Basics
Services and conveniences
General
Bathroom
Bedroom
Accessibility and suitability
Parking and transportation
Media and entertainment
Outdoor
Family friendly
Pool
Workspace
Things to do
Health and safety
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the nearby attractions?
The hotel is conveniently located near attractions such as Cenote Zacil-Ha, Cenote Santa Cruz Tulum, and Tulum Monkey Sanctuary, offering guests the opportunity to explore the natural beauty and cultural sites of the area.
How is the cleanliness of the rooms?
While some guests have mentioned concerns about cleanliness, others have found the rooms to be very clean and spacious, providing a comfortable stay at a good value.
Is there free parking available?
Yes, the hotel offers free parking, providing convenience for guests who are traveling by car.
What can guests expect from the customer service?
Guests can expect friendly and accommodating customer service, although some guests have reported negative experiences with the staff. The hotel aims to provide a welcoming and comfortable environment for all guests.
When is the best time to visit?
The hotel is ideal for visitors looking to experience more authentic aspects of the region away from the tourist areas, and the low season in April may offer a quieter and more affordable stay.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Consider Bringing Your Own Toiletries
Some guests reported that the hotel did not provide adequate toiletries, so it might be a good idea to bring your own to ensure you have everything you need.
Check Room Conditions
Before settling into your room, take a moment to inspect it for any issues such as mold, strange smells, or cleanliness problems, as some guests encountered these issues during their stay.
Be Mindful of the Location
The hotel is located quite far from Tulum center, so be prepared for longer travel times if you plan to visit the main attractions in Tulum.
Inquire About Room Options
If you encounter any issues with your initial room, don't hesitate to request a room change, as some guests reported that they were able to get a better room after requesting a change.
Bring Insect Repellent
A few guests mentioned encountering insects in their rooms, so it might be a good idea to bring insect repellent to ensure a more comfortable stay.
Double-Check Your Booking
Some guests experienced issues with their bookings upon arrival, so it's advisable to double-check your reservation and payment details before your trip.
Be Prepared for Language Barriers
The staff's English proficiency may be limited, so consider using a translation app or learning a few basic Spanish phrases to facilitate communication during your stay.
Plan for Transportation
As the hotel is located quite far from Tulum, consider arranging for transportation in advance to ensure convenient access to nearby attractions.
Manage Expectations for Shared Areas
While the rooms were generally well-received, some guests found the shared areas, such as the pool and kitchen, to be in need of maintenance, so it's best to manage your expectations for these facilities.
Consider Nearby Alternatives
Some guests found better accommodations at a neighboring location, so it may be worth exploring nearby options if you're not fully satisfied with your initial choice.
Check-in/Check-out | Check in anytime after 2:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Low season | High season | Average price (weeknight) | Average price (weekend night) |
|---|---|---|---|
April | January | $40 | $30 |
Cheapest month to stay with an average 25% drop in price. | Most expensive month to stay with an average 34% rise in price. | Average Sun - Thu price over the last 2 weeks. | Average Fri & Sat price over the last 2 weeks. |
Value for money | Distance to city center | Nearest Airport | Distance to airport |
|---|---|---|---|
5.9 | 12.5 mi | Tulum Intl | 14.1 mi |
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