Vital Hotel Grüner Baum

The location is great. And I guess if you don't come off-season like we did and the restaurant is open (considering that the next location to get food is a few km away through the mountains...) it can be a cosy stay.

Most of the advertised spa amenities were not on site, but at another hotel 2.5 km away. They have an aggressive no refund policy. We had to check out 2 nights earlier, there was no one at the front desk, we had to drive to the other hotel to check out, they took our credit card details but then forgot about it, sent us a bill, and then politely asked us to transfer the money even though we had specifically chosen the CC payment. Overall it felt kind of deserted, the employees put on a friendly face but it felt almost a bit uncanny, every now and then we kind of felt like we were in their way. And pretty overpriced for what they actually offered. And of course no refunds. When I emailed with a question about the payment (I kept expecting the charge on my CC and it wasn't happening, I didn't want to be charged some late-payment fees or something) it took them 4-5 days to reply.