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Friendly staff, good shower and good breakfast Room too warm - no air conditioning
the room was ultra-modern, yet very comfortable and pleasing. public areas should not be subject to the nuisance created by smokers.
The customer service no
The wonderful apartment had a lot of place, extra-comfortable beds and very warm atmosphere. The premiere tv was included in room price and this is a really good feature. Breakfast buffet was excellent. Self opening doors!
Excellent breakfast. Spacious room with high quality furnishings. Staff was very helpful. Hotel refunded one night for me because I missed my flight from the USA even though the stated policy was no refunds.
The prices where abnormally high but it is probably due to the Octoberfest. I have no idea what their regular prices are so I commented that value for money is poor.
Grounds, No A/C
NIce hotel, staff were helpful and friendly, although electronica was on, so it was expensive. Location suited because of my travel arrangements, but generally wouldn't be an ideal location for me.
The rooms are excellent, certainly the best in the area but the lack of a full restaurant and bar means it lacks some atmosphere. Staff are pleasant and helpful but a little overworked at breakfast for a 4 star. Rooms are spotless and building is a nice mix of old and new.
Pleasant service by staff Room service tray left outside room for 2 days!
poor service to the hotel from the nearest train station, no buses, no taxis, i had to walk in the rain for 30 minutes to the hotel.
Very nice, the beds were very comfortable, very good breakfast
Rooms in the main building were clean and modern. Rooms in the Buro Suites building are shabby and smell of stale smoke.
No Aircon in the room it became too hot
Good location, nicely decorated modern room. Aircon worked! Room, was a little cramped - and I have stayed in German hotels before.
Excellent breakfast, very good service at check-in, very peaceful location but pleasant walk to city centre through the English Gardens.
nice location no
The hotel was very good. Staff were accommodating and attentive. Everything one needs for a very nice stay.
Overall impression was good, but the staff was really on a high level. For such a hotel the gym is really poor.
the area is calm and beautiful on one hand but not that far from citiy center on the other. the view over the park is very very nice!
Our rooms were comfortable, food was excellent, sauna was interesting experience but best thing was the staff. It was great!
I like everything except parking too expensive very nice hotel No budy pickup the bag's to room you have to do it by your self , In general the hotel very good and the staff also I suggest keep someone take the bag's to the room and thanks so much
Decent size, clean and well appointed rooms. A little out from the city centre but only a 10 euro taxi ride to Marien Platz. Would've been nice to have a couple of restaurants and cafes close by as the hotel food and drinks were quite expensive.
Quite, clean and good location Very high extra charge for not included services like parking, Wifi and breakfast. Elevators very slow.
Missing Airport courtsy collection & Courtsy transport to Mauma Fair.
The design of the room was great, very clean. The staff was very helpful and friendly. Breakfast is very good. The cancellation could be done only 3 days before the arrival.
The experience was very stylish and contemporary. The location was difficult to reach by public transport
Brand new, extremely clean, extremely luxurious beds, fantastic shower heads and great slim line tv's that display a roaring fire when you enter the room. Wifi only free in the lobby. No breakfast included.
hotel is clear. breakfst is value.location is quite far from u-bahn.
The rooms are modern, clean and comfortable. Very good position, not so central but it is just a 15-minute taxi drive from Marienplatz. Bar open 24 hours. Breakfast room too essential (small tables, etc), even though the food served was correct for the hotel level.
Decor, walking distance to city No parking as promised, trouble with internet eventually resolved. Staff not friendly or helpful
The hotel is very new, so everything was fresh. I found the bed comfortable. Well located with U-Bahn station very close by. As mentioned by other reviewers the rooms are small. The desk and stool are inadequate and there is nowhere to put your luggage or properly store clothing. This hotel is only suitable for short stays and for travelers with minimal luggage. Service by the reception staff is inconsistent; ie some excellent, others not so good.
this was a comfortable well run hotel with an efficient check-in and luggage storage service. the hotel provided an excellent wide choice breakfast at a very reasonable cost. the hotel was well placed to explore the city. the queue for breakfast
A very stilish and modern (built 2009) hotel, located very centraly in Munich. Around the corner from Sendlinger Tor (and the U-bahn station) and next to the shopping district, only 6-8 min walk to Marienplatz. Rooms are small but adequate, breakfast was very nice (continental only) and good value at 7.50 euros.
+ Location + overall facility - Room size - only 2 coat hangers - hefty surcharge of 75% due to Oktoberfest reduced "value for money" significantly
Good location not easy parking by car
A terrific hotel, very slick design, very reasonaobly priced at an excellent location in the heart of Munich,.
Lobby Service, i paid for a king bed but got a single bed when i complained they said i was a solo travler and if i wanted a king bed it was 15 more euro ontop of the extra i paid for the king bed
Nice clean city center hotel with friendly staff and decent breakfast. The internet connection had some problems the first day of my visit but I am sure that the provider was responsible and not the hotel.
Convenient location to shopping belt along Sendlinger and city central. It's only a stone's throw away from Sendlinger U-bahn. Hotel reception was in a mess when we arrived on 15 Oct 09, with staff scrambling to search for guests name manually on pieces of paper. We were told that their computer systems are down. They could not locate my booking as my name was erroneously mis-spelled in their maunal listing. I was shocked that they do not have records on our booking reference no. with Booking.com. It took them almost 25mins to eventually allocate my 2 rooms.
Very clean hotel with a well laid out breakfast buffet. The lounge area was great for a drink in the evening with well priced choice of drinks and friendly bar staff. The location is perfect for walking to the old centre and just over 10 minutes by foot to the main station. Great value for money for such contemporary and smart decor. The hotel staff were very polite but some of the Receptionists are a little cool and unfriendly but this did not detract from the overall good impression of the hotel.
Luxury environment, great music selection, very nice breakfast, great location
They gave us probably the oldest room in the house. I stayed there 2 months ago and had a totally different room... Was because of booking via booking.com or because booking late? Who knows...
fantastic hotel, very helpful and friendly staff, upgraded us to a junior suite which was very spacious, would not hesitate to visit again
The rooms were incredibly spacious and the service was excellent. The beds were a bit firm, and they were the weird Euro style -- two twin beds made a king. Other than that, it was wonderful!
The service, the sun terrace, pool and gym area, the situation in Munich, the brekfast The smelling of the room
Location was fabulous. Hotel was clean, safe, quiet.
We liked the attention to detail and friendliness, helpfulness of the staff. Breakfast buffet was excellent.
Location, efficiency, friendly staff
Our rooms were in the new wing which is a fair walk from the lift with a number of confusing doors. Also the views from the rooms overlooking the courtyard were poor with some concrete constructions in front of the windows.
It offers so much inside that youeasily spend a weekend not leaving the hotel. There is a huge difference in the types of rooms available. the smallest rooms are really too small but are still well appointed. There was a significant amount of building work with associated noise.
The whole experience - the attentiveness of the staff, the comfort of the room and the location of the hotel. As it was a business trip I didn't have a chance to use the spa or eat in the restaurants (as we ate out) but will definitely be back.
the hotel is of a very high standard and the facilities are excellent
The spa had to pay for internet- wifi should be free guys
Service is excellent. I arrived the hotel exhausted at 7:30am. Reception let me check into the room without extra cost. The hotel is a six year old one. It is a very nice modern hotel in a revonated old building. The location is right by the central train station. Transportation is convenience, but not as nice as the other five stars hotels in the area. Anyway, this is by far the best among all the hotels I stayed in Munich before (and I have stayed at Four Seasons and Bayerpost, ...) Nothing to complain.
close to train station spa was closed even though we inquired about it before staying there
Location, staff, room, facilities, swimming pool, restaurant, hotel looks etc. Most of it. Not a big problem but if you like to have bath tub, you need to ask for it in advance as not all rooms are equipped. Also we like the aircondition to run a little cooler but it was OK.
Great hotel in great location
Close to train station Wasn't crazy about the room design
concierge very helpful.. late check out help a lot
nice rooms, nice spa Apparently there are no king size beds in this hotel despite the advertising in booking and in sofitel sites. only single beds.
Rooms are very nice as is lobby and the facilities The area , near the train station, is typical of what you find in germany these days as it is overrun by unsavory refugee types
best hotel ever
Excellent hotel close a little bit out of the city centre but close to the U bahn from which you can go anywhere. We upgraded to a room in the main tower which was supposed to be bigger but was still not very big, so be careful as the base room may be very small. I did not see these however.
Executive Breaktfast and Executive Lounge - very nice, good taken care of Although away from downtown Munich easy to get there - direct Underground
Very international. Not the typical hotel setting you find in Germany. Nice features, very high quality room. Parking situation was not so great. Only options were expensive parking garage (which is very clean and connected to the hotel and is a nice option) or try to find a street level parking place. They should adjust the parking garage fee for hotel guests.
The room reserved for me had not any internet connection and TV was not working properly. I changed my room and moved to main bulding. Rooms at the garden site are not well as rooms in the main bulding.
Chipped cups in the room, leaking shower, broken sink drain, hand wash pump broken. This was dissapointing and would stop me paying so much in the future when you can get better for less.
the staff were kind. the Hotel is luxury and i used to stay here. they lost my personal towel while cleaning the room but the reaction from the room service staff was good and they found it. returned it after washing.
Location Price for long time stil same
Nice hotel for good money. Will use it again. Easy parking.
Location. Service and accomodations were not up to the standard of a Five Star hotel.
The staff were extremely courteous and friendly. The pool was very beautiful.
Staff were very polite and knowledgable, nothing was too much trouble. I had a very enjoyable and comfortable stay.
How a hotel should be. Comfortable rooms, delightful buffet breakfast and prompt, friendly service.
Very well maintained,clean and neat Hotel. Location is excellent.
very nice. The room was comfortable and the receptionist was very kind slightly far from the town center. Also no internet PC available.
Great breakfast Small detail: Marks on the walls in the room
Large bathtub, fantastic breakfast, comfortable room, clean and modern. Walking distance to Löwenbrau biergarten and tram station.
Lovely breakfast - even you could get a beer.
Centreally located, good breafast, free car parking a small issue but we had to keep going from one part of the hotel to another to reach our room esp durring the rain
The rooms were nice and clean. Beds were comfortable and the pillows actually had some stuffing in them, which was a nice change of pace from other places we visited. The shower was also large enough to have two people. The water splashes a little out of the side of the shower. They didn't have conditioner.
the loction and the staff
great breakfast at buffet
Hotel has very good access with public transport. From the main railway station it takes only a couple of minutes to reach the hotel.
Pleasant place, cheerful staff, good servis.
Very nice Hotel. Excellent for the price paid. Large, comfortable and clean room. A few minutes from downtown Munich by car. Breakfast was good too. An excellent option if you want to save some bucks by not staying downtown Munich.
This is a spacious room (#7) with a kitchenette and a nice bathroom. The double beds were a little firm. There was an extra sofa bed for my child. That bed was very comfortable. Anyone staying here should know that the power does not work in the room unless the door card key is in the slot next to the door. It is an easy 15 minute walk to the bahnhof and the S8 train comes by every 20 minutes. Once on the train, there are only 4 stops until the airport. We stayed here the night before our flight back.The hotel has a nice Bavarian restaurant. We saw two other restaurants nearby and a wonderful bakery in the train station. We were there in the middle of summer. The room did not have air-conditioning, but it was comfortble with the windows open. Unfortunately, there was a busy noisy street nearby. The desk clerk who greeted us did not speak English, so bring a phrase book. The breakfast is included, but it was skimpy compared to other hotels we visited in Germany.
Friendly and helpful staff. Good sized, clean and comfortable rooms. Good breakfast
The rooms and the hotel in general were very clean and the beds comfortable. Very quiet. Good variety for breakfast and the staff very kindly provided me with gluten-free bread, which I had requested beforehand. It's a shame the beer garden and restaurant were closed (for the holidays) as they were one of the reasons I chose this hotel. However, there was another hotel restaurant nearby. Also, spare pillows would be a good idea as the ones provided were rather thin. Other than that, everything was very good.
Breakfast and quiet.
Hotel is clean, room enough big, staff friendly, good breakfast. Nobody on reception, you must call the receptionist to come to the reception. Impossible to pay by smart card Visa Electronic or Master card.
good breakfast, clean room, calm location, kind staff Little bit difficult to find, but in front of street.
Clean rooms with a nice bath tub, decent exercise facility, super convenient for quick trips to Munich. Very friendly, helpful staff. Wi-fi was expensive and very, very slow. I don't mind paying, but even for just mail it was slow, for streaming it was extremely slow and sometimes not useable.
Very good facilities very helpful, can-do staff
The location within walking distance to the airport is excellent if you have an early flight and the hotel is nice and comfortable We arrived late and there was no bellboy service
The location is good, though if you are flying out from the Terminal 1, you need to walk for about 7 minutes. The staff were very helpful. I will stay there again.
Very modern clean with decent size rooms especially for an airport hotel They always seem to have banquets or receptions in the lobby. Its noisy and annoying
Air conditioning, ease of check-in, on site restaurant and bar with speedy service No issues
Location is attached to the airport for a quick 1 day stay Old hotel, need renovation and not comfortable specially that I had someone knocking and drilling at 7 am above my room and when I complained they seemed not surprise or did anything. Also found errors in my bill that they said is due to a SYSTEM error!
Great location ! Decent bar food with nice ambiance. Worked perfectly for our travel plans. Too few accessible rooms for travelers with disabilities.
The location, staff friendliness. Rooms small for price
Outstanding location; as close to the terminal as the taxi stand! Big, quiet, nicely appointed room. Big, modern, clean, bright bathroom with big tub. Super modern facility, fantastic spa area with steam, shower, and a 1/2 olympic size indoor pool. Internet only free if the "club" is joined. Internet in the room was hopeless; very limited bandwidth (although in the lobby it is fine. No gym equipment. Thank goodness breakfast was included for us; it is a totally all inclusive buffet with with a dedicated egg cook. I cannot think of anything one could not find at the buffet. However, if it is not included, it is 30 euros!!!! No coffee facilities in the room.
Proximity to airline check in for departing flight
The room facilities The lobby is very loud you can't hear anything , and the rooms hallway is very old
Location is perfect but no value for money Location is perfect but no value for money
Freindly staff, and a nice spa. The LAN internet connection is very bad, and it`s not worth paying for.
The staff really made you feel like a VIP guest, and were friendly and efficient.
the staff were very helpful, location great room is quite small and bland!
The location is exellent, THE BEST in Munich. Too much people from the Middle East 90%
Very gool luxury hotel, with heritage, traditions and royal atmosphere. Excellent food arrangements, bars and restaurants. Comfortable rooms. Friendly service. We arrived to the hotel at 18.00, and it found out thet our room was not yet ready. No wireless internet in rooms was available.
This is a five star location with two star rooms. Go out the front door and walk to all the good sites. The rooms were very disappointing. Old, needs updating. Very overpriced for the room
The hotel staff was very accommodating and helpful - pleasant attitudes . The first room they showed us was unkempt looking (rumpled bed) - it also had a damp odor, The hotel lobby is lovely - however, the hallway rugs are faded and sometimes stained. The rooms are small and need updating (desparately!!!)
The location of the hotel was excellent. The room was incredibly small for the cost/five star rating
Excellent hotel, with perfect location. Extremely helpfull and friendly staff, gourmet food, comfortable rooms. None
It was so handy to get to from aeroport and rooms were very comfortable, it is good to be able to get smoking room as many hotels dont do them anymore the bar was far to expensive and so was room service, We also thought it was`right in the center of city from description , all though not very far it was a good bit further then we expected
Great location, near everything; clean and good size, confortable rooms with A/C; the hotel even has the metro connection through the lobby
The prices for telephone and internet.
Rate, location, excellent service by the friendly staff. And I did enjoy the pool!
The staff were knowledgable, helpful and friendly. The facilities were comfortable and the transport links are great.
The hotel was very easy to find! Very good access to the City Centre. The Cinema just around the corner was very good because they show English speaking films. I only pick hotels that are good enough for my wife and I, we are very choosy about what hotels we stay in. The resaurant in the hotel was very good to.
very close to the center . own park to let rent car on all safety ....
Staff, location and cleanliness are excellent Old style air conditioning system where ALL the guest rooms get only warm conditioned air in the winter and cool air in the summer. The system had already been switched (end of September) to the warm air winter configuration. Our room was too warm for comfortable sleeping for a person who likes a cool room.
The rooms were clean. I love the bedding. The matres and the pillows are comfortable and soft.
Location close to center, cleanliness, the metro station is below the hotel and the shopping mall. There was a problem at check in, the hotel desk manager informed us that booking.com did not inform them of some of our bookings(we had 4 rooms), gladly I had my reservation doc with me to solve the prob. On checking out the price they asked for the rooms was almost double of what I had booked, then again my reservation document came in handy. The manager at the check in was quite rude at first and when we sought to complain to the GM, she apologized.
good location clean confortable
Room ready for arrival at 2pm. Central location. Staff friendly, helpful and with very good command of English. Gym and pool very appreciated. No noise. Minor quibbles - I would have liked a CD player in the room (I know they could be hired) and a wider choice of English language newspaper.
the staff were very helpfull;the hotel is quite and the view of the room is nice; the size of the room is execllent
We had a wonderful stay which was high lighted by the wealth of knowledge of the hotel conceirge .Glad we took his advice about restaurants & tours.The hotel is located in a great area for shopping & sights.
The Charles Hotel is a very top class hotel. The Location is great, a few min. walking away from the city center and steps away from the train station. The hotel is prestigous, very clean and comfortable. The restaurant and food is good. no wi-fi in the hotel. The internet connection is wired and expensive.
Very clean - amazing rooms - great spa 30 Euro each for breakfast is very expensive ........ think it may have been worth it as it was excellent. Fine as we travelled as a couple - if my kids had been there would have been unaffordable!
Friendly and helpful staff, beautiful hotel about 500 meters away from the train station. Room, and bathroom large. Excellent service. Great SPA, There is absolutly nothing negative about this hotel, everything perfect. You get what you pay for and more. Highly recomend. nothing
The location of the hotel. Those who want to stay near the center of Munich and have the ability to walk there on foot should definitly consider The Charles Hotel.
The service attitude was quite unique at the hotel, more than perfect. Breakfast is really good! I highly recommend deluxe room with park view.
Hotel staff were very friendly and helpful, the food in general was very good, cleanliness & the comfort of the Hotel also very good.
Very Clean. Quiet. Friendly staff. Reasonably large room, and very comfortable bed. Pillows could be in down instead of synthetic.
Expensive parking (21 eu p day), close to airport but not AT airport. Need to take bus to get there.
So clean, modern and welcoming all around. Parking is insanely expensive and breakfast at 21 euro per person does seem over the top. On the plus side, the breakfast was good.
Price for parking is very expensive. Internet connection is very low and poor.
Proximity to Airport Accomodations Friendly Staff
How easy it was to get there and to public transportation. The rooms were really clean. Breakfast was great and the staff was friendly. There was no small store nearby to by things we forgot (baby items, soap etc)
I think that this hotel should have shuttle to the airport. Breakfast is good but very expensive.
Convenient location and helpful and friendly staff Expensive
The staff at the front desk and the cleanliness of the room. Bathrooms were well equipped Staff at the bar wasn't too nice and seemed a little overwhelmed with not that many customers
Proximity to airport, modern, clean, typical Novotel business hotel It's not quite at the airport, no shuttle. You have to take a city bus from the airport to get there and it takes you 15 mins - inconvenient. The internet wasn't working well or at all, which, for a business hotel, is not acceptable.
Very good location if you have a very early flight out of Munich. The bus stop was less than 100 meters from the exit and the total bus ride was about 5 minutes to terminal 1. A shuttle would be nice, but the bus comes every 20 minutes. The non smoking room was clean and was more spacious than expected. While this is probably a no-brainer for the seasoned traveler, the 25 euro buffet for dinner was unsatisfactory. In hind-sight we should have ordered room service with the fee, it would have been cheaper and possibly more palatable.
quite They don't have free shuttle bus from airport.