own and change temperature at random intervals!
They upgraded us to a suite. Views and breakfast were fab. The restaurant didn't open until 8pm for dinner. Too late for us.
nice seaview room
The level of comfort, installations and personnel are everything you would expect of a 5* hotel. Its position right next to the beach is excellent and it is very easy to find, being the only tall building on the island! This was my first visit to Lanzarote and I would have no hesitation in returning: the only place I would stay is this hotel. Breakfast excellent .- including champagne and egg chef - and with lovely views from floor to ceiling windows. We were upgraded to a suite (there are twice as many suites as rooms) on the 15th floor and enjoyed fantastic views in two directions. The minibar contains complimentary water and juices. G&T in the bar on the 17th floor to watch the sunset is an essential appointment. No, nothing - everything was excellent. Brits may require tea and coffee making facilities in the room but this is a rarity in Spain.
We were upgraded to a suite at the 15th floor with an extraordinary view over the beach and the ocean. The staff was professional. The beach near the hotel is great (soft sand, palms, calm water).The room and services provided by the hotel were definetly worth the money.
I liked the room and the view from the window (no balcony). I liked the breakfast. The 2nd floor pool too open and therefore windy. Pool bar closed (9th sept?). No outdoor eating/drinking areas. Views were from behind windows. No concierge service when we arrived or left. No ambience. No warmth from the staff. Limited menu in the restaurant.
big room, nice breakfast. Location is central, near a nice small beach. Hotel needs urgently a facelift! Brown water came out the pipeline, not very nice. They tried to solve it, service ok.
Views were really good. Top floor bar at 17th was lacking in atmosphere, it could be awesome with a good interior designer. Really big rooms, pool was windy as described by some one else, but there is a good beach just below it. Go for the views of the bay and spaciousness! Good bar across the road. Oh breakfast was great too. Did'nt eat dinner there.
Good location. Good staff. No gift shop.
Well positioned in Arrecife. Helpful staff. Decent suite. Excellent breakfasts. Out of season, many of the facilities were closed. The top floor restaurant, despite the views, produced only average food at expensive prices
We enjoyed the peace, quiet and excellent facilities and service.
Very helpful staff. Everything done for you. Good breakfast buffet plus hot dishes cooked to order. Optional dinner -- also good. Hotel is very well-appointed with a beautiful garden.
I like to use the spa but had to pay alot to use it.not many staff talk in english so had to go out a lot. And the dinner was a battle and had to line up and wait a lot. They not have a free safe to use had to pay to rent it. No free water at meals had to pay for bottles of water.when you go to get cup of coffee your plate was gone when you come back.only have two t/v chanels in english cnn news and sky news not good.i was put on the frist floor and the noise was very bad.
The location, hotel was clean, food nice, staff friendly and helpful, and value for money.
Restaurant had beautiful food and friendly staff Staffing level on reception was poor while the staff were excellent there was always long waitng times to see a staff member. up to 20 mins a time
Good choice food. Easy car parking.
The room was very nice and spacious and the heated pool was a bonus. The hotel mainly caters for Spanish and Italian which meant that communication with catering staff was difficult and I did not think the food was great. I thought the segregation of half board, full board a bit strange.
the food was fantastic the choice was unbelievable would go back again tha entertainment was a bit poor but exceptable i would have liked a seperate part where you could talk without having to listen to the music
Pool area very good food good but downstairs location not nice Bedrooms excellent hotel very clean Dining area location and bar area location and lighting in general bar area
hotel was very clean,staff very friendly,restaurant top class
The facilities were excellent including the Spa, heated outdoor pools, outdoor bar, and the wide selection of eating styles. We had the all inclusive which allowed us to try out all the internal restaurants which was good however, the general selection and quality of the food was marginal but we could always find something new that we liked. The hotel is literally across the street from the beach making the location ideal. Food could have been better with more variety as we had in all inclusive package. Exercise room was outdated and Spa costs were quite high.
when i read some of the reviews of these apartments i was expecting a disaster, but they are great value for money, staff are very helpful, pool and bar are fab, rooms are basic but clean. a few cockroaches at night time ugh lol, but this has nothing to do with the cleanliness, its just when cockroaches tend to come out.
I was really impressed how friendly the staff on reception were.I Needed a wheelchair and within 1 hr of arriving the wheelchair was there. The staff were very obliging. No bad points
The place is clean and in a great location, but the rooms are very small
For the price it was very good value and good location as friends were staying close by Nothing
Communal areas were nice. Pool bar well priced & stocked. 1St room had view of building site so we changed, second room had no opening window and having the patio door open at night invalidates insurance. room quite dirty, bathroom smelt of urine. wardrobe door broke off and feel injuring my hand.
Good location; friendly helpful staff; easy parking; comfy rooms and beds; facilities good.
The pool area was nice and peacefull. The rooms were great for the price. it included a patio, kitchen area and even sitting area. The feel in the room is basic though.
Great swimming pool area, we used jacuzzi numerous times. Peacefull area not too far from old town ,and the main strip.Ideal location No air con , no fan and even opening sliding doors did not give breeze as the position of apartments was sheltered from winds.We did get sun on apartment in morning though and nice to have breakfast overlooking pool.
Good price, near beach, nice hotelpool, good with our own kitchen. Too loud music in the hotel pool.