Hotel Bella Venezia

The A/C was great. The kids slept well and that’s always a bonus! The family suite was roomy with 2 bathrooms, one for each room. Beds were comfortable with the exception of one that was worn in the middle.

Biggest complaint is that the room, as advertised, is away from the main hotel. Because of this you don’t feel part of the hotel and more like you’re staying in an Airbnb. Since the hotel owns, I think, the separate building it would be nice if they cleaned up the entrance area to it. I know Venice is lots of little side streets and alleys but the entrance to the building was kinda like going down a short narrow crack den alley. There’s some graffiti on the alley walls and it’s in disrepair. Really, the hotel should put some effort into making it more inviting and less scary! Next complaint was the one worn bed that my wife slept in. Said she kept getting rolled into the hole. Last complaint was the one gentleman at the main hotel front desk ( the woman receptionist was delightful and helpful!) - he was a bit rude and actually started giving my wife an attitude when we were asking the best way to get to the train station to catch our 7:20 am train to Florence. I was just about to say something to him when, in the midst of his attitude, realized that there was going to be a ferry workers strike the next morning when our train was leaving. So he went from giving us an attitude to actually trying to help us. Regardless, being nice doesn’t cost anything....and you’re in the hospitality business! Last thing - an FYI - realize if you are staying in the family suite the rooms are away from the main hotel AND they are very “Venetian”...the walls of the rooms are covered by fabric, there are exposed wooden beams, etc. It’s a certain taste - I didn’t mind it, but it lends to making the rooms a bit dark and enclosed (and a bit dusty if you’re allergic) if you don’t open the windows.

Location

The staff in the hotel are.pretty unentusiastic. The bar / cafe is rarely manned and asking for a coffee you feel like your putting them out. The beds are firm to extra firm and pretty uncomfortable But the rooms are clean. As with most of the venitians the staff make you feel like it's pretty inconvenient for you being there. A couple of ocassions infelt staff had seen us and deliberately turned the other way when seen us stood at the bar I woke the night porta at 6.30am this morning who was asleep on the sofa in reception. He seemed startled.that I was stood in reception The hotel feels deserted. You have to go looking for staff they all seem to find places to hide. However.... The rooms are clean the location is excellent and assuming your not bothered about customer service it's an awesome.location.