Casa Grande Hotel Tulum

Guests appreciate the lovely boutique hotel in a calmer part of town with a beautiful pool area, fast and dependable wifi, and friendly reception staff.

Visitors highlight the attentive and friendly staff, particularly mentioning Aaron at the front desk for being very attentive to their needs.

The hotel provides large and comfortable rooms, good value for money, free Wi-Fi, and convenient parking in front of the hotel.

Some guests mentioned concerns about the uncomfortable bed, mold in the coffee maker, minimal staff, language barrier, and attempts to charge for changing towels daily.

Guests can expect large and comfortable rooms, although some mentioned the absence of a desk and chair, and others noted the small bathroom size.

The hotel is situated in a calmer part of town, offering a peaceful atmosphere while still being within walking distance of restaurants and services.

The pool area is highlighted as a beautiful oasis, providing a lovely and quiet space for relaxation.

Some guests found the addition of a desk and chair in the room would have been beneficial for work purposes, but the balcony furniture and poolside tables provided suitable alternatives.

The hotel offers fast and dependable Wi-Fi, suitable for activities such as Zoom meetings, although the reliability of internet in Tulum is noted to depend on the national provider.

Guests appreciated the friendly and helpful nature of the reception staff, contributing to a positive overall experience.

The hotel is conveniently located near various attractions, including the Tulum National Park, Tulum Mayan Ruins, and several cenotes, providing ample opportunities for exploration and adventure.

While there may be a language barrier with some staff members, guests found that bilingual staff, such as Aaron at the front desk, were very attentive to their needs.

Some guests noted a minimal staff presence, which could impact the level of service provided.

The presence of a hammock in the bedroom was highlighted as a nice touch, adding to the overall charm of the accommodation.

Specific staff members, such as Luis and Aaron, were praised for their exceptional service, contributing to a positive guest experience.