Basics
Bathroom
Accessibility and suitability
Services and conveniences
Dining
General
Bedroom
Parking and transportation
Media and entertainment
Health and safety
Spa
Outdoor
Laundry
Workspace
Things to do
Fitness
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What can I expect from the hotel's dining options?
The hotel offers fabulous dining experiences, including Western and Japanese kaiseki dinners, with exceptional service and a variety of courses to choose from.
Are there any concerns about the hotel's room layout or amenities?
Some guests mentioned that the layout of the suite felt off, and there were comments about the design of the interior outfits and slippers.
What are the highlights of the hotel's service and staff?
Guests have praised the staff's kindness, professionalism, and white glove service, ensuring a memorable and comfortable stay.
What are the unique features of the hotel's rooms?
The rooms offer superb amenities, including private onsen baths, comfortable beds, and complimentary bar and drinks in the evening on the rooftop.
Is there anything to note about the hotel's location and surroundings?
The hotel provides a spectacular view of the Unzen Hell, and guests have mentioned the noticeable odor of the volcanic spring in the area.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Book a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the Unzen Hell or the surrounding mountains comes highly recommended.
Take Advantage of the Private Onsen
Guests loved the private onsen in their rooms, highlighting it as a heavenly experience. Consider indulging in this feature multiple times during your stay.
Enjoy the Culinary Experience
The dinner courses were praised for their delicious and wide range of Japanese dishes. Consider opting for the dinner package to savor intricate, delicious meals.
Relax on the Rooftop Terrace
Guests enjoyed complimentary drinks on the rooftop terrace while overlooking the famous Unzen “Hell”. Take advantage of this relaxing experience during your stay.
Be Mindful of the Sulfur Odor
Some guests noted a noticeable sulfur odor from the volcanic spring. If you are sensitive to such odors, it's advisable to take this into consideration when booking.
Appreciate the Kind and Welcoming Service
The staff received numerous accolades for their kindness and welcoming service. Expect genuine efforts and enthusiasm to make your stay memorable.
Explore the Nearby Attractions
The hotel's perfect location next to Unzen Jigoku provides easy access to nearby attractions. Consider extending your stay to explore the surrounding areas fully.
Consider Suite Accommodation
Guests staying in suites praised the spaciousness, private onsen, and exceptional service. If available, consider upgrading to a suite for an enhanced experience.
Embrace the White Glove Service
Guests were impressed by the white glove service, from arrival to departure. Expect to be well looked after throughout your stay.
Take Advantage of the Complimentary Bar and Drinks
The hotel offers complimentary bar and drinks in the evening, providing a bonus for guests. Make sure to enjoy this additional perk during your stay.
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 11:00 AM |
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Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Low season | June |
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High season | August |
Average price (weeknight) | $477 |
Value for money | 8.8 |
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Distance to city center | 7.9 mi |
Nearest Airport | Amakusa |
Distance to airport | 18.8 mi |